1/5 Gundars K. 2 years ago on Google
Dear
all,
I
need
to
share
my
experience
when
I
visited
the
SPA
center
with
my
family
and
stayed
at
the
Baltic
Beach
Hotel
for
1
night
in
the
middle
of
November,
2021.
I
experienced
an
unacceptably
unkind
attitude
from
the
service
staff
when
I
visited
the
swimming
pool
with
my
3-year-old
child.
On
the
morning
of
arrival
I
called
the
Baltic
Beach
reception,
where
I
was
confirmed
that
I
could
arrive
at
the
hotel
around
13.30,
and
my
booked
Double
De
Luxe
would
be
available.
Arriving
at
the
hotel
at
13:55,
the
receptionist
(I
don't
remember
the
name)
told
me
in
a
rather
unpleasant
way
that
the
room
would
be
ready
in
40
minutes.
That
is,
without
showing
any
empathy
for
a
client
with
a
young
child.
Only
when
I
told
her
that
I
had
called
in
the
morning
to
check
the
time
when
room
will
be
available
a
solution
was
found
and
we
met
the
room.
Prompt
action
and
we
met
for
a
service
for
which
I
am
grateful,
although
I
had
to
find
and
ask
for
a
solution
myself.
There
was
a
feeling
that
you
were
not
expected
and
you
definitely
have
to
argue
with
someone
(as
usual
in
the
service
sector
in
Latvia)
in
order
to
receive
the
expected
service.
This
would
be
a
trifle,
although
worth
mentioning.
In
the
evening
me,
my
wife
and
our
child
went
to
the
pool.
At
the
booked
time,
and
a
doctor's
appointment
to
visit
the
pool
we
had
with
everyone.
After
receiving
the
towels
we
were
sent
to
the
"doctor's"
office.
Nurse
Liene
Ručevska
stated
that
my
family
doctor's
appointment
was
not
valid
and
we
could
not
go
to
the
pool
because
we
did
not
have
the
necessary
diagnosis
of
the
disease!!!
These
were
exactly
the
same
doctor's
shipments
for
treatment
in
the
pool
that
we
have
used
in
this
SPA
center
before.
And
I
also
spoke
to
the
Baltic
beach
reservation
department
last
week,
where
it
was
confirmed
that
such
doctor's
notes
will
work.
When
I
asked
what
the
solution
was,
I
was
asked
to
talk
to
the
girls
in
the
SPA
administration.
And
here
I
meet
a
girl
who,
with
poisonous
pleasure,
told
me,
"You
don't
deserve
anything,
these
submissions
are
useless
and
you
can
not
visit
the
pool."
When
I
asked
what
the
employee's
name
was,
I
was
quoted
with
sarcastic
smile,
"we
don't
give
our
names
to
anyone,
call
me
Elizabeth,
if
you
wish."
Madness.
I
realized
that
I
was
talking
to
absolutely
amateurs
who
did
not
offer
any
solution.
Recurring
-
no
solution
for
customer
was
offered.
I
said
I
have
all
shipments
from
doctors
that
I
need,
picked
up
my
baby
and
went
to
the
pool.
We
were
followed
by
a
security
guard
called
by
the
staff,
who
told
me
to
go
away.
For
some
reason,
my
wife
and
child
was
able
to
stay,
even
though
they
had
exactly
the
same
referrals.
Treated
us
as
criminals.
It
was
only
after
my
persistent
clarification
at
the
hotel
reception
and
the
demand
for
a
continuous
solution
that
I
was
allowed
into
the
pool.
I
can't
even
describe
this
experience
in
words
and
I
want
to
share
it
in
the
public.
I
have
the
impression
that
the
employees
in
the
administration
of
this
company
are
unmotivated
and
dissatisfied.
With
the
wrong
attitude.
Either
underpaid
or
not
trained
to
the
required
level.
Dont
get
me
wrong
the
hotel
and
spa
itself
are
great,
and
so
are
the
services
on
offer.
That
is
why
we
visit
this
and
try
not
to
pay
attention
to
the
low
level
of
service
but
this
was
too
much
for
me
not
to
share.
In
addition,
I
would
like
to
mention
that
after
the
incident,
no
one
of
the
Baltic
Beach
representatives
contacted
us,
despite
the
fact
that
I
have
asked
them
to
do
so.
Stay
away
from
this
place
if
you
can
and
choose
something
different
instead.
This
is
not
a
5
star
hotel.
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