1/5 Mindset Living (Lorraine L. 11 months ago on Google
Terrible
customer
service!!!
I
was
invited
to
attend
the
class
by
a
friend.
Apparently,
she
was
using
a
ClassPass
to
invite
me.
I
registered
for
the
pass
for
TruFusion
session.
The
class
was
at
530pm.
I
arrived
at
531pm
because
there
was
absolutely
no
parking
at
their
Summerlin
location
due
to
an
event
(which
I
was
unaware
of).
Nonetheless,
I
ask
the
young
man,
Morrie,
at
the
front
desk
to
assist
me
because
I
had
never
been
there
before.
He
began
looking
up
my
name
and
said
he
could
not
locate
me
in
the
computer.
I
explained
to
him
how
I
booked
(via
ClassPass).
In
addition,
I
had
explained
that
my
friend
had
said
that
my
name
was
at
the
front
and
that
she
was
already
in
the
classroom.
He
told
me,
he
could
not
assist
me
because
it
was
a
third
party
company
and
made
zero
effort
to
resolve
the
issue.
There
was
another
girl
at
the
front
desk,
who
was
on
the
phone,
and
I
asked
him
if
he
could
check
with
her
to
see
if
perhaps
my
name
was
left
with
her.
He
asked
me
to
show
him
the
confirmation
I
received.
So
I
show
him
the
confirmation
I
received
via
email.
He
said
it
was
only
a
confirmation
from
the
ClassPass
and
I
did
not
do
it
correctly.
I
explained
to
him
that
I
had
never
used
ClassPass
or
been
to
a
Trufusion
before
so
I
was
a
little
confused
on
exactly
what
I
needed
to
do.
I
offered
to
sign
up
directly
with
them
(TruFusion)
To
which
he
responded,
well
I
can't
help
you
because
you
are
now
to
late
to
join
the
class
anyway.
He
told
me
that
they
have
a
very
strict
policy
and
do
not
allow
people
in
the
class
if
they
are
2
minutes
late.
If
that
is
the
policy,
then
why
were
we
spending
so
much
time
looking
for
my
name,
explaining
what
I
had
done
to
book,
and
telling
him
I
was
confused
about
the
process.
He
basically
told
me
that
it's
too
bad.
I
was
furious
and
ask
to
speak
with
his
supervisor.
He
initially
told
me
that
it
was
him.
That
he
was
the
Team
Lead
on
duty.
After
I
asked
for
his
name
and
said
I
would
phone
his
manager
tomorrow
he
then
told
me
that
he
had
someone
in
the
back.
At
this
point
it
was
15
minutes
after
the
class
had
started.
After
I
spoke
with
supervisor
and
left.
I
went
back
to
review
the
policy
and
information
on
the
booking
page.
No
where
did
it
state
that
being
2
minutes
late
would
result
in
no
entry
into
the
class.
The
only
thing
I
saw
was
asking
to
"please
come
5
mins
early".
If
the
parking
was
not
awful
(
I
literally
looked
for
parking
for
10
mins)
I
would
have
made
it.
Regardless,
why
on
earth
would
he
have
me
explaining,
showing
my
emails,
trying
to
contact
my
friend
who
was
in
the
class
if
1
minute
after
I
arrived,
I
would
not
be
able
to
participate
in
the
first
place.
What
a
waste
of
my
time
and
poor
customer
service.
It
was
clear
to
me
that
they
did
not
want
to
be
bothered.
Other
than
the
supervisor,
he
offered
no
resolution
to
the
problem.
Not
a
great
first
impression
at
TruFusion
and
I
will
definitely
not
go
back
or
recommend
this
place
to
anyone.
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