1/5 Ashley S. 1 year ago on Google
Now
I
understand
why
most
of
the
vets
have
jumped
ship
from
this
office.
I've
been
taking
my
pets
to
VCA-branded
hospitals
for
years,
but
never
again
after
this
last
experience.
Our
dog
incurred
an
injury
and
since
it
was
after
hours,
we
were
referred
by
their
outgoing
voicemail
message
to
a
nearby
emergency
hospital
to
have
our
dog
seen.
They
did
a
full
examination
there,
complete
with
x-rays,
diagnosed
him,
and
prescribed
extended
rest
and
five
days'
worth
of
medication.
The
emergency
hospital
also
ensured
that
full
records
of
the
visit
and
notes
from
the
doctor
would
be
sent
so
that
VCA
Black
Mountain
would
be
fully
apprised
of
what
is
going
on
with
our
dog.
The
full
course
of
his
prescribed
rest
had
not
run
its
course,
but
we
were
out
of
the
medication
and
it
was
clear
that
our
dog
was
in
a
lot
of
pain.
My
husband
went
down
to
the
office
because
the
office
cannot
be
reached
by
phoning
them,
and
explained
the
situation.
The
sole
vet
who
was
working
refused
to
prescribe
more
medication
without
us
dragging
our
dog,
whose
movement
is
supposed
to
be
greatly
restricted
in
order
to
heal,
out
for
a
redundant,
stressful,
and
painful
examination
by
the
VCA
vet.
Why
have
an
affiliation/working
relationship
with
another
hospital
if
their
examinations
are
not
satisfactory
for
our
dog
to
receive
treatment
at
VCA,
unless
it's
a
money
grab?
So
now
we
are
waiting
the
hours
it
will
take
for
the
emergency
hospital
to
open
in
order
to
minimize
the
amount
of
pain
and
stress
our
beloved
family
member
has
to
suffer.
It's
just
as
well,
I
guess,
since
the
place
has
very
limited
hours,
literally
never
answers
the
phone,
and
is
extremely
slow
to
return
calls,
if
you're
lucky
enough
to
have
them
returned
at
all.
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