Flowers Bakery Cafe Laurel image

Flowers Bakery Cafe Laurel

Bakery

😠 I ordered a cake from Flowers Bakery and the baker wrote "Happy Birthday" scratched it off and wrote "Anniversary" on top without bothering to smooth out the messed up portion. I was charged full price for this cake. It took over an hour on the phone and 40 minutes driving back and forth from the st... People often mention cake, order, cakes, time, Michelle, good, phone, bakery, service,


Address

603 7th St, Laurel, MD 20707, United States

Website

www.flowersbakerycafe.net

Contact

+1 240-786-5851

Rating on Google Maps

4.30 (141 reviews)

Open on Google Maps

Working Hours

  • Thursday: 7 am to 7 pm
  • Friday: 7 am to 7 pm
  • Saturday: 8 am to 7 pm
  • Sunday: 10 am to 6 pm
  • Monday: 7 am to 7 pm
  • Tuesday: 7 am to 7 pm
  • Wednesday: 7 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: cake (39) order (9) cakes (8) time (7) Michelle (7) good (7) phone (6) bakery (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kathryn R. 2 years ago on Google
    I ordered a cake from Flowers Bakery and the baker wrote "Happy Birthday" scratched it off and wrote "Anniversary" on top without bothering to smooth out the messed up portion. I was charged full price for this cake. It took over an hour on the phone and 40 minutes driving back and forth from the store only to have them tell me there is no way to fix it and the only option was for me to return the cake to get a refund. Unprofessional and complete waste of time. Get your cakes elsewhere.
    7 people found this review helpful 👍

  • 1/5 Bertina B. 6 months ago on Google
    This cake they TRIED to sell me was THE most PITIFUL cake I'd ever seen in life! ***Before I start this review, I want to say that Michelle, the sales representative was always helpful & courteous & based on the cake & my initial experience with ordering this cake, she is a complete asset to this company.*** So, I first inquired about ordering a cake for my husband's Surprise Birthday Dinner close to a month in advance (Late June/Early July). I sent a message through their email system on their website. I waited about a week I think & wondered why I hadn't received a response. When I called to inquire, Michelle stated that the other representative erased my message & that she found my inquiry. This should've been my red flag to run because of the unprofessionalism, but I was still interested because of the location for pick up. I needed a bakery in Laurel. After that fiasco, I explained to Michelle that I just needed a beautiful yellow cake with chocolate icing. No fondant. Michelle responded by saying that they don't do fondant, but there are clearly custom cakes on their website covered with fondant. I didn't say anything, & that should have been my 2nd red flag. The cakes on the website must be stolen images. But I continued with my order because Michelle was so helpful & courteous & I didn't want a fondant cake anyway. Michelle then goes on to ask if I could send photos of the design of the cake that I wanted. While I was looking, she actually sent me some photos of cake choices to choose from. I chose from her selection. I paid for the cake in advanced & we ended the call. On pick up day, Michelle said that the cake was ready & texted me a photo of the cake. To say I was blown away in the most negative way is an understatement. The cake looked NOTHING like what I ordered! The bottom icing was not chocolate, but some type of dingy, light brown icing. The top of the cake looked like it was sinking in the middle. The sorry 7 dipped strawberry on the top were not fresh. You can tell because the tops were turning light green, yellowish. When I called & told her that was unacceptable, she said that they were trying to fix it & I told her that I was on the way. She knew that cake was a mess. I arrived at the store & immediately requested a refund. My husband accompanied me & at that point, his surprise, his custom Birthday Cake, was RUINED! For the life of me I can't understand how this cake was even able to leave the bakery it was made in & how the baker thought that this was ok. Thank God that my husband is a grown man & that this cake was not for my children. This experience was sad & disappointing. We had to end up buying cupcakes from the Harris Teeter. If you cannot fulfill a service, especially of a product that a sales representative suggests to a customer, then you should not take a customers money & give them trash. TERRIBLE EXPERIENCE & WOULD NOT RECOMMEND! The 1 Star is for Michelle's customer service.
    3 people found this review helpful 👍

  • 5/5 Ingrid G. 10 months ago on Google
    Called the bakery for a last minute order and they were super nice and accommodating, they even offered to decorate but with the time crunch, I didn’t want to bother them. The guests loved both the Key Lime Pie and fruit tarts. Grabbed some coffee during pickup and it was really good as well. Definitely will return for other occasions. Service was great as well, both on the phone and in person.
    3 people found this review helpful 👍

  • 4/5 Julene C. 1 year ago on Google
    Everything is great, clean place, friendly staff, delicious cake.. one recommendation to the bakery is to put price tag to each item…the fruit tart is $5.25, &it’s ok to me…I will order a drink next time…
    3 people found this review helpful 👍

  • 5/5 Ian “TarToast” B. 9 months ago on Google
    Very yummy 😋 this place has a very relaxed atmosphere and the employees are very kind. The sandwiches, drinks and baked goods are great, so you really can't go wrong. But you definitely need to try the chocolate eclair.
    3 people found this review helpful 👍

  • 5/5 Jed M. 2 years ago on Google
    This cake is like no other. Beautiful cakes and affordable prices. The thing my wife and I like the most are they aren't to sweet like normal cakes but rich and fulfilling taste
    2 people found this review helpful 👍

  • 5/5 Charlie P. 2 years ago on Google
    Beautiful artisan cakes. Balanced flavors. Yum! Delicious and lightweight.
    2 people found this review helpful 👍

  • 5/5 juan r. 8 months ago on Google
    Really good service, friendly. Clean. Delicious cakes. Not too sweet. Just perfect.
    2 people found this review helpful 👍

  • 5/5 Gina R. 9 months ago on Google
    Absolutely amazing cookies and cake. The mango mousse cake is a must-try. Great service too!
    2 people found this review helpful 👍

  • 5/5 Paolo F. 1 year ago on Google
    I recently bought a cake from Flowers Bakery. It was vanilla and chocolate sponge with strawberry and chocolate mousse. It was absolutely delicious. I will definitely be buying cakes for any special occasion from here more often. Thank you to the bakers at Flowers Bakery.
    2 people found this review helpful 👍

  • 1/5 Joseph M. 1 year ago on Google
    The woman who waited on us showed up late to open the bakery, only spoke to us rudely to ask “anything else” while she was on a personal phone call the entire time. Then severed is stale Pastries, Whole Foods has better stuff. Idk how this place has such a high rating, go somewhere that actually cares.
    2 people found this review helpful 👍

  • 5/5 BRANDON M. 8 months ago on Google
    I order a custom cake though a picture and online, and they did an amazing job creating the cake just how I imagined it, the cake also had a good taste and it wasn't too sweet; on top of that, they had the best price in town since other bakeries were almost double the price I paid here.
    2 people found this review helpful 👍

  • 2/5 Joe K. 7 months ago on Google
    Ordered a custom cake for my daughter's birthday. We asked them to put some specific cartoon characters and her name on the cake and shared pictures of what we liked. When we ordered they said our specifications were fine and they would be able to make the cake accordingly. They didn't bother to call us at any point to tell us anything about the design and when we went to pick up the cake it was not only damaged but there was only a single cartoon on it and missing my daughter's name too. When we pointed out that the cake was damaged and not according to our order they only offered a small discount. For $140 it was a major let down. Would not recommend.
    1 person found this review helpful 👍

  • 5/5 Ayeitscece 1 year ago on Google
    Ordered 3 dozen cupcakes last minute for my Daughters 1st birthday. Turned out amazing, So Delicious. Prices were decent too but worth it
    1 person found this review helpful 👍

  • 1/5 Andrew R. 5 months ago on Google
    Customer service was trash. I was willing to be a committed customer to this establishment, but they have awful employee. She seemed very much so insecure about her job and her own personal issues. Please avoid going to this establishment you’re wasting your time.

  • 5/5 Liv 3 months ago on Google New
    Best bakery around! The mango mousse cake and bread pudding in particular are amazing! Such a wide variety and great service too!

  • 1/5 Dana T. 1 year ago on Google
    I arrived at 9:50am on a Saturday morning and waled up to the store at 10:05am. The lights were out and the door was lock. I returned to my v.ehichle and called the number. The phone rang several times before i disconnected the call. I waited until 10:15am and witnessef 5 people go up to the door and leave as I did. I will nosupport this establishment and as I type this up a 7th personn with a red shirt was knocking wihout a response.

  • 1/5 Christian M. 1 year ago on Google
    Came to place an order and took 2 days to provide me a price . I pay $190 for a cake that came out nothing like I order . So disappointed of this place .

  • 1/5 A. V. 1 year ago on Google
    Unprofessional my experience for a wedding cake tasting made an appointment in advance and still the cake tasting was not available. My family and friends all ready for this important event and once it was time to pick up all we got was it didn’t came in.

  • 1/5 Catherine P. 2 years ago on Google
    They make excellent tasting dessert BUT its a struggle getting a hold of them over the phone, they advertise that FB messaging is a good way to reach them and they never respond and they just didn't make my cake that I order a week in advance last time I ordered. When after sooooo many attempts I finally got a hold of them over the phone, I was placed on hold until I hung up 13 minutes later and moved on with my life. And they never called me back.

  • 4/5 Natalee M. 2 years ago on Google
    Went today, July 4th. As expected, the baked goods weren't fully stocked. However, the ones we did choose were very good! Also ordered coffee drinks which were good as well. The young lady behind the counter, I wish I knew her name, was very kind and professional. We will return. Only 4 stars due to not having the full experience of fully stocked goods...again, expected for the holiday.

  • 1/5 Dmitry K. 2 years ago on Google
    We drove around 15 minutes to get some good coffee. I entered the Bakery and the guy at the cash register refused to serve us coffee. Espresso machine was up and running, there were beans in the grinder… but he just refused to sell coffee, I don’t get it. Is it about my look or what happened???

  • 5/5 king b. 2 years ago on Google
    We always order cake from this place and have to say they do their job perfectly . They do mistake the name sometimes but it’s fun just like Starbucks ( they probably do on purpose)

  • 5/5 Lashauna M P. 2 years ago on Google
    This place has the best boba teas, hands down!!! I used to come here on my lunch break faithfully, just to grab my tea. Since I work from home now, I plan on taking my girls here too, for some of the best boba teas in town.


Call +1 240-786-5851 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Breakfast
  • Service options
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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