1/5 Eva M. 1 year ago on Google
Update:
Never
did
hear
back
from
the
manager,
lol.
Original
Review:
Tried
to
book
services
for
my
stay
at
the
MGM
Grand.
Was
on-hold
for
30
minutes
just
to
talk
to
someone.
Wanted
to
book
their
fanciest
spa
experience
(the
Wellness
Suite
Experience)
for
me
and
my
spouse,
as
we
were
looking
for
plenty
of
R&R
during
our
trip.
When
I
finally
talked
to
someone,
the
woman
could
not
remember
any
of
my
details,
and
I
had
to
repeat
myself
multiple
times.
She
then
tells
me
one
of
her
managers
will
call
me
back
"within
a
week",
as
there
are
other
people
interested
in
the
Wellness
Suite
when
I
am
traveling
(I
gave
her
optional
5
days
to
schedule
during
my
stay).
I
have
not
heard
back
from
a
manager,
and
my
trip
starts
soon.
I
finally
just
booked
at
an
off-site
spa,
which
is
the
highest
rated
near
the
strip
(5
mins
away
on
Dean
Martin).
They
answered
their
phone
and
the
girl
who
answered
gave
me
the
time
of
day
and
booked
me
stat,
even
customizing
my
package
and
adding
on
whatever
I
wanted
to
the
experience.
I
love
the
MGM
Grand;
Its
where
I
have
always
stayed
in
Vegas
and
I
really
wanted
to
spend
a
lot
of
time
and
money
on
resort,
but
I
guess
in
this
case,
I
am
saving
probably
$1000
and
supporting
a
local
business
instead.
Fine
by
me.
I
will
update
this
if
they
ever
decide
to
call
me
back.
4 people found this review helpful 👍