Featured Reviews


Frequently mentioned in reviews: service (10) customer (10) nicht (9) books (7) bought (6) time (6) wurde (6)
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  • 1/5 Helena P. 4 months ago on Google • 7 reviews
    The worst service I have ever received in a fnac store. I bought a film for my cell phone and asked to the attendant to help me to install it. I was willing to pay for the service, but the employees were completely negligent and simply refused to help me. The worst service I've ever had. Why do they have a staff if they're not helpful with the customer? I don't recommend it and I will avoid this store as much as I can.
    2 people found this review helpful 👍

  • 5/5 Desmond P. 1 year ago on Google
    I think it has everything you need I can’t stop getting this game ”Défis nature”
    2 people found this review helpful 👍

  • 1/5 Antoine D. 4 months ago on Google • 17 reviews
    Please avoid the online service! I ordered a product that was on sale. After a week they cancelled the Post package without telling me. I had to call twice to learn that the price of the sale was wrong on their website and that they had decided to cancel my order...
    1 person found this review helpful 👍

  • 1/5 Chris C. 1 year ago on Google
    Have been trying to call about my order but it seems like it is impossible to reach anyone at the store... terrible customer service. Fnac really does value their customers for sure!
    1 person found this review helpful 👍

  • 5/5 Barefoot C. 3 months ago on Google • 682 reviews New
    Over four floors this excellent shop covers all the need of all the lovers of culture on a physical support Books 📚 comics, games, electric appliances and all the type of medias support available Service is professional and helpful

  • 4/5 Gabriel K. 7 months ago on Google • 106 reviews
    Nice and helpful place but generally more expensive

  • 3/5 Sacha J. 9 months ago on Google • 63 reviews
    Full disclosure - I am usually not a very discerning customer when books are involved. You say " books!", I run in the shop. And I never leave the place without at least one of them in my hands. Well, that was before. I have been a client at this FNAC sporadically as I don't live in Lausanne. But compared to previous years, I found the choices of books very poor. I am usually looking at the following departments: cooking, knitting, sewing, fiction ( novels), thrillers, psychology, economics, finance, wellbeing and comics. The economics range has been reduced to one shelf, the psychology and wellbeing books are the easy popular self- help stuff that you can consume like smarties and forget the next day, the crafts department has almost completely disappeared. You can have a better choice within the thrillers and cooking shelves, but that's about it. And the prices are high. I saw a cooking book that was tempting for above 30chf; found it on amazon fr for less than 25chf, and on amazon UK for less than 13chf. Makes you think. Finally had a look at cds and dvds - a lot of the same products but a slim choice again. Got Happy in tech- bought some earphones and a charging cable. I am a lost cause in these sort of things so had to ask two young men who helped me kindly and efficiently. They took the time to explain what I needed and what was best in the cheapest options I wanted, so no beef whatsoever there. How do I know their advice was sound? They picked up the same products my husband had advised me to buy and he's an expert in It and tech. So it's a mixed review. I understand that fnac in in this game to make benefits first, and the best way to do it is to sell the most popular products. I won't judge that, but a serious effort is needed in the books department. As a customer I want to be intrigued, curious, inspired, charmed. I wasn't.

  • 1/5 Felipe R. 2 months ago on Google • 3 reviews New
    Now I understand and not surprised the customer service is that bad.

  • 3/5 Jianlin Z. 1 year ago on Google
    You can not even try the camera. You can only look at the appearance and touch it without taking any photos. In addition, if you order a Sigma lens, you will wait for one month without getting any compensation.

  • 4/5 sachin G A. 1 year ago on Google
    Amazing collection of all electronics. Pretty much everything you need for consumer electronics except refrigerators, washing machine, dishwasher etc

  • 1/5 Mason C. 9 months ago on Google
    Could have waited all day until I got some kind of customer service.

  • 1/5 Vik L. 1 year ago on Google
    FNAC must wake up - FAST. My story: ordered a high-end oled TV more than 3 weeks ago. On the agreed date of delivery, sitting at home and waiting patiently for two hours wihout any hint on the arrival,...I make a call to FNAC to learn that the delivery is not only not taking place but they did not even have any idea if they had the item in stock. The salesperson tried to pitch a completely different product. An absolute disaster in terms of customer centricity. Furious, today, I got my redund. It is a shame as being a customer for over 20 years, I have never seen such lack of care at Fnac....A Major improvemnt is needed if we are to return as customers.

  • 1/5 zzzyeti 1 year ago on Google
    Ich warte seit über 2 Wochen auf mein Trottinette. Vor 2 Wochen konnte ich es online nicht bestellen, da es einen Fehler auf der Webseite gab. Also bin ich in den Laden und habe es dort bestellt. Mir wurde etwas von 1-2 Wochen Wartezeit gesagt. Nach 2 Wochen bin ich wieder ins Geschäft, wo mir gesagt wurde, dass das Trottinette noch nicht versandt wurde. Es wurde versucht, mir das Trottinette nach Hause schicken zu lassen. Ging nicht, da die Webseite für die Bestellungen noch immer nicht funktioniert. Nachher wurde mir versprochen, mich nach der Mittagspause zu informieren, welche Lösung es gibt. Kein Telefonanruf! Nachmittags habe ich angerufen, wo mir gesagt wurde, dass es noch keine Lösung gibt und aufgelegt! Kundenorientierung Null!!! Das Trottinette ist im übrigen bereits bezahlt! Ende der Geschichte: angeblich hätte sie das Trottinette in der Filiale in Lausanne. Ok, wieder hin, um es abzuholen. War leider nicht das gleiche (nur die Hälfte an Auronomie und Strassenzulassung unklar). Aber es gibt ja noch 3 in der Filiale in Conthey. Die Bestellung dort war jedoch nicht möglich - Internetseite funktionniert noch immer nicht. Ich habe mittlerweile die Schnauze voll und habe dss Geld zurück bekommen. Ich frage mich nur, ob es nicht illegal ist, Produkte mit tollen Preisen zu bewerben, die man aber nicht kaufen kann.

  • 5/5 SATYAM T. 1 year ago on Google
    Wonderfull place for electrical shopping and other gaming items

  • 5/5 Vítor S. 1 year ago on Google
    Great place for shopping eletronics, books and games. Nice option to pick up after buying online on their webpage as well.

  • 1/5 Pau W. 1 year ago on Google
    The product I bought was not working, so I took the time to go back to the store, only to find out I had to pay 5 Francs extra for the only alternative product. The defect product is fnac's responsibility so they should also take responsibility for the time and effort I spent on it

  • 3/5 Marcin K. 1 year ago on Google
    I was suprosied with the few books on offer

  • 1/5 seb 1 year ago on Google
    They removed the KPOP section for back to school supplies. Disappointing.

  • 1/5 marathon d. 2 years ago on Google
    Enough with their horrible service, I will NEVER go back to this shop. Let me do justice and explain why; I used to be a frequent customer and I bought a lot of things from them, even I had their card, I had some minor issues in the past but I somehow managed to find excuses for them, not anymore, no excuses I had enough. November 2020, I had to catch up with my flight, I went there but it was a complete nightmare, couldn’t get what I wanted and they kept telling me nonsense stuff… I went back again this november 2021 and it was regrettable that I went back but that’s going to be my LAST TIME.

  • 4/5 Chris D. 1 year ago on Google
    All is good in market👍 but in one week...I have 12mails publicity from ... It is like spam... And I direct BAN

  • 4/5 Guy P. 1 year ago on Google
    Latest tech and other stuff...incredible selection ! Sadly....Prices are not the lowest !

  • 4/5 Hector lopez E. 1 year ago on Google
    Have to little time to review the prices, arrive almost at closing time.

  • 5/5 Dr Sanjeev T. 1 year ago on Google
    Product range. Courteous and helping staff make this place a happy hunting ground

  • 1/5 Christina G. 1 year ago on Google • 2 reviews
    The online service is a complete fraud! They will claim to have the article in stock and at a lower price with 1-2 days delivery time but after purchasing it nothing moves and the order appears as "waiting to be accepted" for days/weeks! I bought an iPhone on Black Friday 2021 and it took 2 months to arrive! This year I decided to try again and ordered a Dyson hairdryer on CyberMonday. It shows that they have it in stock in the shop but customer service refuses to let me pick it up. Apparently I need to wait for it to be back in stock online even though they have no idea how long it could take. Horrible experience so far!
    2 people found this review helpful 👍

  • 1/5 Anastasia S. 1 year ago on Google • 1 review
    I'm very disappointed and angry. I've bought one of the products and made it clear that I need to try it at home. It was not possible to do in-shop. I was perturbed and asked several times if I would be recharged or not in case I bring it back. Nobody informed me about the details that I would get a gift card, not cash. I will never come back. And highly advise you to avoid buying anything here.
    1 person found this review helpful 👍


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Batteries
    • ✓️ Electronics
    • ✓️ Ink cartridges
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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