1/5 Gicelle L. 3 months ago on Google New
The
first
that
happened
to
us
in
this
location.
I
checked
in
around
10:24am
at
the
parking
area
as
soon
as
we
arrived.
And
was
in
the
waiting
area
2
mins
after.
We
noticed
that
our
appt
wasn’t
on
the
screen
so
we
thought
we
wait
a
bit
and
ask
phlebotomists
that
are
coming
out.
10:38am
since
no
one
was
coming
out
and
confirming
what
happened
to
our
appt
we
decided
to
check
in
again
on
their
portal
but
the
name/schedule
is
still
not
on
the
screen.
10:45am
Jean
Baker(phlebotomist)
came
out
saying
she
already
called
us
earlier
and
we
weren’t
there.
Thinking
she
already
called
us
2
mins
after
we
checked
in?
Coz
we
were
there
by
the
parking
and
came
inside
the
waiting
area.
She
was
arguing
that
she
called
us
before
10:30am
which
never
happens
coz
they
usually
call
us
way
behind
or
atleast
5
mins
after
appt.
They
would
always
emphasize
most
of
the
time
that
they
will
call
us
on
our
appt
time
and
never
before
our
appt
time.
Well
anyway,
she
told
us
that
she’s
gonna
call
us
again.
Waited
for
atleast
15
mins
and
our
child
is
hungry
so
we’re
trying
to
leave.
3
mins
after
one
of
the
patients
called
us
outside
that
were
being
called
again
so
I
hurried
on
to
go
inside.
Then
when
I
knocked
on
the
door
and
another
phlebotomist
was
trying
to
get
us
in
that
Jean
Baker
was
trying
to
convince
the
other
phlebotomist
not
to
call
us
back
and
just
tell
us
to
register
again
as
walk
in
so
we
could
wait
again.
She
has
no
empathy
and
very
condescending.
Very
unprofessional.
It
is
a
shame
that
she’s
like
that
while
her
coworkers
are
very
compassionate
with
patients.
Since
we
came
to
the
waiting
area
atleast
10
patients
were
already
called
and
there
aren’t
a
lot
of
people
there
as
well.
We
always
go
to
this
location
and
met
different
phlebotomist
and
are
always
courteous.
Hopefully
management
will
take
necessary
actions
with
her
kind
of
behavior.
I
sincerely
hope
that
this
doesn’t
happen
to
any
other
children
or
any
parents.
1 person found this review helpful 👍