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Viator

Tour agency

πŸ‘πŸ‘ Tracy was the best. Outstanding guide who knew his stuff about the area and sites of the Hoover Dam and Grand Canyon Skywalk. Couldn't of had a better time with a better person. Having a smaller group was also very nice and more personable. I would recommend anyone use this tour and request Tracy... People often mention tour, Viator, time, booked, Canyon, trip, Grand, driver, booking, asked,


Address

777 N Rainbow Blvd #300, Las Vegas, NV 89107, United States

Website

www.viator.com

Contact

+1 833-216-0189

Rating on Google Maps

3.10 (167 reviews)

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Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: tour (37) Viator (16) time (12) booked (12) Canyon (11) trip (10) Grand (9) driver (9) booking (9) asked (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 West Texas B. 2 years ago on Google β€’ 88 reviews
    Tracy was the best. Outstanding guide who knew his stuff about the area and sites of the Hoover Dam and Grand Canyon Skywalk. Couldn't of had a better time with a better person. Having a smaller group was also very nice and more personable. I would recommend anyone use this tour and request Tracy as your guide he was funny and a great person. Great price for such a great trip Gregg Odessa Texas
    6 people found this review helpful πŸ‘

  • 1/5 Constanza GarcΓ­a R. 9 months ago on Google β€’ 407 reviews
    Poor! Terrible guide and driver! He was kind of sleepy, bored, anxious. all pax were concerned until one man asked if he was Ok cause he was driving on and off the road. Zero information about history of the Grand Canyon or the Hoover Dam. Just instructions on how to move around by ourselves. Just very good to ask for his β€œmandatory” tip of $12 p/p before the tour was over! Expected a lot more will never use Viator again.
    2 people found this review helpful πŸ‘

  • 1/5 Anup S. 1 year ago on Google
    Viator contracts with Grey Lines that operates the tour who contracts with another company that manages transportation. With so many middlemen, everyone needs a cut. Tour was booked with a credit card, for 6 people, so totaling about $650, but the transportation company collects a $10/person fee, it's in the fine print so Viator covers their a$$, not yours. The driver asked us for cash but we didn't have exact $60, so he asked us to ask other passengers for change, feels like a shakedown. The transportation company doesn't even have a Square chip reader to process CC, and we had to manually give all the CC#, Exp, CVV, Zip Code to some random guy at some random company over the phone. Then charged an additional $8 fee to use the CC. Within the hour, on our way to the Grand Canyon, that same CC was used online for $3,500 at Best Buy & Amazon, orders shipping to an address in Las Vegas. So spending this lovely tour figuring that out. Save yourself the shakedowns, on bus hostage fees, and potential fraud transactions via random contractors and book with a smaller company that doesn't contract out to another contractors. You'll probably end up paying the same after hidden fees and you'll get a smaller vehicle, faster, on schedule trip, more luxury and space, and just a much better experience.
    3 people found this review helpful πŸ‘

  • 4/5 Deborah J. 2 years ago on Google β€’ 64 reviews
    12/15 Grand Canyon w/ Hoover Dam photo op trip. Great trip for the price, but there were some snafu's that were disappointing. While booking our group of 5 was told due to group size we could be picked up at our hotel. The day before the trip our confirmation call refused alternate to pick up. Additionally we were told there would be charging ports on the bus --- there were not. So battery power was a concern. These were important pictures and so no other uses could be used during the day. Hoover Dam photo opp was a joke. It was dark, the bus couldn't stop near the dam. The parking lot was a waste of time. So we drove around the dam and saw some but no actual pictures of getting out on the dam as told. The Grand Canyon was spectacular, totally worth the climb to the top for the 360 views. So yes, book the tour and have fun, but be prepared with your phone battery power and bring a book instead of expecting to do something on your phone. That would effect your packing. Food was good for the group of 55.
    2 people found this review helpful πŸ‘

  • 2/5 Meena H. 8 months ago on Google β€’ 164 reviews
    I yesterday chatted and got no accurate response (asked an either/or question and the response was "yes") to see if I was eligible for this tour. I then called and asked about it and was told I was eligible to take the tour, so I booked it. Today got an email that I was ineligible for the tour and should cancel for refund. That's bad customer service- the operators should be able to effectively communicate in the language they offer, know the restrictions, or at least the tour page should not be confusing about restrictions for those who are not cruise passengers. It listed only one of the several activities in the tour as for cruise passengers only. At least the cancel process is easy.
    1 person found this review helpful πŸ‘

  • 5/5 rhett m. 1 year ago on Google β€’ 148 reviews
    Tour guide was anthony and jose, absolutely amazing. took a trip to grand canyon and hoover dam, anthony made it way better. i’d recommend taking the tour bus over going yourself as it gets complicated the routes. about $160 per person. Breakfast included along with lunch. hotel pick up spots include Circus Circus, bailleys, treasure island and MGM. They also took us to the welcome to vegas billboard.
    1 person found this review helpful πŸ‘

  • 2/5 M P. 11 months ago on Google
    This was the second reservation after last year's Sedona Pink Zip Tour. We planned this trip to go to the Lower Antelope Canyon, played golf on the day we arrived. Next morning we waited in front of the hotel at 5:30 am the next day, but the pick-up van did not come even at 6:00. There was no answer to the text message, so I called, but there was no driver, so he was told that it would be delayed to 6:30. I waited while having a cup of coffee, but a little later I received a text message saying that the pick-up time could be between 8:30 and 9:00, and I started to worry. Arriving on an early morning flight the day before, we were so exhausted that we had no choice but to go back to our rooms. When I checked the situation by text again in the room, the manager drove the car himself and said that he would arrive by 7:30. In the end, I was able to return at 9:30 with a tour that started 2 hours late. I don't think the they can manage driver. I was so embarrassed because I didn't have a backup plan ready.
    2 people found this review helpful πŸ‘

  • 1/5 Jenn B. 1 year ago on Google
    I'm beyond angry. I was hoping to go on the 3 hour tour around Las Vegas strip. I paid the $$$ & I used Google maps to find where the stop was. It sent me to an alley that was darn near pitch black & zero indication for the exact stop for the tour. I have never felt so unsafe in my life. If I could give zero stars, I would in an instant. YOUR COMPANY IS FRAUDULENT. NEVER AGAIN WILL I USE THIS & FEEL AFRAID FOR MY LIFE!!!!!! I WILL BE HAPPY TO REPORT YOU TO THE BETTER BUSINESS BUREAU
    2 people found this review helpful πŸ‘

  • 1/5 Lily U. 1 year ago on Google
    Horrible. Been on the phone for 2.5 hours trying to figure out how to change our booking. First off, they already messed up our booking by putting us in different bus tour companies. We were confirmed that we were gonna be booked on the same tour bus BEFORE we booked and confirmed our booking. Months later, we’re not. What’s worse is when we tried to change to a different date (because they messed up in the first place) they tried to charge $50 per person to make it seem like we changed our mind. When we tried to cancel our booking, they say because its less than 24hours of booking, its not available. We wouldn’t change anything if they did their job right in the first place. Paid over $180, been on the phone with both Viator and Gray Line and this is most horrible customer service I’ve ever had. If I could give 0 stars I would!! Horrible!!!
    2 people found this review helpful πŸ‘

  • 5/5 Dan and Aleshia P. 1 year ago on Google β€’ 36 reviews
    Pam was our tour guide and she deserves a 10 out of 5. Her personality is genuine and her stories can make you connect with the history. 3hr tour is enough so you can get back into town to make it to an evening show or dinner. Highly recommend. What a gem this Pam person truly is. Not to mention her driving skills.
    1 person found this review helpful πŸ‘

  • 5/5 Anurag S. 3 years ago on Google β€’ 33 reviews
    Very accommodating and nice people. I booked a South Rim tour with them which got canceled last minute but Viator provided me with another option. Had a very good time at the West Rim tour of Grand Canyon. The tour had 3 view points, Grand Canyon West Rim (Helicopter ride), Eagle Point (option of taking Skywalk) and Guano Point (only point where you get a 360Β° view of the west rim). There is a 4th point too, the Hualapai ranch but it's closed because of COVID. But the driver was very courteous and showed us extra view point, Lake Mead. We were picked and dropped off from our stay. Will book again with them.
    1 person found this review helpful πŸ‘

  • 1/5 Squirrel C. 1 year ago on Google
    Use a different Company! I booked several tours with Viator and with this evenings interaction will not do any tours with them EVER. I had booked a tour that I was really looking forward to, and had some questions for the tour operator. I messaged them 17 days ago. Crickets. Messaged again, and again, and one last time. Still Nothing. At that point, after quite a bit of searching, I found a phone number that I could call. I presented this issue to the customer service rep, who proceeded to get quite snippy. When they start doing the "ma'am" thing, you know the interaction is going south. She made it sound like I was demanding contact (well I kinda was since it had been 17 days), that I was accusing her (of what I'm still not sure), and that I was being quite unreasonable. I was calm and pleasant and not at all angry - I just wanted to see if they could make contact with the operator. Eventually, all I could finally say was "wow." I cannot believe the animosity from this woman just for questioning whether they vetted their tour operators and could guarantee their legitimacy. When I called, I just wanted help contacting this operator and had good feelings about Viator. Now? I'm just angry. Never ever do business with Viator if this is the kind of "service" they provide. BAD NEWS. No stars would be a better option.
    1 person found this review helpful πŸ‘

  • 5/5 Gordon C. 1 year ago on Google β€’ 5 reviews
    The Kayak ride down to the cove was super fun. Our guide Adam is helpful and insightful. My friend managed to capsize his Kayak but Adam knew exactly what needs to be done to get him back on. The overall experience was stress-free and having refreshments is definitely a plus under the heat.
    1 person found this review helpful πŸ‘

  • 2/5 ERIC L. 1 year ago on Google
    Did nothing to help address our concerns that our private shuttle from the Civitavecchia cruise port to Fiumicino airport would show after making 5 or 6 attempts to confirm pickup location and time. Viator did nothing after they also did not receive a response after multiple attempts, and we were left having to scramble to find alternative transportation. We could have easily missed our flight had a nice taxi driver not been willing to take us to the airport. To their credit, Viator quickly refunded us; however, I am still waiting for an apology, and perhaps some other considerations for the stress this caused as well as the lack of customer service displayed by not proactively finding an alternative for us prior the scheduled date (rather their agents try to reassure us of the booking we had noting they had received confirmation from the operator).
    1 person found this review helpful πŸ‘

  • 1/5 Raycine M. 1 year ago on Google
    3rd party site that has very little ability to help change, and or fix their mistakes. Charged my credit so many time I got locked out of it. During a holiday weekend. By the time I found out what happened there was nothing they could do to help me. Worst experience I have ever had with a company. The runaround was absolutely awful.
    1 person found this review helpful πŸ‘

  • 1/5 Sarah R. 2 years ago on Google
    Stole my money!!! This company took my money for 3 helicopter tours. They never sent me an email to confirm pick up, never called me. Never showed up to pick us up. Never called. When I asked for a refund I was sent a copy of a email that I never received stating the details of the flight. When asked they said they sent it to my Viator account but I had no clue as they said they would email me directly. They will not refund me and pretty much stole my money. Not to mention there were 50-100mile and hour winds and they said that’s safe to fly in. I find that highly suspect and dangerous.
    1 person found this review helpful πŸ‘

  • 1/5 Robert P. 1 year ago on Google
    They canceled the helicopter flight the day before late afternoon, without explanation. When I asked why so late they are letting me know, the answer was "The flight was pulled of the schedule and I have so many people to call, you are not the only one". Still have not see refund on my payment. I would give 0 for customer service skills.
    1 person found this review helpful πŸ‘

  • 1/5 Humble A. 2 years ago on Google
    They stole my $300 dollars. I planned a trip for two to the Grand Canyon and the day of my trip they canceled me with no refunds because if you get canceled within 24 hours according to their policy then you get no refunds. They are a scam and know exactly when to cancel you to steal your money. Never will I do business with them. Avoid them at all costs!
    1 person found this review helpful πŸ‘

  • 2/5 Brian S. 10 months ago on Google
    Booked few activities with them went wonderfully. Filtered activities by island and booked activity for wrong island. Didn't catch mistake until was too late. Had to cancel activity hour prior to start time due to not being able to arrange transport to location. No activity and no refund. doubt will use this travel agency again.
    1 person found this review helpful πŸ‘

  • 5/5 Jonathan W. 1 year ago on Google β€’ 11 reviews
    Everything was wonderful! From Prince picking us up at our hotel, to Ashley greeting us at the front desk. Chris was an awesome pilot and explained everything that was going on. Cody, what can I say but vroooom. DJ dropped us off after an amazing experience. I highly recommend doing it.

  • 4/5 Ola Pro D. 6 months ago on Google β€’ 10 reviews
    I booked 1/2day trip in Agadir. Good price and the only place that allowed me to book only 1 ticket. I had a private excursion in a Land Cruiser with a very polite driver. He showed me arround the city and was very helpfull. Probably i we spoke french i would get a bit more info but he did his best.

  • 1/5 Katherine N. 1 year ago on Google
    Don’t book tours with Viator. Their price is extremely expensive and the β€œlow price guarantee” is just a scam. We found a website with a much lower price and sent it to them. They will just find different reasons to reject your claim. Their service is terrible. I would recommend booking through the tour company directly instead of going through Viator - they provide nothing but just with a much higher price. No point of booking through them.

  • 3/5 ALMA 1 year ago on Google
    It has a good atmosphere, friendly service, I gave it 3 stars for the waiting time for the food to be served and apart from that it is raw because you have to cook it

  • 1/5 Lakisha M. 2 years ago on Google
    I was suppose to have personal airport transportation . With my name and a decent sedan car selection. What I got was a overpriced Urber Lfyt driver that didn't meet me in the airport and came with an ol school van.

  • 1/5 LaKenya J. 2 years ago on Google
    I booked the Trio package for My Elderly Mother and I for Madame Tusaudes, The Gondola and Lunch/Dinner at Buddy V's...My tour is set for 1pm...there were Lunch/Dinner reservations around that time, Viator REFUSED to accommodate me because of THEIR FALSE ADVERTISEMENT and kept telling me "There are No Refunds" I never requested a refund...I just didn't want to have to wait 4-5 hours with My Elderly Mother for dinner since the lunch option wasn't available. I WOULD NOT RECOMMEND BOOKING WITH THIS COMPANY the Customer Service Sucks, I was placed on hold to speak with a Supervisor for OVER an hour and a half...Only to be "Disconnected" BAD SERVICE BAD 4 BUSINESS...I WILL NEVER BOOK HERE AGAIN

  • 5/5 Patricia J. 1 year ago on Google
    We have booked 3 tours with Viator in the last 6 months. We Booked a Beach Getaway in Cozumel, a Monkey/Sloth tour in Honduras, and a city tour in the Dominican Republic. In each case our team was prompt, the tour was exactly as advertised, the value for the money was great, and they were extremely easy to work with. I cannot recommend high enough. I will be looking to use them every chance I get moving forward.

  • 5/5 Sheila H. 3 years ago on Google
    My son did his wedding here and was a beautiful sunset wedding food provided by hotel was Delicious, open bar, bar tender was very friendly. Definitely i will do another party at this resort.

  • 1/5 Boy M. 2 years ago on Google
    I tried multiple times to contact the tour operator to get in contact with then with no avail. I emailed, text, and called. 3:00 the day before the tour David decided to call back telling me he couldn't accommodate our tour choices. I then told him to cancel the tour. Then 1 hour later he contacted back stating he could drop us off from the tour at another spot leaving us to come back and pick us up. This was not mentioned in the information provided on the brochure online. We signed up for group to stay with the group for our safety. Not as advertised and refused to refund and never showed up to hotel.

  • 1/5 Martin W. 8 months ago on Google
    As me and my kids were thrilled to be part of that experience as much as we were, we were disappointed with the outcome. We purchased the ticket online and received a confirmation email. At no time of purchase were we informed that we need to be 45 minutes prior to departure at the facility. It turned out that this information was only included in the purchase receipt in that email. As we shortly before departure have arrived we were not allowed to board anymore. Not even as a courtesy was rescheduling anoption. It was a strict policy enforcement. I have spent over $400 for this experience.. Sincerely

  • 5/5 Rosemary O. 2 years ago on Google
    Loved. Loved. Loved this tour of Hoover Dam, The Grand Canyon w/sky view and more. The host on Comedy Deck "Charlie" was not only funny but was the Go To Girl for everything. We felt completely safe from our Harley Quinn tour guide & driver Ron. Great team. ​Breakfast was great. Pros. Very professional. Cons. Forgot my jacket it's cold on the bus which is a good thing.

  • 1/5 jason c. 2 years ago on Google
    Used Viator to book a tour of Antelope Canyon. I would not recommend them whatsoever. Had I booked in person I would have saved $150 for three people. Their site says it includes all fees yet they are telling the Navajo to collect the fees. I wish I could give 0 stars. If you want to do this your just show up and save yourself $$ and hassle.


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