MGM Grand Spa image

MGM Grand Spa

Gym Fitness center Spa Spa and health club

One of the Most Reviewed Gyms in Las Vegas Strip


Address

3799 S Las Vegas Blvd, Las Vegas, NV 89109, United States

Website

mgmgrand.mgmresorts.com

Contact

+1 702-891-3077

Rating on Google Maps

3.80 (190 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 6 pm
  • Sunday: 9 am to 6 pm
  • Monday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: massage (26) time (12) experience (10) staff (8) nice (7) room (7) Grand (6) phone (6) service (6) couples (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Dee W. 1 year ago on Google
    Arrived at the spa early to take advantage of the amenities. Upon arrival there was a man working in the woman's spa area. I had to wait to change into my robe.  I was told by the attendant that he was working on the tiles. To my surprise when the man left I was told that the jacuzzi was unavailable because the man had just grouted the area.  This is a spa that has operating hours.  Whose idea was it to grout tiles by the jacuzzi at the start of the day? Worst experience ever!! The massage was mediocre. The masseuse used her nails at the end on my back which made me think she watched YouTube videos to learn her techniques.
    7 people found this review helpful 👍

  • 1/5 Eva M. 1 year ago on Google
    Update: Never did hear back from the manager, lol. Original Review: Tried to book services for my stay at the MGM Grand. Was on-hold for 30 minutes just to talk to someone. Wanted to book their fanciest spa experience (the Wellness Suite Experience) for me and my spouse, as we were looking for plenty of R&R during our trip. When I finally talked to someone, the woman could not remember any of my details, and I had to repeat myself multiple times. She then tells me one of her managers will call me back "within a week", as there are other people interested in the Wellness Suite when I am traveling (I gave her optional 5 days to schedule during my stay). I have not heard back from a manager, and my trip starts soon. I finally just booked at an off-site spa, which is the highest rated near the strip (5 mins away on Dean Martin). They answered their phone and the girl who answered gave me the time of day and booked me stat, even customizing my package and adding on whatever I wanted to the experience. I love the MGM Grand; Its where I have always stayed in Vegas and I really wanted to spend a lot of time and money on resort, but I guess in this case, I am saving probably $1000 and supporting a local business instead. Fine by me. I will update this if they ever decide to call me back.
    4 people found this review helpful 👍

  • 1/5 Behzad N. 4 months ago on Google
    Have you ever reserved and paid for a service somewhere and they call you later and say oh we are charging more this day for blah nonsense event (in this case it was F1 racing that is the most irrelevant thing to a spa massage)? Well if you have not tried the MGM Grand Las Vegas Spa then you may get lucky and win yourself one of those opportunities. My wife reserved a massage session and we planned our day around that time only for them to later call and say oh we have increased our prices today for the completely unrelated event and forgot to update ( in other words forgot to maximize the amount we want to rip off people staying at our hotel). This level of unprofessionalism was a new low in my experience even for Las Vegas standards.
    3 people found this review helpful 👍

  • 5/5 Erin K. 1 year ago on Google
    Very friendly staff in the ladies spa. Overall very clean and spacious. We arrived 30 minutes prior and enjoyed the hot tub and sauna. My husband and I had a 50 minute couples massage and I added on the scalp massage service. It was by far the best massage I have ever received. I left feeling like a cloud and so relaxed. Thank you April, Theresa, and staff!
    2 people found this review helpful 👍

  • 5/5 Delena C. 1 year ago on Google
    Very professional and very clean. The massage was fantastic. They give you lockers, a lockbox, robe, and sandals. The other amenities while you wait was great.
    2 people found this review helpful 👍

  • 2/5 Wade S. 1 year ago on Google
    Extremely rude staff member kicking people out in the middle of their workout at 6 on the dot. I politely asked if I could finish my set and was met with a harsh “ITS CLOSED”. What kind of a resort hotel gym closes at 6 pm on a week day when it is slammed with people using it? I understand if someone else set the hours, but someone in hospitality should not be yelling at guests in the middle of their set. Find another job that is not customer facing. Avoid and go anywhere else on the strip.
    2 people found this review helpful 👍

  • 2/5 Megan De L. 2 years ago on Google
    Super nice and professional staff but my nails look messy :(
    1 person found this review helpful 👍

  • 5/5 Andrew S. 5 years ago on Google
    Great facilities with a large treatment menu. The staff were amazing and facilities were 1st class. I had a hot stone massage that was amazing.
    1 person found this review helpful 👍

  • 1/5 Alyssa G. 1 year ago on Google
    If I was able to put zero stars I would. From the start the receptionist were completely unprofessional and rude. The cost of my entire service was $300. I was outraged by the cost initially but I continued expecting quality. My wax service was terrible causing sever irritation from the heat of the wax and the multiple application of the wax product. I’m a regular in my hometown and was shocked by the amount of time it took to complete the wax (1.5 hours). If it wasn’t the awful wax service it was followed by going to the salon to be told mid appointment that I either had to choose a later time in the day or cancelled altogether because their tech didn’t show up to work. My overall experience was terrible and I was furious with the lack of professionalism and poor quality of the salon. I do not recommend. Definitely not worth the money.
    1 person found this review helpful 👍

  • 1/5 Mercy B. 5 months ago on Google
    I frequent this spa so was disappointed that this visit didn’t meet my expectations. My masseuse used her forearms for my custom massage 90% of the time which is highly unpleasant. I thought I’d at least enjoy the amenities but the sauna was not heating and the steam room set to a dangerously high temperature. I left feeling stressed. I call today and was happy to hear they would give me a complimentary day pass to used the amenities which they claim to have fixed. I enter the steam room and burn the back of my legs as I sat. I asked to speak to a manager and a supervisor is sent instead who offered some sort of $25 voucher to eat, I declined. I am out over $200 for a cheap excuse of a massage and burns on the back of my legs from a steam room that should be shirt down for safety and code violations. So sad.
    1 person found this review helpful 👍

  • 5/5 V M. 11 months ago on Google
    Had a pedicure and couples massage at the MGM Grand spa. I got a gel pedicure and paid for the extras like the scrub and body butter. The pedicure was good but not sure it was worth the price. I love that i was offered a mimosa during my pedicure. We were hoping to be offered a glass of something suring our massage, but all they offer is tea, coffee, and juice. The couples massage was wonderful though! They ask that you get there 30 mins before which allows you to use the jacuzzi tub, dry sauna, showers, etc. before your massage. My daughter's stuffed animal, Trevor, went on the trip with us and our masseuse was sweet enough to offer to take a picture of him with us. We definitely enjoyed the massages and will book again the next time we visit the MGM Grand.
    1 person found this review helpful 👍

  • 3/5 Branndi C. 10 months ago on Google
    Last year 2022 my husband and I booked massages, separately by accident, and had the best experience. We enjoyed it so much that we made sure to book again but as a couples package. The private area is amazing, clean, staff is friendly, and we enjoy all they have to offer. The reason for the 3 stars is because we both had the worst massages ever! We were both asked what special areas we wanted most work on or avoided and our masseuse completely ignored or requests. For my self it was extremely uncomfortable, awkward, and a waist of our money. The whole time I was being shaken back and forward, I even made comments to her to stop it was that awful. For my husband he was upset that his requests to spend time on certain spots were completely ignored. Not just that, they just rubbed oil all over us for 50 min. I noticed that I turned over 10/15 min before my husband and somehow they finished at the same time. Best to spend your money elsewhere or maybe do a separate message.

  • 4/5 Kate R. 2 years ago on Google
    Went here for a massage! The experience was so nice and relaxing. I enjoyed the aromatherapy. Absolutely would recommend taking time for a spa day in the middle of your trip!

  • 5/5 Lori L. 5 months ago on Google
    Had the best massage of my life. I have a neurological condition that causes my neck muscles to constantly contact. Between that and the 6 hour flight I was in serious plain. Lizette was amazing. She listened when I told her my pain points and got them all. I woke up this morning feeling like a new woman. Ask for Lizette when you book your massage!

  • 4/5 Alyssa B. 5 months ago on Google
    Nice massage and enjoyed the steam room. A tour of the facility would have been helpful.l when I first arrived.

  • 3/5 Julia F. 5 months ago on Google
    Room was very good. I was a little sticker shocked with the price of everything though. We went for a conference and walked over 20,000 steps a day. The place is huge inside. It was a good thing the conference provided two of the meals and all the water we could drink. We would have had to break our piggy bank otherwise!

  • 5/5 A. D. 6 months ago on Google
    Spa is great. Service is grand. Loved my mani and pedi with great convo from my stylist.

  • 5/5 Iris B. 6 months ago on Google
    We’re staying in the New York New York hotel but we set up with the concierge at the MGM Grand. Let me tell you it was a wonderful experience. Shirley and Ashley were the massage therapists we had the couples massages Definitely recommend even though it’s costly worth it5 stars!!

  • 5/5 Tyler S. 8 months ago on Google
    Had an amazing couples massage. I used the steam sauna and jacuzzi pool as well as the gym will definitely come back again

  • 4/5 Chris F. 8 months ago on Google
    Had a great massage (signature massage) and used the spa facilities afterwards. Spa is nice and clean but not very large. Sauna, steam room, and hot tub were all at the perfect temperature. Spa attendants were also very friendly and kept waters and cold towels fully stocked.

  • 3/5 Mandy R. 10 months ago on Google
    My massage with Nora was excellent. The facilities need updating, though. There seem to always be things out of stock or unkempt or unfunctional. This time toilet paper was not on the holders but just placed in the stall. The shower I used had no body wash but 2 shampoo and 2 conditioner. The lotion bottle was empty. These seem to be such easy things to correct. Lastly and most importantly, there was a woman on her cellphone and she had the caller on speaker phone, which was extremely disruptive to my relaxing experience. The staff should have asked her to get off the phone. She brought the phone into the sauna and even in to the shower. She was on the phone the entire duration to the point where I just ended up leaving. This is unacceptable for the staff to not say or do anything to that patron.

  • 5/5 Sammy K. 9 months ago on Google
    Kat did a phenomenal job on my hair and makeup for my wedding day! She went above and beyond. THANK YOU KAT!

  • 5/5 Pham Le P. 6 years ago on Google
    Nice, clean gym located in the MGM spa, near the pool entrance. The gym overlooks the pool. This offers nice views and opportunity to people watch while working out! One stair master machine, many cardio and weight machines. Free towels and lockers are available at the gym. Access is free for hotel guests. I noticed that it was busier during early morning hours. I liked walking through the spa to the gym because there is a relaxing spa aroma.

  • 1/5 Sandy B. 9 months ago on Google
    I booked an 80 minute signature massage. The massage was ok and the therapist was very nice. For the price, however, I expected a much better spa experience. The spa is very much in need of an update. Multiple, half used toilet paper rolls were in the stalls - some on the floor, some perched on the dispenser, and some on the back of the toilet which definitely doesn't give a high class feel. There was a bin full of soiled linens in one of the small changing areas off the locker room. The speakers in the therapy room did not work ( and had apparently been out for days) so the therapist had to play music from her phone. Worst of all, the hot tub was not working and had apparently been broken and closed for days. We were told we could use the spa all day but why would we, the only thing working was the showers. The hostess who gave the spa tour was speaking so quickly ( as she walked away from us) that we could not understand her. Overall, a disappointment.

  • 5/5 Scott P. 3 years ago on Google
    Review for salon. Irene was me and my wife's stylist. She was amazing and made both if us feel welcome and her personality was top notch. Thank you so much for your excellent work and service. You made our wedding extra special.

  • 5/5 Joshua b. 1 year ago on Google
    Very nice workout facilities, has everything you expect. When I went at 7:30am, it was not very busy, It was a nice open space to work out. No comment on the spa aspect as I did not visit the spa. Very enjoyable, thank you

  • 5/5 Hope B. 3 years ago on Google
    This has been one of the best spa experiences of my life. Michelle was so kind and made sure I was as comfortable as possible during my extractions. Also, the massage I received from Steve was AMAZING, his attention to my problem areas were second to none. If you gets either of these individuals as your therapist, consider yourself graced.

  • 1/5 Lynsey Y. 2 years ago on Google
    Very very upset and disappointed with this spa. I booked treatments for me, mom, and sister when we were on vacation. When we arrived they indicated they didn’t have my reservation in the system. They then said that it had been scheduled for 4/26 and was a no show. To which they charged me for all services! I had to get a manager involved to get my money back when it was their mess up! I would schedule elsewhere. If you do schedule I would recommend getting the name of the receptionist who makes the reservation and ensure you get confirmation:

  • 5/5 Amber Medrano-Villa (. 2 years ago on Google
    Massage and Pedi were perfect!


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