A L'Emeraude SA image

A L'Emeraude SA

Watch store

😠 Bought a Patek Philippe (came 45mins late) and Tudor (not pictured) from them, only to be insulted in a recent exchange by the co-director of the shop, by inferring that we are small time customers (when there’s few to buy 😂) Perhaps to hide their inability to get watches from FP journe even after... People often mention watch, service,


Address

Pl. Saint-François 12, 1002 Lausanne, Switzerland

Website

www.emeraude.ch

Contact

+41 21 312 95 83

Rating on Google Maps

4.30 (124 reviews)

Open on Google Maps

Working Hours

  • Thursday: 9:30 am to 6:30 pm
  • Friday: 9:30 am to 6:30 pm
  • Saturday: 9:30 am to 5 pm
  • Sunday: Closed
  • Monday: 9:30 am to 6:30 pm
  • Tuesday: 9:30 am to 6:30 pm
  • Wednesday: 9:30 am to 6:30 pm

Featured Reviews


Frequently mentioned in reviews: watch (7) service (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 vincent l. 1 year ago on Google • 33 reviews
    Bought a Patek Philippe (came 45mins late) and Tudor (not pictured) from them, only to be insulted in a recent exchange by the co-director of the shop, by inferring that we are small time customers (when there’s few to buy 😂) Perhaps to hide their inability to get watches from FP journe even after he mentioned that it will take 1 year(max) on a reservation made last year. Started out by ignoring messages. After seeing him in person, he is plucking numbers from the air, “oh, 2-3 maybe 10 years”. Not really reliable on timelines interestingly for a watch retailer… 😆 Sure, the market is booming, but how is that an excuse to be rude to your customers? We’ll see who is caught with their pants down when the tide ebbs. What a shame when they have such a rich history and lofty values to fail so badly at it. Don’t be fool by the decor, cause they can’t wait to show you the door.
    5 people found this review helpful 👍

  • 2/5 Alexandre I. 2 years ago on Google • 48 reviews
    Came by in April to put my name down for a watch. They refused to do so as I also put my name down in another shop... Apparently, having business doesn't interest them. Advice to management: When you can have new customers, the bare minimum is to be polite.
    2 people found this review helpful 👍

  • 5/5 Elias W. 1 year ago on Google
    Vor einer Woche bin ich das erste mal bei l’emeraude zu Besuch gewesen, da ich mir zu meinem 20. Geburtstag den Traum der eigenen Rolex erfüllen wollte. Ich wurde vor Ort sehr freundlich von Herr Regolatti beraten und als ich ihm mein Wunschmodell beschrieben habe ist er ins Lager gegangen und kam mit eben diesem Modell wieder. Da der Kunde, für den die Uhr bestimmt war abgesprungen ist, bot Herr Regolatti mir diese zum Kauf an. Niemals hatte ich damit gerechnet, dass ich diese Uhr noch vor meinem 20. Geburtstag, in einer Woche, besitzen würde. Da ich damit gerechnet habe, mit Glück maximal auf einer Warteliste zu landen, ist es umso unfassbarer, dass ich heute tatsächlich meine erste Rolex abgeholt habe. Ich bin l’emeraude und besonders Herr Regolatti so dankbar für diese unglaubliche Überraschung🙏🙏
    3 people found this review helpful 👍

  • 5/5 Jack S. 1 year ago on Google • 15 reviews
    Great customer service, immediate attention and care! Compétence and HONESTY. I am impressed! Will not go elsewhere for any watch matter I might have.
    1 person found this review helpful 👍

  • 5/5 Muhammad K S. 2 months ago on Google • 8 reviews New
    Yesterday, I visited the boutique in Lausanne with my wife to buy our first Rolex and was met with exceptional service by Lucas, who dedicated more than 90 minutes to ensure a memorable experience. Not only did he share fascinating stories, but he also presented us with four delightful gifts, pleasing my entire family. His thoughtful gesture of calling me post my birthday, paired with his understanding of my travel schedule, reflected the boutique’s impeccable customer service. The 9-month anticipation for my dream watch felt insignificant compared to the joy of the experience. I wholeheartedly recommend this boutique for anyone seeking not just a luxury watch, but a luxury experience 😊
    1 person found this review helpful 👍

  • 5/5 Florin G. 3 months ago on Google • 25 reviews New
    A+++ service, highly recommended.

  • 1/5 PGLP C. 1 year ago on Google
    Absolute ignorance of the clients. Waste of time visiting this palce.
    1 person found this review helpful 👍

  • 5/5 Greg D. 5 years ago on Google • 5 reviews
    By far the best store in Lausanne! Very helpful & polite staff with competitive prices. The store manager (Loic) is very knowledgeable & always available for his clientele. I strongly suggest to pass by before buying your next watch...

  • 5/5 Carl B. 4 years ago on Google
    Very friendly and accommodating staff. We left a very Important item at the store and they went “above and beyond” to reunite it with us.

  • 4/5 Yasir M. 3 years ago on Google
    Very efficient. Staff were nice and very accommodating.

  • 5/5 Mario A. 3 years ago on Google
    Elegant service, very professional and caring!

  • 5/5 charles p. 8 months ago on Google
    Good service..just want to have the watch

  • 5/5 Marius G. 2 months ago on Google • 1 review New
    What a unbelievable service and support. Mr. Laurent was super nice and very professional throughout getting my first Rolex 😊 I truly recommend opting for this authorised dealer. You will not regret it.

  • 1/5 Taz M. 10 months ago on Google • 1 review
    The pretend they have no watches for sale with all watches are available in display cases and those watches are for sale domyou want to tell me that the shop is open with employees paying rent not to sell lol is a museum or a charity organisation lol


Call +41 21 312 95 83 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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