Southwest Medical Montecito Urgent Care image

Southwest Medical Montecito Urgent Care

Doctor

😠 I came in today because I’ve recently been having horrible bone pain in my hip that has been waking me up and often is so bad that I have trouble walking and my husband has to support me. It usually goes away and now has not. I now am having similar bone pain in right wrist. I don’t care about the b... People often mention pain, doctor, care, medical, time, told, location, staff, urgent, days,


Address

7061 Grand Montecito Pkwy #20, Las Vegas, NV 89149, United States

Website

www.smalv.com

Contact

+1 702-877-5199

Rating on Google Maps

3.60 (54 reviews)

Open on Google Maps

Working Hours

  • Monday: 7 am to 7 pm
  • Tuesday: 7 am to 7 pm
  • Wednesday: 7 am to 7 pm
  • Thursday: 7 am to 7 pm
  • Friday: 7 am to 7 pm
  • Saturday: 7 am to 7 pm
  • Sunday: 7 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: pain (14) doctor (12) care (11) medical (10) time (10) told (9) location (9) staff (8) urgent (8) days (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ali P. 5 years ago on Google
    I came in today because I’ve recently been having horrible bone pain in my hip that has been waking me up and often is so bad that I have trouble walking and my husband has to support me. It usually goes away and now has not. I now am having similar bone pain in right wrist. I don’t care about the bone pain- I usually brush it off. I now however have a two month old at home and for the past 4 days has not been able to hold him or pick him up because the pain is so bad. Dr. Rico Mogollon was who saw. The front staff were wonderful, the nurse who check me in as well. This doctor practiacally told me I had no excuse to come to an urgent care to be seen for this and I should be seen by my primary. I get that. I have a few hours only today to slip away from my baby (during flu season) to seal medical attention. He was rude, cold and extremely demeaning. If he does not like caring for patients who feel they need to be seen then he really should seek another area of profession. Honestly- patients refuse to be seen by medical staff because of doctors like him.
    5 people found this review helpful 👍

  • 1/5 Jason M. 5 years ago on Google • 200 reviews
    A nice office, seemed like it was staffed appropriately but had a line literally out the door! With an digital screen telling us 26 mind to be seen by a physician. I am no genius but from dealing with medical offices I have found that very little in this profession is done with urgency. Not a crack at medical professionals at all, but rather the administration of this facility. They did not ask me or anyone else why they were there, so no priority, just a first come first served
    1 person found this review helpful 👍

  • 2/5 Ken W. 2 years ago on Google
    I visited Southwest Medical Urgent Care on a Monday morning with a severe pain in my right knee severely affecting my ability to walk. I was seen by a physician assistant instead of a doctor. A medical technician attempted to draw a blood sample from the top of my right hand. She said she was sorry that she missed the vein. She then successfully drew the blood from a vein from the top of my left hand, telling me that if she missed the vein this time that she would get another technician to draw blood. As she was leaving the patient room, she told another technician that she was happy that she only "stuck him twice". I was taken in a wheel chair to the x-ray room and slowly transferred to the table. The x-ray technician was excellent slowly positioning my knee in severe pain, bent at different positions, to take 5 x-ray shots, confirming that there were no broken bones in the knee. The physician assistant diagnosed the problem as gout in my right knee where I had severe pain for 3 days over the weekend. He prescribed Prednisone for 5 days and in addition told me to take Advil every day for pain. The technician, who transported me in a wheel chair to my truck, was very friendly and courteous. She waited until I stepped up onto the running board and into the driver's seat of my Honda Ridgeline. Great job for her. I immediately called my son-in-law, who has been a doctor/podiatrist for more than 40 years, and told him about the gout diagnosis. He said that he has been successfully treating gout for his entire career. He also lives and has practiced in Las Vegas since 2003. He is currently and has been on the Nevada State Podiatry Board for several years. He told me not to take the Prednisone and said he would immediately come to my house and give me a cortisone shot in my right knee to cure the gout. I also took Advil the first evening immediately after the shot. My pain was immediately relieved and was totally gone the next morning allowing me to freely bend my knee without pain. I have not had any pain in that knee since receiving the shot after the first two hours thanks to my son-in-law. I am surprised that the physician assistant at Urgent Care did not immediately give me a cortisone shot to cure this problem. I have previously used Urgent Care and was treated by doctors at this location with good results. Adjacent to the Urgent Care location on Grand Montecito, I have had a family doctor at Southwest Medical at this location since 2012 and have always been satisfied with the service provided. This visit to Urgent Care appears to be the exception in comparison to the previous service that they have provided to me. Ken
    3 people found this review helpful 👍

  • 5/5 Jessica P. 3 years ago on Google • 46 reviews
    Jill Rathie was phenomenal! I have been having some stomach issues the past couple months and saw my PCP for treatment but never heard back from them. I went into the urgent care facility due to the severe pain associated with the issue; she was quick to look at my medical records, give me the results from the previous appointment, and sent a referral to Radiology for further testing. She also provided me with some pain medication until I am able to get this resolved. She had the best bedside manner and was easy to talk to. I never want to go back to urgent care, but if I have to, I truly hope she is the one treating me; I trust her. The rest of the staff was amazing as well; comforting and accommodating! Check in process was quick. The receptionist and the nurse taking my vitals were very kind.
    1 person found this review helpful 👍

  • 1/5 Wren S. 1 year ago on Google • 15 reviews
    My husband took my son here who had obvious symptoms of strep. They barely looked at him and sent him home saying he just has a cold. I took him to another place and the first thing they did was a strep test and it was positive. This is the SECOND time this has happened to us with a SW urgent care. Strep left untreated is very dangerous! It's just a quick throat swab... why wouldn't they check just to be sure? It's just so irresponsible and a waste of time. Stop rushing through patients. I get it's busy but if you aren't even doing your job correctly then what's the point?
    1 person found this review helpful 👍

  • 1/5 Madison C. 2 years ago on Google • 8 reviews
    Get your doctor else where. The providers I have had have been great but the overall customer service is trash. This was my OBGYN while I was pregnant. I loved my doctor but there is no direct line to the office. So if something happens and you need to contact your doctor you have to call their appt line, you will then be told there is no appts for any doctor for 2-3 months so they will leave the office a message on your behalf. The office then has 3 business days to call you back. You will rarely get that call within 3 days, if you do get it then it will be weeks later. I am now in my postpartum period & having pains plus an infection in my breast from breastfeeding. I have been trying to get a hold of a doctor, any doctor for over a week. Not to mention their hold times are almost always over an hour. Don't waste your time, get a doctor's office that cares about their patients in a timely manner. This place will leave you hanging until you eventually just go to urgent care or the ER.
    1 person found this review helpful 👍

  • 5/5 R S. 7 months ago on Google • 5 reviews
    I went here today and met with Gary at the front desk. He’s always happy and gives such a positive vibes in my not-so-positive health condition. He makes such a great impression when you walked in. Daniel who took my vitals sign is very thorough. Rechecked my BP twice because it was high. He made sure my pharmacy and medication list was correct on my chart. Very personable! Dr Marcovitch is my provider and I always like the warm welcome, he sits down on the chair and I knew right there and then he would take the time to listen to what I came in for. The plan of care we shared is very individualized and felt like now I know I will get better with these medications. The staff here are amazing and I recommend this place to my family and friends. Please extend my highest appreciation! Thank you again.
    1 person found this review helpful 👍

  • 5/5 Andrea A. 2 years ago on Google
    They are amazing people who are willing to go above and beyond to help their patients. I went to this location, thinking my appointment was with them. I was told that my appointment was at a different location, shortly after I checked in. Instead of turning me away, Catherine (in the front check in area) took the time to assist me by calling the other location to accomodate me (late). She went even further by asking the tech or doctor (Teresa) at this location could assist me instead. Thankful for your accomodation and understanding! Thanks for being amazing and professional during my time of need. :)
    1 person found this review helpful 👍

  • 1/5 Anna F. 8 months ago on Google • 8 reviews
    I was there on 7/1/23...I am not sure why they call it urgent care...it is never urgent or fast with urgent care I was the first in line and all the same the service i really slow...and yes they sent me to emergency and scared me to hell...however, Juanita from the reception is the reason for 1 star...she is 5 star in terms of service, she offers waemth and subshine tonthebpatients....other than that I will noy recommend this place. But if you are close to the area and you have minornissues...this place shoyld be okay.

  • 5/5 Armondo S. 2 years ago on Google • 3 reviews
    Southwest Medical Urgent Care specifically the Montecito location has become my favorite place to go for last minute medical care needs. Before writing this review I wanted to go there on different days and at different times to see if what I experienced the first time was a hoax. It wasn’t!! What I love most about them is how efficient they are in dealing with patients. I have never waited long for anything .I am usually taken to the back for vitals check rather quickly and given a room. Within minutes I am seen by a PA or a NP and evaluated for my medical needs. Although not official “MD’s” these people are more than capable and competent to deal with patients. The staff is very nice, the facilities are clean and there is always plenty of parking close to the entrance. Now I know what you might be thinking, this guy must be paid to write this review or he works there. I would think the same thing after reading what I wrote. Trust me I Am NOT!! This place is really that awesome.

  • 5/5 Holly J. 2 years ago on Google
    Had a pretty good experience, no one likes going in but it wasn't bad, my wait time wasn't too long and I had to bring my 1 year old with and everyone was very sweet to her. Got my lab results a day sooner than they said I would, I have no complaints.

  • 5/5 Chef Rafaela Arte En Gelatina “3D Gelatin A. 7 months ago on Google
    Every time that I came at this location Always I been able to see the a Dr. in timely manner very professional staff . Love this place

  • 1/5 Hannah K. 2 years ago on Google • 1 review
    The doctor here, Jeffrey Marcovitch, was so rude to my mother and I when we visited this medical center. At first this center refused to let my mother into the room with me, which I understand from covid protocol but after when my mother had some concerns about the doctors treatments he nearly refused to receive us. He talked down to us saying “I don’t like my many years of medical training being questioned.” When my mother started to ask questions he asked her many times why she did not come in the room with me and she pointed out that the staff said she was not allowed, that was not her choice. Also when I told him a nurse said we would possibly be back in two or three days if the medication did not work he started to get agitated and loudly demanded “What nurse? Who? Where?” I gave him an answer and he simply ignored what I had to say, then he walked away from us mid conversation. He is a pompous, narcissistic old man who clearly hates his job. I am sorry if you have to be in his care. The nurses were wonderful though, thank you for trying.
    4 people found this review helpful 👍

  • 4/5 Kassie B. 5 years ago on Google • 2 reviews
    I had to go in twice this past week for a badly pulled.... possibly torn.... muscle. The staff are all wonderful. Wait times weren't bad at all. I felt that I got good treatment except for one big thing.... they don't prescribe pain medication! I was told to take Aleve! My husband and I were shocked! So, it's been over a week and I continue to suffer while I await an MRI. This is so ridiculous!
    1 person found this review helpful 👍

  • 5/5 Connie B. 4 months ago on Google • 2 reviews
    I have a phobia of needles and must take anti anxiety drugs for the procedure. I was able to lie down and Daniel talked me through it and was done before I knew it. No pain or problems. He was patient and most excellent. A great asset to your team. God bless!!


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