Very good facilities, unfortunately we have also suffered from the lady at the reception, not very friendly and decisive and very little desire to help. I appeal to those responsible for La Salle who have previously responded to other messages, those who should also respond are those who do not give you a good evaluation. My intention is to provide constructive criticism so that you can make improvements. Thank you

The lady who works at the Physiotherapy counter to give appointments is the most unpleasant thing you can face, it seems like she is forced to work there or that she does it for free. Unfriendly and rude, she explains things to you as if you were an idiot (a reflection of herself, I suppose) and apparently she has a hard time scheduling an appointment and smiling at the same time. They should improve the treatment of the patient, of course it takes away the desire to go.

It's a disaster in terms of appointments... I've been wanting to go to the podiatrist for more than a month with my mother... but it's impossible for them to pick up your phone number and the only time they did, they gave me an appointment on Friday but when we went, I They said they would have given me the wrong thing because they don't have consultations on Fridays... it's a disaster. Then they don't stop advertising on social media for their specialties... and what they should do is put more customer service because I don't know what they sell if you can't make an appointment...

The rehabilitation doctor (Paloma) is the best. I wish there were more people like this in healthcare.

Llevo 10 sesiones de rehabilitación de un hombro y me quedan otras 10. La recuperación es muy buena. Son gente joven que además enseñan a otros, muy serios y profesionales a pesar de su juventud. A mi me lleva una fisio (Laura) que está haciendo un trabajo magnifico con mi hombro, es muy cuidadosa en el trato y no hace daño. Al principio pensaba que era un poco ligt, pero viendo los resultados era lo que había que hacer. Gracias Laura por tu trabajo. Centro recomendable 100%, sin dudarlo

I have had to undergo shoulder rehabilitation and I have received very good treatment on a professional and personal level. Chema has helped me in every step of the rehabilitation and Marta has provided the framework of a good environment throughout it. Thank you so much !!!!!

This review is for optometrist Mamen de la Cruz. I strongly recommend parents whose children are experiencing difficulties in literacy integration to consider consulting, first of all, an ophthalmologist, and also, indispensable, an optometrist like Mamen. There is a general lack of knowledge about this discipline; I myself was not aware of its importance until, thanks to a friend's recommendation, I met Mamen. It turned out that although my daughter had a clinically healthy eye, she had functional problems with her vision that were interfering with her learning and academic performance. These types of problems - and many others related to vision - can only be detected and treated by optometrists, not to mention preventing future problems and promoting visual health. I have learned that, just as we take our children for pediatric, ophthalmological, hearing or dental check-ups, we should also take them for check-ups with a good optometrist. Mamen is exceptional both professionally and in his human quality. Thanks to her therapies and the care with which she does them, my daughter will soon overcome her functional vision problems and it is already noticeable in her school results. Thanks, Mamen! How lucky to have found you!

(Translated by Google) Excellent treatment by all the members of the team, from reception to consultation, so it's nice even if it's to go to the dentist, Dr. Beatriz is a very good professional, there is nothing negative, everything is perfect, she works with impeccable security, what a pity not having known before IRF La Salle, I recommend it 100% (Original) Excelente trato por parte de todos los componentes del equipo,desde recepción hasta la consulta,asi da gusto aunque sea ir al dentista,la Doctora Beatriz muy buena profesional,no hay nada negativo todo perfecto,trabaja con una seguridad impecable,que pena no haber conocido antes IRF La Salle,lo recomiendo 100%

I've been waiting for weeks for them to send me a medical report. They don't pick up the phone or answer emails. Incredible...

100% recommended I requested a session in podiatry and I can only say that the 5 stars fall short. A student, María, assisted me and her work was exceptional. The attention and treatment received was wonderful. And the facilities are also very good. The only but is the long wait at the administration.

(Translated by Google) Manuel and Carlos (physiotherapists) are lovely, and it's a pity that what they do well has been done on the ground when I have to stand in line for up to 20 minutes every day just to pick up the card because the receptionist, according to herself, refers , does not give life to pass the cards. You have to put more administrative staff (and kinder if possible, because Paloma is rude and unpleasant) because a good service is useless if I finish rehabilitation at 4:00 p.m. but I leave every day at 4:30 p.m. just for the card. (Original) Manuel y Carlos (fisioterapeutas) son encantadores, y es una lástima que lo bien que lo hacen se hecho por tierra cuando tengo que estar hasta 20 minutos todos los días en la cola solo para recoger la tarjeta porque a la recepcionista, según ella misma refiere, no le da la vida para pasar las tarjetas. Tenéis que poner más personal administrativo (y más amable a poder ser, porque Paloma es maleducada y desagradable) porque de nada sirve un buen servicio si termino la rehabilitación a las 16:00 pero me voy todos los días a las 16:30 solo por la tarjeta.

(Translated by Google) I would like to thank the IRF center for helping me regain mobility in my hand. I spent almost a year and a half in rehabilitation for a cut tendon and successive Sudeck syndrome. It was a slow recovery. I would like to thank all the physiotherapists at the center and in particular Tomás and Chema. Also many thanks to Rosa and the whole team. The best rehabilitation center in Madrid!! (Original) Querría agradecer el centro IRF por haberme ayudado en recuperar la mobilidad de mi mano. Estuve casi 1 año y medio en rehabilitación por un corte de un tendón y sucesivo sindrome de Sudeck. Fue una recuperación lenta. Querría agradecer a todos los fisioterapeutas del centro y en particular a Tomás y Chema. También muchas gracias a Rosa y a todo el equipo. El mejor centro de rehabilitación de Madrid!!

It is impossible for them to pick up your phone. They give me an appointment for two-three weeks and I have been waiting for two months for them to call me. We are at a point where even private healthcare in Spain is sad.

I write this as my strongest complaint and claim against their terrible or rather non-existent service. In April 2023, from the Traumatology service of the Vithas hospital, I was prescribed 50 back rehabilitation sessions. Until 05/30/23 at 4:45 p.m., no rehabilitation doctor treated me. On that date, they opened a file for me and agreed to contact me for the start of the sessions. More than 120 days have passed, no one has contacted me, and I am currently in the pain unit of the Quiron hospital in Pozuelo.

(Translated by Google) I want to change an appointment time and I have made 5 calls in two days. They tell me that they will contact me to make the change and still nothing. Disastrous organization in this sense. These details speak volumes about customer service, which in this sense is very, very improvable. Ñ (Original) Quiero cambiar una cita de hora y llevo hechas en dos días 5 llamadas. Me dicen que se pondrán en contacto conmigo para hacer el cambio y todavía nada. Desastrosa organización en este sentido. Estos detalles hablan mucho del servicio al cliente que en este sentido es muy muy mejorable. Ñ

(Translated by Google) Good facilities, physios and friendly students, although the sessions are very short and very simple, they can be done at home. What is disastrous is the organization and the receptionist, unpleasant and lying. According to other comments, you spend more time in queues than in rehab. And the last thing is that at the third session if positive in the antigen test and I was notifying every day until if negative, when I arrived they did not allow me to continue with the rehabilitation, I had lost my shift, I had to wait again more than 15 days. I have done several rehabilitations in that center and it is clearly getting worse each time, I will not return, apart from the treatment received at reception. There is also no way to make a complaint on the website, only through an email to reception (Original) Buenas instalaciones, fisios y alumnos amables, aunque las sesiones son muy cortas y muy simples, se pueden hacer en casa. Lo que es nefasto es la organización y la empleada de recepción, desagradable y mentirosa. De acuerdo con otros comentarios, estás más tiempo en colas que en rehabilitación. Y lo último es que a la tercera sesión si positivo en el test de antígenos y estuve avisando todos los días hasta que si negativo, cuando llegué no me permitieron seguir con la rehabilitación, hacia perdido el turno, tenía que esperar otra vez más de 15 días. He hecho varias rehabilitaciones en ese centro y claramente va peor cada vez, no volveré, aparte del trato recibido en recepción. Tampoco hay forma de poner una queja en la página web, solo a través de un correo a recepción

Since December we have been waiting for a report from the psychiatrist who works at the center, according to the receptionist she only works on Mondays and of course after calls that are not answered and emails that are not answered I only had to show up at the reception, result null. It's like if you talk to a wall it doesn't work with them. Totally inadvisable, of course I will file a complaint with my insurance company

(Translated by Google) Just now a year ago, my right hand was totally atrophied and dissociated due to malpractice after a break. Not only have I recovered my hand, I have gone back to doing everything I did before and most importantly, WITHOUT PAIN and in a good mood. THANK YOU THANK YOU AND THANK YOU to my two angels, two great professionals, Andrea Cano and Paloma Gracia. (Original) Justo ahora hace un año, tenía la mano derecha totalmente atrofiada y disociada debido a una mala praxis después de una rotura. No solo he recuperado la mano, he vuelto a hacer todo lo que hacía antes y lo más importante, SIN DOLOR y con buen humor. GRACIAS GRACIAS Y GRACIAS a mis dos ángeles, dos pedazo profesionales , Andrea Cano y Paloma Gracia.

(Translated by Google) I visited IRF La Salle for the first time on 02/02/22, recommended by a Physiotherapist in my neighborhood and after having exhausted all conservative treatment in Social Security, with different diagnoses and more than two years of suffering from pain in the area lumbar and cervical, where I hardly had any improvement, I went with few expectations, using a crutch, chronic pain and significant limitations that prevented me from carrying out work activity. I only thought of doing the gait test in Podiatry and nothing else, but the Podiatrist Jorge Gómez and his team of students attended me, they gave me extraordinary attention, Jorge referred me to Physiotherapy where Alberto García attended me, a great professional who from the first cita gave me personalized attention, education for pain and knew how to apply the appropriate treatment, which to this day I am grateful for because it has allowed me to leave the crutch behind, return to my work activity and face chronic pain in the best way. Thanks to Director Miguel, Paloma/Reception, Jorge Gómez and Alberto García. I am still in treatment but with a significant improvement in my quality of life. I recommend visiting the IRF La Salle. (Original) Visité el IRF La Salle por primera vez el 02/02/22, recomendada por un Fisioterapeuta de mi barrio y tras haber agotado todo el tratamiento conservador en la Seguridad social, con diferentes diagnósticos y más de dos años de sufrimiento por dolor en la zona lumbar y cervical, donde apenas tuve mejoría, fui con pocas expectativas, usando una muleta, dolor crónico y limitaciones importantes que me impedían realizar actividad laboral. Solo pensaba hacerme el test de la marcha en Podología y nada más, pero me atendió el Podólogo Jorge Gómez y su equipo de estudiantes, me dieron una atención extraordinaria, Jorge me derivó a Fisioterapia donde me atendió Alberto García, gran profesional que desde la primera cita me dio atención personalizada, educación para el dolor y supo aplicar el tratamiento adecuado, que a día de hoy agradezco porque me ha permitido dejar la muleta, volver a mi actividad laboral y a afrontar el dolor crónico de la mejor manera. Gracias al Director Miguel, a Paloma/Recepción, a Jorge Gómez y a Alberto García. Sigo en tratamiento pero con una importante mejoría en mi calidad de vida. Recomiendo visitar el IRF La Salle.

(Translated by Google) My experience in this clinic is very good. To comment on my specific case, a year ago I broke my wrist in several places (ulna and radius) and after surgery I had a quite complex rehabilitation phase, in which it was very difficult for me to improve and I suffered a lot of pain. Due to this, my traumatologist advised me to do occupational therapy in this clinic with Elena Gómez and the truth is that the experience has been tremendously positive. I have made great progress with hardly any pain and I am practically 100% recovered, something that was unthinkable until a few months ago. Elena is a very professional person, with great knowledge, who empathizes very well, listens a lot to the patient to understand their difficulties and accompanies them throughout the recovery process with continuous explanations. If you have any problem with your hands, do not hesitate to wear it because it is really worth it. It is very difficult to find a person so prepared in this matter and who is so involved with his patients. I recommend it 100% (Original) Mi experiencia en esta clínica es muy buena. Por comentar mi caso específico, hace un año me rompí la muñeca por varios sitios (cúbito y radio) y después de operarme tuve una fase de rehabilitación bastante compleja, en la que me costaba mucho mejorar y sufría muchos dolores. Debido a esto, mi traumatólogo me aconsejó hacer terapia ocupacional en esta clínica con Elena Gómez y la verdad es que la experiencia ha sido tremendamente positiva. He conseguido grandísimos avances sin apenas notar dolor y estoy recuperado practicamente al 100%, algo que era impensable hasta hace pocos meses. Elena es una persona muy profesional, con un gran conocimiento, que empatiza muy bien, escucha mucho al paciente para entender sus dificultades y lo acompaña durante todo el proceso de recuperación con continuas explicaciones. Si tenéis cualquier problema con las manos no dudéis en vistarla porque realmente vale la pena. Es muy difícil encontrar a una persona tan preparada en esta materia y que se implique tanto con sus pacientes. Lo recomiendo al 100%

(Translated by Google) As I have not yet started the rehabilitation, I will only comment on the treatment received at the reception and the difficulties in finding a free parking near the center. Regarding the former, it is no wonder that we are treated badly even before consulting and we are answered as if we were small children who need to be reprimanded and educated. Regarding the latter, although of course there is a paid parking lot nearby, at peak times I have had to park more than 300 m from the rehabilitation center... I have no choice but to keep coming because the insurance pays for it, which if I chose, another rooster would crow... (Original) Como aún no he comenzado la rehabilitación, solo comentaré el trato recibido en la recepción y las dificultades para encontrar un aparcamiento gratuito cercano al centro. Respecto a lo primero, ya no es de extrañar que se nos trate mal antes incluso de pasar consulta y se nos responda como si fuéramos niños pequeños a los que hay que reprender y educar. Respecto a lo segundo, aunque por supuesto hay un parking de pago aledaño, a las horas punta he tenido que aparcar a más de 300 m del centro de rehabilitación… No me queda otra que seguir viniendo porque me lo paga el seguro, que si lo eligiera yo, otro gallo cantaría…

I have been visiting Mamen with my daughter for her Optometrist service for a year now. My daughter's progress has been spectacular. To date we have met all our objectives and my daughter has the love and affection of a great professional.

I wanted to highlight the professionalism of Laura Barba, I have been undergoing voice rehabilitation treatment with her for 3 months and I am much better, her enthusiasm and dedication are helping me a lot. Thanks, Laura.

(Translated by Google) I have carried out a rehabilitation after a wrist ligamentoplasty with Elena Gómez at the Institute. The facilities, center resources, phenomenal waiting times. The methodology applied by Elena, her knowledge and advice have helped me a lot in this process and have made it much more bearable. (Original) He realizado una rehabilitación después de una ligamentoplastia en la muñeca con Elena Gómez en el Instituto. Las instalaciones, recursos del centro, tiempos de espera fenomenal. La metodología aplicada por Elena, su conocimiento y consejos me han ayudado mucho en este proceso y lo han hecho mucho más llevadero.

(Translated by Google) Excellent treatment of students in podiatry, totally recommended and I encourage anyone to attend these 2 free podiatry sessions and in the process we help students to practice. The appointment system is not instantaneous and you have to wait for your call to be returned, definitely improvable but they call you within 24 hours. (Original) Excelente trato de los estudiantes en podologia, totalmente recomendable y animo a cualquier persona a acudir a estas 2 sesiones gratuitas de podologia y de paso ayudamos a los estudiantes a practicar. El sistema de pedir cita no es instantaneo y hay que esperar a que te devuelvan tu llamada, mejorable definitivamente pero te llaman en las 24h.

Tengo una parálisis en un ojo y después de consultar a muchas clínicas únicamente en IRF La Salle dijeron que podían ayudarme, Mamen, que es la optometrista que se ha hecho cargo de mi caso, es una excelente profesional, las sesiones son efectivas y amenas, te explica todo perfectamente y los resultados se notan. No puedo estar más agradecida.

Mi experiencia en IRF La Salle ha sido excelente, el servicio de optometría es extraordinario. He tenido oportunidad de conocer a la Dra. Carmen de la Cruz Rodríguez y estoy muy complacida con el tratamiento que ella ha sugerido; es una gran profesional, una persona sumamente preparada, conocedora de su área y a la vez muy cariñosa y cercana, los resultados que he visto de su trabajo son los que esperaba y son muestra del esfuerzo y la dedicación que pone siempre a su trabajo.

Nuestra experiencia con Gloria Flores la fisioterapeuta infantil ha sido impecable. Gracias a su trabajo nuestro hijo camina, corre y hace vida funcionalmente normal; y gracias a sus consejos, recomendaciones y enfoque global del proceso nosotros como padres hemos vivido la situación de una forma mucho más llevadera. Profesionales así son muy necesarios en momentos difíciles y de incertidumbre, más aún cuando el paciente es pediátrico y requiere mayor especialización por ello. Muy agradecidos con ella, el niño la adora y eso también es muy importante en terapias largas.

(Translated by Google) I had an appointment today at 11:30 a.m. with the rehabilitation doctor and after waiting more than 40 minutes I had to leave. It was the first time I have been to this center. It's a shame these things happen. (Original) Tenia cita hoy a las 11:30H con el médico rehabilitador y después de esperar más de 40 minutos me he tenido que ir. Era la primera vez que he ido a este centro. Una pena que ocurran estas cosas.

(Translated by Google) The administrative service leaves a lot to be desired. It is impossible to make an appointment for rehab. They fix everything with a "we'll call you" I imagine that the problem is not only with the people who are at the reception, there is something in the process that does not work and that should be fixed from above. (Original) El servicio administrativo deja mucho que desear. Es imposible tener una cita para rehabilitación. Lo arreglan todo con un “ ya te llamaremos” Me imagino que el problema no es solo de las personas que están en recepción , hay algo en el proceso que no funciona y eso deberían arreglarlo desde arriba.

(Translated by Google) I am very upset by the lack of transparency in the waiting lists. I understand that there may be saturation and we have to wait, but the lack of information causes uncertainty and deep dissatisfaction for patients, who, like me, need rehabilitation to be able to recover a normal life. As a user I feel ignored, I don't trust customer service, I change my availability to adapt to any time slot and they take note of me on a post it with the typical: we'll call you. Telephone service is directly wasting time. More than a month waiting to start my recovery, but there is no information, the only alternative is to wait indefinitely or find another center. It is a pity that such good medical professionals are marred by a poor service that could be improved simply by increasing transparency, giving the user information to decide. (Original) Siento un gran malestar por la falta de transparencia en las listas de espera. Entiendo que pueda haber saturación y haya que esperar, pero la falta de información provoca incertidumbre y una profunda insatisfacción a los pacientes, que como yo, necesitan rehabilitación para poder recuperar una vida normal. Como usuario me siento ignorado, no confío en la atención al cliente, cambio mi disponibilidad para adaptarme a cualquier franja horaria y me toman nota en un post it con el típico: ya le llamaremos. El servicio telefónico es directamente perder el tiempo. Más de un mes esperando poder empezar mi recuperación, pero no hay ninguna información, la única alternativa es esperar indefinidamente o buscar otro centro. Una pena que unos profesionales médicos tan buenos se vean empañados por un servicio deficiente que podría mejorar simplemente con aumentar la transparencia, dándole al usuario información para decidir.

Great professionalism of the Psychology service, with objective results from the beginning

I have had some speech therapy sessions with Laura Barba and I couldn't be happier. She is charming and very good professional. We have achieved the objective in a very short term.

I was in the speech therapy department with Laura Barba, an excellent professional and very pleasant. I went for a problem with my vocal cords and I immediately noticed the improvement😁