1/5 StoneDragon 6 months ago on Google • 6 reviews
My
recent
experience
at
Popeyes
was
quite
disappointing.
Firstly,
the
customer
service
left
much
to
be
desired.
It
took
an
excruciating
29
minutes
to
receive
my
food,
and
during
that
time,
I
observed
several
customers
walking
away
due
to
the
long
wait,
which
is
not
a
good
sign
for
any
business.
One
of
the
most
frustrating
aspects
was
the
continuous
shortage
of
chicken.
They
even
informed
customers
that
it
would
take
an
additional
35
minutes
to
prepare
chicken,
causing
more
people
to
abandon
their
orders.
This
not
only
results
in
lost
business
but
also
leaves
a
bad
impression.
To
make
matters
worse,
they
were
out
of
coleslaw
and
red
bean
rice,
limiting
the
available
options
on
the
menu.
The
lack
of
variety
was
disappointing.
Inside
the
restaurant,
there
were
six
employees,
but
it
seemed
chaotic
with
no
clear
direction.
Four
customers
were
waiting
for
their
orders,
and
no
one
was
at
the
front
counter,
taking
orders
or
assembling
them.
In
most
fast-food
places,
there
is
a
well-organized
team,
with
one
person
frying
chicken
and
preparing
sides,
while
another
is
focused
on
assembling
orders.
Unfortunately,
this
was
not
the
case
at
this
particular
Popeyes.
Another
concerning
observation
was
that
the
cashier
was
also
handling
cash
without
washing
her
hands
before
handling
the
chicken,
which
is
a
significant
hygiene
issue.
Additionally,
during
my
visit
to
this
Popeyes,
I
noticed
an
employee
who
was
not
working
effectively.
Instead
of
assisting
customers
or
contributing
to
the
efficiency
of
the
service,
this
employee
was
ordering
chicken,
throwing
paper
around,
and
engaging
in
casual
chit-chat
with
the
other
employees.
This
behavior
was
especially
frustrating
as
there
were
six
people
in
line
waiting
for
their
orders,
and
it
was
clear
that
this
employee's
lack
of
focus
was
adding
to
the
delays
and
disorganization
in
the
restaurant.
To
add
to
the
frustration,
there
was
a
customer
who
had
been
waiting
for
25
minutes
for
a
sandwich.
Instead
of
resolving
the
issue,
the
cashier
argued
with
the
customer
and,
to
my
disbelief,
rolled
her
eyes
and
said,
"I
don't
have
to
take
this."
It's
essential
for
staff
to
handle
customer
complaints
professionally,
especially
when
the
restaurant's
service
is
clearly
struggling.
So,
it
seems
like
Popeyes
is
living
up
to
their
slogan,
"We
don't
make
sense;
we
make
chicken,"
but
in
reality,
the
lack
of
organization,
customer
service
issues,
and
unprofessional
behavior
from
staff
make
their
slogan
ironically
true!
3 people found this review helpful 👍