1/5 Anthony S. 8 months ago on Google
Five
Star
that
should
be
a
Three
Star
First
of
all,
I'd
like
to
state
that
we
stayed
in
"The
Annex".
It's
essentially
another
building
across
the
street.
It's
the
furthest
thing
from
a
Five
Star
Hotel.
I
have
attached
pictures
below.
There's
trash
everywhere
outside,
no
where
does
it
say
even
the
hotel
name,
the
hallways
have
never
been
painted
and
have
30
year
old
carpet,
it
smells
like
smoke
24
hours
per
day,
and
has
nothing
to
do
with
the
hotel.
I
don't
know
how
they
can
even
market
it
as
part
of
the
hotel.
All
this
said,
this
is
not
the
center
of
frustration.
I
booked
the
hotel
14
months
in
advance
of
the
Ryder
Cup.
I
booked
their
most
expensive
Suite
to
splurge
for
a
once-in-a-lifetime
trip.
That
booking
was
made
August
4th
of
2022.
It
was
the
Jet
Tub
Suite
with
Balcony
and
about
550
sq
ft
-
an
absolutely
huge
room
by
Roman
hotel
standards.
The
oddness
started
to
happen
this
July.
I
got
a
notification
from
Expedia
that
the
hotel
had
rejected
my
card.
If
I
didn't
call
immediately,
my
room
would
be
canceled.
I
panicked
and
immediately
called
Expedia.
After
hours
on
the
call
with
the
hotel
and
Expedia,
Expedia
said
they
couldn't
fix
the
processing
issue
at
the
hotel.
They
had
no
idea
what
was
going
on
even
while
working
with
the
hotel.
Expedia
noted
how
odd
is
was
as
it's
the
standing
card
I
have
on
file
for
all
of
my
bookings.
The
hotel
recommended
Expedia
cancel
the
booking
and
then
book
directly
with
the
hotel.
I
told
Expedia
not
to
cancel
as
I
didn't
want
to
lose
this
room
that
I
booked
a
year
earlier.
Expedia
agreed
to
hand
the
case
over
to
the
hotel
and
not
collect
their
fees
(which
I've
also
never
seen).
The
hotel.
I
spent
probably
six
or
seven
calls
totaling
more
than
several
hours
working
with
Alessandro.
He
said
I
would
not
lose
my
room
and
he
would
cancel
from
his
side.
He
canceled
the
room
and
gave
me
a
discount
for
booking
direct.
I
didn't
ask
for
one.
He
just
simply
offered
it
for
not
using
a
booking
engine.
Fast
forward
to
last
week,
I
check-in
and
am
given
this
"Jr.
Suite
-
Annex"
as
opposed
to
their
most
expensive
suite
with
a
Balcony,
Jetted
Tub,
and
550
sq
ft.
I
have
a
conversation
with
the
front
desk
and
he
said
please
wait.
I
need
to
do
my
research.
After
an
hour,
he
won't
listen
to
me
and
only
shows
his
side
of
the
case.
His
"proof"
only
goes
back
to
the
cancellation,
which
was
started
on
his
side,
and
completely
ignores
the
prior
12
months
of
evidence
and
the
original
booking.
I
continually
show
him
and
he
finally
admits
"something
happened".
He
says
he
will
talk
to
his
Manager
and
make
it
right.
After
four
days,
they
never
did
a
thing.
Summary:
The
Annex
is
garbage.
I
can't
believe
they
market
it
as
a
hotel.
And,
I
got
the
old
"bait
and
switch"
on
rooms.
If
you
somehow
you
get
the
Annex,
just
simply
spend
your
money
someplace
else.
It
wouldn't
even
pass
for
a
basic
AirBnb
that
you
pay
600
euros
per
night
for.
The
hotel
needs
to
interact
better
and
do
something
in
this
situation.