SEPHORA image

SEPHORA

Cosmetics store Beauty supply store Perfume store

Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products. People often mention store, employee, employees,


Address

MAR SHOPPING MATOSINHOS, Av. Dr. Óscar Lopes 1ST FLOOR, 4450-337 Leça da Palmeira, Portugal

Website

www.sephora.pt

Contact

+351 22 995 6527

Price rating

$$$ $

Rating on Google Maps

4.30 (121 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 11 pm
  • Monday: 10 am to 11 pm
  • Tuesday: 10 am to 11 pm
  • Wednesday: 10 am to 11 pm
  • Thursday: 10 am to 11 pm
  • Friday: 10 am to 11 pm
  • Saturday: 10 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: store (16) employee (9) employees (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Raquel D. 5 years ago on Google • 32 reviews
    The employees at Mar Shopping are super friendly.
    1 person found this review helpful 👍

  • 1/5 Joana V. 5 years ago on Google • 13 reviews
    For the first time in my life, I caught two Sephora employees who were not only rude and unavailable, but also incompetent and ignorant of the products they sell.
    1 person found this review helpful 👍

  • 2/5 Sofia C. 1 year ago on Google • 11 reviews
    One day I went to Sephora, it was summer, I was wearing shorts, a t-shirt and flip-flops. I entered the store and one of the employees was in front of the store along with the security guard and pretended not to have seen me. I already knew what I wanted to buy, but I didn't know where the product was. Meanwhile, another employee was helping a man who was already in the store before I arrived, so I waited until the man was seen to ask for help. The gentleman paid and left the store, and the employee who was serving him walked past me, without making eye contact, as if I were invisible and immediately went to the store entrance where the other employee and the security guard were. . I made a point of staying in the middle of the store, facing the employees, who didn't even bother to look at me. Meanwhile, a new customer enters and is immediately attended to by the employee. 20 minutes have already passed. I left the store. The next day I returned to Sephora in Matosinhos, looking different. The employee who was at the door the day before was at the door again (she must be a doorman, lol) and this time she even took the trouble to greet me (after all, she doesn't see it that bad). The other employee was not in the store, but there was a third employee who always served me in a very attentive and friendly way. I'm sorry I don't know her name, she's one of the few who knows how to serve customers. So I bought what I had to buy, but I regretted not leaving any complaints. These ladies are store employees, let alone MUA. They are not even in a position to look down on a customer just because of the way they are dressed. I have never felt so much prejudice in my life. The employee at the entrance was a short lady with very short hair. I don't know the name either. I hope you train your staff on how to serve customers, regardless of their appearance, something that shouldn't even happen these days!
    1 person found this review helpful 👍

  • 5/5 Elsa S. 4 years ago on Google • 127 reviews
    Super well attended, the best friendliness and good advice...

  • 1/5 Sydni J. 1 year ago on Google • 57 reviews
    the return policy on the website is misleading and deceptive; I don't support shady, unethical business practices. Your policy doesn't even make remote sense for customer or business. Your business is lucky that the Portuguese legal system is broken. Didn't spend any money here and I won't. I'll gladly support whoever your competitor may be. Also, you should train your employees to understand how the business they represent works. It's 2023, there's a better way to do business -- learn it

  • 4/5 Armando Dias M. 4 years ago on Google • 55 reviews
    Very good service and very friendly. Lots of variety of products.

  • 1/5 Bento S. 1 year ago on Google • 5 reviews
    Customers queuing to pay for 20 minutes and no one to serve the cashier with 2 employees ignoring them.

  • 4/5 Célia 3 years ago on Google
    (Translated by Google) Smiling and efficient staff! (Original) Personnel souriant et efficace !

  • 5/5 Mary Gaming S. 4 years ago on Google
    (Translated by Google) Every woman likes perfumes and makeup (Original) Toda a mulher gosta de perfumes e maquilhagem

  • 5/5 Fátima S. 4 years ago on Google
    (Translated by Google) Always special service. (Original) Atendimento sempre especial.

  • 5/5 Sara P. 2 years ago on Google
    Muito simpáticos

  • 5/5 Tânia O. 5 years ago on Google
    Super bem atendida

  • 2/5 santos 2 years ago on Google • 1 review
    The service is boring and doesn't know French, a horse in the store, expensive prices, white floors (racists).
    1 person found this review helpful 👍

  • 2/5 João V. 5 months ago on Google • 1 review
    I didn't have a good experience at this specific Sephora. I had normally entered the store with a friend and we went to see and test some products. After a few minutes in the store we began to notice that one of the employees present in the store was following us and when we realized this situation we were obviously uncomfortable and left the store. I believe the reason for this "persecution" was because we were minors, but that didn't stop us from going into the store and testing products. I don't know if she followed us with suspicion of theft or something like that, but we were very uncomfortable. I also mention that we did not give any reason to be followed, at no time did we disorganize anything, at no time did we make much noise, much less stole anything. I thought it was important to share this event because I think it is unacceptable for us to be persecuted just because of our age and because the employee thought we were going to cause a problem. We are both fans of the store but it is difficult to defend it when events like this happen.

  • 1/5 Teresa M. 10 months ago on Google • 2 reviews
    Bad service


Call +351 22 995 6527 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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