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  • 1/5 Celso F. 8 months ago on Google • 9 reviews
    Basically threat by the hotel staff! Terrible service to customer. The hotel itself is nice, the rooms are comfortable and super clean. But I also do not understand how it can be rated with 4 stars. The location is also great if you come by train. I had a terrible experience with parking and some of the staff. After finding a parking slot in front of the hotel (only 6 available!), I was informed indirectly, in the night before, that I would have to move my car in the next day before 08h. Next day, since there was still no slot available and the hotel did not care to reserve one for me, I asked if I could drop my keys, so that they could move it back after the need. Their answer was"please move away your car otherwise we will call the police to remove it". They didn't give me any support in finding a new parking area but pointing to two distinct locations on a paper map that were located 2 metro stations away. This all happened when I was leaving to work and caused a lot of stress.
    3 people found this review helpful 👍

  • 1/5 Foodi F. 8 months ago on Google • 126 reviews
    Noisy as hell! If u want to rest, this is not the place. Door bang wake u up all night. This place has isolation problem. I could hear the person next door flashing the toilet 😅😅 Uncomfortable bed. 🤮🤢 toilet in the lobby. By the way, who the hell gave u 4star!!!

  • 4/5 Eric B. 4 years ago on Google
    Very good hotel, very comfortable and quiet with a traditional bourgeois feel. The rooms are really large. The breakfast buffet has some nice proposals including oeuf cocotte properly cooked. The fitness room has every thing needed. A recommended spot for business but also for family
    1 person found this review helpful 👍

  • 4/5 Tido M. 4 years ago on Google
    A nice and classic hotel in the very center of the city just next to the main station of Lausanne. Staff is very professional and kind. Breakfast was diverse and satisfying in general, but a little disappointing for this price class. In general quite pricy, even though there might be a good discount online... just have a look and compare if you're in doubt. Standard rate of CHF 300 for a single room per night is “a little expensive”... especially if it seems not even possible to switch the room to a higher floor to have a nice view (wasn’t really high season, so I doubt everything was booked out). Still a nice place to stay if you look for something classy in Lausanne.
    1 person found this review helpful 👍

  • 3/5 Claire J. 1 year ago on Google
    My stay started out great. The two gentlemen staff who checked me in to the hotel were so warm and friendly and welcoming. The woman who worked the following morning was snooty and snarky and acted so indignant. I have traveled to one hundred countries and all continents so I don’t ask stupid travel questions but she had a way of answering a basic question in a condescending way. And when I checked out, I was waiting behind a couple who arrived right before me. As I waited, three more individuals walked up separately to wait to check out. When the couple finished and I walked up next, instead of just letting me check out, she asked a woman who had been there far less if she was next. Fortunately, that woman was kind and agreed that I was next. It was if she didn’t believe me. I don’t know if it was a race thing or what. Having to interact with her ruined my experience and the next time I’m in Lausanne, I will definitely go somewhere else. My daughter is a professional runner so I was here to see her race so I’ll definitely be back to Lausanne but would never stay there again. Well, as long as she is working there but I’d have no way of knowing.
    1 person found this review helpful 👍

  • 3/5 Alexandria R. 1 year ago on Google
    Hotel Victoria was not as advertised - I am unsure how they are allowed to be classified as a 4-star hotel. There was no complimentary water, no coffee, tea or kettle in the room, no iron or ironing board, and only one towel and one hand towel for a 2-night stay. The room I stayed in looked nothing like the photos on the hotel’s website - evidently the hotel has remodeled some of its rooms and chosen to advertise only the new rooms online. In my room, the shower door was missing and had been replaced with a cheap plastic curtain, guaranteeing that water would end up all over the bathroom. The staff present on check-in was not friendly at all. I have stayed at many hotels across Switzerland and Europe, and the staff have never been as cold. Obviously this is not a requirement for a hotel, but it certainly colours the rest of your stay when you are not welcomed to the city or offered any information. The hotel also had a strange policy of requiring you to leave your key at the concierge desk each time you left the hotel - I opted not to follow these instructions as I often walked by the concierge desk and did not see anyone there. I also found it odd that the city tax was charged at check-out rather than check-in, given that I was required to present my card at check-in and check-out. All in all, this hotel was fine. The bed linens and bathroom were clean, but the room was dated and lacking a number of amenities which I have come to expect for a 4-star hotel.
    1 person found this review helpful 👍

  • 1/5 Patrick S. 1 year ago on Google
    Worst hotel ever - When we arrived at the hotel our room was like an oven, ca. 35 degrees Celsius hot. Tried to call the reception as the air con did not work, but the telephone did not work either. When I went down to the reception I was told that I had no right to an air con in my room, despite air con being advertised. I complained about that and the hotel director confirmed that they would refund if I went to another hotel, so we went to another hotel. A couple of days later it turns out that they charged the first night - simply disappointing and devious behavior! In summary: Go to another hotel even if it costs more. Not worth the hassle with unfriendly staff, and amenities are poor anyways and don't work.
    1 person found this review helpful 👍

  • 4/5 Moaaz A. 6 months ago on Google • 71 reviews
    The best part of this hotel is great location,just 2 min walk from the railway station. Numerous resturants, bars and supermarkets within 5 min walk. Also, Laussane Flon metro station is 2min walk away

  • 5/5 Matt D. 5 months ago on Google • 29 reviews
    Very short walk from Lausanne train station. Room had very nice bathroom, with nice shower, even had a clothesline. Refreshing and nice end to long travel day

  • 2/5 Izmail A. 1 year ago on Google
    Rooms are good, location is great, but the staff at the reception need to work on their attitude towards their guests, maybe go back to hospitality school.

  • 5/5 Kevin T. 4 months ago on Google • 5 reviews
    Great spot very close to the train station. Rooms were clean and comfortable. Staff was very friendly. Common areas are a little dated, but the rooms have been updated. Cute little place. No complaints from me.

  • 5/5 Umair A. 8 months ago on Google
    Great hotel with ultimate service and location buy the whole shopping district with amazing views

  • 5/5 Tom F. 10 months ago on Google
    Everything about this hotel was great. Free parking was nice. Next to train station if needed.

  • 5/5 vivek s. 11 months ago on Google
    Rooms: The Rooms big and quite clean. The restrooms are clean and well maintained. Few rooms has a balcony and has a good view of the Geneva Lake and the snow peaked mountains which is very refreshing to see in the morning. The Rooms have heater and 24/7 hot water in the restrooms. Breakfast : The Breakfast has good spread of dishes including Vegan. Internet Connectivity : Highspeed internet connectivity available International Adaptor : The Reception has a few electrical adaptors to connect your Laptop / Mobile Adaptors to the European Electrical Plug TV: The television had only very few local channels. Not a big deal though as i was on business trip. Service : The hotel staffs especially the reception team were exemplary, friendly and very supportive during my 13 day stay. Location: Well connected. The hotel is just opposite to the Lausanne Railway Station. The Lausanne Gare Metro Station, Bus Stand and Taxi stand walking distance from the hotel. Price : Hotel Victoria is also quite budget friendly when compared to other hotel where the area. Kid Friendly, Family Friendly hotel in the heart of Lausanne!!!

  • 3/5 Kinda N. 1 year ago on Google
    Rooms are big and clean. Location is perfect .. but no bars or variety of restaurants .

  • 5/5 Frank H. 1 year ago on Google
    Really nice Hotel, big room, very big bathroom, very friendly breakfast area, good service, thanks

  • 5/5 Ahmet A. 1 year ago on Google
    Walking Distance to the train station . Taxis are available outside of the hotel at all times. Receptionist are extremely helpful.

  • 4/5 P F. 1 year ago on Google
    Classic hotel with good rooms, sanitair & staff. Central hall in beautiful.

  • 1/5 Nitin K. 1 year ago on Google
    Nothing like the photos and the people running the hotel are so rude. Even if you have to pay 30-40chf more for a hotel across the street, ITS WORTH IT!

  • 4/5 Ali A. 2 years ago on Google
    The rooms are good and the size really comfortable and clean,the staff really friendly and help,the location is great and near from station, there is no coffee corner in the room only bar, and room service not available everything.

  • 4/5 Estefania G. 1 year ago on Google
    Great and conveniently located, room was clean and modern. Only comments are that the bed was very very soft, and that it’s not possible to open a window in the gym

  • 1/5 Fabienne S. 1 year ago on Google
    We've had a room in the basement. There were windows, but the room was falling apart. The airconditioning wasn't working and the shower almost fell of the wall. As we asked if we could get another room, they weren't really caring about us. In the end we got a newer room for one night.

  • 5/5 Liron L. 6 years ago on Google
    Great location right at city center and near the main train station. Hotel has a lot of restaurants and shopping centers around and it was very nice to walk around. The hotel staff was warm and welcoming and I really enjoyed the rich breakfast, I received a spacious room which was very clean and well decorated. Prices were decent and hotel is highly recommended

  • 5/5 Tom C. 7 years ago on Google
    Decent room, friendly staff, good location. Breakfasts were a little unusual in that you sit on sofas but tasty. Shower good, and it has a small gym and sauna. The gym kit is in decent condition.

  • 5/5 JuanJo M. 5 years ago on Google
    Very nice hotel. The decoration is old style but really nice. Stuff is nice too. Breakfast is a buffet and it's ok, nothing spectacular. It also has sauna, gym and very cool phones with a lot of turistic info.

  • 4/5 Thomas G. 4 years ago on Google
    Generally a very nice amd aesthetically pleasing hotel in a very convenient location (near to the metro and train station). My real gripe is you are required to leave your keys at the hotel whenever you leave (for security purposes apparently) and this becomes quite a pain if you visit your hotel room multiple times a day especially if your just popping out... Reception is open 24/7 and well staffed so I never had to wait but the requirement itself is annoying.

  • 3/5 Lorenzo S. 4 years ago on Google
    Perfect location, at a stone throw from the station. The rooms are quirky and the decor is slightly odd, with exotic pieces of design and accessories. The rooms lack of simple amenities like a kettle and a selection of instant drinks. Room service does not run over the weekend. Breakfast is limited to a few cooked dishes but there’s a selection of continental options. Coffee is from an automatic coffee machine, nothing close to a proper coffee.


Call +41 21 342 02 02 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Breakfast
    • ✓ Parking
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Pet-friendly
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Airport shuttle

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