1/5 Angela M. 8 months ago on Google
My
2nd
time
seeing
Ramiro
is
to
cancel.
The
first
time
I
saw
him
was
when
I
enrolled,
I
won't
forget
a
face
or
name
when
it
comes
to
observing
someone's
customer
service.
His
service,
by
far,
needs
work.
When
he
created
my
contract
and
gathered
my
information,
he
would
not
keep
his
gaze
within
our
conversation.
He
kept
talking
and
looking
beyond
me
which
was
rude,
not
to
mention
-
the
information
on
my
contract
was
misspelled
which
caught
my
attention
after
I
left.
It
just
shows
he
doesn't
provide
undivided
attention
to
client's
needs.
I
know
he's
a
general
manager
but
professionally
speaking,
especially
when
you're
enrolling
someone
into
a
contract
and
the
client
is
investing
their
money
into
this
business,
you
should
make
eye
contact
and
pay
more
attention.
So
today
after
having
a
membership
for
a
while,
I'm
here
to
cancel
due
to
location
issues.
I
was
recently
here
to
cancel
back
on
June
19th
around
4am
or
so,
I
didn't
think
a
manager
was
required
plus
I
was
in
the
area
since
I
was
just
at
the
airport
that
morning.
I
came
by
and
spoke
to
a
front
desk
staff
member
and
she
told
me
I
had
to
come
back
after
9am
to
cancel
so
that
I
can
speak
to
someone
else
of
authority.
She
told
me
she
would
make
a
note
on
my
account
that
I
stopped
by
(on
6/19)
to
cancel.
I
assumed
with
a
note
placed
on
my
account,
I
can
come
back
before
my
next
monthly
due
date
for
July
since
June
19th
didn't
qualify
for
the
cancellation
for
my
June
21st
monthly
fee
(they
require
30
days
notice).
So
here
I
am
today,
July
11th,
and
sure
enough
I
get
Ramiro
in
all
his
glory.
He
approaches
me
sternly
and
says
:
"Mam!
How
can
I
help
you?"
After
I
was
told
to
sit
and
wait
for
someone
to
help
me.
I
told
him
I
wanted
to
cancel.
His
immediate
response
was
"you
can
do
the
cancellation
online."
I
felt
I
was
inconveniencing
him.
I
almost
asked
him
if
I
was
but
I
don't
want
to
give
energy
to
calling
him
out
and
appearing
as
the
irrational
client.
So
I
stayed
quiet
as
he
observed
my
account
after
asking
for
my
phone
number
(no
communication
at
this
point
as
to
what
he
was
doing).
I
stayed
quiet.
He
eventually
said
he
took
care
of
canceling
but
I
would
get
charged
for
the
next
monthly
due
since
I
didn't
provide
30
days
notice.
This
is
where
I
could
have
begged
to
differ
considering
on
June
19th
-
I
was
here
to
cancel
already
and
was
told
a
note
was
placed
on
my
account.
But
I'd
rather
not
deal
with
someone
like
him
anymore.
I'd
rather
just
waste
another
monthly
fee
and
cancel
my
business
here
due
to
your
employee
Ramiro
who
doesn't
fail
to
disappoint
and
the
EŌS
locations
aren't
convenient
in
regards
to
my
home
address
and
work
location.
It
was
nice
driving
out
of
my
way
to
exercise
here
on
my
days
off
but
I
hardly
stopped
by
because
it
inconveniences
my
daily
routine.
The
locations
are
great
but
Ramiro
just
ruins
the
experience.
Please
give
him
some
constructive
criticism,
he
needs
to
improve
and
keep
it
consistent.
He
didn't
even
care
to
ask
why
I
was
canceling,
I
thought
they
typically
ask.
But
whatever,
he
claims
it's
done.
Just
one
more
fee
to
go,
I
better
not
have
any
discrepancy's
moving
forward
-
I'm
so
done.