If you need precise and timely information you can easily contact Yoel and Laura, two guys who helped us solve quite a few problems (also speaking Italian well). We thank them for their availability, professionalism and friendliness. Rino

Lucas has been extremely kind and helpful. He gave us all the information we would need to have adapted to our age, interests, and the length of our stay. Even told us about the concerts and events that were only happening in the days we were there and that we shouldn’t miss. We were very pleasantly surprised by the quality of the service and the human qualities of the staff. Thank you for everything!

Rosa carrascal is the best!! She literally saved my day helped us with tickets that cost us 800 euros she is just my queen

It is open all year round from 9:30 a.m. to 8:30 p.m. It is accessible, has a counter and magnetic loops, a braille map and a QR code to download. It also has free Wi-Fi connection. The attention from the staff is exquisite, they explain everything perfectly.

On the occasion of the exhibition of the Neapolitan Nativity Scene, the queues were enormous and the time that you should wait to enter was not well marked, nor were we informed that only 40 people entered every 20 minutes. We left without seeing the Bethlehem

Very useful....

Here you can buy the Madrid City Card. You have included transport to the airport and discounts at certain attractions

We asked about the solemn changing of the guard at the royal palace, which takes place one Wednesday a month, in this case on December 6. We wanted to know exactly the schedule because it varies depending on where you read it, well the girl in question did not know how to tell us much or where to enter, what time it is advisable to be there, she referred us to ask the staff in the palace. So you ask for information about something that takes place in the royal palace in the office in front of it and they don't know how to answer.

Great team and very nice people who work here.

I found the staff very helpful and kind. I advise. Easy to reach. Thanks to Laura and Yoel you gave us very useful information for our beautiful Madrid holiday

The man at the counter was completely unfriendly

(Translated by Google) Excellent service, Paloma is great in reporting exactly everything we can do to get to the sites and get to know Madrid perfectly. I recommend going here (Original) Excelente servicio, Paloma es genial informando exactamente todo lo que podemos hacer para llegar a los sitios y conocer Madrid perfectamente. Recomiendo pasarse por aquí

(Translated by Google) The attention has been very good and pleasant, everything has been very well explained and of course they have also provided us with a map, a tourist guide and an agenda of exhibitions (Original) La atención ha sido muy buena y agradable, todo ha quedado muy bien explicado y claro ademas nos han proporcionado un mapa, una guía turística y una agenda de exposiciones

(Translated by Google) The very kind girl, her name is Cristina. He explains everything very well and completely helps you to get to know Madrid based on a map. Excellent! (Original) La chica muy amable, se llama Cristina. Explica todo muy bien y te ayuda completamente a conocer Madrid basado en un mapa. Excelente!

(Translated by Google) A very small point for tourists that can only be reached from the outside. The staff did not speak French, surprising for a tourist office in a city such as Madrid. Completely automatic response to the review, whether it's one star or three. (Original) Un tout petit point pour les touristes qu'on atteint par l'extérieur uniquement. Le personnel ne parlait pas français, étonnant pour un office de tourisme dans une ville tel que Madrid. Réponse à l'avis complétement automatique, que ce soit une étoile ou trois.

Very helpful staff who explain everything in detail to tourists

Very helpful and friendly!

Mercedes was so helpful! I am new to Spain and Madrid. She took the time to show me all the places to go and the bus routes to get there. The locals can take advantage of the 001 bus that runs for free! I love Spain because of the people here!

Well well