1/5 Ben P. 3 years ago on Google
Having
been
bald
all
my
life,
I
was
so
excited
to
visit
this
salon
for
a
consultation
and
order
my
hair
system.
I
waited
months
for
it
to
arrive
and
have
it
fitted
due
to
COVID,
but
when
it
was
finally
fitted
and
coloured
and
cut
to
blend
in
with
my
hair
I
was
so
happy
with
the
results.
Within
a
few
weeks
however
my
system,
which
had
been
coloured
a
dark
brown
by
the
salon
to
match
my
own
hair
colour,
had
gone
a
light
shade
of
golden
blonde.
This
obviously
looked
ridiculous
against
my
natural
brunette
hair
and
was
so
noticeable
that
several
family
and
friends
asked
me
if
I’d
coloured
my
hair
blonde!
I
contacted
the
salon
about
the
change
in
hair
colour
of
the
system
and
they
said
that
the
colour
couldn’t
have
come
out
and
that
it
must
have
been
from
being
in
the
sun
too
much
and
I
should
wear
a
hat!
I
didn’t
spend
hundreds
on
a
hair
system
to
wear
a
hat
and,
because
I
thought
this
wasn’t
really
a
satisfactory
answer
to
my
problem,
I
booked
into
the
salon
to
have
the
hair
system
re-coloured.
When
I
returned
to
the
salon,
the
staff
admitted
the
system
had
changed
colour
and
said
it
had
never
happened
before
and
couldn’t
give
no
real
explanation
as
to
how
or
why
it
had
happened.
They
recoloured
the
system
and
I
was
very
happy
with
service.
I
thanked
my
stylist
and
even
gave
her
a
tip.
Because
I
was
worried
about
the
same
thing
happening
again,
and
because
the
salon
had
been
unable
to
give
me
any
answers
as
to
why
my
system
would
go
from
being
dyed
brunette
to
golden
blonde,
I
decided
to
contact
Total
Cover
Plus
directly
about
the
system
and
the
change
in
colour
to
it.
TCP
got
back
to
me
the
following
day
saying
that
they
had
contacted
the
salon
to
find
out
what
happened
and
the
salon
had
told
them
I
was
no
longer
welcome
back
there
as
a
customer!
I
was
utterly
flabbergasted
at
this.
They
said
the
reason
was
because
of
the
way
I
had
communicated
with
them
-
but
I
had
been
nothing
but
polite,
had
only
dared
to
ask
why
my
brunette
hair
system
had
gone
embarrassingly
light
blonde
after
just
a
couple
of
washes
over
a
few
weeks
and
had
even
gone
back
and
paid
the
salon
to
re
colour
the
system
for
me.
I
had
been
nothing
but
polite
and
had
gone
away
a
happy
customer
and
had
even
tipped
the
stylist
because
I
was
happy
with
the
work
done.
I
had
no
idea
why
they
would
say
I
wasn’t
welcome
back
because
of
my
communication
and
I
even
had
screenshots
of
my
txt
conversations
back
and
forth
with
the
salon
where
I
was
calm
and
polite
and
the
salon
was
polite
and
helpful
communicating
back
to
me.
I
contacted
the
salon
to
ask
why
I
was
no
longer
welcome
as
all
is
done
was
enquire
why
my
hair
piece
humiliatingly
changed
colour
and
then
paid
full
price
to
have
them
re
colour
it.
I
hardly
think
this
is
anything
unacceptable
or
deserving
of
being
asked
not
to
return!
Needless
to
say
I
never
got
any
response!
I
have
since
moved
to
another
TCP
salon
and
the
staff
are
much
more
helpful
and
I
feel
a
lot
more
comfortable
there.
Clearly
this
salon
do
not
like
anybody
asking
questions
and
even
when
they
make
mistakes
they’re
clearly
unhappy
at
having
them
pointed
out
-
not
exactly
a
customer
service
focussed
business!
Considering
they’re
working
with
people
who
have
suffered
hair
loss
and
may
be
self
conscious,
the
fact
they’d
let
a
hair
system
go
five
shades
lighter
after
a
couple
of
weeks,
charge
full
price
to
fix
the
mistake
they
made
and
then
Barr
the
customer
for
asking
questions
and
showing
concern
about
that
mistake
should
tell
you
everything
you
need
to
know
about
the
way
this
salon
operates.
The
salon
clearly
have
a
problem
that
I
went
to
TCP
about
their
colouring
mistake,
but
I
didn’t
complain
about
them
to
TCP,
I
merely
contacted
them
directly
because
the
salon
itself
seemed
unconcerned
with
the
fact
my
hair
piece
had
gone
a
completely
different
colour
to
the
rest
of
my
head
and
offered
no
explanations
or
apologies.
I
contacted
TCP
simply
because
I
was
concerned
it
might
happen
again
it
could
be
because
of
the
piece
itself.
(
not
my
real
name
)
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