4/5 Damian P. 9 months ago on Google • 56 reviews
It
was
our
first
time
visiting
Strat
Deck
from
the
East.
We
purchased
the
tickets
online
(two
for
decks
and
one
for
unlimited
thrilled
rides
for
my
wife,
not
me).
The
purchase
process
was
confusing
and
unclear.
We
assumed
it
was
open
at
10am,
so
we
arrived
a
little
bit
after
10am.
I
opened
the
ticket
mobile
link
and
noticed
that
there
were
only
two
tickets
for
decks
and
nothing
for
unlimited
thrilled
rides.
I
tried
to
explain
this
to
the
lady
at
the
entrance,
but
she
was
not
helpful.
She
just
nodded
and
scanned
each
ticket.
Of
course
we
were
confused.
We
went
up
to
the
deck
and
looked
around.
We
noticed
that
the
thrilled
rides
were
closed,
so
we
were
worried
that
they
had
been
canceled
due
to
the
hot
weather.
We
ordered
ice
creams
and
sat
on
the
couch,
watching
the
deck.
While
we
were
sitting,
I
looked
at
the
ticket
purchase
receipt
I
had
received
in
the
email.
I
finally
found
out
that
the
thrilled
rides
opened
at
2pm!
It
was
about
11am,
so
we
stayed
as
long
as
we
could.
I
asked
one
of
the
security
guards
for
confirmation,
and
he
said
yes,
they
opened
at
2pm.
We
said
okay.
We
waited
until
after
2pm,
but
nothing
happened.
We
went
to
the
gift
store
and
asked
the
lady
for
help.
She
said
that
we
needed
wristbands,
and
that
we
could
get
them
from
the
downstairs
ticket
booth.
I
asked
her
if
it
was
a
re-entry,
because
we
didn't
want
to
have
to
pay
for
another
ticket.
She
said
yes.
We
went
downstairs
and
exited
the
building,
then
went
around
to
the
entrance.
I
told
the
different
lady
at
the
ticket
booth
that
we
needed
wristbands
for
the
rides.
She
scanned
our
tickets,
but
it
came
back
with
an
error
because
they
had
already
been
scanned.
I
told
her
that
we
just
needed
wristbands.
She
said,
"You're
good
to
go,"
but
she
didn't
give
us
wristbands.
We
went
back
upstairs
and
saw
the
employees
who
were
standing
by
the
door
to
the
thrilled
rides.
We
showed
them
our
tickets,
and
the
snobby
guy
said,
"You
have
to
go
downstairs
and
get
wristbands."
I
told
him,
"Hell
no,
we're
not
going
down
and
up,
forth
and
back.
We're
worn
out
and
we
want
to
get
this
done."
He
wouldn't
help
us.
The
same
security
guard
who
had
helped
us
earlier
stepped
up
and
listened
to
us.
He
explained
the
situation
to
the
other
employees,
and
they
got
some
lady
to
investigate.
We
didn't
know
what
was
going
on
because
we're
deaf,
but
more
and
more
people
came
to
the
door
with
tickets
but
no
wristbands.
They
were
waving
their
tickets.
I
think
it
overwhelmed
the
employees,
and
finally
they
let
us
go
and
allowed
my
wife
to
ride
the
thrilled
rides.
This
shouldn't
have
happened
if
the
lady
downstairs
had
given
us
wristbands
in
the
first
place!
Security
deserves
the
raise!
We
wish
we
know
his
name.
God
bless
him
and
please
let
him
we
thanks
him
so
much.
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