1/5 Austen N. 9 months ago on Google
I
recently
had
the
unfortunate
experience
of
staying
at
the
Alexis
Resort,
and
I
must
say
it
was
far
from
satisfactory.
From
the
moment
I
arrived,
I
was
met
with
a
series
of
disappointments
that
left
me
questioning
the
quality
and
professionalism
of
this
establishment.
First
and
foremost,
the
cleanliness
of
the
hotel
was
appalling.
The
lobby
and
common
areas
were
unkempt,
with
visible
dirt
and
dust
accumulating
in
corners.
The
lack
of
attention
to
detail
was
evident
throughout
the
premises,
as
I
noticed
stained
carpets,
smudged
windows,
and
even
cobwebs
in
some
areas.
It
was
clear
that
the
hotel's
housekeeping
standards
were
severely
lacking.
Moving
on
to
the
room,
I
was
greeted
by
a
musty
odor
that
lingered
throughout
my
entire
stay.
The
linens
appeared
worn
and
had
visible
stains,
making
me
question
their
cleanliness.
The
bathroom
was
no
better,
with
moldy
grout
and
a
shower
that
barely
produced
any
water
pressure.
The
overall
state
of
the
room
left
me
feeling
uncomfortable
and
unsanitary.
Furthermore,
the
customer
service
at
Alexis
Hotel
was
abysmal.
The
staff
seemed
disinterested
and
unhelpful,
failing
to
address
my
concerns
or
provide
any
assistance
when
needed.
It
was
evident
that
they
lacked
proper
training
in
hospitality
and
guest
satisfaction.
Additionally,
the
hotel's
amenities
were
either
outdated
or
non-functional,
further
adding
to
my
disappointment.
To
make
matters
worse,
the
noise
levels
within
the
hotel
were
unbearable.
Thin
walls
allowed
every
sound
from
neighboring
rooms
to
penetrate,
making
it
impossible
to
get
a
good
night's
sleep.
The
lack
of
soundproofing
and
consideration
for
guests'
comfort
was
truly
unacceptable.
Lastly,
the
location
of
the
hotel
was
far
from
ideal.
It
was
situated
in
a
noisy
and
unsafe
neighborhood,
making
it
inconvenient
and
uncomfortable
to
explore
the
surrounding
area.
Overall,
my
stay
at
Alexis
Resort
was
a
regrettable
experience.
The
lack
of
cleanliness,
poor
customer
service,
outdated
amenities,
and
noise
issues
made
it
impossible
to
enjoy
my
time
there.
I
strongly
advise
against
choosing
this
hotel
for
your
stay,
as
there
are
undoubtedly
better
options
available
that
offer
a
higher
standard
of
comfort
and
service.
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