This store needs more employees like Toni! What a super kind personable guy! So helpful! As soon as I walked in he was walking towards me and I asked for help with the 12 ft skeleton, buying and arranging a time to pick it up. Not one issue. He took care of it right away and sent me to the customer service desk to take care of payment and unfortunately I dealt with an employee who was not kind at all and told me opposite of what Toni told me. I went back to him and he took care of the situation right away and assured me everything would be taken care of. Had I not dealt with Toni I would have walked out of Home Depot and took my business elsewhere. Thank you Toni! Your customer service is to be admired and I very much appreciate you! Thank you for making my transaction simple!

I live 3 minutes drive from this location, and again today made the mistake of stopping in for a Christmas tree stand. I'm regularly passing this location and going to Menards or Lowes due to the consistent miserable customer service, but today I was in a hurry...and this mistake cost me 45 minutes of trying to find help which never arrived. I'm only taking time to make this review becuase this terrible service has been CONSTANT with this location. I'd LOVE to for them to improve so I dont have to drive the extra 10 minutes to Menards or Lowes.

Friendly, hometown staff. I design/build a lot of decks. I send all of my customers here to pick out the colors and styles of decking and handrail systems because they have the best selection and pricing.

So was going to write this review of mindset of 1 star due to the chip of these customer representatives(last few weeks) at Home Depot but I am giving this Home Depot a 4 star based on the manager (Mr. J I believe and wanted to give a 5 star just base on him) that was working today 7/30/23. Anyways if your reading this review I would suggest not to buy anything that isn't likely Home Depot product or is only online product because then you can avoid the headache that I have gone through (Again wanted to reiterate thank you to the manager on duty that was amazing and helped my situation). So bought fan online and waited a few weeks to come pick up at this location. Anyways I don't shop at this location at all but they are the ones that had the pickup. When I arrived I went straight into the area with the big sign that says something along the lines of Pick up and etcs. I ask the lady politely and addressed politely where would I be able to pick up online orders. She advised me rudely with no one around well you wait over there but since your here Ill help you. She tried to get help for the package then showed me where the big fan was stored. I advised her I can pick it up but what bothered me was that it looked beat up. So then before I put in my vehicle I see holes all around and top and was like what? So go to setup the fan 40 minutes away from Cave Springs and behold opening the box there was a tire missing. So I called the manager and advised him what happened and he asked what I would like to do. I told him just need the tire. A few weeks passed and I go up there again asked was there any status and there was one lady trying to help and advising the lady manager where she did not looks so happy about my situation but agreed that I could come in and get a tire if they have one of size. So we get to today and I work all 6 days a week and to come to place that I don't shop and on my day off with already approvals from 2 different managers I go up to a lady rep and advise her of the situation. Not asking demanding anything but telling the situation. Unfortunately she had a chip and wanted to play should of would of could with me about bringing back the product that day. So I advised her if we are playing that kind of game then I should of not bought here and you should of inspected your product before selling it. But either way she got a hold of the manager which was like heaven. He came up to me and asked what can I do to help. And I advised him I just need a tire and I willing to pay for both but moving this big item back and forth was not a option. So he got me the tires and I thanked him several times. So again sir if you are reading this thank you because it did mean a lot for an older person that I am help taking care to keep the fan and get the tires.

I went into Home Depot today to buy a filter for my Frigidaire refrigerator...It was a nightmare I asked one day for help he told me he was busno one would help none had time or they were talking about there cars and how they would not Terrible experience! No onhad time!!!!Thank you I am going to Amazon !

I had the best experience looking for appliances with lynn. She was very helpful and knowledgeable about all appliances. She is a very polite and a good asset too your company LYNN FINCH

This store is laid out weirdly. Stuff spill over into San isle that is not labeled as that, ie, perf board hooks and screws in hooks in the plumbing isle. Today was really bad at checkout, no self service and only one checked with them people in line and was so slow.

Our toilet was leaking water everywhere and we got the water off , but we needed the water fill part and a metal hose that goes to the turnoff . I just had knee surgery and my husband is so sweet but he doesn’t know much about fixing things he went to Home Depot and this guy Luke showed him how to fix it by himself and make sure the parts all worked together. This Luke was fantastic he took the time to show him how to do it , we had it fixed in 10 minute. Give this guy a raise you really don’t want to loose him . I can’t thank you enough Luke you saved me calling a plumber. Thanks Luke