Staff are lovely can not fault them at all, but management is awful. If you look at the web site it’s totally not what you get. Area manager is usless. Would not recommend this place at all. Showers are to small when i came in on my first day i found hairs on my bed. If you got special dithery need definitely dont come hear ( the kitchen staff are excellent but i dont think they get support from management) I think my own opinion is they just want your money. We are doing zoom meeting from our room and have been told we will not b compensated for the 5days that we have been stuck in our rooms.

Accommodation clean and well presented the cleaning team keep the whole building pristine. Food a good variety and the cooks make every effort to cater for your dietary needs. Therapists Sherrie my angel., she challenged me when I needed to be. Lovely Maggie you don't need a drink or adrug today! All the therapists truly want you to succeed thank you. Nursing staff kind and caring also very approachable. Nursing assistants you know I loved you all. Would highly recommend this establishment

Linwood house was an amazing experience all the therapists and support workers are brilliant I feel like a new person and have come away from there feeling confident and healthy and ready for a life of sobriety. I was extremely well looked after and have learnt so much about myself and my addiction, the place was very clean and the food was of a high standard. I feel very positive about my future and living a happy healthy life of sobriety so I’d like to thank Gaynor and all the wonderful therapists and support workers for making my experience so wonderful Sarah Lewis

Linwood House has saved my life. I was a victim of childhood and narcissistic abuse through different relationships and I was in a dark place deep in the insanity of addiction when I arrived. Gaynor's empathy brought be out of a deep depression and aggression and the other Therapists (Kerry, Julie and Sherie) all supported me to find the skills I need that has enabled me to see the great in life again. An additional massive thank you needs to go to the night Support Worker Sian who is on the most empathetic and supportive ladies I have met in her profession and spent many hours at night working through my issues and helping support bringing me back to the light and to learn to love/trust again. Thank you to you all!!

I had exceptional care and support at Linwood House. My therapist was Sherrie who was brilliant for me and really helped give me the tools and advice I needed to help me moving forwards with my sobriety. All the therapists were good but I felt very lucky to have got Sherrie. The management aren't great but the core staff are really supportive and care a great deal. Overall I had a very positive experience at Linwood and it has had a very positive influence on my life.

I first booked in to Linwood House in April 2013. This was after attending 6 different detox centres while serving in the military. My first week was hell for me. I was ready to walk away there and then. The staff however had different ideas, they persuaded me that it would be worth my while to persevere with my treatment. Here I am 9 years later still on the straight and narrow. All I can say is thank you all for your patience with a grumpy old squaddie. I'll say no more but I owe you all my life. Thank you so much. Ken.

Therapists were excellent apart from Tracey she seemed to think she was better than everyone . Food bang average if not worse . Manager useless . No activities on a night . No relapse or preventative group sessions just life stories Over and over and over again . . BedRooms were small and beds were cheap and uncomfortable . room not cleaned properly on arrival even in the covid time. I Have pics as proof that on the side of the table in the room upon arrival was absolutely covered In bogeys . Shower stank of drains. The handy man Said a few do nothing they can do . Winner that at 2 grand a week. Total negligence during when the fire alarm Went off a few times on seperate nights and new arrivals were left in their room people outside were going back in before all the names Had been called out . the under bed drawer had food and old utensils In on arrival . . Medication room location and system was shocking . No complaints ever got actioned by bill. The video on the website is nothing like it looks in real life . Misrepresentation at its finest . But those people hassle the life off you for the 1500 deposit . I’ll be following up with the complaint procedures as there breach of contract , consumer protection laws . Not providing half of what was promised but charging full wack. . I’ve pictures and minutes And complaints from the weekly meeting s if needed for proof.

DO NOT GO HERE! Was sold the “dream” over the phone and turned out to be a shambles! A family Member attended here in May 2022 and it was horrendous! - over priced for what you get - Staff just wanted the money off you, and weren’t bothered about the patient care. All the staff were rude! - minimal staff on site! - patients missed out on food some nights due to other patients eating it all - Broken furniture inc benches / outdoor chairs that could have caused injuries. The list goes on! Don’t waste your money on this place! Find somewhere else!

First of all I would like to thank the therapy team who in my opinion were very good, the therapy at Linwood is mainly group based, this is on a daily basis. There was one session of 1-1 therapy per week. Maggie was my therapist and she was very good. The main issue with Linwood is not the staff or manager, it's the lack of resources. This points to UKAT senior management or owners not supporting Linwood in the way they should. If Linwood is near to full capacity it becomes unmanageable due to being understaffed. As good as the staff were, its impossible for them to cope with the workload and this impacts the clients. I was in Linwood for 3 months and I saw the same thing happening again and again. The budget is far to small, so just be aware of that. Also the website is not accurate, I highlighted this to the area manager, so ask questions before you pay. Finally, im still sober, because the therapy team is very good and if you work hard towards your recovery they will support you as much as they can. If your going to Linwood then go with an open mind and be prepared to work hard towards your recovery.

£££ this place is all about the money! They had my brother for 28days earlier in the year, all seemed alright until he left. The “aftercare” is none existent! I even phoned them myself to tell them that my brother was struggling and he needed the aftercare that was promised… they phoned him once! Useless waste of money! Greedy firm. it’s not fair what they are doing!! Go to meetings, find support groups! There’s plenty of free help out there. Please don’t give up!! And please don’t pay these £9000 for 28 nights !!

My husband stayed here twice in the last 2 years and it has been the biggest waste of money, time and heartache imaginable. The second time he came out with poorer mental health than when he went in. Rehab in general might work for some based on the sheer numbers through the doors, but it doesn't work for so many people. It's a one size fits all approach based on a programme written in the 1930s, which has the effect of convincing people they are diseased and powerless, with little evidence as to success rates. It doesn't equip people with any tools they need to cope with their life outside of the rehab bubble or to prevent relapse. My recommendaton would be invest your money and energy into one to one individualised therapy running alongside normal life instead and avoid places like this at all costs. I wish we had.

My grandparents have lived in the area for over 10 years and there's never been any issues with Linwood until recently. Noise until the earlier hours and using my grandparents address to get takeaways late at night whilst shouting over the hedge to get the drivers to throw the takeaways over. We have called to complain directly and emailed to no reply. It's not fair and I know a number of the locals are getting Feb up of the noise and takeaways turning up.

Do your research before paying out good hard earned money! £8500 Wife’s been in for 30 days and I’m back to square one after a week. Needs more one on one sessions to find the route cause. More technique’s to help you stop. Phoned up for support and not even interested..

I can't fault my time at Linwood House. I arrived as a very frightened and broken individual and was immediately made to feel totally safe, supported and cared for. I was immediately assessed by a doctor who listened carefully to my addiction issues and was then supported throughout my stay by the medical team, who I could not fault. The whole medical team were brilliant, but Debbie in particular checked in with me on a daily basis and was always on hand to address any concerns that I had. All the therapists are fantastic and I liked the fact that in each group, you experience different therapists, although I feel particularly fortunate to be assigned Phoebe as a therapist as she not only listen to how I felt but also identified issues that I had no idea needed addressing and has therefore provided with the tools to start my recovery journey - she was simply exceptional. As well as the group and individual sessions, I felt totally supported by my peers and would also like to add that the food was excellent and the place was spotless. I feel very grateful to have had the opportunity to start my recovery journey at Linwood and will definitely make use of the regular after care zoom meetings that are available. Thank you so everyone for giving me the confidence to go forward on my sobriety journey.

Linwood House has helped me unquestionably. When I arrived my life was uncontrollable. In the three weeks I have been here I have been taught the coping strategies I need to control and overcome my addictions. I feel much more confident and secure. The staff were lovely and professional especially Megan who supported me above and beyond on my second day as I had to go to hospital and was in no fit state to go alone. I also have to give credit to some of my peers who supported me throughout with empathy and active listening. We also had a lot of laughs which made me realise fun can be had without taking mind altering substances. I also have to give credit to my therapist Maggie who has supported me by helping me identify my triggers and built my self esteem up by reassuring me that I have a positive future. The only two negatives I have is the fact we can only have our phones for two hours a day. From 4 PM we are free and I would have liked my phone from that time as a means of catching up with the outside world. I was also made uncomfortable in one group. One of my peers who I class as a friend was made to feel extremely uncomfortable with questions and feedback which I found to be wrong as vulnerable people need to be supported and encouraged.

Lovely family homely community at Linwood house. Looked after lovingly as soon as soon as I arrived. Dedication and caring love from therapists, support workers and from a special lady chef who from her own loss of her son with addiction was a great comfort for me to talk with and hugs.Thank you Linda. Great food! especially sunday roast and puddings! I am so grateful for the structure and routine of the day groups, the staff who do really care and are passionate in their work roles, challenging in professional caring ways to help the processing of painful emotions so that I became very aware of my thoughts, behaviors and actions. Detox time on meds is excellent care, support workers very caring and supportive, Great informed workshops on loads of subjects relating to recovery, addiction,CBT, relapse and..... Steps 1 2 3 assignments of course!!! Loads of Laughter as well! not just tears! GONG BATH! Sleep! AA and NA evening zoom meetings, quiz night! Big Hugs and Thanks to everyone for smiles, encouragement, challenges, love. The cleaning team work really hard and is appreciated. Miss you! Lots of Love, Janine xxx

I left the faciality a month ago, I had a very positive experience throughout my 28 days in treatment and still remain focused mainly due to the peers I was in treatment with. However, I do feel that there are a few things that need to be highlighted. 1. One member of the therapy team (Marie) is extremely rude and unapproachable, when I was at my most vulnerable (and other peers) she made me feel extremely anxious and uncomfortable on a number of occasions, especially when in group and if she entered a room with her snide comments. I appreciate staff have different ways of working, however I found her extremely RUDE and felt she had the attitude she was of a higher standard than we were. 2. On occasions, I was made to feel that it was a issue or disturbance to staff if we had any questions or queries. Having said that, there were a couple of members of staff ( India, Claire & Sian) who would go out of there way to help you. 3. The manager (Andrew) may aswell not be present at the centre, not once did he attend any of the community meetings or know my name. I think he only greeted me once. 4. The 1-2-1 weekly therapy sessions, did not happen for me. Whilst I was in treatment for 4 weeks I only had 2 sessions. The week I was leaving my therapist was ill and unable to work, on the day of leaving she confirmed that she would contact me a few days later and provide me with a telephone 1-2-1 session, however after numerous emails (which have been ignored) I am still awaiting the session. I feel overall that the therapy sessions (which are key to individuals and what we have payed a large sum of money for) are dyer and the management of the centre is also poor.

I just recently stayed for 24 days of a 28 day program. I would not advise anyone to go there for treatment. The support workers have very little to zero time for you. Mostly in the office, doing admin rather than on the units, I rarely saw or experienced interaction with them other than at medication time. And if you did need them, they would treat you as if it was an inconvenience to them. I had a good experience however with support work members called Kirsty and Claire, albeit it around medication time as they were too busy to spend any time in the communal areas as mentioned above. Very much understaffed for the 33 people residents they had when I had recently just left. Occasionally they had agency workers come in which did not adhere to the covid regulations or have much idea what there role was as a support worker. The therapists on a whole were fairly decent. My therapist specifically called Sherrie, was fantastic. However, the other sessions held by the other therapists were poorly controlled, unproductive and often the residents were spoken to very rudely when trying to get their point across. So for the most point I had a very frustrating experience. The sessions would finish at 3pm on weekdays leaving you with very little to do beyond that time. And the sessions on weekends would finish around 12pm, making weekends incredibly slow and hard to cope with. Very little to no activities outside of the building itself. I recall two public walks during my stay. The manager Andrew would say “my door is always open”. Yes it would be, however he was always too busy to speak to you. Multiple times I asked to speak to him and he would say he would come see you as he was busy, but never did. There was an outbreak of covid while we were there but weren’t given daily updates due to him being too busy. Regarding the covid situation, rules were made up as they went along. Changing day by day and one rule for one and one for another. Making some residents stay in their rooms longer than others rather than one rule as a whole. Some residents were also offered credit notes to leave and resume their time at Linwood once their covid status become clear, where others were told they had to isolate for 5 days and would not be given the option to leave and get a credit note. The rules at Linwood were very strict regarding shopping, only allowing cigarettes to be ordered and received on a Tuesday and sweets/snacks on a Friday. No leeway outside of these days. Another resident I was staying with slipped and fell on a wet floor in the corridor of the home. He was able to hear them laugh in the staff room watching the cctv of the incident and laughing at him falling. Clearly this highlights how much the support workers truly care about the residents! In the end all of this became too much and I had to leave early, they attempted to make me stay and I didn’t. I rang the night staff that day asking if I could come back and complete the final four days in which they told me to call admissions. Then the next morning told I would be contacted by the head therapist or admissions regarding it in which I never did. They are very happy and quick to take your money but very very little care and consideration, professionalism or duty is shown once you are actually there. Extremely poorly organised as a whole and a shambles. The only thing that got me that far through the program was my peers. I would not advise anybody to stay here. Yours sincerely, Thomas Williams

Thank you to the kind team at Linwood for their kindness, professionalism and patience. The process , whilst daunting at first is definitely valuable and sets a good foundation for recovery. The facility is a little basic but the therapy team are absolutely excellent. I'd like to share a special thanks to Maggie for her generosity and kindness with me. Overall a positive experience that I'd recommend for anyone struggling with addiction.

Was in Linwood last year for benzo addiction..it was hell not the place the coming of benzodiazepines couldn’t leave my room due to anxiety and panic still after 8 months Iam still not 100% but can’t fault the staff at Linwood..still benzo free fingers crossed Iwill be 100% better soon

Not enough therapy which would be the most important thing.The place was a shamble. Its up to the patients to make anything work. No help when you leave with after care. Wonderful staff but most of them are underpaid and all of the patients relapsed. Waste of money

I had a fantastic experience at Linwood House. All the staff are welcoming and friendly and I have benefitted from personalised therapy alongside working the steps which has greatly aided me in my recovery. Staff and management genuinely care and are on hand whenever they are needed. Peers are supportive and there is a fantastic after care process which I fully intend to follow. Phoebe was an excellent therapist and always made time for me. All the therapists and Andrew the manager were always willing to help and created a comfortable environment where I was able to share and feel safe doing so. I will be forever grateful for my experience.