So LVAC is officially scamming their members/past members! I cancelled my membership over a year ago, and just now received a charge for my membership, again, over a year later. Called customer service asking for assistance and a refund for the mistake. Was told they never cancelled my account like I was told over a year prior. When asked if I can receive a refund for what I was just charged I was refused and told there’s nothing they can do. This is by far the worst most appalling customer service I’ve received. And slowly finding out I’m not the only one experiencing this. The news is definitely aware of this as well.

Within 5 mins of walking in to get information on a membership I felt completely disrespected. Only info I was given was $5 to start and $25 a month. I had to ask about a contract... Which is 2 years. Wasn't offered to look around I had to ask. Guy kept pushing to sign up and when I said I need to speak to my husband first he kept pushing saying "why... Its health. Do you ask him about buying food too." Needless to say if you don't like that I discuss things with my husband keep your mouth shut and stop disrespecting me. I will NEVER join that gym.

I returned a call to the billing department today. The representative Jesse was extremely rude, had no customer service skills, he laughed told me to call back and then hung up on me. When I called back I got him again and he hung up on me a second time. Nowhere in the contract does it say that you're going to be treated like dirt. I will not do business with a company that treats people this way. I work in customer service and took time out of my work day to make that call. I will not support a business that treats people this way. I will be disputing the contract based upon this experience. I work too hard for my money and I make my money by being a good customer service representative. LOL

I been a member of this gym for years. We come to the gym to work out and stay fit. I know how frustrating it can be during this pandemic, but everyday I come to the gym and most people don’t even wear mask. There are signs posted, but it is not being enforced. How are we going to keep our gyms open if no one are following mandate orders. This morning I walk in to check in with an employee at the front desk and it appears the manager is next to him, who clearly doesn’t even have his mask on. I’m not trying to complain, I’m just trying to say that if we are mandated, the manger on duty responsibility is to ensure who walks in is wearing there mask as well as theirs to keep our gym safe. Before, the managers use to walk around to make sure every is properly wearing there mask and it’s no longer being done. I want my gym to stay open and remain a member while working out being safe.

If I could give negative stars I would, I just joined two days ago and paid my bill in full, walking in tonight I was told I owed $159 dollars. I told them that was weird, that I had a receipt and I was frustrated their system would say that. I said that in a calm and collected manner to the girl who mentioned it to me, but the next guy standing next to her took me to task over the even mentioning I was frustrated. He said what are they supposed to do let me come for free. I took the receipt on the spot and showed him it. I didn’t get an apology for their mistake, I just got a few swords about the system taking a few days to update. Why is it my problem that your accounting system is jacked up? I will be cancelling my membership as soon as possible. Your staff are rude and discourteous. Glad to know how you treat veterans. Military should cancel and go the base gym. Oh, I also had an Afghanistan and Iraq Veteran hat on.

Terrible condescending employee at the juice bar. As a driver who has done thousands and thousands of orders, this one employee a balding middle aged gentleman in a mask, gave me a terrible time. He did not want to release the order to me despite even confirming the order and showing him the customers address and that I’m supposed to now be on the way with the order. I had to utilize Uber support and out of thousands of deliveries as a platinum driver I’ve never had this happen. I’d avoid this gym and this juice bar. Terrible workers. Glad I’m only visiting here I would never sign up to this establishment after this level of unprofessional conduct. I am 9 months pregnant standing there on support waiting for an order he won’t give me, for a cheap chicken wrap? And they don’t give drivers access to restrooms despite the wait. Horrible place.

I’ve been going to this gym about 3 years now. Recently I had downgraded my membership, I was charged 179 for the year and $32 because I was previously on the premium membership. The customer service lady on the phone let me know I have until November to use the amenities for my premium before my membership downgrades. When I went into the gym they said towel service wasn’t available with my membership and I let the young lady know I had paid for it up until Nov. after I finished my workout I came down and they got “Mike” for me saying he was the manager. I had my receipts pulled up showing I paid over $200 for the month of October. He told me I need to pay $85 instead of listening to my situation, then he tells me he doesn’t know and I have to call customer service, I tell him I had did that and I tried explaining to him what the lady on the phone told me.Then he proceeds to yell at me and call me rude and entitled because he didn’t want to fix my membership. I’ve never been so disrespected at an establishment. After that encounter I got on the phone and customer service fixed it for me. I hope someone at LVAC headquarters sees this. That man should not be a manager, he is hot headed, disrespectful, and couldn’t make a simple adjustment to my account. The manager Mike at the Decatur location is a terrible look for the company.

ANTI-LGBT- I was kicked out for asking about trans policies concerning locker rooms. My spouse and I did a tour of the facility with "Mike," who claimed he was the manager. The gym looked functionally amazing. We then started talking plans, and the pricing seemed fair and straight forward. I was informed it is a 2 year contract, and everything looked fine to me. Near the end, I told him I had a question concerning LGBT friendliness of the locker rooms, knowing this can be an issue. He responded "We don't currently have anything like that, (I am assuming the "that" was talking about a third gender neutral room) we have men's and women's." He then started to talk about how the cost to replace a key is $25, which was a bit abstract to me, so after a bit, I replied calmly, "I'm... not exactly sure how the key stuff answers my question, but I totally get that there isn't a neutral room, most places don't have that." I then reframed the question, asking more directly, "May a trans male use the males locker room?" He replied "Well, we don't want men going into the women's locker room, we have to protect ourselves." At this point, I was annoyed. I replied, more sternly, but certainly not loud, "I'm not asking about men going into the women's locker room. I am asking about WOMEN going into the women's locker room." He replied "Well, thats politics, I won't discuss politics." I told him it was a functional question of policy for someone who would be bringing trans guests, and that I wasn't asking his personal views. After a moment, he suggested maybe we were not understanding each other, so I started again, calmly. I said, "My <family member> is trans. His ID card has a male marker and he is fully transitioned. May he use the men's locker room? It seems like you are saying no." He replied, "Ohhh, that makes sense," which gave me hope, but he never clearly answered, simply repeating the ambiguous things he had said before. When he repeated "we don't want men in the women's locker room, or women in the mens locker room, that would be even WORSE," I repeated again "I am not asking about men in the women's locker room, I am asking about men in the men's locker room. Trans men are men." He snapped, crumpled the contract in front of me, and told me I am rude. When I asked how I was rude, he told me to get out. I left the office and asked for a manager at the front desk, which they all pointed to him. He then grinned and mockingly said "I am the manager." I asked for a corporate number or district, and they gave me a card. Seeing the curiousity on their faces and the faces of those around me, I said angrily, "I asked about trans people using the locker room and he kicked me out and called me rude! I am genuinely shaken! Sorry, I know this isn't your thing," and left. The front desk people were perfectly fine and did nothing wrong in any of this, but I left genuinely shaking with shock. Never in a million years did I think I would be kicked out of a place over asking LGBT policy questions.

Gym is great. So good in fact that 6 months into our contract my husband and I wanted to UPGRADE our contract….pay MORE each month. They were going to make us cancel our membership, pay a fee to rejoin, and start our membership over. Ridiculous way to treat already satisfied members. As soon as our contract expires, we will be looking for a place with better customer service.

Ohhhh this place is the best!!!! I love it here! It’s HIUUGE! However can get a little busy! I absolutely love their higher plan where you can pick and choose things like personal trainer, towel service etc etc etc. it’s really neat! Their pool is great, however some times it does have far too much bleach in it because it has made my swim Suits fade the moment it get it! The steam room and sauna are lovely and they even have them in the women’s room for more privacy! They have so many lockers and they have the best smoothie place Inside of the facility!

Visited for hot hula practice. Loved the group fitness room. It's huge! Loved every aspect of this gym! It has everything! If I lived here, I'd definitely be a member at this gym!

It would be a great gym if it was at half capacity. It is pretty much crowded at all times...even 5am. Staff and members are all friendly but just way too crowded. 3 squat racks is just not enough for the number of members they have coming in. The free weight benches are also always taken by people doing multiple workouts in one area. If you are always on a time crunch better to pay extra and go somewhere else...

I wouldn't park my car here long enough to go to the gym. I've seen a car on fire in this parking lot. They literally have signs saying "park at your own risk". There's a lot of homeless living in cars that go around checking doors and yelling at each other. Besides that, it's practically a truck stop with big rigs taking up multiple spaces and even blocking lanes. They work on their trucks here too so it's also a part-time garage. Find a small gym with a maintained parking lot who care about their customers. They don't even have real cameras.

When I signed up, I was told it was a month to month contract, cancel when you want. I called to cancel when I was moving and was informed they put me in a 2 year contract. I explained I no longer am in NV and the process to cancel is awful. Multiple levels of proof, not even federal permanent mail forwarding out of state documents are enough for these guys. I get times are hard but deceiving members about their membership options and making people jump through rings of fire to prove they are no longer in state is just gross. Absolutely predatory company.

I just have to say the customer service from Mike D.R was unfortunate. I was a formal member who was given a one week pass. I tried to use that pass and was denied because I was a former member. My only two options was to pay for a day pass or sign up again. He would not even honor the pass that was given to me by an LVAC employee. It’s unfortunate how customer service has gone down in these times. I would give his customer service zero stars if I had the chance.

I called because I was interested in signing up , I like the idea that they have private room for women ONLY but now I won’t be signing up after all. Took 3 times to get connected to the right person , the person that answered was rude because she wanted me to come in before even giving me a breakdown of how much to sign up and monthly would be and what’s the difference in contract and non-contract. I can’t commit to a day just yet because I have a baby but the person gave me the wrong vibe . Now I see what’s with all the NEGATIVE reviews . Saved me the headache. Thank you , next ! 🤣😂

Front desk is very rude and just a need an attitude adjustment. The instructors and juice bar are extremely nice, but the front desk will keep me at planet fitness. My sister and brother in law love it there. Why when I come in they are just huge jerks. I would love to go with my family. The attitudes for the free trial is horrible. Took my sister to planet fitness and scanned her in and done. Here passes and attitudes. I gave it a try and nope. Girl with black curly hair needs to keep her comments to herself. She is not perfect and watch her attitude.

I've been dancing Zumba with Edwin for 8 years, but suddenly he quit Zumba due to complaints from some inappropriate women. The LVAC officials have to explain why I had to throw away my precious time! I want to be fair! That day, the incident started like this! At the Zumba class we had so much fun and we were screaming and cheering during the dance! However, one of the members in the front row got angry and said, "It's noisy!" (She screamed that she was having fun too.. She didn't think she was shouting..) She made this face as if she didn't like what the younger member shouted... The Zumba instructor tried to mediate it, but she They dismissed everything as the Zumba instructor's fault because they were angry! What I want to say is that I want to tell them not to create any more problems for the girls who framed the Zumba instructor and made them stop doing it! Because the shouts you made because you were happy are fun, and the shouts made by the younger members are noise? Because if the rest of the members can't enjoy Zumba because of you two's selfishness, many LVAC members will quit because of you two and the LVAC people!

Front desk staffs needs to be more clear on things. The guy from last night told us one day pass is free for first time & and he asked us for card info & we asked him if we being charged but he said “ no it just for the proof that you are here” but still end being charged next day .

This is my favorite gym they have a lot of classes and I love the ladies side. And The sauna is amazing!! This gym is perfect because it doesn’t have a stinky smell of sweat. And it’s 24hrs and they also have Sanitize stations for you to clean off your equipment. Also they offer a lot of coupons for there members. And the juice bar is great as well when your done working out!!

Update after they… did something? 100lb weights off the rack and kettle bells still everywhere. I spend more time cleaning up to work out than actually working out. Oh yea and waited at the juice bar well before close for minutes. Went to the front to ask about it and went back and waited some more and nothing…. About to cancel. I consider all of this a breach of contract and will start documenting my experiences. LVAC used to be 5 stars all the way around in my opinion. Now I have to clean up after apparently grown adults just to be able to work out. Team room is always a mess, weights never put back, paper towels, water bottles and equipment thrown everywhere. Heavy weights obviously purposefully put up in dangerous manners, hanging off a rack or on too small of an area high up. Not to mention the juice bar closes too early on weekends even though it’s plenty busy, they’re turning people away constantly, and there are employees behind the counter just standing around after they’re “closed” so…

Predatory company beware!!! I canceled my membership in person at the Decatur location. They continued to charge my card. I went in again and asked them to stop charging me. They still continued to charge me. I canceled my bank card and then they started calling me saying I owed 277.00 x2 for both my membership and my husbands. I told them I didn't owe anything and wasnt in contract and could cancel they called me every day trying to collect a debt they were not owed. They of course sold it to a collection agency and now it's on my credit report. All for a gym membership I used maybe 5 times and had a 80.00 balance on my card for the smoothie bar. What a rip off.

Don't do their contract deal! I've moved out of state, don't visit Vegas, and they refuse to let me get out of it! A dream life opportunity (that took me away from Vegas) shouldn't be ruined because a gym "has you under contract."

I had cancel last year because of covid, how convenient that you had no records of me calling and kept charging me after almost a 1 1/2 years, over $200 dollars and no refunds

I joined about 1 year ago. For the most part it’s a clean facility. One thing they can’t seem to remedy is little bugs/flies in the shower area. I’ve notified the club managers on several occasions but still after one year the pests are still there. I visit the LVAC on Rainbow where I’ve never seen these bugs. I’ve been told we will get the exterminator out but obviously it’s not working.

They lied to me about this new room they call the training room they said it’ll be open same time as the gym so I get it added to my membership but I can only go really early in the morning like 1 or 2 is about the time I go and it turns out they close the room so I can’t use so I try to go and get my membership changed because they lied to me and they wanted to try to charge me a downgrading fee and the cost of that new membership I asked why I would have to pay that when it was your employee that lied to me and I was told they can’t help me with that. I definitely wouldn’t have gotten the room added on to my membership if I wasn’t gonna be able to use it but Matt the one who did my contract lied to me and said it is open the same time as the gym that they don’t close it. Honestly it’s a good gym just terrible service (Update) they still haven’t done anything honestly probably gonna start looking for a new gym I definitely shouldn’t be charged for wanting to downgrade my membership because their employee lied to me about the gym

Only 4 stars this gym used to be kept in immaculately clean condition now not so much. It's not filthy but it is less clean, the floors have dust bunnies and some of the equipment is stained and in need of cleaning

NEVER IN MY ENTIRE LIFE HAVE I HAD SUCH A TERRIBLE EXPERIENCE AT A GYM NONETHELESS!! At about 7:45-7:50 on January 3rd, 2024. I went to the gym with my boyfriend and he was stopped at the front desk for his membership being expired. The front desk girl was super sweet and offered to get someone else to look into the issue. The most disrespectful child, Daniel, proceeded to come from the office and immediately accused my boyfriend of not paying his membership for the last 7 months. And when my boyfriend explained that he has it on automatic renewal, Daniel said "NAH NAH NAH, he ain't paid." Obviously this conversation was going nowhere so we politely asked for my boyfriends card back as Daniel had confiscated it from the front desk girl. He then said "NAH cause then he gone come back in here trynna get in for free. NAH!" Not only was this extremely unprofessional but it was uncalled for. I want nothing to do with LVAC if Daniel is the type of employee they endorse. I have requested for a call regarding this issue and will post updates accordingly.

I love all LVACs! They keep cleaning products available and the staff is pretty friendly. The equipment is in great condition. I enjoy working out here! Great place!

Ohhhh this spot is the best!!!! I love it here! It's HIUUGE! Anyway can get somewhat occupied! I totally love their higher arrangement where you can single out things like fitness coach, towel administration and so forth and so on and so on it's truly slick! Their pool is incredible, anyway a few times it has to an extreme degree a lot of dye in this is on the grounds that it has made my swim Suits blur the second it get it! The steam room and sauna are dazzling and they even have them in the ladies' space for more protection! They have such countless storage spaces and they have the best smoothie place Inside of the office!

Same clowns they've always been since their owners left LA Fitness to start this abomination years ago. Their gyms were closed, and rightfully so, during the pandemic. My family relocated out of the area and provided them our change of address documentation that we moved to Reno. Once the gym reopened they tried billing us again, and I asked them to stop. They agreed, but then earlier this year sent one of my family members to collections saying we didn't fulfill the contract. The contract clearly has a relocation clause that we legally exercised. They were desperate for $ during the pandemic, just like all their peers, and this is how they run their "business" and will continue to do so.

Great gym, love the atmosphere and it’s always clean. Fun classes and tons of amenities.

My experience with LVAC is mixed. In the end, I have decided to quit them. Paid off the remainder of my contract and canceled auto-renew. The good aspects here are FAR OUTWEIGHED by the negative. Employees are the challenge. Otherwise it's a nice facility At your own risk. The 1 🌟 reviews are an accurate warning, by my own year and a half here. Attending this location has been an emotionally damaging experience for me. I have 7 months... will I attend... IDK, maybe. I can NOT recommend

Before you sign up for a membership please read this, if you are not in a stable job I would recommend not signing up as you will encounter problems like me, I moved to a different country for a few months and I was charge an extra fee for each month I had missing payments even though I was not using my membership at all, I told them my situation they told me I have to pay even though I’m not using it and I was out of the country, I told them to remove my credit card on file and the lady was very rude telling that they were going to charge a late fee and an extra fee besides that just for removing my payment method! This place is a joke I really regret signing up as you can see when you first go the first day they treat you so nice but after you sign up you are not important anymore, not mentioning that the sauna doesn’t work most of the time and they don’t fix the machines, they also don’t treat good their employees, my favorite zumba instructor got out after working 7 years for this place.. I’m taking my business somewhere else, and please fired all the rude people you have working for LVAC

Front desk is rude. The attitude for free trial is bad. I walked in and talked to the front desk that I had signed up for the free trial and they asked for my ID, I had forgotten my wallet so I asked if I could show them a picture of my ID but they informed me they needed the physical ID, so no big deal my fault I went ahead and drove back home and got my ID and drove back to the club. I walked in with my ID and then the girl at the front desk just waves me in. All the driving for nothing. They don’t talk to me about the gym, don’t show me where things are - nothing. Not a pleasant experience overall. Planet fitness does better on first days that this club.

I love this club. It is always clean and the people are great. I have tried many different gyms but always missed LVAC when I wasnt going there.

We just joined the LVAC, it's a very nice gym. Huge!. I do have a few safety concerns. There is only one shower with a seat, handicap. Fine, however, the showers need to have grab bars and a hook for a towel at least. I'm not as young as I used to be, and recovering slowly from a back injury, basicly trying to walk again as well. The floors are very slippery. I am considering bringing my own handicap chair.? If possible. Otherwise, I am very excited about swimming and possibly a swim class or 2. Hopefully something can be done about the safety issues with the showers. One last suggestion, a swimsuit ringer? I'm surprised that there isn't one there. All in all, the place is very clean, nice staff, we are pleased with the place. Thank you for your time. Bev Berry

Best gym I've ever been to, by far! Prices were a bit high for a one week transitory membership, but still worth it. The location was huge with every possible piece of equipment you could want.

I stopped by the juice bar at this location at 10:45pm and was informed by the employee they were closed. The hours posted state they’re open until 11pm on Saturday. I asked the employee if they have changed their operating hours and she responded “No, we are open until 11pm.” But still refused to take an order and continued cleaning. It doesn’t feel great to pay for amenities that we don’t get to use. I hope management holds these employees accountable for negatively impacting their customers.

The building is huge but the actual equipment is so cramped. They have all these private rooms dedicated to members who have higher packages and they even have a room just for women which I think is unfair. The women have access to all gym equipment and even an extra private room where men are excluded. Even when men make up the majority of the population attending the gym. Equipment is decent but for the size of the building you think there would be more. 3 squat racks for the entire gym floor. No deadlifting platform. No bumper plates & barely any clips for the benches or squat racks. I personally do not like this gym at all but it is right across the street from my home and saves me a 20 min drive to my normal gym when I feel like getting a workout in

Love the variety of equipment, could definitely get a good work out in if the place wasn't packed all the time. Not sure if there is a capacity limit on how many people can be in there at once but I feel my workouts suffer when I go here because there is never any room or equipment available with how many people are there.

Good gym, been going here for years. Just wish that some people would chill out with the clothes they wear. Some of them are almost naked when doing thier "workouts" and I feel like the staff just doesn't care at all.

4 stars because some of the seats at some machines looked like they were worn out. I came there as a guest, the check in was easy and there was no hassle to join the gym. Nice staff, and clean overall. Wished they had sanitizing wipes around the area for quick wipe-down for machines.

Team Training at Las Vegas LVAC North is the best CrossFit I have come across here in the United States! The instructors are super knowledgeable and very helpful -and great at accommodate If there are exercises you can do due to injuries! There’s always a great team spirit, and all in all it makes you wanna work out every day! Super inspirational and motivating

Let's be honest. This is one of the best gyms in the country, let alone Las Vegas. I'm 40 years old, have lived in 5 states, across multiple cities, and have probably been a member of around 20 gyms in my life. LVAC is the gym that other gyms pretend to be. Organized, tons of options, free classes, steam room, pools, true 24/7 gym, kids areas, on site food and smoothies, and on and on. I have never been so happy with a gym experience. My only gripe is that the kids area closes in the middle of the day. That means that if you have a late morning, you're out of luck. If really like to see this change as it seems unnecessary. I'm sure it's slower during these times, but the lack of flexibility is really inconvenient. Everything else is fantastic. 5/5

The service here is like what you get at Chic Fila or Discount Tire. Overall awesome first impressions of the place and the staff. Would highly recommend for anyone new to Las Vegas, NV.

LOVE the juice bar. I’ve been at this location for almost 7 years now. Reasonable prices and great smoothies! Everyone is friendly helpful and always greets you with a smile an more importantly the place is clean. Absolutely no complaints. Also, want to say a massive thanks to Julio that’s always making sure customer service/satisfaction is a goal. Each experience has been great! Keep it up, Julio! Great management!!

I have been coming to LVAC since this location has open in 2013. Today I went in like so many other times with the same I.D with a barcode that has not scanned at least a year.. I have seen so many attempts but no luck!! But today there is a young girl name **Kylie** She took initiative and asked politely do you want a new I’d and of course I said yeah!! Associates like that should be recognized for there hard work and dedication! She has a great smile that could bring a bad day into a good day!! Keep up the great work Kylie!!

Love working out here, but it’s extremely dirty EVERYWHERE. Floors, machines, bathrooms, hall, everywhere. You’d think they could afford someone cleaning with what they charge.

The gym itself is nice. Most of the staff are pleasant. But ladies come on... the bathroom/locker room is ridiculous! Most mornings around 6:15am the bathroom is trashed, toilet paper all over the floor and toilets are a mess (I won't go into detail) I couldn't imagine leaving that kind of mess anywhere and expecting someone else to clean it up! I feel bad for the staff that has to clean it. Ladies do better! Clean up after yourselves!

Once my membership contract is up I'm leaving. They charged me for 2 memberships for 1 whole year! Their playroom is always at their limit so appt are difficult to get. Their app doesn't work! So scheduling playroom or classes is a hassle.

After attempting to attend my initial VIP session, I was told that since I am not a Nevada State resident, that I could not try the gym (active duty military but stationed in Nevada). I then asked what the cost was to try it for the day and was quoted 20$, so I then asked for the monthly rate and was quoted $15. Att his point, I could tell that I was annoying their personnel so I left and unfortunately will not return. It sucks because I actually intended on being a long term customer however, they lost me on the fact that I was unable to try their gym.

This gym is INSANELY crowded at any time of the day & there’s too many high school kids hanging around in groups acting like they’re in recess. You’re lucky if you can get a good workout in. They need a second Lvac gym on this side of town to alleviate the large crowds, until then, I’ve cancelled my membership & joined a private gym nearby.