Punished for preparedness and punctuality. Beginning with a riddle: what’s the difference between making an appointment and not making an appointment at this location? Absolutely nothing. They don’t abide by an appointment system so you might as well not even make one. I had a 09:00 appointment (first one of the day). I showed at 08:45 because I’m early everywhere. I was called into the back room for height, weight, temperature, and blood pressure around 08:55. At this point, thought it’d go fast, and I was really hopeful! I was told the doctor would be right in to continue my physical. At 09:30, nothing. I popped my head out of the door and asked if the doctor was coming in soon? I was told, “he’ll be in as soon as he can.” At 10:00, still no doctor. I walked out of the office, told the front desk I was leaving as I wasn’t willing to wait any longer. I don’t understand what could take so long. I was the very first appointment… It’s not like a mechanic where they could have cars left over from the previous night they have to get to first. I certainly hope they didn’t have patients left over! According to all these other reviews, they prioritize urgent care… so - why make an appointment? What’s the purpose? Bottom line, if you make an appointment, are prepared, organized, and have everything together, you’ll get disrespected and put to the back of the line. Good luck to other responsible patients. edit: spelling

This place is a nightmare. I’m a patient of the clinic for primary care, but usually go to the other location. I changed to this one for my visit today because they have an in-house lab which my normal location does not. Big mistake. Woman at the front desk is unbelievably rude and disorganized. I arrived at 4:27 for my 4:45 scheduled appointment. She verified the reason for my visit when I arrived. I sat down after being checked in. I proceeded to wait patiently until 5:30pm when I was informed the technician who administers the test I was receiving, left at 4:45pm. So, to sum it up, this woman allowed me to sit in the waiting room for 45 minutes knowing the technician had gone home already. So not only was I not seen for my appointment, an additional 45 minutes of my time was wasted. Receptionist did not care at all, she gave nothing but attitude. Did not even offer to reschedule me, I had to ask her to do it. Did not want to do her job, clearly. Actually YELLED at me very sarcastically to “have a nice day” as I walked out the door. I’ve never been treated so poorly and with so much disrespect in my life, especially at a medical facility. 0/10 do not recommend.

Would never recommend this medical office. I'm diabetic and doctor without warning cut off my prescription risking my health. The front desk personnel are rude and have absolutely not respect. They will demand unnecessary visits just to hit your insurance. If you talk to doctor on the phone, surprise, virtual visit. Stay away at all costs. I was forced to see urgent care for my prescription and that doctor was in complete shocked about the doctor there. Oh, they also just changed there name because all of the complaints too.

I understand that this is the only place with a Cadet (army) physical process in the valley that is through the institution being used. This doesn't make it satisfactory though to have a horrible experience on the customer service side. The process is called DODMERB, and there is only one school that has an ROTC program in Las Vegas. They told me the only appointment was about a month out from the time I called, which was for February 28th. I need to be contracted BY MARCH 9TH. Granted, I understand that there are slow moving parts on some ends, but this is fine. Now here's where they get a plus: they called me back the next day and found a scheduled appointment for 7 days earlier, February 21st. I took it and called everyday still to see if there were any other cancellations. This is where it devolves more. Every time I called, there was always a huge wait time over the cell. In fact, most calling periods were a 30 minute hold, straight hung up, or just never called back after leaving a message. Walking into the office: I realize it's just me. I am the only one there for a 4pm time in the waiting room. I go in the back and there's one other patient there. So something tells me that this office does NOT get a lot of traffic. Or if they do, they are insufficiently staffed to the needs of others. The medical provider inside was LOVELY. She helped out with everything and reassured me this paper work was super simple and she was sending it out that Tuesday night. I told her this is super important to me so I believe her that it will be sent out in time. Fast forward to today. The 27th. The civilian contractor says they did not receive the medical examination portion. Fantastic. I get on another 20 minute holding call (after the 1st time where I left a message). I asked if they could clarify and they said that their office manager is out right now and they are the only ones who could answer this. The customer service said all she could do is call back within 24-48 hours, even though I stressed from the beginning of this whole experience that every single day counts. With the stress of importance again, "is there anything we can do to expedite this" and all the response was "I'm texting her right now" My 2 questions: 1) How is something that is this urgent that could probably be solved at a surface level check (an email, asking the provider, anybody) be responded in 24-48 hours? 2) How can you have such long hold times when your office is not consistently packed? This process is important because it heavily affects my career and the impact it could have on my ability to go to a school for the Army. This slow response time and lack of empathy from the service team has shown their true colors. I hope this gets remedied quicker.

Something must have changed in this office. I started going to the rainbow location last fall and had a great experience, no problems at all. More recently I switched insurance and they require a doctor’s approval for my medication before a pharmacy will refill it now. After placing three phone calls and waiting one week someone returned my call. I thought I was good to go after that but unfortunately I need to speak to someone again. It’s been impossible to get anyone this time. When I call the front desk it rings and rings. A couple times I wasn’t able to leave a message because the voicemail was full. Not sure what happened there over the last year but this place is not the same. Please don’t play around when it comes to people’s prescriptions. It can seriously be life threatening.

Well, I never post reviews… but the staff today absolutely killed it and they deserve praise. I walked in at 9am thinking I was early enough to get a walk-in spot. Lo and behold, I wasn’t. Jason E. was a baller though and told me to come back at a later time for treatment. When I arrived, I waited a mere 10 minutes to be called back. Angie and NP Thu Pham didn’t make me feel rushed and answered all of my questions regarding treatment. In and out in about 1.5 hours. I’ve been to this location prior to this and hadn’t received poor service in the past… this visit was simply exceptional and I am grateful for the staff that helped me today.

This place is awful! They don't care about the patients to the point of not even getting my diabetes medication pharmacy and myself have to reach out to them to make sure you they send an approval and even after calling them you can't get your prescription cause they simply dont do anything they just don't care how urgent your medicine is . And when you call to try to get any help from them sometimes phone wont even work , not only are they rude but they also don't help you!! You have to made multiple calls about the same matter to even try to get something as simple as a refill on your medicine. Don't waste your time here , you will regret it if you pick them

Hey ProCare.... If you are too busy with appointments for the day, then do not accept walk-ins. Wasted over half of my day there in the patient room waiting for my son to be seen. Never checked on, updated, nothing. If you can't take walk-ins, just say it so people can look elsewhere instead of wasting the day there to never be seen. Our time is important too!!!

Stay away from this place, 1 star is way too much for this place , the front desk girl Yaminah Calderon is obviously heads her job , zero costumer service approach, they let you wait for ever at the waiting room and then if you ask why she tells you leave me alone and have sit , I only needed a referral for some blood work it was to much to ask they couldn’t do it , when I told them the medical issue iam having they didn’t want to help me at all , Even when I I describe my medical issue in tears asking for help ,I ended up leaving this dirty place without any medical care or advice . Iam still traumatized ! Horrible experience , horrible place stay away!!!!

I am from Chicago, and not being able to get in touch with your doctor's office is absolutely UNHEARD OF! With the exception of Selina Mendes, PA (she's wonderful) my experience with LV healthcare has been frightening to say the least. So disappointed,...

Well, my visit to ProCare Medical Group's Rainbow & 215 location was quite the experience, everybody. I guess it was positive overall. On the upside, the wait time wasn't even close to the eternity I've experienced in the past. It seems like ProCare finally got their act together. The physician's assistant and the nurse were absolute rock stars. They were so nice and courteous, they could teach a masterclass in manners and being thoughtful. I waltzed in with a teeny ear infection, and the PA was like a wise wizard, full of knowledge and sympathy. Boom, I was out of there in no time, feeling like a champ. Now, on the downside, picture this: I walk up to the receptionist desk and there's a ray of sunshine, a receptionist who deserves a million thanks for being so helpful. Seriously, you're a hero! But then, on the other side, we have "Clip," the rude receptionist. She must have received the "How to Be Tactless 101" handbook. When she needed more information from me, it was like watching a comedy show with no laughs. Word of advice to all you patients out there, avoid the left-side receptionist as you face the sign-in desk like the plague. Oh, and Tuesdays seem to have a special charm. Take that into account, folks! I guess we should cut Clipy some slack, though. Customer service isn't exactly a walk in the park, but hey, she's doing her job, I suppose. And let's talk about the pharmacy adventure! Much later in the day after my visit, I’m now ready to pickup my new prescriptions at the local pharmacy to tackle my ear infection like a champ. But guess what? One of the meds wasn't covered by my health plan. The pharmacy had to send a fax to ProCare, hoping for a magical solution. And here we are, the next day, and the pharmacy is still twiddling their thumbs, waiting for a response from ProCare. Patience is a virtue, they say. Well, maybe not when you're in pain. To wrap everything up, one and all, my visit to ProCare Medical Group was a roller-coaster ride. It had its ups, it had it certainly had its downs, and it left me pondering. But hey, life's a journey, right? Cheers all, Paul W.

Unorganized, unprofessional, short staffed. To try and make an appointment you have to sit on hold for a hour. Last time using Procare medical

Very unprofessional; I’d be surprised if they even support preventative and/or alternative care methods prior to happily redirecting patients into Big Pharma pockets. If you believe in health, wellness, and general holistic care, avoid this spot.

I did appointment at 11:45am and I did arrive at 12 noon late 15 morning n because I live another side from the Twon drive 45 min to get to the center and I find no one behind the counter after 19 min (12:19pm ) the girls come and I ask for my appointment I am arrive late 15 min she said let reschedule she didn’t care about the health about if I have any problem about the health so i explained I am living another side from the Twon she didn’t care about none I just left mad because I am waiting to my blood test results and my X-ray they don’t care about the patient and what they need is that show the health care absolutely no

Nurse Practitioner Thu Pham is professional and caring since my first sick visit. She took time to listen and provide the best care. She gave me sound advice according to my needs. My husband sees her as well. The only complaint I have is that I have a hard time making appointment via phone line

I loved dr mendes but after this year but the clinic being bought by cano health the office is a nightmare. I have had a referral done in May for a biopsy and we are almost in December and the referral dr is still waiting on procare staff to send all the info it has been back and forth for months and on top of that I just found out last week they are closing down the clinic end of November. They have screwed me over and no warning/heads up on them closing. The dr herself is amazing but unfortunately the rest of admin staff with the poor planning and horrible referral department ruins everything.