Featured Reviews


Frequently mentioned in reviews: hotel (9) aber (9) nicht (8) location (7) restaurant (7) staff (6) menu (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Anonymous B. 3 months ago on Google • 359 reviews New
    We had dinner, nothing special. The hotel seems nice though.
    1 person found this review helpful 👍

  • 1/5 Iliana T. 3 years ago on Google
    Basic hotel accommodation, great location. left some staff in my room at check out, receptionist confirmed that they found them and once went back to pick them up half of them were "gone" - really frustrating .
    2 people found this review helpful 👍

  • 3/5 Lennert O. 6 years ago on Google
    Decent basic rooms. Friendly service. The free public transport pass that was included in our booking came in very handy, certainly as the hotel is right next to an underground station. The only real disappointment was that, even though we pre-booked a parking space with our room, there was none available and we were told parking was on a first-come-first served basis (which was different from what we were told when we booked the room).
    2 people found this review helpful 👍

  • 5/5 Sham K. 4 years ago on Google
    Beautiful day at Ours outside of metro station. My apartment just 50 metres away.
    2 people found this review helpful 👍

  • 1/5 Yugesh R. 2 years ago on Google
    Non-French speaking tourists beware. We (two Dutch visitors) stayed at hotel des l'ours. The staff is friendly and advised us to eat at the restaurant. We ordered the seafood risotto and the grilled sea bream. When the food arrived we did not understand what exactly happened. The sea bream was not at all what was advertised. The menu said it came with French fries and vegetables. We got something that resembled a starter (without said fries and vegetables). When we asked if it came with fries, the waitor told us this main was without accompanying dishes. Later when we looked at the menu for desserts, we also had a look at what we ordered. The fish we got was a starter for one third of the price, and indeed, the food we got was a starter. At checkout, we told the waitor that there was something wrong with one of the dishes. Without even blinking he changed our bill, as if he exactly knew what was going on. After the bill was corrected we payed for our food. We did not receive the bill (before we could say anything the bill went in the waitors pocket and he left to the back of the restaurant). My advise, don't eat here
    2 people found this review helpful 👍

  • 3/5 B D. 1 year ago on Google • 67 reviews
    It's an ok place to stay in town. Considerations for me primarily was location close to the office. Room is cleaned daily, which is nice- but one day it seems the cleaner forgot to lock the door on their way out- so- make sure you use the safe for any valuables. Also the place faintly smells like a pizzaria, which makes sense as there is one downstairs. This is not a bad review and in fact I'll probably stay here again. It is what it is.
    1 person found this review helpful 👍

  • 1/5 Armando B. 3 years ago on Google
    Careful. This places charges twice. I paid cash on check-in. Next day, my credit card got charged. That was 3 months ago and while the hotel confirmed and assured re-imbursement nothing has happened yet. I am tired of chasing the place.
    1 person found this review helpful 👍

  • 2/5 villa K. 1 year ago on Google
    Ganz einfache Zimmer, für Lausanne relativ günstig, Küche einfach, aber ok, aber wie alles in Lausanne rasend teuer
    1 person found this review helpful 👍

  • 1/5 Lo P. 1 year ago on Google
    Leider ist das Hotel de l'Ours überhaupt nicht zufriedenstellend und mit Hotellerie hat es augenscheinlich nicht viel zu tun. Viel eher ist es ein Restaurant, welches noch ein paar Hotelzimmer betreibt. Die Rezeption ist praktisch nie besetzt und das Personal spricht keine andere Sprache als französisch (auch kein einziges Wort Englisch..). Das Hotelzimmer war sehr basic aber grösstenteils sauber. Das Bad war jedoch katastrophal - so dass sogar aus dem nichts die Decke runterfiel (was sehr gefährlich ist). Schien aber niemanden interessiert zu haben, auch den Chef nicht! TV funktionierte ebenfalls nicht und niemand hat es interessiert. Für mich eines der kundenunfreundlichsten und lieblosesten Hotels in dem ich genächtigt habe. Für diesen Zimmerstandart sind die Preise definitiv zu hoch! Ich werde definitiv nicht mehr in dieses Hotel gehen.
    1 person found this review helpful 👍

  • 3/5 Lady R. 1 year ago on Google
    Standart Hotelzimmer. Bett, Schrank, Tisch, Stuhl. Kleines sauberes und neueres Bad mit Dusche. Reicht vollkommen aus da man ja normalerweise nicht so viel Zeit im Zimmer verbringt. Keine Klimaanlage aber ein guter Ventilator im Zimmer. Zimmer sind relativ warm aber da es in der Nacht noch nicht so heiss ist konnten wir das mit offenem Fenster und Ventilator gut handhaben. Die Strasse hört man in normaler Lautstärke, aber wir sind uns gewohnt daher hat es überhaupt nicht gestört. Wir hatten bedenken wegen den eher schlechteren Rezessionen, waren schlussendlich aber positiv überrascht. Parkplatz ist dabei kann aber sein das man zugeparkt wird da es auch der Parkplatz fürs Restaurant ist. Wenn man das Auto braucht einfach weiter vorne Parken. Abzug gab es für den doch eher hohen Preis für das was man bekommt.
    1 person found this review helpful 👍

  • 5/5 Tatiana S. 1 year ago on Google • 126 reviews
    The room and the shower are small but the location is close to a lot of things. We received a free bus and metro pass from the hotel. The metro is just across the hotel as well as bus stop. The restaurant was closing but they aloud us to still order a ham pizza that was so delicious!! He also offered me a Grappa!!

  • 3/5 Laurie N. 2 years ago on Google • 86 reviews
    As others have mentioned, rooms are incredibly hot with the only way to cool them down by opening the window! Plenty of hot water for showers but interesting placement of shower taps which could be turned on by opening the door the wrong way! Otherwise, clean and ok for a night or two. Location is good in Ours, with various restaurants around. We were there on a Saturday night and it didn't seem too noisy. We didn't eat at the restaurant so can't comment, but it looked ok for a meal. Seemed like a bit hit and miss to find someone on the front desk even during their posted opening hours.

  • 3/5 Lila B. 2 years ago on Google • 19 reviews
    Pros: excellent location, terrasse, flexible since I added one person to the table at the last minute, most of the staff is kind and welcoming. Good spritz aperol. Cons: the menu is done "for tourists" so not really legit italian, they messed up my side after asking me about it twice and the lamb ribs had basically no meat, it was like a dish full of ribs bones. The pizzas are ok. A bit expensive for what they offer. (Ps I am italian)

  • 4/5 vishal s. 1 year ago on Google
    Average hotel that costs arm and leg to stay in

  • 1/5 Linda F. 2 years ago on Google
    Very deceiving! Room didn't match at all the description on the photos. The heating in the bathroom was absolutely torture, way too hot. And my bed sheets were dirty. Really underwhelming room considering the price...

  • 3/5 Gabriela G. 2 years ago on Google
    The location is good because is in the center of the City.

  • 5/5 Nasem L. 2 years ago on Google
    Nice 👍

  • 4/5 Nadim Z. 4 years ago on Google
    Cozy hotel, provides all the basics and has a really nice restaurant at the ground floor. Parking is provided which is nice. Don't expect anyone at the reception late at night!

  • 4/5 Ch C. 4 years ago on Google
    Great place rooms good size restaurant has no smoking restrictions so it smells like cigarettes all the time

  • 5/5 Doris R. 1 year ago on Google
    Super customer service, very flexible and helpful staff in the reception. Thanks for your understanding!

  • 4/5 András H. 6 years ago on Google
    Good for a short stay, clean rooms, bathroom needs an update but is fully functional and shower not leaking/flooding the bathroom. Very central, cathedral just minutes away, metro straight at the door, 5mins to the hospital so excellent for courses.

  • 5/5 Bas C. 5 years ago on Google
    The restaurant is perfect. Good location Along the street

  • 2/5 Nata N. 1 year ago on Google • 13 reviews
    There was nobody at the reception at my arrival 9 pm, I was charged twice, paid cash and was charged later again, after 2 days emailing it was sorted out and my money was refunded on my credit card. Don't pay cash as you get no proof for paying and they don't cancel the credit card payment. They spoke very little English or German, only French. I expected standard reception services 24/7, English speaking receptioninst, at least for that price. Room was clean, street noise until late, bathroom was fine, great water pressure, no wifi, great location.

  • 4/5 Radomir G. 5 years ago on Google
    Quite nice pizza they serve.

  • 5/5 Firdaus H. 6 years ago on Google
    Funny and nice staff, great menu margarita for 15F

  • 5/5 T P. 6 years ago on Google
    Helpful staff, good menu but it's a shame that they don't have the menu in English

  • 4/5 Alex M. 4 years ago on Google
    Excellent carbonara pasta. Didn’t try the pizza but the quality of the pasta is on point! Only reason I didn’t put 5 stars is that there only 2 waiters for quite a big crowd so you have to be patient.


Similar Restaurants nearby

The Great Escape image
1
The Great Escape
Bar
Beers are poured from the tap in this rustic, easy-going place with bar food & live sports on TV.
$$ $$
4.50 (2.8K reviews)
Holy Cow! image
2
Holy Cow!
Hamburger restaurant
👍 I’ve visit this place a couple of times and I’ve enjoyed each one of it. I always choose the same burger though. 7/10. The employees could smile a bit more maybe? I know it’s a hard job but well… smiling is free! I’ll be back 😌
$$ $$
4.30 (2.7K reviews)
Luigia Lausanne image
3
Luigia Lausanne
Italian restaurant
Large selection of Italian pasta, wood-oven pizza, risotto & salads in a casual, upbeat restaurant.
$$ $$
4.20 (2.7K reviews)
McDonald’s image
4
McDonald’s
Restaurant
Classic, long-running fast-food chain known for its burgers & fries.
$$ $$
3.50 (2.5K reviews)
VaSano Ristorante image
5
VaSano Ristorante
Italian restaurant
Laid-back restaurant featuring made-to-order fresh pasta dishes, along with pizza & salad.
$$ $$
4.00 (2.4K reviews)
Last updated:
()