2/5 Kevin K. 6 months ago on Google
My
wife
went
here
for
her
pregnancy
and
really
loved
the
doctors
and
nurses,
however
the
billing
and
office
manager
are
awful.
We
were
charged
monthly
installments
of
$800
that
we
were
told
over
and
over
again
would
be
billed
to
our
insurance/deductible
in
the
following
calendar
year
at
the
time
of
delivery.
However,
Lakeshore
decided
to
terminate
their
contract
with
Cigna
without
telling
us,
leaving
us
without
coverage
for
the
following
year
when
the
baby
was
due.
They
continued
to
collect
money
from
us
knowing
that
we
would
not
have
coverage
and
that
the
installments
they
previously
told
us
would
apply
to
next
year's
deductible,
would
now
be
applied
to
the
current
year
deductible
and
we
would
have
to
start
back
at
zero
with
a
new
provider
for
the
following
year,
or
pay
out
of
pocket
without
coverage.
We
called
and
left
several
voicemails
with
billing
with
no
return
phone
call,
and
when
we
finally
spoke
to
the
office
manager,
she
hung
up
on
us.
When
we
finally
received
a
letter
from
Lakeshore
(which
we
had
to
ask
for)
stating
that
they
were
terminating
their
contract
with
Cigna,
they
continued
to
try
to
convince
us
to
keep
coming
in
and
paying
installments
and
that
Cigna
would
offer
continuation
of
coverage
for
the
pregnancy,
which
was
a
lie.
I
called
Cigna
to
ask
about
this
and
they
stated
that
their
policy
is
to
only
offer
continuation
of
coverage
for
90
days
after
termination,
which
would
be
before
our
due
date
and
leave
us
without
coverage
for
the
delivery.
While
the
doctors
here
are
great,
the
rest
of
the
practice
is
rude
and
dishonest.
