1/5 Howard Marc F. 5 months ago on Google • 33 reviews
On
the
evening
of
October
27,
2023,
between
6:00
p.m.
and
6:30
p.m.,
I
had
an
unpleasant
experience
at
the
Las
Vegas
Athletic
Clubs
-
Northwest
located
at
1725
N
Rainbow
Blvd.
I
arrived
at
the
gym
and
proceeded
to
the
front
desk
to
check-in.
As
I
approached
the
desk,
I
noticed
two
female
front
desk
employees
who
were
not
wearing
their
name
tags
and
appeared
to
be
of
Hispanic
descent.
Both
employees
were
playing
with
their
smartphones
and
did
not
acknowledge
the
gym
members
that
were
coming
in.
Their
behavior
was
unprofessional
and
unwelcoming.
As
I
reached
the
front
desk,
Mr.
Tarim,
one
of
the
managers
on
duty,
scanned
my
card
without
offering
a
proper
greeting.
He
was
preoccupied
with
a
conversation
with
one
of
the
female
employees
who
was
also
using
her
phone.
I
politely
requested
a
towel
from
the
other
female
employee,
who
ignored
my
request
and
went
inside
the
manager's
office
instead.
Mr.
Tarim
then
handed
me
the
towel
with
a
stern
and
frowning
face,
which
made
me
feel
intimidated
and
uncomfortable.
Feeling
frustrated
by
the
lack
of
professionalism
demonstrated
by
the
staff,
I
approached
Mr.
Tarim
to
express
my
concerns
about
the
situation.
However,
Mr.
Tarim
cut
me
off
several
times
and
responded
rudely
and
insincerely
with
"I
agree
with
you."
I
pointed
out
that
as
employees,
they
should
engage
with
gym
members
and
greet
them
in
a
friendly
manner.
I
suggested
that
as
a
manager,
he
should
lead
by
example
and
be
more
welcoming
and
respectful
to
the
gym
members.
Overall,
my
experience
at
the
gym
on
October
27,
2023,
was
not
a
positive
one.
The
lack
of
professionalism
and
respect
demonstrated
by
the
employees,
especially
Mr.
Tarim,
was
disappointing
and
left
me
feeling
undervalued
as
a
gym
member.
I
hope
that
the
management
takes
appropriate
steps
to
rectify
the
situation
and
ensure
that
gym
members
receive
the
quality
of
service
they
deserve.
I
believe
that
a
friendly
and
welcoming
atmosphere
is
important
in
a
gym,
and
the
staff
should
strive
to
make
each
member
feel
valued
and
appreciated.
Previous
Review
As
a
Premier
gym
member,
I
have
noticed
that
requesting
towels
can
sometimes
be
difficult
due
to
some
team
members
who
may
struggle
to
provide
them.
It
would
be
great
if
this
could
be
a
standard
amenity
for
Premier
gym
members
at
this
location.
Despite
having
a
valid
and
fully
paid
membership,
I
have
noticed
some
hesitation
when
asking
for
towels
due
to
the
reluctance
of
the
employees
to
provide
them.
I
have
also
observed
that
employees
do
not
wear
name
tags,
which
is
surprising
as
it
would
be
a
great
way
to
identify
them.
It
would
be
great
to
see
employees
wearing
name
tags
at
all
times.
Additionally,
managers
should
set
a
good
example
for
their
staff
by
wearing
name
tags
and
greeting
members
when
working
at
the
front
desk.
While
it
is
important
to
have
managers
walking
around,
it
would
be
great
if
they
could
also
ensure
that
paper
towels
and
sanitizer
spray
are
available
for
members.
I
have
noticed
that
some
cardio
machines
are
wobbling,
which
could
be
hazardous
and
lead
to
potential
injuries.
It
would
be
great
if
managers
could
inspect
these
machines
regularly
to
ensure
that
they
are
safe
to
use.
Overall,
I
believe
that
all
Premier
gym
members
should
be
offered
towels
automatically,
and
I
hope
to
see
all
employees
wearing
name
tags
and
providing
a
positive
and
safe
gym
experience
for
all
members.
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