Moją opinię wystawiam na podstawie sytuacji z 21.12. Zakupiliśmy kolczyki z gabloty stojącej na środku sklepu, po czym chcieliśmy dokonać wymiany na inne kolczyki, gdyż wiedzieliśmy, że jest taka możliwość w salonie W. Kruk. Pani poinformowała nas, że kolczyki, które przed chwilą zakupiliśmy, nie są marki W Kruk, w związku z czym nie podlegają wymianie. Nie zostaliśmy o tym poinformowani podczas zakupu, nie wiedzieliśmy o tym, że kupujemy produkt, który nie podlega regulaminowi sklepu. Poczuliśmy się oszukani. Nikomu nie polecam zakupów w tym salonie, aby uniknąć tej sytuacji.

I am satisfied with the purchase of the watch and the price because it was the best in comparison to competing stores selling the Tissot brand. The Kruk Wola Park staff was very helpful and also brought in a watch that was out of stock.

4 complaints about the same earrings. The staff at the salon in Wola Park is scatterbrained, each employee gives different, contradictory information. And you waste time to come to the salon again... failure

I advertised the ring over a month ago and so far nothing has happened, every time I call and ask for information they ignore me. Completely incompetent people work there, I hope I will get it by the end of the year. I don't recommend buying anything like this.

Tragedy!!!! I have an expensive engagement ring from which the diamond has fallen out twice. No one from the staff informed us about the lifetime warranty for diamonds and the possibility of free repairs after the husband presented proof of purchase, only charged twice for the repair with a small discount for repairs with the customer's card. My husband and I found out about the possibility of free repairs after receiving the receipt!!! In response to the complaint submitted the next day, we received a reply that the transaction had already been closed and the costs could not be refunded despite all the receipts, including the proof of purchase!!! They refund in every store, but not in W.Kruk because they have to settle accounts with the gentleman who performed the repair!!!!!! As if they couldn't take it into account after showing all the receipts!!!!! Deliberately not informing customers, because why remind them that they are entitled to a lifetime warranty on diamond setting!!!!!! Antediluvian service!!!

I recommend the W.KRUK salon in Wola Park. The ladies are very nice and polite, they are willing to help. Always smiling, it makes you want to come back there. I recommend it again.

I do not recommend, one service for the entire store! The waiting time was 30 minutes just to collect the bracelet from the complaint, which of course was not accepted…

(Translated by Google) Very nice staff (especially the lady with red hair and the gentleman) :) (Original) Bardzo miła obsługa (szczególnie Pani w rudych włosach oraz Pan) :)

(Translated by Google) The KRUK website informs on its website that it is possible to exchange jewelry. THIS IS NOT TRUE, moreover, the seller does not inform that the jewelry is not IN KRUK and cannot be exchanged !! It's a pity on the nerves, it's better to go to another jewelry store that has no such "pitfalls". (Original) W KRUK na swojej stronie internetowej informuje, że można dokonać wymiany biżuterii. JEST TO NIEPRAWDA, ponadto sprzedawczyni nie informuje, że biżuteria nie jest W KRUK i nie podlega wymianie!! Szkoda nerwów, lepiej pójść do innego sklepu jubilerskiego, który nie ma takich "pułapek".

Terrible service. Ladies in the salon are more busy talking to each other than to the customer. Failure. I prefer to shop online.

We bought wedding rings in this store on December 1 this year, literally after one night they were completely scratched, and the lady in the salon was arguing, not wanting to accept a complaint for an obviously defective product. How on earth can a wedding ring get so scratched after one night? I will not recommend this salon to anyone, the customer service is also at the lowest level, they didn't even want to accept complaints. I'm dissappointed.

(Translated by Google) The best jewelry store in Warsaw, reliable employees, full of professionalism and a smile on their face. They serve every customer who enters the store. Shopping in this store is always successful (Original) Najlepszy salon jubilerski w Warszawie, pracownice rzetelne, pełne profesjonalizmu i z uśmiechem na twarzy. Obsługują każdego klienta który, wejdzie do sklepu. Zakupy w tym sklepie są zawsze udane

(Translated by Google) Thank you for the very nice service! (Original) Dziękuję za bardzo miłą obsługę!

(Translated by Google) Fatal service, no interest in the customer. Failure (Original) Obsługa fatalna zero zainteresowania klientem. Porażka

Najlepszy salon w Warszawie, personel zawsze uśmiechnięty i pomocny, pozdrawiam Pana Marcina który doradzi, dobierze i znajdzie rozwiązanie w każdej sytuacji.

While shopping, I was served by two ladies. I informed her that the gift was for a birthday and was offered a greeting card, which I did not need. I thanked her and said that I had already bought mine. One of the ladies said that they were free and that she would join in the shopping. After returning home, it turned out that the card was paid and it was charged on the receipt and it was a baptism card. None of the ladies said anything about the price or showed a card. I warn buyers to check their receipts carefully because the staff are cheating!!!

Terrible service. The staff talked on the phone for a long time even though there were several customers in the salon. I was interested in purchasing it myself, but due to the lack of any initiative on the part of the service, I left after a long wait. A few stores away, I was professionally served from the very entrance.