2/5 Kat B. 2 months ago on Google • 24 reviews New
I
can
not
express
my
disappointment
enough.
It
all
started
with
making
my
reservation.
At
first,
the
lodge
wanted
me
to
do
a
bank
transfer
for
my
balance.
The
international
fees,
along
with
the
service
fees
charged
by
the
lodge
and
the
banks,
are
excessive.
Thankfully,
the
lodge
agreed
to
allow
me
to
pay
my
balance
by
card
when
I
arrived.
I
don't
understand
why
the
balance
couldn't
be
charged
along
with
the
deposit,
but
it
is
what
it
is.
My
other
even
more
frustrating
challenge
came
from
trying
to
arrange
transport
from
the
airport
to
the
lodge.
On
the
website,
it
states
that
it
is
a
straightforward
drive.
Maybe
for
someone
who
is
accustomed
to
driving
on
the
left
side
of
the
street...in
a
stick
shift.
I
reached
out
numerous
times
to
the
lodge,
trying
to
gain
assistance
in
how
to
get
there.
There
are
no
taxis
at
the
airport
or
Ubers.
I
found
one
company
that
quoted
me
$600
each
way.
Absolutely
not!
I
was
tempted
to
cancel
my
stay.
After
no
response
from
the
lodge,
I
decided
to
try
and
rent
a
car.
However,
I
had
already
started
my
travels
and
had
no
way
of
acquiring
an
International
Drivers
Permit.
Additionally,
the
only
cars
available
were
manual
which
again...absolutely
not!
Miraculously,
I
stumbled
across
Chief
TBN!!!!!!!
I
highly
suggest
Maliba
form
a
partnership
with
them.
They
picked
me
up
and
drove
me
the
nearly
4
hour
trekk
to
the
mountains.
A
drive
that
a
solo
female,
driving
at
night,
on
unmarked,
unlit,
winding
roads
would
NOT
describe
as
straightforward.
The
mountains
are
beautiful.
That's
about
it.
The
grounds
are
not
that
well
kept.
It
rains
a
lot,
so
there's
lots
of
fallen
tree
branches
and
slippery
mud.
The
rooms
are
cold.
The
food
options
are
extremely
limited.
Extremely.
Both
in
offerings
and
in
availability.
It
was
cold
and
rainy
so
there
wasn't
much
to
do.
I
went
to
the
main
house
in
order
to
allow
housekeeping
time
to
clean.
There's
not
even
coffee
available!
I
went
to
make
a
massage
reservation,
and
the
person
at
the
desk
was
sleeping.
Literally
sleeping
on
the
computer.
OK.
We
all
get
tired.
But
even
after
I
interrupted
her
nap
to
ask
a
question,
she
uttered
a
one
-
or
two
word
answer
and
returned
to
her
nap!
I
didn't
enjoy
the
food
but
the
fries
were
ok.
I
was
offered
more
fries,
but
to
my
dismay,
I
was
charged
for
them.
Normally,
at
higher
end
establishments
if
something
is
not
to
your
liking,
it
is
changed
to
meet
your
satisfaction...without
charge.
This
wasn't
that
big
of
an
issue
just
in
line
with
my
whole
experience.
The
most
disappointing
thing
was
how
unwelcoming
the
staff
was.
Every
single
one
except
for
the
housekeeper
who
tried
to
teach
me
how
to
start
the
fire
in
the
room.
I
wanted
to
enjoy
my
time
there.
Especially
after
Trump
said
such
disparaging
things
about
Lesotho,
I
wanted
to
encourage
people
to
go!
I
spent
a
lot
of
time
and
money
for
the
experience,
and
it
was
a
total
disappointment.
I
don't
know
how
other
guests
were
treated,
but
I
see
a
lot
of
positive
reviews,
and
I'm
happy
for
those
guests.
For
me?
I
could
never
recommend
Maliba.
Unfortunately,
it's
the
only
"luxury"
accommodation
in
Lesotho.
Maybe
if
the
staff
were
trained
in
what
truly
5
star
service
should
be,
it
would
be
better.
For
example:
check
out
time
was
9
AM.
I
called
to
arrange
for
a
later
check
out
because
my
flight
wasn't
until
5
PM.
I
was
told
9:30
would
be
the
latest.
At
about
9:15
I
asked
if
it
was
OK
to
wait
in
my
room
for
my
driver
to
come
because
it
was
closer
to
the
parking
and
I
didnt
want
to
cary
4
bags
up
the
stairs
to
reception
alone.
I
was
told
"no"
and
that
someone
would
come
help.
The
person
came,
picked
up
2
bags,
and
briskly
took
off.
When
I
finally
caught
up
to
him
and
my
bags
at
reception,
there
was
no
"How
did
you
enjoy
your
stay?"
Only,
"make
sure
you
leave
the
key."
Unbelievable!