Talk about irresponsible! Appointments have to made well in advance, lab work a week before. As a working stiff, I have to request time off a month in advance. I HAD an appointment for June 10, 2016. I am set for labs, on June 2, 2016. I get a call now, to have my appointment tomorrow, June1, 2016. I have a JOB! And how about those labs??? And NO explanation, as to why my appointment is canceled. And I ask for a manager, and get voicemail!!! What's worse, is that this is my only option for my care, and this isn't the first time this place has pulled this stunt! How are they NOT under fire, for their irresponsible actions?!

I was very sad to find out recently that my doctor, Dr. Paul McHugh has retired. He was the best doctor in the world. Very knowledgeable about HIV and anything concerning it. Very friendly and personable and you knew that he truly cared about your health. I will miss him so much. Thanks for taking excellent care of me.

BE WARNED; This practice bills through the hospital as a ‘emergency visit’ through UMC hospital. It’s a tactic to save money, and have them not have their own billing team at there office. What does that mean for you? It means that even if they have a doctor in network, and you have a copay you will have to pay your deductible, whatever that may be. So for example instead of paying my $50 dollar copay for them being in network I’ve had to pay 100-110 so 50%-60% more. Look for another doctor in network, and avoid this office as all they care about is profits. I even tried to have my insurance speak with them, and there is nothing that could be done, it’s to save them money, by putting those costs on you.

Dr. Farabi is the best. When he left I was assigned to Dr.Shadaba Asad. This doctor was very rude not knowledgeable of any of my past info or of my disease or medications and would not renew prescriptions that Dr. Farabi has had me on for many many years. I was told to get them from my other Doctors like primary care, cardiologist ect. How are they suppose to know how my medications will react to my infectious disease medication. They aren’t specialists. I thought that is why you see a specialist cause they know about the medication they are prescribing to you. I would not trust this Doctor with my life or my medical care. Now that I know that Dr. Farabi is located in the same building 701 Shadow Lane 3rd floor #320 I will be going back to the best a doctor that allows one to be very proactive in their treatment.

The people in the front desk treat patients as dogs. When I asked her name she said Jas, it is crazy how rude She is. All the time she is on the phone. She refuse to do thinks to help patients.

I gave them 5 star cause they save my life. Thank Dr. Farabi and the wonderful team. One or 2 bad apple at the appointment service but not the tree. 👍🙏😸

I think the front office is short-staffed but my doctor was fabulous my first appointment was a breeze but the second one was a lot of waiting and I've also had to wait over an hour to make an appointment via my cell phone thank God for unlimited plans

One star for the front desk for not being terrible. But definitely going for some other clinics but here.

All around very good doctors and the staff are excellent. No, complaints ever.

I my name is Lisa Kuntzman. I have Hep c. I acquired this in the llate. '80's.I was afraid of interferon so at that time I didn't sign for that med. Thank the gods above for zepatier and harvon. My Dr has my best interest in the best interest of me- his patient. I have so much respect for him. If yoe33u find yourself in this position find this Dr because this is his specialty. My Dr who I know genuinely is very interested in people who suffer ana@d sometimes die unnecessarily die. Thanks, Lisa M.Kuntzman

Dr McHugh is a caring, knowledgeable doctor. His nurse Janise is sweet and welcoming. Kreisha at the front desk is helpful and friendly. Great experience.

Waiting an hour with an appointment is unacceptable. I was the first patient after their lunch break, and the excuse was that the office meeting took little longer than expected. I would understand a 30 minutes, not an hour. A perfect example how the state insurance patients are being exploited, and disregarded. Wasted my drive from Henderson. Time to find another clinic.

Dr. Farabi and his team are very nice and amazing people they explain things very well and i can tell they really care bout the patient's and their senifacant others wellness and they are really good bout their privacy. And keep u informed bout what's goin on and about what they just did at ur appointment never had a good experience at a Dr apt ever thank u

I have been coming to Dr. Fabi for over three years best doctor I’ve ever met in my whole life of 52 years. I will not be going back to UMC wellness center because of Dr. fear I is not being there I know where he is located and that’s where I will be going to Dr. Fabi Best ever when it comes to this disease ..

Each time I have been here, the front desk reception is rude and unprofessional with check-in details. Mask requirements in the office are not enforced. This office is always behind schedule and this time I had been waiting for 30 minutes after my scheduled time when the doctor and staff started returning from lunch ... sitting in a waiting room where people are not wearing masks. Very similar experience on other visits. But worst of all, my Dr who has otherwise been helpful was all but inaccessible because of his engagement with a medical student during my visit. I didn't have an opportunity to reject the presence of the medical student. This is a real problem, doctors become defensive, arm-folding, summarily dismissive jerks when medical students are present. After my previous visit here I was notified by UMC that all my private information had been stolen in a computer hack. UMC's offer was to perform credit monitoring check. This woefully deficient response gilds the lily. Eventually you can get what you need here but don't look to gain insights into your health issues by the providers here. Do not expect to be issued lab work in a timely fashion, don't expect the staff to demonstrate any concern for you and woe to you if the dr is performing for their med students.

I love this place my Dr is amazing the front desk people are fantastic and very nice and friendly and my pharmacy and blood work are done in the same building I love this place and the people who work here. Thanks

Dr. Farabi is wonderful. He takes tie to talk to you and answer questions. He does not judge, and everyone should feel comfortable telling him everything about your health. The staff is excellent as well.

The doctors are great here!, but, the message on the phone is stupid. This is not Mexico this is america! It is very stupid to have Spanish only and primarily on the message on the phone. This is america! Not Mexico! The Mexicans need to learn English! not us adapt to them!!