This facility is deeply disappointing. I understand that these facilities keep a wall between patients and families, but there is a difference between HIPAA and and being bad at your job. Even after presenting the code (which my wife in the facility had no idea about until after several days) the facility staff had misplaced my wife and did not know her location. Hours of being on phone holds, shift changes apparently happen every time I called. It took 4 days to find out if personal items followed my wife from the hospital, after I had to rule out that they were not at the previous facility by showing up in person and hours of effort. I asked the staff to remove food items from the bag once it was determined to be at this facility; they claimed to have removed perishable items like the fruit and yogurt I brought a week earlier, they did not, it went rotten in the bag. My wife's glasses are gone, her hypoallergenic soap is gone, the new pajama pants she got for Christmas are gone. When I bring this up to the Spring Mountain facility, they make it sound as if I am being aggressive and attacking them, I just want to calmly state how ineffective the staff is on many levels. My wife said they were friendly enough on the inside, but again, denied her knowledge of things like the pin code that allows transparency to family over an entire weekend; 24/7 facility apparently does not factor weekends and will deflect when asked about this. It is both infuriating and condescending to have a nurse tell me, "next question" when I asked about my wife, every job I have ever had would have fired me over a statement like that. What are my wife's new medications? Great question that I cannot answer because the staff failed to inform me or her. Was my wife beaten or PHYSICALLY abused at this center, no. However, I think this center was extremely counter productive to my wife’s mental health and that the center needs to make changes to their staff and policies. To suggest this while my wife is under their care comes as a threat, which they hold over anyone the ability to keep their loved one because you dared question the practices of the facility.

The only reason I’m giving this place a two star rating is because of the girl who works there that helped me transfer to another hospital. I didn’t get her name Unfortunately, but she had brown hair and dark skin. She was incredible. On the other hand, a tall blonde woman working at the front of the building accused me of not having autism because my mannerisms didn’t “appear” autistic. She also asked me “how do you work with children if you have screaming fits”, as if you can’t be a caregiver and have a mental disability. This was incredibly hurtful to me. As a woman, Autism presents different in us than it does men, and in some cases is harder to recognize because of this. I have dealt with the ignorance of others my whole life in regards to my mental disability, but I never expected it from a treatment facility implemented to help us. Please do better. To the lady with the brown hair doing my assessment: Thank you so much for your kindness and patience. I hope your coworkers can follow your lead.

TL;DR: RUN THE OTHER WAY! First of all, I’m a mental health professional. Second, avoid this facility if at all possible. My adolescent son was admitted on a Saturday. It took them SEVEN hours to show up to complete the assessment. (The assessor we saw at 9pm said he’d been working for 2 hours only so where was the first shift for previous five hours?) After he was finally admitted, I heard nothing. I received a VM Sunday telling me to call his case manager, Jeff, to schedule an appointment. I promptly left him a voicemail. On Monday, Jeff scheduled a phone session for Tuesday. Monday also warranted a phone call from the psychiatrist who doubled one medication. Tuesday’s “session” was a joke consisting of Jeff asking my son his plans and when there was no answer, Jeff had nothing to add. The discussion of residential treatment was brought up and Jeff said he could send out information to various facilities. Wednesday I get a call my kid is being discharged on Thursday, the next day! For follow up, Jeff was kind enough to schedule appointments for meds and a random therapist of his choosing. I was told if I wanted my child to go to PHP, I’d be responsible for getting that done. I received a phone call Thursday from a treatment center saying they’d just received my kid’s referral from Jeff. Mind you, it’s Thursday. My child was admitted Saturday. We had our “session” Tuesday. I go to pick up my discharged child. The male nurse didn’t have a clue what a release of information was. He wasn’t willing to help me find out if I had a signed one to the school. I was also told by him, per medical records, I would need to wait 2 days to get a copy of my kid’s evaluation. (I’m going to need it to send him to residential, if necessary.) Again, mental health professional here. That’s not how it works. Overall, my child received nothing of value at this facility. They’re lazy and don’t care. Their follow up and discharge planning is asinine. Typical of Las Vegas psychological health.

DO NOT GO HERE! They’re holding my boyfriend on a 72 hour hold that’s for a suicide attempt which he never said he’s suicidal. I don’t understand what is wrong with this facility, you can’t hold someone for a panic attack for 72 hours! I contacted my legal team because this is not ok and illegal. UPDATE* they held my boyfriend hostage in a room and refused to let him leave if he didn’t sign papers. They mistreated him, belittled him, lied to him and let him sleep in an unhygienic room with blood stains. I’m furious with how they treat him I can imagine how they’ve treated others. What they’re doing is in violation of his rights.

I was here way back in September of 2019 and if it wasn't for this place I would still be a drug addict. The staff, wish I remembered the names, for the most part was very friendly especially considering most of the patients that were there when I was were rude to them. In the beginning I joined in with the other patients but I could see for the most part the staff really wanted to help and kept there cool. As my stay went on I stared ditching my adolescent behavior and instead of getting out and going back to drugs. I took accountability for my life and pulled it back together. I feel bad this place gets so many bad reviews because they are there to help. You just have to want it

Not recommended. As a primary contact I was lied to at least three times in as many days. I called to pass along my phone number to the patient (as no one memorizes phone numbers these days), and was assured it would be given. After two days of no contact, I called again as I had zero information regarding pick up time, visitation, status, etc. and had suspicions my number was not passed along so patient could call. I was again assured it was given and they even said they remembered me calling before with a tone that suggested I was bothering them with this. When I was finally connected to the patient, I found out that my number was not given as promised and they had no way to call me. (Imagine you are a patient and how scary it would be to have no contact. Do you think that might have a negative effect on treatment? Read on, as I think I can guess why they were denied contact.) I was also told I would receive a call the day before release so that I could make pick-up arrangements. This was also completely false, and instead I was called with no warning during a time I was unavailable, and then patient was berated as to why I wasn't there, despite patient telling them I wouldn't be available at that time. Ridiculous. Additionally, I was informed by patient that: • Sleep was impossible due to other patients screaming and running around all night and slamming doors. • Medication assignments were not communicated to staff properly (and thus not given) (!) • Daily activities and structure said to be implemented, was not, and was completely ignored. • Dietary restrictions were ignored. (!) • Counseling was limited to a paltry 5 minutes of group, and not even a journal was allowed. (!) • No outdoors time allowed. • Basic amenities we not given, and they ran out of towels, toothpaste, lotion, pillows, (to start) despite Dr's. orders to have certain items. (!) • Items they said were allowed, and then locked up and denied. • Restrictions were also administered inconsistently. (For example, patient was denied their leggings despite other patients having them.) While a couple staff were friendly, they were completely understaffed. Many these shortfalls in expectations are dangerously alarming. Do not trust what they tell you.

I've never been here but I want to express to the public a few facts, first of all this is a treatment center it is not a quick fix facility and if you expect the staff to fix your problems then don't expect to get better. An individual must help themselves get better and use the tools the treatment center offers them to do so. Things take time especially when your in a bad state of mind. I've learned that positive thinking will bring positive results. Take accountability for whatever is happening in your life and learn coping skills to help yourself thru your situation. Things take time and so does healing. I wish everyone the best and remember it all starts withself care. God bless

Plz don’t work or allow your family to be treated here. They have high turnover for all positions. The way the patients are treated, this place should be shut down. Staff is contaminated with unprofessional practices and not every one has licenses and or properly/updated credentials. The inside of this facility is just unacceptable. HR is also highly unprofessional. The Entire C-suite doesn’t know how to run to this facility and uses personal judgment on staff, lack of campaigns, work value, and SOP’s. Patients are discharged during times further treatment is needed. Plz Beware!!!!

A minor that’s very close to me was checked into this facility at their free will, the guardian was told at anytime they would be allowed to check the minor out if they felt the need and I feel as if that was a lie. For a person checking a child on there should be adequate communication about diagnosis, treatment, progress, etc., however there was none. The guardian should not have to reach out to the facility requesting information, or asking if the Dr. Is going to call once with window of time was given. When minor children are checked in to this facility with a parent or guardian that explicitly states they would like to be involved with every step of treatment than that’s what should take place. There were several occasions where policies were contracted. Honestly I could go on and on even with the minor stating the the Dr. Tried to force meds when the parent stated NO MEDS!!! I will be looking into filing a formal complaint on this facility. However I felt as if a review was also necessary. Unfortunately I’m unable to post with our giving at least 1 star.

The nurses were incredibly sweet and understanding, as well as the doctors and case workers. The people who ran the groups were fun and light hearted and made it enjoyable. They are very short staffed, no fault of their own, so there was definitely a delay in getting hygiene products and such. However, they were obviously trying their best to tend to every patient in a reasonable time. Some of the were a bit short tempered, which is understandable considering the difficulty of the job. The only thing I didn’t like was that there was very little natural light in the rooms and we couldn’t go outside because of the heat, being inside in dim light so much was a bit hard. The people who did the input were mostly great, excluding one women who was cold and a bit rude, luckily you won’t spend much time with them. Overall I had a positive experience here.

This place is heartbreaking. In addition to a lack of adequate security (my GF’s daughter was assaulted by another patient with bruises to verify it), some of the items we brought to her were not returned including approx $400 in clothing. Her condition seemed no better or even worse upon her release after one week. There was minimal communication with the case worker and zero contact with doctors. She even had an emotional episode in the lobby during release. Seeing as we had to list the items we brought in, I don’t think it’s too much to ask that that list be accounted for upon discharge. We were told we would be notified if the items “turned up”. No empathy here… only apathy.

UPDATE ON MY DAUGHTER, I had her transferred to a medical hospital from this horrible place with so this called psychiatrist who never checked her blood!!!, SHE HAD AMONIA LEVELS so high that it affect her brain and caused her thinking to be altered this is a medical condition and can be treated with full recovery !! DO NOT SEND YOUR CHILD HERE! DO NOT GO HERE AS AN ADULT! The doctors ignore patients rights when a patient ask for them to speak to an advocate such as parents or legal assistant under law. They do not care about your rights at all they only care about what they get paid for not the individual if I could put no star I would.

I understand you don't have a choice when the hospital discharges your loved one to whatever facility is available, but our daughter was sent here, and I wish I had the money to make other arrangements. Good luck and God bless you for looking for help for yourself or a loved one. You (or they) are worth it and deserve the best care you can find.

I was in here for depression. The doctors look down on you - regardless if you keep your head down or you're a troublemaker. I politely asked the desk staff to go to the restroom, and some random doctor out of the corner of my eye started yelling at me. The woman behind the desk was stunned. I never interacted with this doctor, or what his problem was with me.

This is a profit psych hospital. All about getting $$ and keeping patients longer with private insurance. There are no intervention plans. Patients are allowed to sleep all day, eat three times a day and administered meds. High turnover of nursing staff and those with seniority are unprofessional. HIPAA violations occured daily. CNA's are underpaid and some take pride and some are lazy. As usual, top heavy management who could care less about employees.

This place was the worst, I been here around November 2022 as a client. The employees weren’t trained, I only met one person that was trained he/she was the nicest person I met in the facility. Drawings all over and under tables. Wouldn’t let us go outside much. I kept getting light shined into my face whenever I tried to sleep. After that long week of crying myself to sleep they said “ It was only an act” horrible place they kept me In the facility for a week and they say that.

Don't ever send any of your family members here, my sister was here and was treated very poorly. The nurses are rude but there was one Tech that was nice to me she treated me and spoke to me like a human being. Other than that this place is hell on earth!

So I'm 34 years old now but I actually went to this place in my teens not because I had problems but because I was in the foster care system and they couldn't find a place for me so I had to stay here for a year, from what I remember I started out in a unit called the acute unit for I think a month then I got to move out and I had to earn levels. I think the highest I made it was level 3, I remember I read all the Harry Potter books while being there until the forth book because the fifth book hadn't been written yet but those were the first books I really ever read. I particularly remember a staff member named Kim, we didn't like each other fir the longest time and we always bumped heads but I know when I finally went for my level one which they gave you a packet of stuff you needed to do before getting the level like writing a biography of your life lol also you had to have staff members sign off on it if they thought you earned it. My experience was...different but I can honestly say I'm a better person now for having that experience.

I had a good experience going here, I went here twice and the first time I went I had basically no problems it was really comforting being here in my opinion, it kind of got me out of my shell I mean I still have troubles with talking to people but it totally made it better and the food is like really good i guess its just nice to be around people who understand you, even though a lot of the time I was like bored out of my mind because i wasnt interested in what was put on and if i was it was interrupted by a group that i wasnt interested in. the only problem I had this time was how I got sick but I wasnt allowed to sleep in my room even after they had proof i was sick and then i had basically no other option but to sleep in a cold room with no chairs idek why it was so cold i was literally shivering for so long after getting out of there? but i just wish they let me sleep in my room no matter what the situation was. the second time I had also basically no problems but the only thing I didn't like was how unnecessary that boundary rule is like i understand youre trying to make it to where like nobody can get hurt but if we are just shaking hands or hugging or playing a game and just touching hands i really dont feel like hearing "boundariesss!!!" in my ear every two seconds, but i loved most of the staff i loved the food once again , i loved the activities oh and literally another thing I don't understand why we have to be in our beds instead of talking by the hallway but like we can stay up like if u know im gonna be up why not just let me talk to somebody whos right across the room from me but yeah i loved ms fammo and mr eric even tho mr eric was strict he was funny so that makes up for it

I was sad & depressed they had me locked in a unit with legit crazy people like I had to keep proving I was sane. I had to fight with them to get access to my phone to call my manager most people in there are homeless with no job so I understand why they kept brushing off my request. Ultimately they released me early I don’t think this is the right place for me and I believe therapy would be more beneficial, I’m happy to be out.

A friend went here. The therapist doesn't take concerns seriously, will not address undiagnosed issues, causes active harm to patients, promotes and encourages unhealthy parent-child relationships. Do not recommend, I was seriously concerned for my friend's wellbeing every time they went.

Can’t do less then one star but read this carefully and heed my warning do not take your children here they are unprofessional or instead of helping your kid out they will you talk to them like we can’t talk to them and just wait out till your child commits suicide or homicide they will listen to the child even though you told them she was mentally I’ll and a lier with extreme manipulation but no they decided to listen and call the police behind our backs and open an investigation not on us but on another member of a family that is mentally delayed so do not go to this place because they will violate your rights as a parent because they did not notify us that they were doing anything and did things behind our back again be careful of this place I will find a legal recourse to sue.

Feels more like a prison i am a 13 year old who went here. The kids are constanlty fighting and the techs feel like they do not care about triggers i witnessed one girl get jumped twice because after the first fight they put her in a room with the people who attacked her. A tech also yelled at me for trying to comfort a girl during a fight while she was having a panic attack because we arnt supposed to make friends. Place made me feel worse and they messed up my meds and im pre-diabetic so i need my meds but i didnt have them till the 4th day. And thats just the tip of the iceburg

i honestly loved it here, mainly because i made many friends that i now know outside of the facility. the staff weren’t all that bad. i was just happy to be there instead of at home. the food isn’t all that great compared to other facilities i’ve been to but i was grateful because it could’ve been a lot worse. the north unit day-rooms only had visible ants if you left food out which i learned the hard way and the east and south unit didn’t have as much supplies like the north did so it kinda took awhile for us to get some things. this place overall isn’t really that strict. they let us have combs and stuff without supervision so it’s really easy to just self harm lolz. we were able to technically have things we shouldn’t have had without supervision. the therapist is horrible. they don’t ask any questions, only about your medications and he had an attitude with me whenever i saw him. i was here for a week, but i hope the staffs know that i’m so thankful for them having to put up w me and my friends haha. hopefully i don’t have to see you again.. don’t be surprised if you do though. thank you so much for isolating me. much love x 💞

I feel so sorry for any people who seek treatment there or are held against their will. Being a family member or friend of a patient there trying to get answers is like going on a wild goose chase, everytime a nurse or whoever answers the phone in different areas are all extremely rude and need to get off their high horse and actually do their jobs by taking care of patients. I can't even begin to imagine what it's like in person. You can ask e people the same exact question the same exact way and you won't get anywhere near the same answer. If you all work in not only the same I dustry but at the same medical facility and if my question is a general question than they should all have the same answer ... The only 2 people who actually care and out in an effort in assisting you is Gary in admissions and Regina in reception. Those 2 are angels working in hell

So basically like the staff were really nice but some of them were hella mean ,, the food was okay ig. The kids that were there were nice ,, the rooms were super dirty.

To the parent/guardian reading this because your beloved child is about to be admitted let me share my experience. I too read these terrifying reviews. I to was at the end of what I could do to help my son. I too was completely out of options. Let me tell you from intake to discharge my child (11 year old boy)was respected, listened to, loved, and handled with care. My son shared with me that every staff member was easy to communicate with, open for discussion and honest. Mr. James was the main name I heard. He allowed my son to be honest, but with boundaries. Shateaa the day before discharge encouraged him to go out into the world more prepared. She did his hair as his reward for getting thru his 7 day inpatient treatment. Shateaa thank you!! Regina was also a key person for me. She was always kind, understanding and patient with communication. Maddie and Sarah allowed my son and myself to vent, cry, and laugh. They listened before speaking and really cared. Chris and Q were names brought up by my son as cool, nice, and helpful. My son told me the group sessions were helpful and he was not forced to participate if he was having a hard time. The one on one counseling sessions are where he really opened up. Dr. Nwokike was awful at communicating with me as I was blindsided with his diagnosis handed to me at discharge and never discussed in person. However, my son said he met with him many times and felt the Dr listened to him. Yes, there were times the other kids acted out, this is a behavior treatment center, but my son said the staff were very quick at addressing and deescalating the situation. My son never felt unsafe or unheard. He has been home 2 days now and I see a difference. His diagnosis is going to be a life long struggle, but Spring Mountain gave my son and myself a strong starting place. They ensured before discharge he had all his follow up appointments made, crisis plans in place, and that my son and I were ready to start this new adventure. Also I want to acknowledge the kitchen staff, my son said the food was great. Environmental services had the facility super clean and sanitary to facilitate my sons healing. Dear parent/guardian reading this remember a lot of the reviews you will see are from people who have mental health disorders. I'm so thankful to Spring Mountain and there staff for helping my beloved son and myself as we navigate a new chapter in life!!

Comeon people, you are always hiring and offering LPNs starting pay of $22 hr is an absolute disgrace and insult. Major nursing shortage, inflation, and LPNs are making $35, $40 and up. Give me a break, seriously? You are now advertising on Indeed LPN pay $22 to $29.50, really? Is this the year 2000. Get with it, mass nursing shortage, record inflation and you want to pay nurses $10 an hour less or more than every other facility in the market. Enjoy watching yourselves get nobody to work there.

there was a patient that was a danger to the other patients and in my opinion the staff did not do enough to keep us safe. there were also plenty of nurses that were very rude on staff which is very difficult to deal with when you're already in a crisis. very low empathy. staff felt negligent. my items were improperly inventoried and not given to me to wear. my psychiatrist would write me a script for a drug and the nurses never gave it to me. various staff members would tell me something would happen and then it wouldn't. but if I mentioned that this was happening apperantly I was expecting to be "catered" to.

Staff was patient and understanding with clients that have major disabilities. Mental problems affect us all yet we don't realize it staff was lovely to talk to for everyone dealing with their problems in their own way and time

personally don’t recommend. The cafeteria staff are rude, most staff are not helpful during venting, overall the ceo, boss (ashley), ocie, and james were amazing . Expect fahmo.

The staff are extremely rude and unprofessional they have a security code for the patients they a woman named (ANA) shouted it out for everyone too hear as if its not confidential! Then sat on the phone and aurgued with me I asked for the supervisor and she claimed she was the supervisor only too find out later that a woman named TAMMIE IS ACTUALLY THE SUPERVISOR! so ANA LIED! ABOUT HER POSITION REFUSED ME THE SUPERVISOR! AND ARGUED WITH ME AND REFUSED TOO PUT MY NEICE ON THE PHONE BOTH TIMES I CALLED! plus yesterday my niece got aministrated and made it to one of the facilities they made it seem like she was at the other facility and I had a hunt for her for 24 hours just to find out that I was calling the wrong facility because they told me she was at the wrong facility I called today they argued with me about the pin code that I’ve been using for a week I would go elsewhere if you have the option

I've been to multiple psychiatric units in Las Vegas, and Spring Mountain treatment center was the best. I was there for close to three weeks because they wanted to make sure I got the help I deserved. The food was good, the kitchen staff was great, the nurses were great aside from one male who wasnt very compassionate, the staff in the unit was kind and attentive aside from the woman with the low pony tail who works nights. She lacked compassion. Regina was amazing, Patrice was amazing, and Dr. Lay listened to what my problems were and explained to me which medication would be best, rather than just putting me on a med and sending me on my way, like most units did. I'd highly recommend this unit and Dr. Lay to anyone who needed help.

Bedbugs, violence, negligent care from staff. My 9 year old was assaulted, didn't feel safe staying. There is no patient advocate on staff. The doctor(s) are not 24/7. They did not give my child their daily medication and lied to my face they'd tried to call me to sign a form but said I never answered. There was no missed phone calls.

this was my 6th mental hospital, easily the best one ive ever been too

I was treated very fairly every. Everything thing was explained to me over and over again as I wasn't understanding why I was there. But with all the help of everyone I am am doing ok.

So much can be said but I’m not going to waste my time other than no one listens receptionist is Horrible lady and at picking up my son they called us a Lyft that had wrong address we had to get out my son had a tantrum and ran off. When I tried to go back in for help receptionist said he’s no longer their problem. That’s a direct quote from her lips. Lady came out from office said call metro. I will be calling metro and getting a lawyer.

I was in and out of here and they always give me dr newapa who does not know how to talk to his patients he makes my depression worse I been out for over a month still fighting with my depression and bad thoughts but not going back to just end up with that doctor again I rather be dead then see him again

if i could give this place 0 stars i would. i went here as a teenager and looking back as an adult it caused more harm than good. they would refuse to let me call my parents on the phone and have us sitting in one room all day on the floor with nothing to do and no treatment to help better ourselves. don’t go here or send someone you care for here

i was in the adolescent ward last year and it was ok i guess i got covid while i was staying there and the nurses didn't do much to help and the windows were closed up which i think isnt a good thing at all. most of the techs were really nice and the kitchen accommodated my diet well.

I'm not familiar with everything too much still but I was on legal hold and it ended up being an interestingly pleasant experience

My son was being threatened he States the staff wasn't doing nothing about it talking to him on the phone I heard him tell the other patient to get out of his face I tried calling for over 45 minutes no one answers Charlene fountain answered call me all day or trying to take care of the matter trying to keep the patients safe well evidently they are understaffed I've been waiting out here to talk to a supervisor for an hour I would not recommend this place to nobody do not come here very unsafe for the clients in here she stated to me all the nurses are giving out meds I did not have time to answer the phone so I had to drive up here and I still haven't talked to no one no supervisor and I've been waiting for over an hour indispense wondering if my son is okay