Had the BEST experience at David M Robinson's in Liverpool recently when my husband and the gorgeous Sales Advisor, Georgia cooked up a plan to get me to the boutique on the pretext of having a watch serviced (yawn!). Instead, I was given the gold star service from the moment I walked in the door and after being poured a chilled glass of champagne, I was presented with my husband's surprise Anniversary gift! I don't normally take time out to write reviews but I feel our whole customer and sales experience from the moment my husband had the idea for the surprise and the presenting of the gift was truly exceptional and certainly shouldn't go unmentioned! I've visited this fine jewellers before and the surroundings and the staff are all so lovely and welcoming but since the store has had the refit, wow... it's next level. Georgia, kindly gave us a tour and the Rolex suite is simply stunning. We were made to feel so special. Thank you so much Georgia for all your arranging, secret planning and for making my wedding anniversary such a memorable occasion

I can’t recommend the Wanda and the guys DMR more. Always welcoming and helpful. One of the best ADs experience I have had to date. 👍👍

Thanks for a great evening at the DMR/Tudor event last Thursday evening. Both my wife and I were greeted with a warm welcome with fantastic hospitality throughout the evening, special thanks to James for the time he afforded us to make us feel so welcome, all DMR staff were faultless. In my experience DMR always make it a 'special' occasion as soon as walk through their doors, always a fantastic experience and staff always go that extra mile. Thank you David Robinson.

Great customer service. Engagement ring cleaned in 30 minutes. Purchased 47 years ago and still provide a free cleaning service.

Went to DMR yesterday to have links removed from my watch bracelet after having been refused entry to Watches of Switzerland despite calling them in advance. The difference in service was like night and day, will definitely use DMR for my next watch purchase

Fantastic, attentive and very friendly service. Particularly from Cordelia. I visited the branch on a Saturday afternoon without an appointment showing interest in a 36mm Rolex Explorer. Upon arrival, I was greeted at the door and was told all the Rolex ambassadors were currently busy at the time but I was free to browse the shop floor and if any do become available, I can be seen to. Within a few minutes, Cordelia introduced herself to me, was very approachable and offered to attend to my needs in between her appointments as her next client was running a bit late. I was presented with the watch and Cordelia was very helpful, knowledgeable, able to answer all my questions and even gave me a couple brochures to take home. Very impressed by the service and will definitely recommend. Hope to be back soon.

What a lovely experience. The staff are so friendly. The jewellery is amazing quality. Thank you!

I had my Tudor black bay watch repaired after it was damaged when I was knocked of my bicycle. The after sales service from Julie Speechly was fantastic. The strap needed some further adjustment and this was my first time I'd been in Liverpool since its return. I was only expecting to book an appointment, however, even on a bank holiday there was some body to remove a link.

Just popped in to see if they offered a bespoke service as I have been left a couple of beautiful platinum and diamond rings. Id love to have the diamonds put in a more modern dress ring. Sadly we couldn't get past the doorman. Apparently because they werent bought there it was a problem! Such a shame as I'd had super service when I bought some diamond earrings a couple of years ago

Jackie at David M Robinson has been absolutely fantastic throughout my first experience as a customer. She went above and beyond to source me my first timepiece and was extremely helpful and knowledgeable. She made the whole process stress free and as enjoyable as possible - I could not recommend herself and David M Robinson any more. I will definitely be returning and they’ve gained a customer for future purchases. Thank you once again so much!

Mike is so knowledgable, friendly and helpful that I cannot wait to shop with DMR again. He has been so patient with me finding my perfect watch and jewelleries, making my every visit to the store so pleasant and enjoyable. Everyone in the store has been very welcoming and pleasant, I highly recommend Mike and DMR. Thank you Mike :)

Went in to enquire about a watch. The staff were very friendly and informative. We tried on a variety of watched and were very honest about the process. I would recommend a visit if you're thinking about a watch. Thank you!

The service is exceptional. James and the rest of the team are always welcoming, and their knowledge and passion for the brands and products they sell is unmatched. The new showroom is also fantastic.

Exceptional service from beginning to the the completion. Excellent staff and was always kept up to date. My IWC has been serviced with a new strap and sapphire glass and looks better than new!! Alex

Visited the liverpool store today, we found the staff very polite and welcoming. We dealt with Alex who was passionate and Knowledgeable about all watches. We previously had bad experience with another Rolex dealer, but due to the good service provided by Alex we purchased 2 amazing watches and our Very happy, we will 100% be purchasing again, highly recommend, thanks again, Chris, Naomi and Giorgie

I went to the shop yesterday, to get my diamond necklace I purchased from the shop cleaned, as I have a special event coming up. I felt uncomfortable asking for this service, and was asked a couple of times did I purchase the necklace from the shop. I was also going to ask to get my engagement ring cleaned, also bought at the shop, but I did not bother, as I yet again got asked the same question. I understand that you do not want to be cleaning items not purchased in the store, but I have never been made to feel like that over the many years I have been a customer in your shop

Went to David M robinson in liverpool last week and was attended to by a very knowledgeable and personable young lady called Sophie. I had the poor girl up the wall but she was lovely with no sign of annoyance at all. Did not buy on the day but will definitely be back and i will make sure it is Sophie who i see . Thank you once again Sophie .you deserve a gold star

Purchased two watches recently from them. What a pleasure it is to deal with an authorised dealer that tells you how it is and what you can expect timescale wise. Exemplary service from start to finish. I can highly recommend & I will definitely purchase my next piece from them. Special mention must go to James Atkinson who’s levels of product knowledge and customer care are second to none! Mark P’.

The service here is excellent, i love visiting this jewellers, Ashley spends lots of time showing us the beautiful jewellery and watches, she helped choose my engagement ring, watch and a special ring for my birthday, she never rushes, takes time to explain everything in detail, I wouldn’t go anywhere else but here. Thanks Ashley for your patience and outstanding customer service. Andy & Geraldine.

Michael Allen is a very knowledgeable sales ambassador and nothing is to much trouble for him he is an absolute pleasure to deal with I look forward to dealing with him again.

Great window display of rolex ,wish terms were better .

Had an issue with the watch, great after sales service, thanks.

I can’t recommend this place enough. Attentive staff (I was ignored in Goldsmiths before I came here a the staff were too busy chatting to each other), great service, lovely experience. I was buying a watch for my birthday and Cordelia went above and beyond, making sure I had what I wanted. I was spoiled rotten when I went to pick up my watch and it made my birthday a little bit more special. If you want a nice shopping experience with knowledgable staff, this is the place for you.

My hubby bought me a Diamond platinum ring from this beautiful store a few years ago, but one of the diamonds had fallen out. I rang the store they told me to come in on the Friday 8th December and they would repair my ring as I was very upset that this had happened as it was a very expensive ring . We call in on the 8th December and the welcome we received was absolutely fantastic the host who welcomes you is a lovely lovely woman so friendly. Nothing is a bother very professional I explained we had an appointment and she said she would get someone to see to us she offered us hot drinks while we were waiting . The assistant that dealt with us was absolutely lovely small blonde lady she explained everything what was going to happen. So friendly so professional she put my mind at ease and told me my beautiful ring was in safe hands . I had to wait a week for them to replace the diamond and fix my ring .l got a phone call saying my ring was ready to collect We call in 15th December and was welcome again by the lovely lovely hostess lady, she told us to take a seat and offer us hot drinks while we waited for the same assistant to come and see to us. So professional and friendly the assistant went and got my ring. I couldn’t believe how stunning my diamond platinum ring was am so delighted with the service workmanship and the assistance we received and the lovely hostess lady . Would highly recommend this store as the staff go above and Beyond to make you feel very welcome and very very special . Wishing all the staff a very happy Christmas and new year . Mrs Sandra Taylor

I called in without an appointment to try on a Rolex Submariner which is my dream watch. Aneta looked after me superbly. The boutique is a relaxing place to enjoy trying on these watches.

My wife and I visited DMR Liverpool today to purchase a watch , as soon as we arrived we where greated by Joseph who immediately put us at ease, I knew what watch I wanted but was not too sure on the size , Joseph brought out a number of watches in different sizes and guided us through with his expert knowledge, the whole experience was excellent, Joseph gave up his valuable time even though we did not make an appointment, he made the experience even more enjoyable. We are very very Happy customer. Thank you

Good service but the Rolex gmt master ii i purchased is stopping on a regular basis now. Disappointed to say the least. Only had it for about 3 yrs

Wow what an amazing experience from DMR Liverpool, I came in and knew what I was after in an engagement ring from colour, metal, and carat i made an appointment to see Billy, when I arrived I was welcomed with absolutely amazing service complimentary drinks to start introduction to the company and who they are as it was all new to me. Billy had all the rings ready that matched my requirements and was very knowledgable, I could not decided and Chloe had helped me narrow it down with more knowledge and at helping hand trying the rings on, Chloe did not mind me being a pain and asking to try all the rings on so I could see what it looked like on. The proposal happened last week and my other half absolutely loves it. I was looking at other shops online. But I am so happy that I did not go elsewhere. We have since been in to the store and told Billy the good news and we are now looking to continue the DMR experience and choose wedding bands here and a lovely watch for me. Again I just want to say thank you to Billy and Chloe who have been amazing.

Really rude. Didn't even let us browse just shoved a card in our faces and told us we would need an appointment. Never met anywhere so rude. Really put a dampener on our engagement. So sad. Didn't realise you could judge people like that in the service sector.

Services all my needs quickly and with great detail. Friendly place and super nice staff. Big shout out to Lewis - great guy and left me feeling happy with purchase. Customer for life over here.

Everytime we come to DMR is a nice experience for us. Me and my fiance really like here for the service and kindness of the whole staff. The store is very clean and beatiful. They are always very pleasent people.The store offers a cleaning free service also for your jewllerywhich is nice.I believe this and other things helps the costumer to bond somehow with the store not only because it's nice when you get along with the seller but also because it makes you feel special, VIP treatment. This was our case with Joseph that is a very available seller, patient with our choices, always understanding what we like and what we are looking for, he treats us with respect and is very open to our suggestions when we ask for different pieces. He also gifted us with a nice bottle of champagne in the end as a wedding gift. We like this store very much. Thank you for that Joseph!!!

David M Robinson, at Liverpool One, is a stunning jewellery store that truly embodies elegance and sophistication. From the moment you step inside, you are greeted with a breathtaking display of exquisite jewellery that will leave you in awe. The selection of jewellery on offer is nothing short of exceptional, and the staff are experts in their field - able to offer guidance and advice to help you find the perfect piece for you. Whether you are in search of a stunning engagement ring, a timeless watch, or a one-of-a-kind piece of jewellery to mark a special occasion, DMR has something to suit every taste and budget. The atmosphere in the store is relaxed, welcoming and luxurious, making it an enjoyable experience to browse and shop for fine jewellery. What really sets DMR apart is their dedication to customer service. The staff are friendly, attentive and knowledgeable, always going above and beyond to ensure that every customer feels valued and cared for. Overall, David M Robinson is a true gem of a store, offering exceptional jewellery, impeccable service and a luxurious shopping experience. Whether you are looking to treat yourself or a loved one, it is undoubtedly worth a visit.

Again another warm welcome by the staff at David M Robinson .Huge thank you to Chloe with my interest in purchasing the Rolex GMT Master II in Oystersteel. I had a particular query about the bracelet but was reassured the bracelet I want was available with this model. Chloe was extremely helpful and answered all my questions.

I cannot express enough how remarkable our experience has been with David M Robinson Jewellers. From the moment we stepped foot in their store, we were transported into a world of elegance, sophistication, and unparalleled service. If you're seeking a jewellery shopping experience like no other, look no further! One of the standout aspects of David M Robinson Jewelers is their exceptional commitment to making every customer feel truly special. The level of personalised attention and care provided by their team is second to none. We have had the pleasure of being looked after by Alex for several years now, and he has consistently gone above and beyond to ensure our satisfaction. Alex possesses an incredible depth of knowledge and expertise in the world of jewellery and watchmaking. He takes the time to understand our preferences, guiding us through the breathtaking array of options available. His genuine passion for his craft shines through in every interaction, making the entire process not only effortless but also enjoyable. Yes, he makes spending money enjoyable. Whether we were searching for the perfect engagement ring or a unique anniversary gift, Alex has always been there to offer his invaluable advice and expertise. If you are searching for a jewellery store that combines top-notch customer service, exceptional craftsmanship, and an ambiance that exudes luxury, David M Robinson Jewelers is the ultimate destination. Allow Alex and the team to guide you through their magnificent collection, and prepare to be enthralled. You won't find a more special and memorable experience anywhere else. Five stars don't seem enough to convey the excellence they deliver. Thank you

Exceptional service from Aneta on a number of occasions. She really listened to our brief so she could understand my reserved 'unblingy' taste and provided brilliant options which I would never have thought of otherwise. A relationship I expect to last for years now! If you want above and beyond service then DMR Liverpool is for you. Thank you Aneta ⭐️⭐️⭐️⭐️⭐️

I’ve been a customer for years great family run business Julia has always looked after us and has vast knowledge of all the products,Great advice and service from Julia, I couldn’t recommend more 😊

For the last 20 years or so Robin has been looking after me. Nothing is too much trouble, always wearing a smile. Polite, professional and friendly, a real credit to the company and its success. Looking forward to seeing him again soon for my next purchase. Well done👍

I have been a customer of David M Robinson for several years and have always found the service to be a step above any other competing businesses. Whether or not you are browsing or going in for a specific item, you are always greeted with the same warm and welcoming atmosphere. A rarity in most high-end/luxury shops these days. A special thanks to Cordelia, who has been a pleasure to work with over the years. I would implore anyone considering buying a watch or jewellery to look no further than David M Robinson Liverpool.

Just popped in to look at some watch and see what they had. Walked out with a beautiful new timepiece after being very well looked after by Cordelia. Excellent service.

Worked with Chloe Lloyd at Liverpool store. Found her product knowledge, active listening skills and customer service to be nothing short of top notch. A really great retail sales person is hard to find, but it is people like Chloe that make the buying in-store an experience that will always be there, even with the rise of e-commerce

Stopped by DMR Liverpool today and was really impressed with the level of service from the whole team. Lesley was open and honest with me and I couldn’t ask for anything else. Now let’s hope my dream watch shows up one day! Will definitely be back for future watch purchases. Highly recommend!

Very friendly whilst observing covid securities

I met with a young Lady by the Name of Alice Heaton. Alice made me feel very at ease, was very friendly and the perfect professional. Alice was exceptionally knowledgeable about the range of items of interest. I made Alice aware of my up coming birthday, and my aspirations of a particular gift to myself for the event. Alice was not only able to provide me with an item I never expected to be able to buy, but able to make a commitment to deliver on time. I would not hesitate to recommend both David M Robinson and Alice Heaton very highly, and I will certainly return for my next purchase to DMR and Alice Heaton. Thank you Alice, a 5 star Experience.

Visited the store today to collect my watch that I ordered from Alice in November. After trying a few jewellers, D M Robinson were recommended. They were the only dealer that took interest in me. After discussing my requirements, Alice sent me over some options that she could source for me and the order was placed. I traveled from South Wales to deal with D M Robinson and it was worth every mile, and any future purchases will be with them. Alice is a true credit to the company. I cant recommend enough. Thanks again.

ive been a customer since 1971 its still a wonderful experience just going into the store they exceed on customer service and will always find what you want at the price you can afford well done David M Robinson

What's not to like about a jewellers

Amazing staff made most welcome

Great experience buying my first luxury watch the other week from DMR in Liverpool. Ish provided fantastic customer service and went out of his way to help me get the watch I was after. I highly recommend.

Wonderful staff, Lesley was great as always, Alisha also wonderful when I've dealt with her Never any bother, take as long as you want and listen to what you want and give great guidance. 5 star treatment and would buy from anywhere else 😍

Excellent service from Alex recently! What a lovely chap 😃

Fantastic experience, Julia and the rest of the staff were very knowledgeable and welcoming. Will be a customer for life.

We spoke with Alice, the Rolex expert. She was extremely knowledgable and helpful

I purchased my watch from David M Robinson, Liverpool and I am delighted. The wait was much shorter than I expected and the service from the team was exceptional! Alice responded promptly and politely to my initial email contact and seemed very knowledgeable and passionate about what she does. She has a warm, friendly and professional manner and it was an absolute pleasure meeting her for the first time to take collection. From start to finish I felt very well looked after throughout the process, it's rare you receive such a personal service. A big thank you to all at the David M Robinson Liverpool and specifically Alice Heaton, a credit to your business. I really look forward to coming back again and again. Kind regards Ben

Friendly staff, good covid precautions.James was very knowledgeable about rolex

I have shopped for all my wife's jewellery and my watches here. I am looked after by Wanda, she knows how useless I am so thankfully she knows my wife's taste so well. Wanda goes out of her way to assist me often sending me details via email. Wanda has assisted me personally with securing a few watches for my collection. I wouldn't shop anywhere else.

Always made to feel extremely welcome the minute I step into the Liverpool DMR showroom, by all members of staff, from the doorman to Alisha, the manager. Every visit is made extra special by Angela, who I first met in the Chester branch. Over the years my visits to David Robinson, Angela has always gone the extra mile to make me feel a valued customer, with her excellent, friendly customer service, nothing is ever too much trouble to her. A glass of "bubbles" or two is an extra treat and I've had many enjoyable invites to David Robinson events. Angela is a very professional member of staff, passionate about her work, always interested in my purchase + fun to be served by, Angela, thank you so much.

Amazing service with extremely welcoming staff. Will find it hard to find a better jewellers.

Very welcoming from the minute we stepped inside. Can highly recommend Jackie, she is professional, personal and so knowledgeable.

Many Thanks to the lovely Wanda for helping my husband to select these beautiful pieces for my birthday. You have a brilliant handle on my taste and always manage to choose exquisite and perfect pieces - thank you so much.

This is a high quality jewellers and as such you would expect quality and good service. This is something they did above and beyond my expectations. During the lockdowns they went out of their way to help and I must also say how polite and professional the staff are in their Liverpool store.

I've been a client of David M Robinson for over 10 years now, and the service just seems to get better and better. I wouldn't go anywhere else for jewellery or watches and cannot speak highly enough of the team and brand, these guys genuinely are the best in the business. Fantastic work guys, particularly to Karl Irwin who always seems to deliver. Thank you!

My fiancé and I came into store on 30.11.19 after he had proposed that morning and wow what a wonderful experience we had! We were treated so well from the moment we stepped inside. We had been to another jewellers and it wasn’t a patch on this. We had been told by a family member to ask for Alisha and she was exceptionally professional along with being relaxed and friendly. She listened to what we wanted, discreetly found out my partners budget then gave me a wide selection of engagement rings to choose from. She had lots of patience and even told us to go away and absorb everything. When we decided to come back to purchase the ring we were offered even more bubbly and chatted with us even after we purchased the ring. We will definitely be back to purchase our wedding rings. Absolutely beautiful and friendly jewellers.

Visited Liverpool one branch for first time after speaking to a Lovely lady called Angela on phone she quickly confirmed the watch i was after was in stock, and booked me in that afternoon, the staff was immaculate and professional the xmas decorations and the tree was something i would expect to see in a grand hotel. I was dealt with like royalty, Angela very knowledgeable and even had me escorted to my car by a very smartly dressed doorman i think his name was Jermain with a nothing to much to help attitude and helped me find my car and pay my ticket which made my first visit to Liverpool one a great experience from start to finish. ,edit one year later, visited David m robinson again today and had the same wonderful experience with a gentleman called Michael who dealt with my request very professionally and left me feeling very privileged to once again get a great timepiece.

Fantastic staffs

We've bought a couple of watches and some jewellery from this branch of David M Robinson, and I've been nothing but thoroughly impressed with the service. We have always dealt directly with Alex, who is a watch specialist, and his knowledge and passion for horology is unrivalled. He is an absolute gentleman, and has always been a pleasure to deal with.

Really warm and welcoming atmosphere, combined with friendly and helpful staff.

Another amazing experience in DMR Liverpool, from the minute I walked through the door to my exit an overall fantastic experience. On arrival I was greeted by Ishmael who greeted me with a friendly welcome. Neil then took over and we discussed in detail a specific watch of interest to me, his knowledge on this particular make of watch was fantastic. The reception I received and customer service was second to none, this makes us return time after time, in fact I returned a few days later and made my purchase with Alisha. I explained to Alisha the amazing customer service from her team earlier in the week, a team Alisha I’m sure is very proud of and a team that delivers exceptional customer service everytime we enter the shop in Liverpool ONE. I wish you all at DMR a very merry Xmas and we will definitely see you all soon again and again. A very happy customer.

I recently made a purchase from DMR Manchester I was assisted by Rachael Williams who made the experience very easy and pleasurable Her product knowledge was excellent and no pressure to buy helped my decision I also purchased an item three years ago and when I called in for the first time in three years She asked about and remembered my personal details(family etc) Hannah is a credit to DMR and herself Another enjoyable experience for me WELL DONE HANNAH 👍

Always good service and helpful advice. I have been buying for my wife, then daughters and now for my grandchildren for about 35 years. DMR's own designs are particularly good.

Difficult to add anything that has not been already said previously. Visited the Liverpool branch a number of times and found the quality and choice of watches and jewellery to be of a high standard. However the biggest asset is the staff. They offer an exemplary level of customer care and it is clear this runs right through the store. My own personal dealings have been with both Alicia and Neil (Mr Omega). Such genuinely welcoming, friendly, professional and knowledgeable staff. They went out there way to make the whole experience totally enjoyable and special with a few nice little touches here and there. They are a credit to their profession and I totally recommend David M Robinson, without reservation.

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I recently purchased a watch from DMR as a surprise birthday gift for my wife. I chose DMR mainly due to the gentleman dealing with my enquiry - Michael Allen. He was extremely knowledgeable and took time to explain every detail about my chosen purchase, there was no pressure at all and I felt completely at ease. I completed the purchase and Michael gift wrapped the watch for me. We arranged for me to come back with my wife to have the strap adjusted on the morning of her birthday. When we returned we were met by Michael and taken to an upstairs lounge were we were seated and served with champagne while the adjustments were made to the watch. As we were leaving Michael presented my wife with a bouquet of flowers which was a lovely touch and my wife was delighted. I would recommend DMR to anyone and will certainly return for any future purchases.

I recently bought a watch for my husband at the Liverpool store and am delighted to say it was a first class experience! From the moment we walked in to the store the staff were very attentive and helpful. The staff on the door gave a heary welcome and Georgia very patiently assisted us in making a choice. She showed us a selection of different brands before suggesting that we had a chat with Neil. Drinks were provided and we were made to feel comfortable. Neil was exceptionally helpful, and again took time to explain the benefits of the watch we preferred. When we decided to go away and think about it, both Georgia and Neil were very gracious and there was no compulsion or pressure to purchase. I did think about it overnight, and next day returned to the store, this time with my son, so that he could give a second opinion. Once again Neil took time to discuss the attributes of the watch and provided excellent personal service. The watch was beautifully presented in a gift box and I'm pleased to say that my husband is extremely happy with it. I'd like to express my thanks to Georgia and Neil and all the staff at David M Robinson for a great shopping experience and a perfect Christmas gift. We would recommend this store without reservation and would certainly hope to return for future purchases. 🙂

The best jeweller

Great staff and great deals

My husband got a watch first class service will definitely be back

Shame didn't get back to me though

I have been a customer of David M. Robinson for four years now and for every visit the service has been second to none - I made my first Purchase with the Jeweler in 2016 when I bought my first Luxury watch, an Omega Seamaster. It was at this point when I first met Angela at the Chester branch - since that first purchase Angela has taken excellent care of me with every inquiry and request I have made and each time ive been made to feel looked after and the actual service has always been perfect. In my latest experience on Saturday at the Liverpool branch I purchased my First Rolex. Angela went out of her way to help me pick the right one for me based on my tastes and thoughts and has kept me fully up to date whilst I have waited for my Rolex to arrive. I can honestly say that the service you receive here is the best you will find and Angela in particular has made both experiences moments I will never forget and I can only look forward to being a lifelong customer of this Jeweler. Congratulation to the whole team on the excellent job they do and long may it continue.

The service I got here was second to none, thank you.

Smooth process. I have just purchased my first Rolex through Alice Heaton in the Liverpool branch. The service from the minute I first walked into the show room, to walking out with my new watch was fantastic. Alice is no knowledgable and she insured I got exactly what I wanted. I would recommend any of my friends or family to deal with Alice in the future.

I have bought some beautiful watches from the Liverpool store and have always been welcomed by Staff with a smile. Julia, Alisha and Alex have always gone that extra mile to make sure I am completely satisfied with my purchase. I would most definitely recommend this particular store as I strongly believe it has the very best and knowledgeable staff for what ever your purchase may be! Make sure you give these guys a go you wont be disappointed, they really are the best and most professional people at what they do.