1/5 Arturs V. 3 years ago on Google
(Translated
by
Google)
The
worst
reviews
regarding
the
quality
of
Lulu's
customer
service
and
the
level
of
competence
of
employees
and
management.
We
will
never
order
anything
from
this
office
again
and
if
you
care
about
your
nerves,
time
and
fuel,
I
recommend
doing
the
same.
Fortunately,
there
is
a
lot
of
competition
and
there
is
every
opportunity
to
choose
institutions
that
care
about
customers.
Unfortunately,
on
the
FB
page,
they
have
removed
the
opportunity
to
leave
feedback,
and
it
is
quite
clear
to
me
why
so
-
apparently
too
many
reviews
were
unlucky.
In
short
-
when
ordering
on
the
website,
I
entered
a
1
+
1
coupon
code,
I
paid,
my
wife
went
after
the
pizzas
at
the
specified
time
(delivery
is
not
available
for
this
campaign),
but
I
had
to
wait
20
minutes
on
the
spot
(promised
10)
and
only
after
that
20
minutes
coupon
(you
could
say
it
right
away).
There
was
no
coupon.
Then
I
was
asked
to
send
a
photo
of
the
coupon,
the
coupon
was
at
home
with
me,
I
sent
it,
but
it
wasn't
enough
anyway
(what's
the
point
of
asking
for
a
photo?).
I
had
to
drive
a
second
time.
Of
course,
there
is
no
information
on
the
coupon
or
on
the
Internet
that
the
coupon
must
be
presented
(moreover,
it
makes
sense
if
the
code
has
already
been
entered
and
the
order
has
been
paid),
which
I
also
said
and
"management"
acknowledged
the
error
and
justified
that
they
have
many
different
shares
and
some
shares
need
to
be
reported
but
this
was
not
required.
The
slow
execution
of
the
order
justified
that
a
lot
of
orders
(Why,
then,
the
system
allows
you
to
enter
the
time
of
receipt
so
soon?
Why
could
not
inform
about
the
delay
by
SMS,
given
that
they
diligently
send
SMS
when
creating
and
receiving
an
order?
Why
lie
that
10
minutes,
if
it's
actually
20
minutes
(they
just
started
cooking
it
when
you
picked
it
up)).
And
in
the
end,
the
customer
was
to
blame,
because
the
employee
said
that
the
pizza
could
be
taken,
but
the
coupon
could
be
brought
later,
but,
you
see,
the
customer
left
and
did
not
pick
up
the
pizza.
Yes
-
the
employee
repeated
for
5
minutes
that
she
needed
a
coupon,
and
at
the
end,
when
the
wife
had
already
left
and
was
at
the
exit,
the
employee
said
something
in
a
quiet
voice
from
a
long
distance,
which
she
unfortunately
did
not
hear.
It
is
a
pity
that
she
could
not
say
it
in
5
minutes,
when
the
edge
around
the
ring,
that
it
is
necessary
to
present
a
coupon.
Brief
summary:
neither
the
"management"
nor
the
employee
apologized
at
any
point,
zero
regrets,
the
"management"
justified
several
times,
although
he
acknowledged
the
mistake,
did
not
offer
any
compensation
(stressed
time
and
fuel)
and
when
I
said
not
to
ask
for
further
customers
did
not
react
to
these
coupons
either.
Although
I
actually
received
the
pizzas
almost
an
hour
later
than
the
marked
time,
I
was
guaranteed
that
the
pizzas
would
still
be
warm
(it
was
so-so).
Obviously,
it
would
not
have
been
necessary
to
drive
2
times
without
this
employee
error
about
the
need
for
a
coupon.
The
order
was
placed
on
12.01.2021
12:37,
receipt
time
13:15,
actually
the
pizzas
were
ready
around
13:35,
but
received
at
14:03.
(Original)
Vissliktākās
atsauksmes
attiecībā
uz
Lulu
klientu
apkalpošanas
kvalitāti
un
darbinieku
un
vadības
kompetences
līmeni.
Vairs
nekad
nepasūtīsim
neko
no
šī
kantora
un,
ja
Jums
rūp
savi
nervi,
laiks
un
degviela,
iesaku
darīt
to
pašu.
Par
laimi
konkurence
ir
liela
un
ir
visas
iespējas
izvēlēties
iestādes,
kurām
rūp
klienti.
Diemžēl
FB
lapā
viņi
ir
noņēmuši
iespēju
atstāt
atsauksmes
un
man
ir
pilnīgi
skaidrs,
kāpēc
tā
-
acīmredzot
pārāk
daudz
atsauksmju
bija
neglaimojošas.
Īsumā
-
pasūtot
mājas
lapā,
ievadīju
1+1
kupona
kodu,
apmaksāju,
picām
pakaļ
aizbrauca
sieva
norādītajā
laikā
(šai
akcijai
nedarbojas
piegāde),
bet
bija
jāgaida
20
minūtes
uz
vietas
(solīja
10)
un
tikai
pēc
šīm
20
minūtēm
paziņoja,
ka
nepieciešams
uzrādīt
kuponu
(varēja
taču
to
pateikt
uzreiz).
Kupona
līdzi
nebija.
Tad
palūdza
atsūtīt
kupona
fotogrāfiju,
kupons
atradās
mājās
pie
manis,
es
nosūtīju,
bet
tik
un
tā
ar
to
nepietika
(kāda
tad
jēga
bija
prasīt
atsūtīt
foto?).
Man
nācās
braukt
otro
reizi.
Protams,
ne
uz
kupona,
ne
internetā
nav
informācijas
par
to,
ka
kupons
jāuzrāda
(turklāt
kāda
jēga,
ja
kods
jau
ievadīts
un
pasūtījums
apmaksāts),
ko
arī
teicu
un
arī
"vadība"
atzina
kļūdu
un
taisnojās,
ka
viņiem
ir
daudz
dažādu
akciju
un
dažām
akcijām
vajag
uzrādīt,
bet
šai
nevajadzēja.
Par
lēno
pasūtījuma
izpildi
taisnojās,
ka
daudz
pasūtījumu
(Kāpēc
tad
vispār
sistēma
ļauj
ievadīt
tik
drīzu
saņemšanas
laiku?
Kāpēc
nevarēja
par
kavēšanos
informēt
ar
SMS,
ņemot
vērā,
ka
SMS
viņi
cītīgi
sūta,
veidojot
un
saņemot
pasūtījumu?
Kāpēc
jāmelo,
ka
10
minūtes,
ja
reāli
ir
20
minūtes
(viņi
tikai
sāka
gatavot
tai
brīdī,
kad
atnāci
pakaļ)).
Un
beigās
klients
bija
vainīgs,
jo
darbiniece
esot
teikusi,
ka
picas
var
ņemt,
bet
kuponu
var
atnest
vēlāk,
bet,
redz,
klients
aizgāja
prom
un
picas
nepaņēma.
Jā
-
darbiniece
5
minūtes
atkārtoja,
ka
vajag
kuponu,
un
beigās,
kad
sieva
jau
gāja
prom
un
atradās
pie
izejas,
darbiniece
no
liela
attāluma
klusā
balsī
kaut
ko
teica,
ko
viņa
diemžēl
nedzirdēja.
Žēl,
ka
to
viņa
nevarēja
pateikt
to
5
minūšu
laikā,
kad
mala
pa
riņķi,
ka
nepieciešams
uzrādīt
kuponu.
Īsais
rezumē:
ne
"vadība",
ne
darbiniece
nevienā
brīdī
neatvainojās,
nulle
nožēlas,
"vadība"
vairākas
reizes
taisnojās,
lai
gan
atzina
kļūdu,
nekādu
kompensāciju
nepiedāvāja
(uzsvēru
iztērēto
laiku
un
degvielu)
un,
kad
es
pateicu,
lai
vismaz
turpmāk
nepieprasa
no
klientiem
šos
kuponus,
arī
nekādi
nereaģēja.
Lai
gan
picas
reāli
saņēmu
gandrīz
stundu
vēlāk
nekā
atzīmētajā
laikā,
man
tika
galvots,
ka
picas
vēl
būs
siltas
(bija
so-so).
Skaidrs,
ka
nebūtu
bijis
2
reizes
jābrauc,
ja
nebūtu
šī
darbinieku
kļūda
par
kupona
nepieciešamību.
Pasūtījums
veikts
12.01.2021
12:37,
saņemšanas
laiks
13:15,
reāli
picas
bija
gatavas
ap
13:35,
bet
saņemtas
14:03.
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