I'm not sure why this place has so many negative reviews, it's honestly the best mental health facility in Charlotte county! CBHC saved my life. I was deeply entrenched in my addiction to narcotics and had no idea how to stop. I was about to give up but I decided I would try one last time. I wrote a pretty lengthy post detailing my substance abuse problems and my desperation for anyone to provide assistance. I didn't expect any sort of response, I actually didn't even think anyone would take the time to read it. Twenty minutes later a representative pulled up at my house along with a police officer. I didn't put two and two together until they informed me that they read my comment and came to help if I still wanted it. The officer escorted me to there inpatient substance abuse facility and made sure I was all set before leaving. They saved my life. I don't know where I'd be if they hadn't come to my rescue. I'm 3 years clean and sober and still have ongoing therapy here. Everyone is absolutely amazing at CBHC. Thank you for all the wonderful things you do for people who need help!

Edit: I was inpatient in October 2022. I am in your records. I will make the call. Thank you. I was put on the floor. A dirty floor, with a smelly blanket and plastic pillow. I had 2 very sick room mates. Schizophrenia. One woke me up sometimes feeling my vagina saying I had her baby inside me. I was detoxing from alcohol and am a professional, but was very ill. They gave me nothing for almost 2 days. I puked into a dirty sheet I found so it wouldn't be on the floor. Then they brought be a trash can. I showered without any soap or shampoo after almost 3 days. No clean clothes or scrubs to wear. I flicked a couple bugs away on the floor. I waited 45 hours to talk to a doctor. This was the worst experience of my life. If I didn't feel suicidal when I went in, I did when I left. I am embarrassed to work in the field of psychiatry.

Date of Incidence (DOI): 08/19/2023 -09/01/2023 Dear Compliance Team members, Quality Management staff Members, and Corporate: I was a patient, and the treatment I experienced was inhumane. My experience at your organization is defined as abuse, neglect, criminal kidnapping, and violation of my rights. I arrived at your facility on 19 August 2023 sedated via Charlotte County Sherriff Office with Ketamine 250 mg (a general anesthetic) after I questioned the three male officers: "Why are they turning off their body cameras." CCSO injured me to my (L) shoulder and (L) knee. I was sent to ShorePoint in Port Charlotte for medical clearance due to adverse effects from "Ketamine" and whatever sedative the CCSO department gave me. Dr. Singh Chauhal (the only humane professional at CBHC), a psychiatrist at Charlotte Behavioral Healthcare at CSU, saw me. This provider instructed that I was to be released on 20 August 2023 and "No psych medication should be given to this patient; only give to me Norvasc 2.5mg antihypertensive and hydrOXYzine (Atarax) 25mg and prn for anxiety and Keflex 250mg. On 20 August, I was seen by Dr Sigh Chauhal and cleared for release. Jenna Deck and Miriam Hall, my classmates at FSW, and Jessica, the social service supervisor on duty, interfered with the providers' plans. I was threatened via Jenna Deck RN, stating, "I was not going to release you and you to need do what I say take this medication, I am going to document that ill in your chart to reflect to the psychiatrist and you will not be released anytime soon." I filed a grievance. From that day forward, I was abused chemically repetitively (by CBHC and CCSO) physically, mentally, and spiritually, and kidnapped for 12 days ((CBHC and CCSO) and by numerous staff members at CBHC. In addition, my right to legal counsel was not granted and violated. I was deemed incompetent and chemical by Dr. Mario Oliveria and Shawn Arkons, ARNP (I fired Dr. Mario Oliverio and Shawn Arkon ARNP) and requested a second opinion which was not granted. "Dwayne," CCSO and CBHC and their staff members subjected me to ongoing repetitive abuse and violating my rights, such as: 1. Denial of right to leave. 2. Kidnapped 8/20/23-9/01/2023. 3. Refusal of phone calls and visitors. 4. Ongoing chemical restraint. I was also threatened via Courtney RN, "I am going to give you a shot over and over again." 5. I was physically slapped and scratched in the face by Nurse Beth F. (leaving a permanent scar). 6.Deemed incompetent by Dwayne and CCSO (to protect themselves from legal ramifications) without being seen or spoken to by Dwayne prior or assessed by him. 7. Refusal to grieve. My Grievances were tampered with by Raven and a copy of my grievance was intentionally lightened 8. Kelly Decker, the Clinical Director, did not address my grievance and continued to lie to me on 8/23/23 and ongoing. 9. On 24 August 2023, I was sedated and sent to Bayfront Punta Gorda, seen by "Dr. Boris Reznikov, and returned to handcuffed in Punta Gorda Sherriff K9 car and Nurse Jennifer Deck RX Chlorpromazine 25 mg twice a day RX E38518/0N 10. On 25 August, I was lifted up by 4 maled staff when I was not resisting and staff chemical restrained me with Chlorpromazine 25 mg IM given by Nurse Laura, Nurse Assistant Manager, even though I expressed that it keeps me awake and that sleep deprivation is one of the reasons why I am at CBHC. Michael staff member fractured my finger and injured my (L) thumb by slamming hands with a steel door. a. I requested to go to ShorePoint in Punta Gorda for my injured hand's TX, which was denied. 11. On 27 September 2023, I requested to be sent to ShorePoint Punta Gorda Hospital because my finger was smelling, and an infection developed. 12. I was forced to take Depakote ( a mood stabilizer 250mg twice daily and Abilify (antipsychotic) 10 mg once daily or will not be released. 13. I called the CBHC post discharge due to I have permanent injured sustained at their facility and still no one contacted me from this organization (see attached photos).

Checked myself in for withdrawal symptoms of opiates. I was already in withdrawals when I got there. After 4days still in full withdrawals they had the nerve to tell me I don't score high enough to get any suboxone or subutex to help me through. So of course I want to leave and couldn't for 24 hrs. My advice, don't go there for a opiates addiction problem. They don't care about your wanting to do the right thing and quit. The first thing you gotta do is go through withdrawals and quit using. If you got no support, you can't even make it through that. Then you got no chance to get though the first step. This place is only good to get 4 or 5 days off the street. A free motel room and food. Every body there is super nice. But they just don't have proper experience with the addicted people that want to get help. Like I say.... 4 hots and a cot.

This placed saved my life. When I was young, my parents to me took a psychologist. I was a stubborn teenager who thought therapy was pointless, but I was put on medications for being diagnosed with Bipolar disorder, which at the time I didn't even understand. By the time I graduated High School in 2014, I thought "oh, this medication is nonsense and it's all in the mind" and stopped taking it cold turkey. Two years go by, and manic and depressive episodes start occurring. I realized it was real and it was dangerous left untreated. It only got worse and worse. I first sought help through Virginia B. Andes. Their process took so much time to become a patient. I thought I had brought them all the documents the requested, to be told I had more to get. I was in a manic phase. I lashed out on them. I was desperate for help and wanted to be seen. I ended up banned from the property. I understand my behavior was inappropriate, but self-control goes out the window when manic. Weeks later, I reached out to Charlotte Behavioral Health Care. Their process was clear and a breeze for me. When I soon sat down with some one, they saw I did have a record that Virginia B. Andes reported me to them. Regardless, they still got me the help I needed. right away. They have always been kind, caring, listened. Their customer service has always been great, when I run out of medication and need a refill, when it comes to scheduling appointments, and making it possible and convenient to have check-ups via webcam. I can't thank CBHC enough. I don't think I would be here today if I hadn't received their help. Thank you.

Don’t recommend this place. Dr evaluation was sticking his head in the common room and asking “How are you doing? Not feeling suicidal today? OK” and no other assessment was done. No diagnosis, medication or future treatment plan was even discussed. Staff (if you could find them) sat around playing on their cell phones and ignored patients. Staff talked about patients families and made fun of patients. Very disappointed and disgusted with the entire process.

DO NOT, I REPEAT, DO NOT allow anyone to send your child here. They are verbally and mentally abusive to children. My child asked for their medication (which i signed for) and a pillow ( because they didn't have one) A PILLOW! so they could sleep comfortably and was screamed at more than once to go to their room and that they wouldn't be getting anything. We only recently discovered this abuse when we did a follow up with their therapist and they cried over their treatment there. Their last night there, we had our hour visit. Within 15-20 minutes of our visit the aid stepped in, looked @ her wrist watch, asked if we were about done because her shift was almost over and she had to to get out of there. I asked to speak to a nurse because my child wasn't getting their meds only to be told, I have to call back the next day and talk to someone while there was a nurse there giving report. She was "too busy to be concerned with our problems' is what I was told. This place is disgusting and I'm 100% sure they do more abuse parents don't see. I was lied to on multiple occasions about my child's meds told I didn't sign permission for them to have their meds when I contested I had they said well we don't see it, and then admitted they finally saw the papwork where I signed two days prior. Still no medicine given. My child left there worse than when they went in. PROTECT YOUR CHILD AND FAMILY MEMBERS BY NOT ALLOWING THEM TO BE TAKEN HERE. ITS DISGUSTING and abusive. Dear Charlotte Behavioral, if you need PCTs or CNAs... Especially NURSES, THEN EDUCATE THEM IN THE FIELD THEY ARE WORKING IN!!! They all acted as if they were only there for an easy paycheck. The state will be notified. Clean up your facility and actually hire people who CARE about what they do and who they provide for.

My daughter has been a patient for 3 years.. in and out of baker acts. Police are involved with her on a daily basis. I'm looking for assistance for a inpatient service they tell me they will call back and never do. Whenever she is released from a baker act there is no action plan or even a call from a case worker. As a parent I'm in desperate need of help. You got my number. Please help

I have been trying to get my meds refilled for almost 2 weeks and left messages ever day with multiple levels of people including scheduling, nursing and who knows who else. Now im currently going through withdrawals and still haven't spoke to a person. I do not have an appointment until mid February and I'm left to deal with it on my own. I suffered a brain injury and now have a seizure disorder and I'm afraid the withdrawals will send me I to a seizure or something worse. I left them full details on the answering machine many times but still have not heard from an actual person. This is not the first time I have had issues with this company and I would not recommend them to my worst enemy. Do yourself a favor and go with someone else. For a company dealing with mental health they are not doing a very good job.

MY NEPHEW WHO WAS THERE YESTERDAY, WITH MY SISTER HIS NAME IS EVAN IS AT THE HOSPITAL AND WE DON'T KNOW IF HE WILL LIVE OR DIE. HE MADE A PACT WITH SOMEONE TO KILL THEMSELVES BECAUSE HIS FRIEND WAS GETTING SENT TO A BOYS HOME. He's been a patient for 2-3yrs. They gave him ritalin first time. He couldn't sleep.Ritalin Narcotic. Then from that to Paxil, Wellbutrin, all of the SSRI and plenty of amphetamines, which he probably sells them. My sister has 2 kids, works 2 jobs. He steals her car. She try's calling him within 10 mins she get's a call from the Cops. Saying they had just pulled over her son who is 15 with a learner's permit and intoxicated badly, and doesn't go to jail. Police left thought the car was getting towed. No because he ran out gas, somehow he got more gas in that car. At 6 that morning. He had totalled her car. So, she goes straight from there to if Police don't work how about his 3 yr long patient at behavioral center. Sounded good to me. They didn't want to help. They claimed they lost breathalyzer and they have no drug test. Well honestly if this is state funded, then you should drug test to know what the heck in there system that throw's off all the drug's you give the child. You were out, and just referred to place's and avenue's. We cannot afford a rehab center. 6 times in one week he's had deal with Cops walked every time. I'm so confused why you did so little to help. Well you not the only one's I'm mad at but you could have done something. Anyway I know who talk to fix some stuff like these people Jennifer Tschetter J.D. No Relationships Chief Operating Officer -- Darcy Abbott No Relationships Chief of Bureau of Chronic Disease Prevention -- Nathan Dunn No Relationships Deputy Chief Operating Officer -- Alexis Lambert No Relationships Chief of Staff -- Fabienne Ouapou-Lena M.D., M.P.H No Relationships Chief of Bureau of Family Health Services Uncalled for cry for help at a place that name states that what they deal with and he's a 3 yr patient. At least give him 5 mins with Doc. Words will never ever describe how I feel how my nephew is fighting for his like this. READ THIS BEFORE YOU TAKE YOUR CHILD HERE^^^^^^^^^^^^^^^^^^^^^^^^^ get your kid child dead/suicide/zombie out on there dumb kid's down drugs. Then, throw in fact narcotics and if you give out a Narcotic you need drug test. Also if you misdiagnose someone on Adderall or Ritalin and you don't drug test, you don't know if it's in his system or not. He take them or sells them at school and more drugs would pop up and give you that reason why something not working with this child. if they 0 out 5 star that what you would have gotten.

I've made several attempts to write a review but erased it because no one cares to change their actions of error. My husband checked himself into this facility to get pharmaceutical help to assess , plan & evaluate his current medication regiments with expected outcome to prescribe a personalized combination of medication to bring stability. A few days after my husband checked himself in , we got a call from his male nurse that " He feared for his life and was scared by my husband..." I asked what happened, the male nurse replied my husband was yelling uncontrollable and he called the cops to Charlotte Behavioral Facility in Punta Gorda. My husband has been diagnosed with his condition since he was about 13 years old . My husband has never been physical or tried to harm anyone over the course of struggling with this diagnosis. My husband managed to finish FSW college with HIGH HONORS , hold down his job over the years and provides for our family ( Myself -wife , a son & a step -son ). My husband is a well rounded educated black man that has battled this diagnoses since childhood. I went to visit my husband after speaking to the male nurse on the phone ( Who stated he was scared for his life ..) and saw tazer marks on my husband and smell of bodily fluids specifically urination. Our family persistently refused to let it go without seeing video surveillance of the incident. We sat down to watch the video and with tears in our eyes say where my husband was upset in his actions , the cops came , they aimed the tazer at him and we saw where he stood where he was and held his hand up then he was tazered , hit the floor and urinated during the convulsive electrical stimulation of the tazer. We contacted internal revenue and they stated the police officer was justified in his actions. We contacted the facility and they stated they have never had any nurse call the cops without first trying to defuse the situation with less invasion measures first . This happened early last year around February and my heart still pains that the police officer that's supposed to protect and serve regardless of personal skin preference or political preference but must protect and serve all people especially those mentally impared . The nurse whose job not to harm or hurt patients willfully or without any hidden personal motives or beliefs. I would love for those involved to take a moment to envision this same incident happened/happening to your precious loved one or family member inorder to understand that this is My precious loved one , This is My family & This is someone's child also - HUMAN BEING ! It is very sickening that these are the people behind closed doors taking care of the mentally impaired , those with addiction problems and those who may be sedated with opioids left in the hands of these type of nurses , police officers and most importantly this type of management.

I missed one appointment with my therapist and had to be shamed and given the third degree about it and be told I had “missed a few”…NO, I MISSED ONE & you’re not gonna scold me like I’m beneath you.... Be professional…..It’s not your place to be scolding me as a grown woman… I missed one session unintentionally…. Give me a break…. and get a life! Someone needs to talk to the woman scheduling appointments today. Goodness.

Have been a patient here for a while now. I called earlier in the morning on a Monday asking when was the latest I could do a screening to pick up my meds. I was told by the person on the phone said 5:45. I left work early in Venice and arrived 5 before 5. Checked in and sat to be called for testing when they started to close the pharmacy. When I spoke to the pharmacist who was very short with me and told him I'm waiting to pickup. He said we close at 5 and shut the window. When I tried to speak with the staff about an alternative to get my meds everyone just said screening and pharmacy don't have the same hours. ??? Extremely disappointed especially when pharmacy hours are 8:30-5 and the average person works till 5. How does that work??

If I could give 0 stars I would. My son has been in the facility for almost a week. I have received vague updates and even the DCFS caseworker called Friday and wasn't provided an update. In the meantime the facility has blocked all access to my son outside of answering my questions with vague responses or telling me that the director would get back with me Monday. I called this Saturday for an update as I normally receive a daily call about my son and the weekend clinician said she doesn't call families when there isn't an update or change. CBHC will not let his grandmother call and speak with him (even though she has before and was on the approved list). The facility is refusing to provide me with documentation regarding his Baker Act, diagnosis, or a treatment plan. Everyone from the Charlotte County Sheriff's Office IRIS team and his DCFS caseworker have been amazing. I do not know or understand why CBHC is not helping my son transition into a long term treatment facility to receive treatment. **Update 9/18/2023- No one has reached out to me or spoken with me from the facility. There are not 2 people working with me at all.

Very sadly I had to contact 911 today to have my son evaluated due to a mental health crisis. The IRIS Team (community based crisis response team (police, fire, crisis therapist) of CCBHC) arrived after the police intervened at my home with my adult son. They were all very professional and as far as I could see/hear very professional and caring with my adult son. The IRIS Team was aware of my intention to pick up my wife and see my son through the intake process at the facility, and they provided directions and where to go. When I arrived about an hour later (due to travel time), I was directed to come back at 7:15 pm for visiting hours, despite that it was about 9:30 am and I was TOLD where to go with them knowing I was going there immediately. That was a wasted 1 1/2 hours driving. I left 2 x messaged on the 'clinician' line at the ASU (Acute Stabilization Unit) asking for a call back as to provide his clinical history. No call. Are you surprised? They might give the excuse that it would be a violation of his HIPAA rights, however, they can listen without violation. I am a licensed therapist myself, I know the rules/laws. Another missed opportunity. My wife and I attended the full 1 hour visitation time. The mental health technicians (what an odd title) were unprofessional. A woman asked us to put our belongings (to include phones, keys, wallet/pocket book) in an unlocked locker and said that someone would lock them up. Upon us leaving she said that someone already took the locks off. What a MASSIVE LIE. There is NO WAY those were locked up. I hope integrity is not a part of their mission statement. The setting where my son is presently is drab, noted for much dust/cobwebs on windows, echoey and loud visitation room. Is this the kind of setting to instill hope for the hopeless? My son's bed was a mattress ON THE FLOOR. Am hoping DIGNITY is not a highlight of their mission statement after that. He complained of the mattress being dirty, smelly and with used tissues on it when shown his bed. YIKES! Upon leaving we (my wife, son and I) had questions about his meds. Was informed that unit RN manager not available and to call to ask questions (I called several times and the phone system was not working properly and then successfully left a message on the 'clinician line' again. Is that listened to with any cadence? Was told by mental health technician that they had access to all meds and in rare occasions they ask that meds be brought in by family/support 'but this like never happens'. We asked our son to call us to tell us status of his med experience after we left wanting to ensure he received them (we left at the time of night med distribution). He called us on our ride home and they did not have one of his meds (I do not fault CCBHC for this as it is an older med which is hard to reliably get at pharmacies on a regular basis anyway, even though there is an institutional pharmacy (Genoa/United Healthcare) on site). Naturally, we offered to bring it in (if you are counting that will be my third round trip of 90 minutes in one day; 90 + 90 + 90 = 180 minutes of wasted time!) which I promptly did. Lets see, he arrived around 9 am, they knew he was staying and would need meds (at least at 8:30 pm and yet they did not pre-emptively ask me or my son about this med and not having it on hand and needing it delivered). Another self inflicted wound for CCBHC. I guess they are pretty lucky they are the only gig in town for this sort of event as there is less incentive to provide a dignified experience with professional integrity. I pray that you and your loved ones never need to experience this first hand or vicariously.

my therapist brooke was amazing and i have no complaints about the therapy here. but the psychiatrists are lacking, ive tried every single one of them. i do not remember the names but the younger one was very late to the appointment and refused to address my concerns about adhd even though the appointment was set for that and told me to come back in three to eight weeks. the other woman there changed my meds and told me absolutely nothing about them, didn’t tell me what they would do or the side effects or just any information on them. she also cancelled my anxiety meds and prescribed me two bipolar meds, when we talked we discussed canceling the old bipolar meds that made me dizzy, not the anxiety ones which i really need. it takes a quick google search to see trileptal is for bipolar and fluvoxamine is for anxiety, so how a psychiatrist could mess that up is beyond me. but now i have to rush to find a new one to fix the issue before i run out of them.

Very disappointed. I have a referral order from my primary care physician, already with a diagnosis and existing medications. After trying to get in contact with the office multiple times, my call was finally returned and I was spoken to very rudely and was told that they aren't taken new patients and that my referral doesn't exist. She was absolutely no help and didn't even try to understand what my referral was for, and her tone was so disrespectful and snippy that I had to just hang up. I contacted my physician to see how to proceed as for I now am unable to get refills and to seek a referral elsewhere. For this being a mental health clinic, the way I was spoken to as a patient was extremely upsetting and triggering.

If I could put 0 stars I would. I was there on 9/4/23 and it was the absolute worst experience I’ve ever had, I went in with suicidal thoughts and they put me in a room with someone who was actively trying to commit suicide while in there. I had multiple panic attacks while there and told them that I need my meds bc I felt one coming on and I got told she’ll help me in a minute but an hour goes by I’m in my room and having a full blown panic attack and still no nurse and no one came to check on me at all, I HATE this place so much and I don’t recommend ANYONE going there

We had called the front desk and asked what was required to visit our niece. The only requirements the lady had mentioned were a valid ID , be 18 years or older, and 2-3 guests allowed. After driving an hour , we arrive to find out that it’s only 2 guests allowed at a time , and that for minors the mother has to be present for visitation. Our niece was wandering in the hallway and got a glimpse of us only to be told she can’t see us in this obvious time of need.

I was recently put in the facility to “clear my head” though I appreciate the stuff and I think there very sweet and kind but I did think that some of the staff were very unprofessional.. the lady I had spoked to when I had first got in there to explain the situation, asked me to repeat myself several times and later on while speaking to dcfs she switched up or messed up everything I had said.. which I think it’s very important to have all the information accurate in which it wasn’t.. I also had spoke to a doctor for my “evaluation ” he asked me what was going on I tried to explain but he cut me off in the first 30 seconds saying i have racing thoughts and other things.. but wouldn’t let me talk so I just stopped talking and was out of there in about 5 minutes and he was there because the other doctor was on leave I believe.. the lady I had first talked to insisted I was bipolar but I was diagnosed maybe 2-3 months prior with anxiety disorder and so they tried putting me on medicine for mood swings.. which I didn’t feel comfortable taking becuase they wouldn’t tell me my diagnosis and I asked everyday that I was in there, talked to my clinical no answer, dcfs worker no answer. I do feel like a lot of things were unprofessional from these people and wanted to let you guys know so maybe this could be fixed for other people so they don’t have to go through this.

At first when I had contacted c.b.h.c. there was a bit of misconfusion. I didn't give up though! I had spoke with a lady by the name of Jan and she referred me to the right therapist! Thank you for everything!

Recently my pain dr got his license suspended. Ive been on pain medicine for along time. However decided to go off of it and knew id need help. I called my dr Peta" and got right in for a visit. The front desk ladies did a excellent job. Definitly a caring place. They hit my problem head on and solved my worries. Thanks to all of you!!