I promised to keep you informed if there were improvements: The areas from reception leading into changing rooms and swimming/sauna/steam room is much warmer. Water is clear and inviting. Swimming lessons are available for all age groups. Hot Tubs water is still not so Hot but much better than before. The floor was still wet and slippery so caution when walking through from changing rooms leading to the swimming area, (would need constant clearing away of the excess water). 20p for use of hair dryer! Free Parking is available, you can book online for your swimming lessons/sessions or join the gym. It is a lovely place to be.

The paid swimming lessons were a joke today 4/6/22 2 tutors for 16 pupils in the lowest skill level classes. One teacher was messing with the ropes, popping out to the big pool or focusing on one specific pupil. How is that safe! The guidelines are 1 teacher per 6 children. Also no lifeguard either.

Changing cubicles have just had a make over clean only 1 swim lane rest of the pool taken for swimming lessons, there is a fun pool but not swimmable. There is a steam room and sauna and jacuzzi also which is a nice touch EDIT* the amount of non blue badge holders using the dedicated parking is ridiculous! Monday evening and no where to park as the BB parking is full and only 1 or 2 showing a BB it needs monitoring and controlling

The poolside, changing rooms and shower cubicles smell of wee. The pool water was full of white bits and there were tissues, plasters and dirt across the pool floor. The pool had so much chlorine my eyes and nose were burning afterwards. The lanes were overcrowded and there were people messing about, they were not there to swim! People were also blocking deep end wall in some places and wouldn't move over (this prevented people from stopping at the end for a rest) that's quite dangerous. In the changing room, there was a group of men walking around banging on the changing room cubicle doors, playing music and swearing at each other and other customers (this happened on my last 2 visits!) I saw a member of staff walk through who didn't say anything. I felt very uncomfortable during my time at the centre. I will not be visiting again. This is not a family friendly venue. The pool and facilities are filthy and poor behaviour is not challenged.

They expect parent and babies to swim in the main pool amongst the lane swimmers which causes frustration on both sides and only gives parents and toddlers 25metres of one lane of the pool to swim in at best. Baby pool area is always shut (lifeguard said its only open for an hour between 1pm-2pm but has always been shut when I've gone.) yet still make you pay full price. When the baby pool has been open it's not very clean. I'd advise to go elsewhere if you want to take a little one for a swim. Car parking is always very busy, no child and parent spaces - the spaces are very small and always struggle to get a little one out the car. My little one enjoys the soft play area but it is very small and can get busy quite quickly.

This pool COULD be fantastic. The 2 water slides are its USP and fun for all the family BUT, Why let pervy old men sit on chairs along side the sauna and family pool? Why does the Lazy river not work? Why do the water features not work? Why did the waves only come on twice in our 1 half hour session? Why not let kids swim in the main pool if there is only 6 swimming at the time.

Toilets by the pool wasn't very clean and smelt bad. We've all caught COVID from there my poor little boy he's only 6 months and he's got it has well. So did a family member when he went there. There's a lot of staff stand around talking has well. Need to sort themselves out

Disgusting customer service. Spoken to a 'manger' on the phone who had 0 people skills. Hes actually a receptionist as I've met him face to face a few times. Due to MY payment error for two courses i pay for they added a £20 admin fee to each course so £40 in all, had no intention off helping me with the error he was very rude and this resolved in me cancelling my courses. I will not be using these again. Bad customer services, dirty/smelly changing area and badly managed! Stay clear !!!

Staff very impolite spoke with us yesterday when we find out sauna is doesnt work and etc. Still in changing rooms urine marks and smell. We all back to WV Active leisure centre. Shame

First visit to the big pool on Saturday. My son and I was harassed and threatened by Jack (lifeguard). My son was so frightened that he asked to leave the pool and was crying. After we had been in the pool for an hour Jack sent his female colleague over to tell me to return to the 'non swimmers' side of the pool. They did not bother to check if my son was okay after belly flopping into the water. Jack returned and threatened to get the Duty Manager if I did not move down the pool. When I agreed to him getting the manager, he became frustrated and threatened to jump in the pool and remove me if I did not move to the 'non swimmers' section of the pool. At no point was my son or I struggling and so had Jack laid his hands on me, this would have been deemed an assault! Had I looked like an older women, I would never have been treated in this way or spoken to in the manner of which the young staff had engaged with me. Josh on reception has a bad attitude when engaging with customers and I think that overall, the staff of this leisure centre need retraining.

Couldn't create a free account to prebook a session 'an error has occurred' was the message. OK, glitches happen. Tried to call through and no answer for 5 minutes. Decided to try and turn up. First impressions were that it had a good range of swimming accessories for sale (no prices though). Asked for the family swim, 2 adults, 1 child. Server was quite blunt. OK, it's hot, maybe that could be it. Was told 4pm (at 3:25pm). I asked if the 3:30 session was full and got a blunt yes. We sat in the cafe for 20 minutes, waiting, had a drink and it was pleasant. The lady serving in the cafe was lovely and made a real effort with my son, which is always lovely, as it encourages him to help with the interaction. Went to the changing rooms and it was quite dirty underfoot (OK, people wear outside shoes), we got undressed into our swimming costumes and went on in. Showers for entry and exit we're good. Not too hot/cold. There were also private showers, which is a nice touch. Went into the wave pool. Noticed the small pool for babies and toddlers, this seemed good. The wave pool was small and felt cramped due to the amount of people there. We used the part that connected the main pool to the wave pool, and we're told no, we couldn't go there. Even though it had a connecting route. There was algae on the floor and quite a bit of rubbish about. There didn't seem to be anyone cleaning up. Because we had taken my 3 year old son, he had an extremely small area of pool he could play in/swim in. He wasn't interested in the baby pool, because he likes to swim and jump in the pool, not sit and splash. He couldn't go too deep as he isn't a strong swimmer yet and needs a floaty vest. He can't use the rapids for health and safety reasons (understandably). So he had a minimal amount of pool he could use. This didn't seem fair as there was the main pool that was fairly empty (not the swimming lanes). It did not feel like value for money at nearly £15 for 2 adults and a 3 year old. We won't be returning for at least a couple of years, until my son is a stronger swimmer.

Vis ited the facility yesterday with my partner and his wheelchair bound 5 year old daughter. Checked in, and asked for the radar key for the disabled changing room, to be told there was a £5 deposit required. (Please be mindful that we have used this facility many times and never once been asked for this). But not a problem, "can I pay by card?" "No, cash only" "But I don't have any cash on me" "Oh well, nothing we can do then...next please!" Your 2 staff members on the desk were completely unhelpful, ignorant and unwilling to do anything to assist, happy to just leave me standing there, already having paid for a swimming session! Only paid a bit more attention when I told them in front of a queue full of people that what they were doing was discrimination. If it wasn't for the calm manner and helpfulness of your duty manager who came out to speak to me, I would be completely unwilling to use your facility again. After returning home, I trawled your website to see if I could find any mention of this "policy", and there is none! Might be an idea to add it on and make people aware so that they are not caught short as we were

Good place for a swim even if not that much around. The place got 2 saunas a normal and a steam one a gym upstairs that will cost you extra was £5.7 to use the sauna , swimming pulls and some slides nothing major. An ok place to have some relaxing time. The lookers a bit smelly...overall ok

Booking required for swim, not too crowded, variety of fun things like water slides, waves and flumes , different ability pools of different depths and a safe toddler pool too. Also has hot tub and sauna for 16+

At the front when you enter the leisure centre it seems nice and inviting. But when you go into the changing room it is horrendous. Dirty floor, Cubicles are disgusting and the changing room smells of strong urine. Infection control does not exist here. Very poor sanitation, I'm scared to bring the kids back there incase they catch something. This place has alot of potential, it just needs to be managed properly and needs a vigorous cleaning schedule. Something maybe wrong with the sewage system cause I can't understand why the urine smell is so bad in the changing room. Update 14.01.2024 Things improved for a few weeks and now the standards have gone back to the way it was before. Changing room smells of strong urine again. I'm withdrawing my membership. Scared my kids might catch something.

I went swimming here for the first time in a few months - some of the recent reviews made me a bit nervous but my visit had no issues. It was a weekday daytime so it wasn't busy, there were school swimming lessons but the lane pool still had three lanes open for other swimmers and the changing area was in reasonable condition with plenty of available cubicles and lockers. The lockers need a £1 coin which is returned after use. The water temperature was comfortable and I didn't find the chlorine level too high. The pool and changing area were reasonably clean, not perfect but not in bad condition, I did visit at a quiet time though. At £5.90 for an hour's session plus free parking I was happy.

Had a good time with the lads from down my local 😀 up the Goscote 🙌🙌 very clean and very well looked after and the slides were especially good. In my opinion they are the crème de la crème of water slides 😋

Came here for the first time to try out the swimming and sauna and was very happy. Pool was not too busy but we did go early. The sauna is abit on the small side but again you don't stay in too long for it to clear out. We were shown around the gym around a very nice woman at reception, to see what else it has to offer. The changing areas could have been a little cleaner but I would recommend this place for sure. Will be returning.

Attended a family birthday party in the soft play area today. Staff were rude and unprofessional when dealing with an time overlap for another party down to their miscommunication. Absolutely disgusted.

We went yesterday and it was absolutely VILE. Changing rooms are small, smelly and filthy, the floor throughout is slimy, toilets stunk of urine and had feaces on atleast 2 of the toilet seats, half eaten food on the jacuzzi steps, Half empty bottles, plasters, paper and the odd nicotine patch over the poolside🤢 Chlorine was stupidly strong and hurt our eyes, the sitting part of the fast flume is black and mouldy, an alarm went off and we were told to get out the pool, them the alarm went off and we were told we could get back in, absolutely no explanation given though, Jacuzzi is the same temperature as the pool, it's also really unnerving the amount of men who go alone and don't move from the pool edge for the whole session and just appear to be watching people. Won't be returning any time soon!!

The pool is super crowded and there's barely any space to do anything. It's also kinda dirty.The fast flume lasts 2 seconds at most and depending on how you go down, it hurts pretty bad.Despite this it had some good features like a wave pool,waterfalls,lazy river,jacuzzi(hot tub 16+) and a toddler pool. The changing rooms were decent but I didn't go into the toilets (from the foul smell coming from them it's good I didnt) overall its a decent place as long as you don't mind it being crowded or dirty.

Such a shame as this used to be a great day out The changing rooms are swimming in musty urine and is offensive to the nostrils, (definitely take footwear for walking round) on top of this it’s like a sauna trying to get changed, as there is no AC and trying to avoid the disgusting floors is mission impossible swims are timed by wristbands, and any inconveniences are taken off your time there is little to know control when it comes to things like goggles been thrown around for fun while people are trying to swim, so you can also enjoy trying not to be assaulted by objects while relaxing the lifeguard had absolutely no interpersonal skills and was extremely rude when I was trying to ask a question, however I won’t tarnish all staff with the same brush the jacuzzi is freezing and has little safeguarding in regards to changing rooms and behaviour of people using the facilities as I dread to think what some women (and men) are experiencing I hope something is done about these issues and no I don’t want to email anyone, take the information people are giving in reviews and act on it, or at least get the human waste off the floor

Be AWARE people do not leave valuables in lockers. My locker was broken into last night and my car keys, purse, mobile and clothes were all taken. they also STOLE my car . I did NOT find the staff that supportive just left me standing in the reception with my swimwear and towel around me until my husband come to get me. They still haven't looked at any CCTV and didn't bother reporting to police because they couldn't get through to them. Just be careful people especially with the staff around there!!!!!

Very kind teachers and they teach the kids great! My kids have been going for about 12 weeks and they can swim 10m already! Thats about 12 lessons and the lessons are 30 minutes long! They give badges and certificates too! Only £3.50! And you dont even have to buy them!

I have been a member of this gym for a few months now and I do like it. There is a nice big car park which even at its busiest time I have never struggled to find a parking space. The actual gum itself maybe lacks on equipment range especially for men to go there and train. Could do with a few more machines and less of the same ones on the front row. The staff who I believe I have now met all of are extremely nice. There are 3 that stand out particularly; the black guy who I believe does domestic services, young man who works on reception with bright blonde hair, and another woman with a shirt blonde Bob who is always smiling and chatty . I use the sauna and steam at least 3 times a week. That area and the women's area could benefit from more staff presence of an evening as it can become quite grubby ... (at times tissue everywhere) the ladies changing room is regularly left grubby and seems to have become a little worse

As a regular user of the facilities ,gym sauna pool etc . I have had many different experiences. Firstly can I praise lifeguard Kelly. She is so pleasant and polite when visiting earlier this week , the other staff could definitely learn from her. The showers are terrible, barely warm and the changing rooms smell at times . Number of times I have had to depose other peoples litter out of the cubicles. The gym, male toilets are always clogged up With water over flowing on the floor, it’s not good when walking through the changing rooms and entering the gym.

My daughter goes to swim lessons with the school on a Thursday morning and has really enjoyed going untill going back to school after the Christmas break. The original swimming instructor she used to have was lovely, encouraging and spoke to the children with patience and respect. But since returning after the Xmas break she's had a new instructor and she has no patience and thinks she can speak to the children in an absolutely disgusting manner. She mocks children like a petulant child and has zero patience. She should NOT be able to work teaching children if she has no idea how to engage with them.

Myself & my 2 kids. (6 & 9) plus my friend, her partner & kids (twins 6 & 12) all went last Wednesday in August 2022 we had a fab time. Kids loved it, there were enough people in there but not to make it too busy. The waves & the slides were the kids best parts. Changing rooms were clean, and loved that the hairdryers worked and are free that's a nice touch. Lockers too £1 but comes back out once opened so they are free. Showers were nice & warm also. I will recommend to others & I kno we will definitely be visiting again.

Tried online to book this place unable to get through.the daughter also tried, then the son in law had a go no luck. The daughter then phoned them and they said do it online. The date 27th july 2022, absolute joke

Exemplary customer service from Josh and Debbie regarding a membership query for my son in Canada! Both so helpful, friendly and kind. Noteworthy service.

Swimming during these Covid times, is a stressful affair and they were perfectly helpful and even without prior booking - which currently is a must - they managed to fit us in, due in part to having so many pools available. The staff were very helpful and the whole experience was great. However, make sure you book at present times during this pandemic otherwise you may end up having to wait quite a while. Luckily there is plenty to do in the area.

Far too cold, too crowded (even with restrictions), absolutely filthy, no private or even female/male showers, and too restricted about areas we can enter with a toddler. Ive been on plenty of waterslides with him before, this is no more severe - and he isnt allowed accompanied by me - ridiculous. I dont normally leave reviews, but this pool is a disgrace.

My daughter comes here for swimming she had a very bad experience with a swim teacher name michelle. My daughter in stage 2 just started that class. Michelle was her new teacher she was making my daughter do some swim kicks that she didnt know how to do?! The teacher was shouting at her even when i ask her to not to do this as she senstive and it will take her time to get used to the kicks she asking her to do. Michelle made her really upset so much i felt so bad for my Daughter michelle ask her to step on the side i was like u could just explain in a calm manner but she stiller continue to shout at her .

Friendly staff, from checking in through to the cleaning staff and finally the life guards /swimming instructors. A very enjoyable experience, glad to be back in the studio pool for the disabled swimming sessions. Thank you John and Julie

Great leisure centre! very modern! However leisure pool is a little bit small so gets very busy. Also not too much to do for kids..

Went once with my family, they have the fun part pool which wasn’t the cleanest at all, I found there was tissue floating around underneath the water, kids bumping into each other how full it was I think they should of done a queue for each colour instead of all of them inside the pool, around the pool was rusty also had greasy walls as you lean up against them as well. At the deepest end of the leisure pool there was big gaps where a child could easily put their leg in which I thought was odd and dangerous for any pool to have random bars at the deep end. Wouldn’t suggest going again.

New member here and it's seems a really good place. Nice pool and good gym for fair pricing. I think the lad on reception was called Joshua - he was extremely helpful and informative, made me feel very welcome.

I have only been going there since November 2022. We have to use the studio pool on the days where the times are for the disabled it's only for an hour which doesn't give you much time when you have to use the hoist and a few have to use it. The disable parking is there for a reason disable but you still have people parking there and not showing a badge so they can get nearer also parking up on the kerbs what do they think the parking bays are there for. parents with small children and pushchairs need to be able to use the footpaths be more considerate. The facility is there for everyone to use.