Professional & helpful staff, great selection as well as price and quality ratio. Looking forward to shop there again :)

Excellent service, they had what I needed for a reasonable price. Lillian who served us was awesome.

Great staff, nice product selection, and you can engrave your knife. If you do so, remember to check whether the tooth picker is back in place, our was not. While engraving was left in the shop.

Great staff, bought a couple things here during my trip.

Completely surprised and delighted by Stephen in the Lausanne boutique! He really helped me out in my time of need with replacement wheels for my suitcase. Benchmark service.

I visited the boutique because one of my suitcase’s wheels broke. I called and was greeted by Steven the same day, who replaced the broken wheel within 30min. Very nice people, nice place.

Very happy with my knife. Lillian, the salesperson with whom I spoke, was very kind.

Very helpful staff. Great product selection. I had a couple knives in mind and was able to put my hands on each of them to help with my selection.

Complete store and helper are helpful

They have limited edition knives that we could only buy in Lausanne

Steve was great, repaired a broken wheel on my suitcase and gave me some spares, all in time for me to still make it the the airport.

Amazing service ! When customer care takes the whole brand experience to the next level , a big thanks to Steven who got my luggage fixed in less then 6 hours … without appointment

A nice place, very clean and order, the personal excellent!!!

Very friendly Service, great assortment, happy time spent

In 💖 with that store. Spent my evening shopping the finest stuff they’ve all Made in Swiss. A must visit store in Lausanne.

A very cool store with super friendly staff! They have a large selection of Victorinox products - love it!

Found an exciting Range of Victorinox Products, Even parfumes, I did not Know they sell parfumes, very friendly Young man who Served us and engraved a cheesemaster Swiss Army knife. Thank you.

I must start this review with an apology. I should have written it about a month ago, but due to personal circumstances it was delayed. I am sorry for that but...better late than never. So let's get in to the details and let me explain why I give 5 stars but would be happy to give more if there were any I own a Victorinox carry-on trolley and I love it! It is over 10 years of age, showing signs of it's many years, but still an excellent case. Don't want to change or replace it. Sadly, recently the wheels broke. I was traveling and happened to be in Lausanne and saw the Victorinox shop. I figured there's nothing to lose and I stepped inside. Nothing to lose?? It was one of the best steps I ever took. I was immediately greeted by Ms Raffaella who took excellent care of me. She tried to get me new wheels, she offered to take the bag, have it fixed and then return it, she offered a trade-in with a discount on the new model... Unfortunately we were not able to have it repaired within the timeframe of my trip so I was forced to decline. Not one to give up, Raffaella gave me her number at the shop and requested that I be in touch if I was to return to Lausanne. Well what do you know...I did. Early this year I had a trip to Switzerland with a brief stay in Lausanne. I called ahead and Raffaella told me not to worry - it would all work out. And I just knew it would. I stopped by the shop and unfortunately Raffaella herself was not there. But that's OK, her colleague Ms Laima was waiting for me. Within minutes the wheels had been replaced and the bag was good to go. And the cherry on the cake? I had a new (2 months old) backpack which had started to unravel at the seams. No problems! Laima made a quick call and within minutes just replaced it for a brand new one of the same model from the stock in the shop. Honestly I cannot imagine better service!! So if you ever need anything related to Victorinox, the Lausanne shop is the place to go!!!

Beautiful store, well organised. Stockists of a wide range of products. The store assistants were amazing- helpful and friendly. They were able to engrave my purchases, making them personal mementos of an authentic Swiss brand. Impressive!

Very nice shop with a whole range of Swiss army knives and other knives. The quality is astonishingly good and the price is affordable, especially considering it'll stay with you for the rest of your life: very good quality/price ratio. The personnel is really respectful and friendly and is there to advise you on the different products. I recommend this shop!