The Fertility Center of Las Vegas image

The Fertility Center of Las Vegas

Fertility clinic

šŸ˜  Deserves no stars! Horrible customer service just over the phone! I will be filing a formal complaint on Ms Smart mouth Hayes. I work in healthcare and thats no way to speak to potential patients! Will not waste my insurance my money or my time on this place whatsoever People often mention clinic, told, Bedient, testing, process, FCLV, work, staff, tests, experience,


Address

5365 S Durango Dr Suite 100, Las Vegas, NV 89113, United States

Website

www.fertilitycenterlv.com

Contact

+1 702-254-1777

Rating on Google Maps

4.40 (215 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 6:30ā€Æam to 5ā€Æpm
  • Wednesday: 6:30ā€Æam to 5ā€Æpm
  • Thursday: 6:30ā€Æam to 5ā€Æpm
  • Friday: 6:30ā€Æam to 5ā€Æpm
  • Saturday: 6:30ā€Æam to 12ā€Æpm
  • Sunday: Closed
  • Monday: 6:30ā€Æam to 5ā€Æpm

Featured Reviews


Frequently mentioned in reviews: clinic (17) told (16) Bedient (14) testing (11) process (11) FCLV (11) work (10) staff (10) tests (9) experience (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lauren N. 2 years ago on Google
    Deserves no stars! Horrible customer service just over the phone! I will be filing a formal complaint on Ms Smart mouth Hayes. I work in healthcare and thats no way to speak to potential patients! Will not waste my insurance my money or my time on this place whatsoever
    16 people found this review helpful šŸ‘

  • 1/5 Rebecca S. 1 year ago on Google
    My husband and I scheduled a virtual consultation with this clinic in October of 2021. The doctor showed up 45 minutes late to the appointment that we took time off work to go to. During the appointment the doctor said they were unwilling to accept tests we had recently done at another fertility clinic and that they had to do their own tests in their clinic. We explained this would cost us out of pocket because we are military and Tricare had already paid for them at the other clinic. They still wouldnā€™t accept the other tests. Today, April of 2022, we received a bill for $100 stating that we are over 120 days past due and threatening to send us to collections if we donā€™t pay it ASAP. This is the first bill theyā€™ve ever sent us and there was no communication with us that we owed them money or anything until today. I am extremely disappointed with the experience with this clinic. Itā€™s already hard enough to go through fertility issues and this has been an unnecessary added stressor. Itā€™s disappointing how financially driven this clinic appears to be.
    10 people found this review helpful šŸ‘

  • 5/5 Chiharu T. 2 years ago on Google
    We went to two different fertility clinics before The Fertility Center of Las Vegas. And I couldnā€™t get pregnant. Instead I got OHSS and miscarriage. And then, I researched a lot and found Dr. Shapiro! I really think that he is the best fertility doctor. And also, the nurses are very skilled, so I was always comfortable there. In fact, I got a pregnant!!! Now, we have a cute 5 months old son. We have 7 more embryos. So, we are planning to go back soon:) Thank you so much everyone at Fertility Center of Las Vegas!!!
    9 people found this review helpful šŸ‘

  • 1/5 Crystal W. 1 year ago on Google
    I went to this clinic a few years ago to have my eggs counted. Seeing reviews that are mostly still horrible shows me this place will never change. This clinic is a great example of how poor the American for profit medical system really is and donā€™t be fooled by the religious entities, itā€™s all the avoid taxes to help the greed stricken 1%. I feel better about my decision to move out of this country in the summer thank goodness. That being said, my experience felt almost violating. They might as well have not put any lube on the ultrasound prob. Then I was kicked out in the lobby and told my results in public because they were having a busy day, I guess HIPPA violations are budgeted for in this clinic because I was told I had a low egg count and that they couldnā€™t find another ovary so I apparently only had one ovary and the woman actually said ā€œI donā€™t know what you should do about that, good luck having kids have a nice day.ā€ Then the lobby door closed shut behind her going back into the back clinic. I thought I was infertile for the past 5 - 7 years until my current OBGYN told me I had 2 ovaries and was astonished about how I was treated. For those who are wanting children and need excellent care - research other facilities anywhere else in the country - fly if you have to.
    8 people found this review helpful šŸ‘

  • 1/5 Mara R. 1 year ago on Google
    I have to agree with other reviews mentioning horrible customer services. This place used to be great but I believe they changed their management during the pandemic and now they treat patients like garbage. Especially the new patients coordinator Jamie is extremely rude and unhelpful. Save yourself some headache and STAY AWAY from this place. They are many other fertility clinics in this town that have excellent customer service and bedside manners.
    7 people found this review helpful šŸ‘

  • 2/5 Pretty P. 2 years ago on Google
    In the middle of treatment and prices keep changing And get expensive every time.I was supposed to do a mock cycle and then the plan changed but I was never informed.This clinic needs to be more attentive and honest with customers.I had to push back transfer date because of last minute changes with financeā€™s that came up. I am currently in the middles of cycle so unprofessional.Financial advisor states fees change every 90 days this is ridiculous!
    7 people found this review helpful šŸ‘

  • 5/5 Dora R. 2 years ago on Google
    I just finished all of my initial workup testing/studies and although it is overwhelming, the staff and Dr. Shapiro have made this experience better with their excellent service and amazing bedside manner. My husband and I are excited to go forward with the next process because we know it will be a big step towards getting pregnant if all goes well. Thank you FCLV for making this journey less stressful and for providing individualized care.
    6 people found this review helpful šŸ‘

  • 1/5 Fred T. 11 months ago on Google
    Please do not use this clinic. My experience with this facility has been extremely disappointing. I called for a procedure and was given inaccurate information. This lead me to schedule a visit and at that time of my procedure I was not informed of any other fees. After about a month I got a bill for thousands over what I was told. When I called to ask them what the extra costs were they were not able to tell me why and told me they couldn't do anything about it. So I was stuck paying thousands over what I was told. DO NOT USE THIS FACILITY!!!
    5 people found this review helpful šŸ‘

  • 5/5 JERRI S. 1 year ago on Google
    From start to finish, our experience has been amazing. Dr. Bedient is always kind, caring and thorough. The nurses and reception staff are always pleasant! There are a few people I am especially fond of. We couldnā€™t have asked to be treated better. I canā€™t speak for anyone elseā€™s experience but they were good to us. Thanks guys!
    3 people found this review helpful šŸ‘

  • 5/5 Sruthi A. 7 months ago on Google
    I had a great experience with FCLV and I am glad I chose this clinic. From the doctors to the staff everyone is very professional and friendly. I can't thank Dr Bedient enough. She has been there with us from the very beginning and guided us very well throughout the process. She didn't let us lose hope after our first failed transfer. Thanks to her and Dr Kay I had two successful pregnancies afterwards. I would recommend this clinic very highly to anyone for the amazing doctors and their expertise.
    2 people found this review helpful šŸ‘

  • 5/5 Danielle L. 1 year ago on Google
    I am so beyond overdue on our review of The Fertility Center of Las Vegas. My husband and I knew this would be our journey, and our nervous selves, called the office, and were immediately welcomed with such gracious, warm, loving voices! Veronica at the front desk, is a wonderful, beautiful soul who was so sweet when greeting us every time, and managing the many other families who arrived for the same reasons! We had the best doctor that Las Vegas will offer, Dr. Bedient. The first time we met with her, we were immediately confident that she, and the entire facility, would make our families dreams come true; They did! Every blood work with the lab technicians were easy to sit through and thankfully had wonderful conversations through! The procedure departments and anesthesiologists are so calming and you trust them immediately! The ultrasound technicians always get as excited as you when you speak about your hopes and dreams through the process and overall, the atmosphere is one that relieves the stress you may have going in! We welcomed our first IVF daughter in May of this year, and are preparing for our second in the coming year and we could just go on and on and on about how thankful we are for absolutely everyone in that office! I highly recommend The Fertility Center of Las Vegas because they will answer all your questions, they are available by any phone with questions about shots (which we had), and work wonderfully with your schedule! You are in WONDERFUL hands!
    2 people found this review helpful šŸ‘

  • 1/5 Shon C. 9 months ago on Google
    Terrible customer service. My OB recommended them for some testing... Never followed up after hassling me for $100 consultation fee. Dr was cold during zoom consultation told me I was on schedule then never heard from them again. I ended up getting treatment in another country.. the American healthcare system desperately needs an overhaul. Stay far away from this place. Do not recommend!
    2 people found this review helpful šŸ‘

  • 2/5 Malcolm M. 1 year ago on Google
    So far, getting an appointment required many calls to get an appointment a month off. The receptionist has not been nice, she could not be bothered to swipe more than one credit card. She also showed disdain towards my sample. We'll see if things get better.
    1 person found this review helpful šŸ‘

  • 1/5 Collette J. 4 months ago on Google
    It brings me sadness as I write this review. It has taken me over a year to share my and my husband's journey. First, I would like to say that Cara, Renee, Betsy, and all the MAs in the office are truly amazing. They were so supportive throughout my entire journey. I am genuinely grateful for them. Unfortunately, I still feel like my "care plan" was not detailed to me, and I was overlooked. Let's Begin... My husband and I met with FCLV starting in Early 2021 with Dr. Shapiro. I came with some fertility testing already, as ordered by my OBGYN. I knew I was MTHFR positive for two copies of the C677T, which was the worst of the two. My husband and I had to go through 3 egg retrievals to get two genetically normal embryos. That all went great, but it all went south when it came to transfer. I asked my provider multiple times if I should be taking Aspirin 81mg because of the MTHFR lab result. I was repeatedly told not to; even my coordinator asked him, and I was told no again. I also asked for testing for the hemophiliac profile and was told no. In November 2021, we transferred our first embryo. We asked for the boy embryo, but they unfroze the girl instead and said, "Sorry." A few weeks later, we were told we were pregnant. We were so excited. Everything was going well until the heartbeat ultrasound. We were told that they could see it but could not measure it. We were 9 weeks pregnant and said that our pregnancy had just dissolved itself and my uterus was empty. We were devastated. After the dust settled, we talked about transferring our second embryo. After I kept asking for a hysteroscopy and was told no again, he decided to do it. This is where we found out that I had severe inflammation in my uterus. I went on the treatment plan and then had a repeat hysteroscopy. This is when they saw two micro polyps. I had them removed, and not even a month later, I was told I had to transfer my embryo, or I would have to pay $5,000 since my year package was running out. I fought that with the finance people, who honestly had no heart. They didn't care that I had literally done everything the doctor recommended, even going through his surgery instead of going back to my ob-gyn, which was covered by insurance, to make sure I followed his plan. It was so sad. Now, fast forward two weeks, and I got a call from another doctor in the office to tell me my Beta HCG was negative. And that was that. I never heard from anyone else in the office after that, including Dr. Shapiro, whom I had been with for over a year. Fast forward to August 2023, when I went back to my OBGYN for follow-up after it all. She listened to me and ordered all the lab tests. I found out that I am positive for Factor V Leiden and ACE Gene Polymorphism. I was told that with just MTHFR alone, I should be on a baby aspirin daily, and with pregnancy, I should be on Lovenox. My husband and I are just sad that we could have had a baby girl with us today if I was listened to and heard. Unfortunately, I wasn't. So, advice: Get testing before going here so you cover all your bases!
    1 person found this review helpful šŸ‘

  • 5/5 Maryah W. 1 year ago on Google
    The experience has been amazing. I have had great communication with staff that make this process alot easier.....I will be coming back again to continue my journey.
    1 person found this review helpful šŸ‘

  • 4/5 Alyson B. 2 years ago on Google
    Dr. Leah Kaye was thorough, professional, and personable. She was late but she did explain that it was because she was unexpectedly called away to tend to patience in person, but we were not waiting too long and she came back as soon as she could.
    1 person found this review helpful šŸ‘

  • 5/5 Rossi P. 2 years ago on Google
    I absolutely love how positive, friendly and informative the staff has been! Words can not explain how comfortable I feel while going through my fertility trip! Thanks for being such a phenomenal supportive team of experts/friends
    1 person found this review helpful šŸ‘

  • 5/5 Claudia M. 9 months ago on Google
    I was looking into fertility preservation and when someone reached out to me, they told me they could work with me as I would be using my employee benefit, Carrot Fertility (they even said they've heard of it). My initial consult, went amazingly well (shout to Dr. Kaye). After the consult, the testing coordinator went over the process with me and I asked her if they could provide everything I need to get reimbursed from Carrot but she said no. Unfortunately, as far as tests (diagnostic, bloodwork, etc.) go, they can't provide an order with the FCLV letterhead (including address and phone number) which makes it null and unavailable to send in for reimbursement. The testing coordinator said they haven't worked with Carrot before, which makes sense because it's a benefit for reimbursement but different from what the person I talked to initially said. Unfortunately, Carrot requires the FCLV name, address, and phone in everything so couldn't proceed with the process. Sucks but the customer service was good and the testing coordinator did confirm everything with me which helped out, I could've ended up paying for things out of pocket rather than using my employee benefit, as intended.

  • 5/5 Jordan W. 1 year ago on Google
    Dr. Bedient was caring, kind, personable, and knowledgeable. I cannot say good enough things about her and her nurses and techs. They are truly great at their jobs. Dr. Bedient always gave her opinions on our treatment plan but never pressed anything on us. She will truly listen to you and answer your questions. You donā€™t interact with your doctor on every visit, which is understandable. But even then she was great at calling for important updates and never missed any details about our case. Her staff does an amazing job at making sure you are comfortable throughout the entire process. You can tell they care about your success with them. Just like any other part of the medical field you truly have to advocate for yourself and be involved in your own care asking questions. There were a few times where I had to question if I could do tests/procedures outside of their office so my insurance would pay it, as my insurance would not cover some in office procedures/tests and we were paying out of pocket. If I hadnā€™t asked I wouldnā€™t have known I could go to my OB for some of the tests where they would be covered. But I donā€™t feel this is a negative reflection on the clinic. I just believe you have to advocate for yourself with anything insurance/billing related.

  • 5/5 Linnette F. 6 months ago on Google
    We can't thank FCLV and Dr. Bedient enough for all their hard work to help us have our little miracle baby. We traveled from out of town to come here and the whole team was very helpful, communicative, and respectful of our time. They were prompt to send over referrals so I could do labs and monitoring in our area. The cycle coordinator was accessible and reassuring when I needed. Dr. Bedient provided a high level of individualized care that we had been seeking and is incredibly knowledgeable. She is truly an expert in her field. I would recommend Dr. Bedient and FCLV to anyone (near or far).

  • 5/5 Adriana S. 6 months ago on Google
    I had a wonderful experience at FCOLV and I am happy I came here. Dr. Bedient and staff were professional and so detailed. They made me feel comfortable and were always available for questions. They monitored me weekly and updated me constantly, making this process seamless and putting me at ease. I highly recommend this clinic and Dr Bedient, they are truly amazing!

  • 3/5 heathmed 4 months ago on Google
    The 3 stars are for Dr. Kaye and her team alone. When we started our journey with Kaye and FCLV, I was amazed at the well oiled machine that seemed to be our initial testing process. I felt cared for, listened to, and the communication of Kayeā€™s team added a much needed level of comfort to this already extremely overwhelming situation. Unfortunately once Kaye was out for maternity and they began moving offices, things took quite a turn. We were about to have our third round of IUI completed in the same week they were moving. While we knew the move was happening, the timeline was never explained to us and it wasnā€™t until the week we were about to be inseminated that they said ā€œsorry we canā€™t weā€™re movingā€. We obviously were upset and did not want to miss a cycle we were preparing for so I reluctantly took a dose of a medicine that was supposed to delay my ovulation. Surprise, it didnā€™t work and when I reached out to let them know they also seemed surprised and had me come in for blood work which confirmed the ovulation. Long story short, after a week of terrible communication we wound up missing the cycle and deciding to take a break while also seeking a second opinions. The process of getting medical records was also less than ideal. I followed the online process as instructed and when I had to call to follow up multiple times, each time they sounded more and more irritated that I was seeking out medical records and they had to fill ā€œmultiple requestsā€. Anyone I dealt with during treatment or in the ā€œfront of the houseā€ was lovely. Unfortunately, their back of the house customer service needs some serious help all around. We had high hopes for building a family with FCLV, but I think theyā€™ve grown a bit too big to be able to deliver the same care they have previously.

  • 5/5 Mona U. 3 months ago on Google New
    I did 1 embryo transfer here and Iā€™m currently pregnant in my first trimester. Dr. Kaye and everyone at FCLV have been great to work with. I highly recommend this clinic.

  • 5/5 Carolyn C. 4 months ago on Google
    We can't thank the staff of the Fertility Center of Las Vegas enough for the help we received during our journey. Dr. Bedient was wonderful to work with and made sure we had all of our bases covered before trying again after our third miscarriage. We initially came to FCLV to obtain testing for recurrent pregnancy loss, as we were denied this from my main OBGYN due to the third pregnancy being 'chemical', and therefore, not a loss that counts toward having additional testing. Dr. Bedient ordered a battery of tests, which ultimately resulted in needing a hysteroscopy and D&C to remove a couple of small obstructions they found during my SONO. We got pregnant in February of this year, and Dr. Bedient was on top of it with our HCG, progesterone and estrogen draws. When we saw a good number, she immediately started me on lovenox for diagnosed blood-clotting issues. I fully believe that, all thanks to Dr. Bedient and staff and their proactive approach, we are where we are today with our two-week-old baby girl sleeping next to us on the couch. We also had great experiences with the coordinators, phlebotomists, sonographers and nurses. The front-office staff was also kind and courteous. Highly recommend this practice if you are a parent grappling with recurrent pregnancy loss and can't find the help you need at an OBGYN's office.


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