If I could give zero stars I would. This Healthcare facility needs to be shut down. The front desk staff at the Brenbrook location is very UNPROFESSIONAL and really does not know how to provide QUALITY Patient Care. I have had numerous appts and they have canceled them after I checked in online and got there for my appts to know that the doctor left for the day. Made it on-time or minutes before my appts and waited hours to be seen. They have no respect for patients time. No remorse or empathy was shown just plain disrespect! Its so hard to get through to a representative whenever you call. I would NOT recommend anyone to this location. This is why I moved my children to a different Pediatrician. Not to mention their Dental dept. This place is a joke.

they never let you speak with who you need to. they just send you to a calling system where you have to leave a voicemail.. and i have to get my refill and i called last week about it so me leaving a voicemail really did nothing obviously because i still haven’t gotten my refill to this day and it’s my birth control pills so like i really need that. and i have 2 days left with my current pack with still no response. called my pharmacy near me several times to see if my prescriber had finally did my refill and of course nothing.. calling really doesn’t do anything i’d rather them just transfer me to the doctor i had, she can pick up the phone and boom have my refill ready

I guess they mean well here, but nobody at all is available to answer phone calls, even literally right at 8am... You're still going to be on a 20+ minute hold. They only half handle things they say they're going to do. So you basically have to play phone tag over and over and stay on them to make sure they actually pull through with what they say they're doing... It's like babysitting a toddler trying to track down anybody here and yeah, this place is just a pretty big headache.

I'm lready having bad impressions about this health-care facility. I went there to book an appointment and they told me I have call them as well as confirm my appointment online. When I called, it took so long( an hour) to finally speak with a representative. Now that my appointment is booked and I confirmed everything online, they texted me an hour and twenty five minutes before my appointment saying they have to cancel it. Its just so unprofessional. I really do need to see a doctor. God knows how long it will take to book another appointment.

I have never had a problem with my doctor's or the staff that work with the doctors. On one occasion the person at the door who ask questions about Covid was very rude and violated Hippa rules. I made a complaint and haven't seen her there since.

I have on video! My sister had and appointment at 9:40 am. She had to wait for over and hour for her so called Eligibility person to call my sister. After 11 am they never called my sister. I called the Director Ms Janee to express how long we had been waiting. I told her, I give this location and F for how they had treated my sister. The Director said " R u still here " ? The Director said, I thought you were gone". I said, "No, we r still waiting to been seen by your Eligibility Specialist. " The Director said, I will put you back on the list. The Director came to the front desk and told my sister... She can come to the back but I couldn't. I decided to record and video the conversation. I was upset because I took it personal because my sister was there for and hour and half. After the Director unprofessional behavior it was best we leave. The Front desk was Awesome but management need to be do like the bible say, Treat others like you want to be treated. After, looking at Chase Brexton Mission Statement.. Management nor the Eligibility person fail today in serving my sister. It was no excuse for my sister to wait for and hour & half because they got upset with me for questions how long it took for them to service my poor ill sister.

Dr. Judy davidoff Is very unprofessional and doesn't do her job.went there for one reason and one reason only and she didn't want to listen and she's putting My life and Anyone else's life in jeopardy do not go to this place or you could end up dead Don't trust dr.Judy Davidoff She does not know her job and they need to fire her get rid of her. And as for the Pharmacy they dont tell u anything like they delivery or there out. Nothing about this place us good.

I love Dr. Alma Robinson!! She is completely amazing. Great with my babies, intelligent & patient enough to explain things to me in simple English. She is the pediatrician for two of my children and although I do not care for the physical location/facility, Dr. Robinson is the reason I go there.

Dr. Johnson is my Girl, she listens and then Instructs. She knows nothing is perfect but she is uncovering every possible solution for best outcome. She teaches by breaking down the information so you can understand what's going on with me and shows so much patience. Thank you for your smile, always make me feel good leaving out of the clinic

Dear Andrea Ajogun, I had a positive experience during my recent quarterly health check-up at Chase Brexton Health Care. Your professionalism and knowledge were evident, and I felt well-informed and cared for throughout the process. Thank you for ensuring a comfortable and efficient visit. Warm regards, Tim.

I love my Dr. Kimberly Johnson she pays attention to detail and is very informative. Anytime I have had chronic health conditions she immediately came up with a plan of action. Everyone should have a doctor like mine.

Simply awesome....NP Andrea was very attentive, a great listener and made sure all my health needs and questions were answered/completed. Simply awesome. Professionalism was on 💯💯💯💯💯

It was my first visit there and l would say that the experience was great. The nurse was good with her duties while the doctor, Andrea Ajogun was very patient and gave listening ears to all my complaints. She also took time to explain everything in details. The lab personnel was up and doing too.

Highly recommended. Dr Johnson pays attention to her patients, and has notes from previous visit, to compare to current visit, to track your progress. Actually cares that her patients are improving. Definitely let's you know if not improving!

My experience at chase Brexton is amazing due to doctor Johnson and her assistant. Every appointment I attend they show real compassion with my needs , and I so grateful to dr.Johnson for being my doctor. I would not trade her for the world.

My daughter and I felt very comfortable with Dr. Robinson. She was very pleasant, gently and informative. First visit and I'm pleased with the care she provided to my daughter. I even received a follow-up call!

Amazing Health care with loving and caring stuff ever since I joined, no regrets. Doctor Alma is an amazing person cares for patients, eager to listen and always brings out a healing solution toward my hurting experiences . Thank you Doctor for my Bulldozer truck gift. Am super happy 😄 ☺️

Has multiple disciplines plus a pharmacy. Accompanied my sister. Not impressed with her Dr. She does not hear nor listen to what was said. My sister will be looking for another doctor.

I was happy with my new doctor. It was my first time at the Randallstown office. The lady sitting at window 4 was extremely rude and yelled at me a few times asking could she help me as I showed her my lab work paper. All she yelled was “CAN I HELP YOU” and from her seat with the window closed. She never said come around to her window but I finally figured out I had to go around. My first time in the office and I had to deal with her bad attitude as I was extremely sick and weak. I was use to Kaiser and the ease of how they operate, not the chaos and messy office as well as unprofessional people. I walked to the pharmacy window as I waited to be called for labs and I broke down crying because I couldn’t understand the treatment I received from window 4. She laughed and made fun of me with co workers and all of them in that office laughed at me and showed me a bad attitude. I couldn’t stop crying. I waited 3 hours to from the time I got there and seen by a doctor, so labs and then get some meds. It was so uncomfortable being there. I didn’t say anything because I was too weak at the time to complain and frustrated. The security guard didn’t say or do anything but he was friendly with the people in the office. The pharmacist said the lady is usually nice and she was sorry I was treated badly and that she didn’t understand what was happening over there. I sat and cried until I got my prescriptions filled and left. I completely broke down when I got home. I am dealing with a lot and could have used a positive experience instead of being berated in front of others because I didn’t know the process at that office and no one told me. I really don’t want to go back there, but it took so long to find a doctor and I need one right now.

Colleen Roach and her MA Danielle Chambers are both awesome. Danielle always takes care of me and make me feel welcomed. She is very thorough with her work ethic. Shes friendly and very knowledgeable. Colleen always listens to the problems I have and help come up with healthy solutions. She never makes my visit feel rushed she takes her time to hear me and understand what I need. I never leave my visits feeling unsatisfied. If more doctors MA’s and nurse practitioners were like them people would probably feel better with connecting with their providers. I’m blessed to have such an awesome team to care for me.

Twice I've had scheduled appointments for my son cancelled. 1st time someone cancelled when I clearly wasn't the one who did so. Now the 2nd time the girl scheduled me for a time and they weren't even open 😡. Like why would you do that we drove an hour both directions to get there then back home 🤬

Have been coming here for years but this visit was a bad one. My appointment time was 11:00am I was not seen until 12:20pm Although my doctor was very apologetic. Midway through me appointment nurses in the hall were abnormally loud so much so I asked my doctor to ask them to be quiet. I hate to think of chase brexton as treating under privileged people with Medicare and medical assistance less then. Unfortunately this was my experience this visit.

Took a someone for the treatment of ear infection. She is a legal resident but can not afford medical insurance. Price was subsidized based on the age and the process went reasonably fast. The medical care and the medicine was provided.. Wish I knew about this resource before. These clinics are available nationwide and provides all medical care. The doctors and the staff were really good and caring. The building was too cold for the sick.

Why are there appointments when you can be sitting in the waiting room for an hour. It's like the staff doesn't know anything to help 🤦🏾‍♀️

Was not pleased with the change of doctor without reason. However the doctor who seen me was good. Although the flu shot was not ordered to be given. I had not been given the flu shot.. The machine to take A1C again was not working therefore had to go to the lab.. I will see this doctor in two weeks for bp...The next appointment given for January 2024 to seeing my doctor Dr. Judith Davidoff has been mixed up. Not pleased with the worker who gave the appointment ... in the portal the date is completely different as given. The communication needs improvement along with courtesy. Why should I have to call to correct an appointment when I am physically at the office??.?especially telling that it needs to be corrected??????

Dr. Kimberly Johnson is the best of all the doctors l have ever seen. She is well experienced and knows the right treatment for every illness. She is a good listener and a health problem solver. If there's a score greater than 100%, she will get that from me.