I want to share my experience because I have searched for a center for my father's treatment for two months, visiting many hospitals, we decided on this one because of the oncologist. The hospital staff is treated inhumanely, you face very long waits, poor attention from the nurses who are overwhelmed, they exploit the internship students to fill gaps and in addition they have a tremendous lack of control among their internal organization to see patients. I do not recommend dealing with anything important in this hospital because it is a beach bar, some examples of chaos: We have witnessed how the nurses argued over their vacation days while many patients waited to undergo their tests. Before surgery, they put the patients in one of these boxes that you see in the photo (a space between curtains in the middle of a hallway) and they keep them there alone without family or staff for hours, in my father's case 4 hours of wait. During the intervention to place the valve through which the chemo is introduced (portacath) on my father, we arrived for the surgery and they did not know in which area to put it because they had not read the pertinent report that indicates that my father is irradiated. We spent 5 hours in the hospital with no news, my father in the box in his nightgown with a single blanket. They tell us that they are transferring other patients to operate and that we should wait. Finally the surgeon comes to the box, reads the case (I understand for the first time) and tells us minutes before the operation what he is going to do. Absolute lack of seriousness that a cancer patient (hard enough) is subjected to this anxiety prior to surgery and is operated on with total misinformation. Added, it turns out that a coagulation test was needed that had not been previously requested. We have gone to a private center thinking that it will be better than Social Security in the treatment and resources of time and money dedicated to a patient and we have been greatly mistaken. This center is a money-making business that should be closed for malpractice. It's a shame because the oncologist is competent and humane, but in cancer treatment there are more tests and visits at the center than appointments with the oncologist, so the hospital you choose is extremely important. Keep this in mind because it is something that I did not previously evaluate despite the dedication in the investigation. To the center: I would not want any daughter to have to experience this with her father again, I ask you to treat patients as people and as clients and not as pipes. I want you to hire enough staff so that all staff are coordinated and patients are cared for. I want no one to have to suffer a whole day in a freezing hospital for any type of test. And what I sincerely hope is that all the effort you dedicate in the press and digital media corresponds to reality, currently what you say is quite far from what you do. Not only does it lack seriousness on the part of a medical center, but it borders on malpractice.

Terrible attention and bad manners from the two oncology consultation receptionists; They don't do their job well and on top of that they are poorly educated, rude, lying and arrogant. Lack of tact to work in oncology. They wouldn't let us in for a consultation because they said that the two previous appointments that we had attended 2 months before were not authorized, they never told us that they had to be authorized. They can't do that the day you go to the appointment. If its management is bad, we patients do not have to pay the consequences.

The treatment from Dr. Pérez Oteyza was very good and the organization of the center was terrible. Cancer patient and still waiting for the covid vaccine, you call and they send you to call one phone number then another and then another... without a solution and the only thing you tell yourself is to be patient. When people of the same age range without pathologies have already been vaccinated, HM cancer patients continue waiting

(Translated by Google) In the CIOCC good professionals both professionally and personally, what is to be appreciated when you have a disease such as cancer. Fatal parking in the surroundings, and if there is parking, but even the disabled parking is in the private parking lot with which if you have treatment you get € 15-20. And if you do not take an appointment in the center itself, it can be a real challenge to get an appointment and with 902 telephones ...... (Waiting 9 ", 12", other15 ", 8", 7 "and ends communicating or hanging ) Today I had to change the consultation date and it took me 3 hours to get it, I have called 5 different numbers that have been given to me, neither the number that appears in the consultation citation, nor the one that appears in the CIOCC. At the end of the switchboard they have passed me, (which they do not usually do), another number that was not, but it has taken pity on me and changed my appointment After 3 hours .... CHALLENGE achieved. So before you leave do not forget to take your next appointment and check that it is the right one. (Original) En el CIOCC buenos profesionales tanto a nivel profesional como personal, qué es de agradecer cuando tienes una enfermedad como es el cáncer. Aparcamiento fatal en alrededores, y si hay parquin, pero hasta elel estacionamien de minusválidos es en el parquin privado con lo cual si tienes tratamiento se te pone en 15-20€. Y si no coges cita en el propio centro, puede ser un verdadero reto conseguir una cita y con teléfonos 902 ...... (En espera 9", 12", otros15", 8", 7" y termina comunicando o colgado) Hoy tenía que cambiar la fecha de consulta y he tardado 3 h en conseguirlo. He llamado a 5 números diferentes que me han ido dando. Ni el número que aparece en la citación de consulta, ni el que aparece en el CIOCC. Ni el de internet. Al final de centralita me han pasado, (que no lo suelen hacer), otro numero que ese no era. Pero se ha apiadado de mi y me ha cambiado la cita. Después de 3 horas .... RETO conseguido. Así que antes de irte no olvides coger tu próxima cita y comprobar que es la correcta. Es extresante.

Excellent! The doctors, all the staff.

As an oncologist who has practiced for 3 years in this center, I can speak very highly of its professionals and nursing. But... the problem is in the direction of the center. One of the most deficient and lack of humanity I have ever known in my life. They need a change

The best cancer center in Madrid. From the ladies at the reception who always try to help you. Eva oncocare makes everything easier for you and helps your family members. My mother has been treated by Dr Garcia Ledo and the treatment has been 10, long waits but you understand that each patient needs their time. The day hospital works perfectly and Chelo, the nurse, took great care of my mother during the chemo. Very grateful for the humane treatment. I recommend it to everyone because you feel protected in the difficult moments of life.

A reference. Many thanks for your work. All the people who have treated me have been very humane to me, starting with Doctor Ugidos, the rehearsal girls, Patricia, Elena, Marta, the rehearsal nurses, Miriam, Laura, Carmen, Isabel, the Radio girls, Cristina, etc, I'm sure I'm forgetting someone... THANK YOU

Magnificent treatment of the health, administrative and facility staff. You can not ask for more Very bad, very bad, pharmacy management. A lot of waiting and delays practically every day. I have waited 2 hours for my treatment to arrive. The normal average is an hour and an hour and a half. It seems excessive to me. They should review the pharmacy service and its supply protocols to patients.

(Translated by Google) Good experience with Dr. Bratos and clinical trials staff like Miriam who solves any problem for me or Dr. Boni who always gives you hope with any trial. In analysis, the nurse Carmen Fuente who draws blood almost without realizing it, a phenomenon Parking expensive, make a horrible appointment in addition to expensive because it is a 902 (Original) Buena experiencia con la Dr. Bratos y con el personal de ensayos clinicos como Miriam que me resuelve cualquier problema o la dr Boni que te da siempre esperanza con algun ensayo. En análisis la enfermera Carmen Fuente que saca sangre casi sin que te des cuenta, una fenómeno Aparcamiento caro, pedir cita horroroso ademas de caro porque es un 902

A shame More than 2 hours of waiting for less than 5 minutes at the 1st appointment with Dr. Bensssi and when you pass they rush you to see you. And if you add more than 2 hours of waiting to collect radiology results and spend 3 minutes with the doctor...

The medical treatment is exceptional but the telephone attention in radiotherapy to request an appointment for check-ups that are requested by the doctor is regrettable. You can be calling days at any time when they don't answer the phone. - Thanks to the normal appointment service and to Miss Beatriz Hernández for taking note of my case and passing along a note. I hope they call me now to give me a space.

(Translated by Google) On the website they offer a service for the early prevention of cancer or family cancer and when making an appointment with it. The operator has denied that they had that service or anything similar. On the website everything is fine but it is wrong to offer what can not be given. (Original) En la pagina web ofrecen un servicio de prevención precoz del cancer o cancer familiar y al ir a concertar cita con el mismo. La operadora ha negado que tuviesen ese servicio ni nada parecido. En la pagina web queda todo muy bien pero esta mal el ofrecer lo que no se puede dar.

(Translated by Google) I have been going to the cancer center for two months and from the first moment they have been great, all professional, affectionate, attentive ... No complaints. (Original) Llevo dos meses yendo al centro oncológico y desde el primer momento se han portado estupendamente, todos profesionales, cariñosos, atentos...Ninguna queja.

(Translated by Google) My hematologist Dr. Pérez de Oteiza is a great professional and person for me. It has saved my life, it has given me a second chance to live and I have no words to thank. The only bad thing I see in the ciocc is that the staff that takes the cards below is quite unfriendly and with not very good manners (Original) Mi hematólogo Dr.Perez de Oteiza es para mi un gran profesional y persona. A mi me ha salvado la vida, me ha dado una segunda oportunidad de vivir y no tengo palabras para agradecer. Lo único malo que veo en el ciocc es que el personal que coge las tarjetas abajo es bastante antipático y con no muy buenos modales

(Translated by Google) I've been trying to get an appointment for two days and there's no way. For those of us from outside Madrid it is a real problem (Original) Llevo dos días intentando conseguir una cita y no hay manera. Para los que somos de fuera de Madrid es un auténtico problema

It is very difficult, if not impossible, to contact oncology to resolve doubts or problematic situations that may arise during oncological treatment. The Jiménez Diaz Foundation has implemented a CHATBOT for use by its oncology patients. Since its launch at the beginning of July, the virtual assistant has recorded nearly 5,100 chats, generating automatic recommendations in 39 percent of them, and sending nursing advice to another 23 percent of consultations. The remaining 38 percent required urgent care, either through in-person assistance in the emergency room or by telephone with the medical professional. I think it is a very practical idea and one that the CIOCC patients would like to have.

It is impossible to contact anyone from the hospital on any of the published telephone numbers.

Thank you thank you for sharing the scare of my life with me and giving me strength and hope for all your effort and professionalism x fighting cancer and searching for x ski there is something more and giving me everything that is in your hands, what now that I am going through a great team and. And just thank you for realizing that behind cancer there is a human being Scared, thank you

Very bad telephone and mail service.

You call the number that appears and they give you a summons from HM hospitals that do not manage it and they tell you to call the same number, it is impossible to make an appointment.