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  • 1/5 Yair F. 8 months ago on Google • 7 reviews
    This is NOT a standard hotel. It's a hospital residence. I honestly didn't expect the name of the property to be so literally a "Patients Hotel". It just happens to be open to the general public as well. When we walked into the property, there were ambulances parked in front and nurses in the lobby. This is the point where I should have looked for a new hotel. I'm very uncomfortable in hospitals and this felt no different. Some of the staff were incredibly rude and unhelpful. Despite the sterile smell in the halls and rooms, I had a pastry in the room for 24 hours before it was covered in mold. Since there are no fridges in the rooms, around $100 worth of chocolate from our travels that I intended on bringing home had completely melted by the end of our stay. One of the nights during our stay, there was a bag of medical refuse just sitting in the elevator. Amenities were sorely lacking. There was no air conditioning, an essential in modern hotels. Keeping the windows open didn't help and allowed the sound of the hospital helicopter into the room. The 20 CHF daily fee for parking does not guarantee you a spot as the garage is overbooked and barely large enough to maneuver a larger car. The room service was excessive and incompetent. They changed our bedsheets with ones that had holes in them, making us question the cleanliness and hygiene. The breakfast was mediocre at best, and we were seated with patients who still had IV connections and gauze bandages applied.
    2 people found this review helpful 👍

  • 4/5 Karri 2 years ago on Google
    Tough to rate this one. First - be aware, you are basically staying over night in a hospital. This came as a surprise to us and did not come across when booking over a travel portal. Sure, the name should have given it away, but did not think of it. Beyond that...the facilities are new, extremely clean, large rooms, staff is friendly, location pretty good and next to a subway stop with complimentary tickets. Breakfast was ok. So, a great place to stay if you can get over the feeling of being in a hospital.
    2 people found this review helpful 👍

  • 2/5 Murat M. 1 month ago on Google • 5 reviews New
    The hotel facilities are great. However, I did not like the service. We were checking out early in the morning and, having a long way ahead, we were allowed to take some food at the cafe on the 2nd floor. Breakfast was included in our stay however it was around 5 or 6 am and the cafe was not yet open. The guy at the cafe pointed out to the table with the food. However, instead of politely giving me some time to take the food, he came up near to me watching how many small croissants (honestly, they were really small) I am taking. The most embarassing part was when the guy started arguing demanding me to put one small croissant back. I told him that there are 3 of us, including a child, and we would like to have a couple of croissants for each. However, not wishing to go deep into the argument, I took just 5 and went downstairs. Our impression of the hotel was great, however the ending ruined everything. One tiny croissant...
    1 person found this review helpful 👍

  • 5/5 Kevin A. 4 months ago on Google • 88 reviews
    Great breakfast. Clean, modern, helpful staff. Great price/value. Would visit again. Rooms quiet and comfy. Had no feeling of being in or near a hospital. Reccomended!

  • 5/5 Ben 1 year ago on Google
    Our stay was incredible. Awesome top floor room with a great view. Very good breakfast. Very friendly staff. It's interesting to see new born babies alongside their parents eating in the dining hall.
    1 person found this review helpful 👍

  • 4/5 patricia d. 1 year ago on Google
    Spacious, clean with beautiful views of Lake Geneva. Breakfast was included and was very adequate.
    1 person found this review helpful 👍

  • 3/5 Mohanad 1 year ago on Google
    The hotel has agreement with the hospital so they host the patients. I think this hotel fits well for recovery period.
    1 person found this review helpful 👍

  • 4/5 kalu o. 3 months ago on Google • 34 reviews New
    It was a beautiful hotel,rooms were super clean new and spacious. Generally i won't recommend it for tourists because it is basically a hospital hotel with sick patients. So basically sick patients are grouped with healthy tourists which for me was both risky and depressing. I was glad i stayed only for one night.

  • 4/5 Rabia Q. 1 year ago on Google
    Beautiful rooms with good service. Breakfast was also nice. The view from the room window is mesmerizing. The room was clean and nice.

  • 5/5 Stefano B. 4 months ago on Google
    Everything perfect. Room huge, clean, modern, and functional. Everybody kindful and helpful. Food at the restaurant was delicious.

  • 5/5 Mark A. 10 months ago on Google
    Hotel is just amazing. They probably gave me the best room, with a very big terrace with lake views. Nespreso machine, full equipment, king bed... Staff is really kind. If you go by car, you have to pay for the parking (20 chf per day)that is in the same building, can go directly to the room. I don't think there are too many other options. Parking spaces are big and easy to park. Breakfast buffet is algo really good and recommended. Usually it's a hotel for hospital patients and family but I went for business and spent a really good time. One of the best hotels that I never visited, no doubt. Thanks.

  • 5/5 DENISE M. 9 months ago on Google
    Stayed here for 2 nights, located right next door to the CHUV station. Nice reception area, staff very helpful. Gave us a charger to use during our stay. Lovely big room, nice big bathroom. Lights controlled by a wee panel, no wall swith. Outside blinds come down when you remove room key. Excellent spread for breakfast with lots of choice, nice dining room, large and well decorated.

  • 5/5 Leonard L. 1 year ago on Google
    Amazing concept, great family hotel, very fair prices and big moder rooms. Breakfast ist really good. High quality products. Location is great as it's right next to a metro station. Can recommend it everyone but especially familles.

  • 5/5 Zejun Z. 1 year ago on Google
    Good food and clean room. Family friendly.

  • 5/5 Marta Barahona A. 1 year ago on Google
    Great place to Stay! Super service amzing restaurant and staff! 5 * even more

  • 4/5 Eric A. 1 year ago on Google
    A hospital hotel that happens to take commercial guests alongside patients families! Plenty of space in spare rooms for outsized medical equipment of your choice!

  • 5/5 Tyroil S. 1 year ago on Google
    Amazing view from the rooms facing the lake, clean and nice rooms, great staff, super friendly (especially Kendra) and helpful. Breakfast good quality. Location is quite high up the hill which is great for the view. Fortunately it's very close to chuv station so you get downtown very quickly. If we go to Lausanne again, we're definitely staying there.

  • 5/5 A. R. 2 years ago on Google
    Great view (picture is from 6th floor). Restaurant good value for money and friendly staff. Modern rooms.

  • 5/5 Pierre S. 2 years ago on Google
    Ok so now i wanna my wife to « accidentally » give birth in Lausanne just so we can spend time here as a family.

  • 5/5 T U. 2 years ago on Google
    Friendly staff, with an ok breakfast buffet. we had a small room for two but a really spacious bathroom in comparison.

  • 5/5 Christine L. 2 years ago on Google
    Excellent in every way, very happy to stay here after I gave birth

  • 1/5 Janne H. 2 years ago on Google
    Very inflexible. I was asking for a late check out, because I cannot sit or stand for a long time, due to a back injury. I have an appointment at the CHUV in the afternoon and the “patient”-hotel cannot guarantee that I could stay in the room until then (even at an extra charge of 50chf). They should cross the “patient” from their name if they cannot accommodate for patients needs.

  • 4/5 Stephen C. 2 years ago on Google
    Lovely modern room very spacious with a great view of the city

  • 5/5 Ivan A. 2 years ago on Google
    We enjoyed everything! View from the room window was just amazing, no words, really. Hotel staff were all super welcoming and friendly, spotless clean rooms and really good breakfast. Location is also super convenient close to CHUV metro station. We left our car at hotel parking (20 chf / day) and used the free transportation tickets from the hotel. Very convenient!


Call +41 21 545 41 11 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Breakfast
    • ✓ Parking
    • ✓ Accessible
    • ✓ Laundry service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Bar
    • ✓ Smoke-free
    • ✗ Pool
    • ✗ Pet-friendly

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