Food was less than average and the sauna facilities were just basic. The hot tub was not hot as it was the same temperature as the pool. The rooms were nice and the actual building was lovely. The staff were all really helpful and went the extra mile. We enjoyed ourselves as it was family time but we would not go back.

This place is going down hill. Worse every time I come. No robes in lockers - You need to spend ages looking for one. Every time I go something is broken. I ordered a treatment which they took out of someone else's account by accident. They sorted that out and then took the payment from me twice. When I called I got no apology. Just that they will sort it at some point and to call again if I don't get it back... I got it back but then got harassed with calls almost 2 weeks later asking me for the money again and to prove they already took it. I refused and told them to speak to their accounts department. I'm no longer fixing their mistakes. The relaxation room is filled with beautiful harp music which is drowned out by the staff laughing and joking directly outside right next to a sign that says it's a quiet zone. Don't go here to relax as you will leave with more stress than before you came.

Having paid for a ‘spa evening’ I am uncertain if I’ve ever been so disappointed with a spa. When entering the pool area we were unable to find somewhere to sit. We then had to access the broken hydro pool area to actually sit down, and unfortunately suffer an unpleasant smell of the broken pool and watch a member of staff attempt to fix it. As I went with my partner I was surprised to hear that we were unable to go into the steam room together as there were separate facilities in each changing area. It was disheartening watching new people arrive and see the disappointment on their faces. It felt like we had ventured back in time to witness faulty towers, live. Having spoken with the staff who agreed the spa visit was a complete waste of money, they also advised us not to stay for the dinner as this would have resulted in further displeasure. Thus we left after an hour of bewildered disappointment without even attempting further misery with any form of food, at your own staffs suggestion. There was no one present on the desk on the way out to further discuss this. Overall a painful experience which was primarily designed to be relaxing, which incidentally, caused more anxiety at a poorly managed and archaic facility for what can only be described as a complete waste of money and not fit for purpose. It’s an over priced, poorly maintained and outdated leisure centre.

A mixed review here from our one night stay. The good: Staff were generally polite and helpful. Our shepherds hut was lovely inside and really cosy. The facilities were clean. The gym was well equipped. The treatments were very pricey but high quality. The bad: We found the food very disappointing, especially lunch. The veg was not fresh, was over - and in some cases under- cooked and tasted mushy (image attached). Many basic items came at a surcharge, despite paying in the region of £250 per person for just 1 night. Portions were also rather small. Our Shepherds hut, while lovely, did smell of sewage on the outside. The overpriced: We ordered a £32 bottle of wine with dinner, only to find we had been billed over £50 for it. We were also charged for a charity donation, which we apparently opted into but were not made aware of and was not mentioned at all on arrival. The entire experience felt extortionately priced for what was delivered. We noticed a real decline since previous visits several years ago.

Received rude racist behavior from kitchen staff. Completely ignored us on arrival then sat me and friend the only coloured people in dark corner in separate room from the main restaurant where there were plenty of available tables. Continuously staring and talking about us in front of our faces. Made us feel highly uncomfortable. No complaints policy or D&I policy provided. No notes taken of complaint. No communication between staff. My friend had her designer sunglasses stolen from ladies steam room area and they did not offer compensation as per their policy. They billed me incorrectly and overcharged. They do not respond to emails, nobody ever answers the phone. Disgusting, awful experience. Both left with anxiety. Rooms very basic and outdated. Been to much better quality beautiful spa hotels in London.

We did a spa day, ten of us... Very nice. We are regulars now, just booked our third! Nice spa area, brilliant classes and delicious lunch. A wonderful day! It's pricey....I think they could do better offers,. especially for regulars...and we use the return vouchers but I still feel I could be better rewarded as a regular customer who has brought so many friends! ;) I also think it's a shame and slightly unfair to charge per class-its not much but it adds up and takes away some of the charm when you've spent so much for the day "with classes included". Also I think tea and coffee could be available all day, and certainly for free, especially after lunch. It's a pain having to go to the lounge and wait for them to make it one by one (it takes forever, and you waste precious spa and relaxation time!) - and again an extra you shouldn't have to pay for when you've spent so much on the day. I have stayed a few times before overnight and the rooms are nice. The food portions seem to be getting bigger as they have been quite mean in the past. I wouldn't describe it as luxury but it's clean and nice and the pool is a highlight as it's so big, the water is warm and the spa area is fantastic and relaxing.

If you're searching for an affordable getaway just to take some nice pictures for your Instagram feed and pretending you're in the countryside club, this place fits the bill. However, if your goal is to enjoy quality time with family, friends, or partner, I would strongly advise against choosing this location. It's highly likely you'll end up frustrated with whoever made the decision to book here, as the entire experience falls short. The enticing pool, garden, and room photos might deceive you, but don't be fooled. I can't fault the staff; they appear dedicated and hardworking. Instead, it seems that the management team is falling short in terms of providing proper training and guidance. To give you an idea of how disappointing it was, let me share an example. I ordered a mozzarella tomato salad twice. On the first night, there was no mozzarella, and on the second night, they substituted feta cheese without even informing me. It makes you wonder if they can't get a simple salad right, what else can they do right? Also, you might ask why would you order the same salad twice - well, the size of other starters are tiny. This experience with the salad serves as a microcosm of the entire stay! Stay away from this place!

First time attending a Champneys since the pandemic and it was chalk and cheese to what I had experienced previously. The positives are that the grounds are beautiful and during a lovely summers weekend can be enjoyed as part of the spa experience. The room we had, whilst dated, was spacious and was close to the waterfall which was a pleasant background noise. Some standard hotel items were missing (iron, hairdryer etc) but nothing that worried us. What was very disappointing was the food. I have always been told that champneys take a health and wellbeing approach to their overall service, and this extends to health conscious menus. Pre pandemic this was very much something that I would agreed with, but it seems now that they have gone down a cost cutting approach, with dishes smaller, and quality of food reduced. You also get charged for wanting to attend gym/health classes, and was told that this was to ensure that their members get preferential treatment. Whilst I can completely respect that their day members should get preferential treatment on bookings, making it an additional cost for guest seems illogical, especially when some classes we saw had 3 attendees. Comes across as a money grab and not a resolution that promotes good health and wellbeing. Finally I can respect that the old house does restrict them in terms of layout and offerings, but this is the only spa that I have been to that doesn't have a standard hot tub or heated bath. Whilst there is 'hot tub' connected to the pool this is maintained at the same temperature as the pool. If you can get a good offer on the spa experience it is worth a visit, but there is probably much better offerings out there.

First time in a place like this and a bit apprehensive as a single male. Needn’t have worried, the staff were lovely, food was delicious and the pool was great for serious swimming. Also the grounds were beautiful and is a lovely base for country walks. Had a fantastic few days here

The star was the Treatment Centre - completely fabulous, the staff were excellent and the facilities brilliant. The bedrooms for superior were a bit disappointing. The areas where I thought it needed to improve - the food was really disappointing, particularly dinner. Main Reception was rather unfriendly and unhelpful. I also disliked the constant ‘Ryanair’ tactic of needing to pay a little more for things. I will come again, but maybe just day visits to enjoy the bits I liked the most. Star staff - (sorry if I forgot anyone) Adriana in the restaurant. In the spa Kim & Hannah - thank you so much your time was really appreciated.

Went here for a spa day after a horrible stressful day. I made it clear I haven’t been before, unfortunately staff at the fitness reception were terrible. They just stared at me and expected me to know where to go, I asked for directions twice, which were provided but weren’t clear at all. Champneys is very big so it’s easy to get lost. This was very overwhelming for me. I asked Tegan for help (this was now my 3rd time asking for help) and she was the only one that assisted me extremely well! I did not stay for the dinner I paid for, as the service really put me off. This is not the kind of service you should be providing. I don’t want to return nor would I recommend it, the facilities were good, the staff made it a horrible experience. Seems they were busier flirting amongst each other. The staff greeted one another great, it’s a shame they don’t greet us like that!

First of all I am a member of Vitality so received a massive discount on my stay. I have to say that I have loved every moment here. The grounds are beautiful and parts of the main building are stunning. I can not speak highly enough about the food which was included in the price. At each meal I walked away with my belly hurting with the portion sizes. They cater for vegan needs and every meal is nutritional, it is just the healthy kick start you need. The place is clean and the staff are very professional, friendly and efficient. Please send our regards to Jackie in the restaurant as she went out of her way to make our meals special for my husband and myself. What a lovely member of staff. All the staff were great. There are beautiful walks with lots of wildlife including tiny dear and black squirrels and a waterfall. If I had paid full price I would have liked a treatment included but I didn’t so shouldn’t comment. Hire the bikes and explore the beautiful area. There is a church nearby with war graves if you are interested. I have left Henlow feeling like a different person. Thank you for a great stay and I hope to visit again in the future.

Very nice spa resort, I do feel that for the price point there should be more included. Everything is either good/satisfactory. No facilities are excellent or have a massive wow factor. Food is great however the staff seem to be junior staff and on more than one occasion we were forgotten about causing me to call a waiter over to take my order. If the prices are lowered it would be a 5 star experience, for treatments at over £100 and rooms being at £250 a night it is not worth it.

Took advantage of the Twilight Spa...A nice way to spend a Friday evening but the venue in early February was a little too chilly! Jacuzzi water - chilly, pool water - chilly ( steps into pool need cleaning as grit building up) Hideaway section also chilly! Spoilt my visit. Menu choice in Restaurant was good.

Very poor experience, sadly. Was in the area for a funeral and thought it would be a nice place to stay whilst in the area, but unfortunately not. The rooms were not particularly clean, they were rather small, the TV was also small and had no reception, they were very hot with no air-con, and they also don't serve alcohol (apart from wine which I don't drink). The breakfast was also a shambles. To top it off, they tried to put a compulsory service charge and charity donation on the bill, which I thought was an absolute p*ss take, if they want to donate to charity, they can do it themselves, they charge enough for everything as it is. I didn't have any treatments as that's not what we were there for, so cant comment on that side of things, but did use the pool, which was also nothing special. Shame as its a stunning property, but if you are visiting the area you would be better of staying at the nearest pub which was absolutely fantastic, I think its called the Crown only 5 mins away. In summary, I wouldn't stay here again!

We went for a spa day. It was massively overpriced. The staff were friendly but we felt as if we weren't welcome, like it was a gym with a spa attached to it, the building needs serious cleaning, the glass roof is dirty, and there are cobwebs everywhere. The food was good but we will definitely never be returning

Love this Champneys. The setting , decor ,good food and quality of the classes. The grin is not standard Pub fare so be warned don't expect burgers and pinion rings. The staff work very hard especially the gym staff who cover multiple classes throughout the day. Changing room facilities are excellent . Can't comment on the treatments. My wife is a beautician do I get them free.

Had a lovely time, the grounds are beautiful and was nice to sit out in the sun. The lunch was okay, used to be a buffet style which was much better, fresher and healthier. The vegan poke bowl was not good at all, just cold rice in a pool of soy sauce. The pasta was nice. There are no spa facilities but enjoyed the aquarobics and the changing rooms are well kept

No complaints. The service was all very friendly and attentive. Used the gym each day, which has a reasonable amount of weights, resistance and cardio machines. It's not massive, but was never too busy. There's also another gym with different equipment. And a large studio space. And a spin bikes room. So plenty to choose from. The swimming pool was a good length and nice and wide. A couple large whirlpool baths; one the same temperature as the pool, one hotter. Small sauna in the pool area, and also a separate sauna and steamroom in the changing area. Seating around the pool was always busy, but we always managed to find a space. Breakfast/lunch/dinner was all very good, well presented and always tasty. Service was always very good as well. Nice tranquil seating areas all around the place, inside and out, to just relax and hang out.

The staff are great but there are far better spas out there! Pros: 1) The staff are amazing, everyone was really welcoming 2) The food is extremely bland but at least they vary the menu so If you're staying for a few nights you get different options 3) The gyms are well-equipped and in great condition 4) The grounds are really beautiful to walk around Cons: 1) Some of the exercises start early so I could hear the trainer yelling at 8:30 in the morning while I was in bed 2) The spa facilities are very limited; one Ladies steam room, a small communal sauna, a pool, a cold jacuzzi and 3 rooms to sit in detached from the main spa. Within 2 hours I was bored which made for a long stay. 3) My room was extremely tired; worn carpet, chipped paint, beaten flooring 4) The full rate for my 2 night stay would have been £565, and yet some of the menu items came with an added fee. Including the cooked breakfast options 5) They slipped a piece of paper under my door every morning with spa deals which while appreciated, isn't an environmentally friendly way to communicate. Email them over or use recycled paper perhaps 6) They added a 17.5% gratuity to my final bill which was an 'opt out' rather than opt in. I had to call when I got home to have this removed

Such a treat to spend an overnight at Henlow. I was fortunate to have a facial, massage and pedicure and all three treatments were exceptional. Each therapist and treatment was amazing. I was late to the pedicure and they accommodated me anyway. elemis consultant was also great and after my purchases threw im samples and a full size toner. Excellent all round. My only feedback would be to provide a shuttle from the local station.

As a pre-covid visitor, food and service both need a review and better system. Grounds still beautiful and the new shepherd hut was tranquil and close to nature. Slow service at dinner and noticeably less premium ingredients. Lunch next day was better all round. Various things chargeable which used to be free. Will keep an eye on reviews before next trip.

What an amazing location, the grounds are stunning. Beautiful facilities and immaculate throughout. Front of house staff are so friendly and accommodating however some of the younger staff in the restaurant we’re not as helpful as they could have been and I feel lacked customer service experience. Sophia who I believe to be a senior and or management member of restaurant staff on the other hand was nothing but pleasant, professional, friendly, knowledgeable and delivered a customer service standard which all staff should aspire to. Thank you Sophia and Fred, (restaurant staff) and Lindsey, (front of house) for making out stay so delightful.

As ever, we had a great time. Facilities and staff were good overall - we'll be back. Special shout out to Ciera - just delightful and she went over and above to be cheerful and helpful.

I came for the day spar as a gift from my son. My friend accompanied me. We had a wonderful day. All the staff were so helpful and accommadating just to make it extra special. We met some very nice guest too. Thank you so much. I will come again especially if there's some. Real JERK CHICKEN on the menu. 😋Thanks again for making my birthday a memorable one.👏

Fabulous experience at Champneys Henlow. Lovely greeting, staff seemed very happy in their work. Really enjoyable massage and facial by Erin. Food fabulous. Will definitely be back. Thank you.

I had a great experience here overall, it was incredibly relaxing and really gives you a chance to completely detach from the outside world. The staff were very friendly, welcoming and attentive, you could spark up a conversation with any of them as if you’ve been friends for a while. I was quite surprised at how much each of them remembered about me over the few days I stayed there - the facilities are great and overall the spa and facilities are kept very clean and dust free ( I would know since I have severe dust allergies). The food was great and they managed to accommodate my halal food request at very short notice which was greatly appreciated! Overall I would highly recommend and will definitely be coming back

Staff are lovely and really try and make you welcome. We had special dietery requirements and the chef prepared delicious wholesome meals for us daily over the 3 nights we stayed there. Rosina, Adrian and Thomas (Tommy) were especially lovely and looked after us very well.

I was treated to a night's stay here with my family as a birthday celebration. Overall, it was absolutely wonderful. Arriving at the manor you almost wonder if the satnav is taking you in the wrong direction but suddenly you are on a sweeping driveway heading for the gorgeous manor house. Parking is a short walk from the main reception, but you can pull up to the front and drop luggage before parking if you have lots. The frontage is absolutely stunning. Lush lawns and tall trees surround the bricked and gravelled entrance which itself features a gentle water feature surrounded by lavender and other plants. Check-in at the reception desk, around 10.30am, was easy and I felt welcomed warmly. I was able to leave my travel bag next to reception so I could get straight into the spa facilities with my sisters and was given a quick tour of the facilities, which are quite sprawling and impressive. Afternoon tea was lovely. However one slight oddness - we were not offered tea! There was an issue with my sister's afternoon tea and we were offered complimentary prosecco to make up for it, so at that point we decided not to ask for tea as well as we felt we had been very well looked after, and we were having afternoon tea quite early. After afternoon tea I headed for the pool! The changing areas are spacious and clean, and the pool area is beautiful, with lots of natural light and plenty of space. Unfortunately lots of the lovely looking "pods" were covered in towels, although very few people seemed to be in the pool or hydrotherapy areas, so it wasn't easy to find a comfortable space to "just be" in the area. The pool was lovely and warm and I enjoyed the jacuzzi that is attached. After this I explored the Hideaway - an upstairs room with heated water beds. This really is hidden away on a level with bedrooms, but is absolutely worth a visit if you can grab a bed. I went on to the treatment area for the treatment my sister had booked for me as a birthday gift. The therapist was lovely, the treatment was a Champneys Body Ritual. Absolute. Heaven. I felt completely pampered. My room was a superior room right by the studio and shop, and facing directly onto the weir, with double doors opening out onto a small patio with rattan chairs and a small table. The view is unbelievable. I could watch and listen to that weir all day. I wandered out of the patio doors and saw some lovely looking long beanbags by the stream off the weir, but sadly they were really wet through. My room was spotlessly clean with a large double bed and all the expected amenities. The bed and pillows were really comfy, and while there was a TV I didn't even turn it on! The bathroom was fine, but given the price of these rooms and the nature of the location, I expected more - it was all a bit tired looking with chips in the tiles on the floor and walls. Next came dinner, and this was really amazing. Included in the price is a three course meal, although there is a supplement for some items (scallops, steak, cheese platter for instance). A warning - wine is not cheap, at a minimum of around £39 a bottle. I have to admit I skipped breakfast as I didn't feel hungry and didn't want to get out of my lovely, snuggly bed. I did venture out to the garden beyond the conservatory briefly but rapidly got too cold, despite the beautiful sun" Overall - heavenly. For the most part, a true place of rest and recuperation. I loved the overall ambience. The grounds are stunning, as is the main building, and the staff we encountered were always charming and helpful. There are a few points which are intended as constructive criticism only - regarding the quality of the bathrooms in the "hotel" rooms, the "bagging pods" culture around the swimming pool and perhaps considering covering or bringing in the beanbags by the river overnight so that they are usable in all weather. But these are really quite small things - I had a really wonderful, restful stay and very much look forward to coming back someday soon.

Lovely spa in a pretty setting! all facilities working, lovely staff, arrived to a tasty breakfast! Lunch was fab with a good choice of food! Only negative was it was very busy so beds/chairs were limited! Still a nice relaxing spa day

Disappointing day all round. Huge lack of organisation from staff and it needs a refurbishment in a lot of areas, such as stains on the carpet and drain smells. They messed up our booking for reformer Pilates twice, which meant that we spent 3 hours of our morning waiting around and wasted our time hanging around for a pilates class that we didn’t even get to experience. The rest of the time was spent looking and waiting to talk to talk to management who didn’t really seem to care that the mistake had happened. Whilst it was resolved with a complimentary afternoon coffee and cake, we definitely had to push for some form of compensation. Later in the day we had a manicure and they were barely qualified for the £66 price point and used out of date nail polish which never set. We had to have it removed before we left. Overall, the high price point was not worth the poor experience.

Lovely location. Original rooms, understandably, have no aircon and the sash window ropes were snapped so we had to use th bin to keep it open. Good service in restaurant with decent breakdast, lunch and dinner. Spa is mainly a 25m pool with a jacuzzi or two, two or three gyms and workout rooms. We liked it. Treatment was nice.

This was booked as a special treat. The setting is beautiful and all the staff are helpful and attentive. The massages booked were excellent and the food throughout the day was delicious. We have booked to go back again as we had such an amazing time.

I attended for Yoga retreat recently and was very impressed, mainly it was the staff who made it , everyone was friendly, professional, genuinely helpful and looked like they were all enjoying themselves. Particular mention to Jay, Adriana, Mark and Lewis. Also, Hannah in the Spa was such a beautiful person with a lot of skill, not only professionally, but in her communication skills too. The yoga exceeded my expectations and I would love to return if Nikita is going to run another retreat. The place was beautiful, well maintained, clean and stylish. Very happy.

Mediocre at best. Quite disappointing in parts, good in others. Lunch was lovely, staff i spoke with were good. Generally though, the luxury element was lacking. Dirty towels strewn around the place, blankets dumped on the floor and not refolded. Shame as these should be things easily tackled.

Excellent location and the superior room was lovely with patio doors and space to sit outside in the sun. Facilities were good and it wasn't too busy. Food could be alot better. Will definitely return.

We had a lovely 1 night stay here, with a delicious dinner, breakfast and lunch. The Spa wasn't too crowded with a nice pool for swimming lengths. Unfortunately, our stay was soured right at the end by an absolute jobsworth in the gym. She was very keen to tell us that she was the "assistant manager" - negligible power which has nevertheless managed to go to her head. She seemed to think it was her personal gym and resented us using anything, was exercising unnecessarily close to us when the rest of the gym was empty and bossing us around with exactly how she wanted things put away. Really not how you should treat people who have paid to use the facilities.

Location was great. Spa is ok but a bit disappointing. Treatments were lovely with very friendly staff. Nadine (I think) who booked us in was lovely. Staff around were not exactly schooled in customer service and a couple were quite rude. Dining room staff looked like they really didn't want to be there. Food was ok. Not sure would book again

I had a less than pleasant experience at another Champneys location and was skeptical that Henlow would be much different. However, it was a lovely experience from check-in to check-out. The staff were friendly and happy to accommodate our needs. Our room was clean and comfy. The staff really went above and beyond to make this trip special; specifically Kim (Reception), Jackie (Restaurant) and Michelle (Coffee bar). Will definitely return.

My expectation was much higher. The rooms were very dated. Simple things like an iron were missing from the room. They did bring it when we asked though. The phone was not working, but they fixed it when we reported it. The staff did not particularly treat you as I expected. It was not the luxury experience that it was advertised as. Things felt a bit rushed. We ordered wine at the table but it never arrived. The food service was not pleasant. It was very casual. Not reflective of the price at all. The location was beautiful. The garden was great. The swimming pool was fabolous. I did not get why there was no mixed gender steam room. The temperature of the sauna was below average. At times it was at ~ 60

After taking annual leave and arranging additional childcare for a long-awaited, much needed spa day, when we were desperate to switch off and relax, my husband and I turned up to discover via a sign that the pool was unavailable. We continued to registration, to only eventually have it confirmed - when pushed by us - that there had been a fault overnight and the pool would be unavailable until midday. This was said with no apology or acknowledgment of how having no pool would impact our ‘spa’ day with us told that we could still use the ‘relaxation rooms’ (we were given a tour and they were tired, cramped and weird) We were made to feel bad for disputing that we had not paid £270 to sit in a room, that this didn’t constitute the ‘spa day’ we had booked, and advising our frustration at not being told first thing that morning of the situation, so that we could have rescheduled our visit, and either cancelled our annual leave or made other plans to our whole day wasn’t ruined. While after various emails back and forth they have now refunded our money, they seem to make us out to be being unreasonable, and are showing little consideration or care about having upset clients. Awful service, awful communication and to be honest - now that I’ve seen them - awful, tired facilities. The GOOD THING to come out of this is that we instead used the money to instead visit the Centre Parcs Woburn Aqua Sana later in the week and OH MY GOD IT’S AMAZING!!! If you want a proper, mind-blowing brilliant spa experience- with deals that are much cheaper than Champneys - go to Aqua Sana! Could not recommend it enough, incredible facilities, amazing customer service and just had the absolute best time. Do not waste your time and money here - get what you deserve up the road!!

Overall a good stay package. Pretty much all staff nice and helpful. Spa and pool facilities good. Everything clean. Some nice walks that we got instructions for from reception. Cons include strange waiting times for check in and meals, and unacceptably, a king bed is two separate single mattresses pushed together with a dip/gap in the middle. Waited 10 minutes to check in, then were put in another room for a further 10 minutes and left alone. I had to try and find a staff member. One breakfast we were left standing for 10 minutes waiting to be seated while being walked past by staff. There was one staff member whose attitude let the rest of the nice staff down. Expensive - 50% off a 3 night stay was £800. Original price would have been £1.6k - over £500 per night?

Lovely place for a weekend spa break. Not really impressed about the food. At dinner we ordered the specialty of the day which was lamb in pistachio crust, but the meat was almost raw. Overall nice and relaxing but too pricey for what they offer, not to mention the prices for extras if you wanted.

50th birthday celebration. Staff and treatments were lovely. Triple room had plenty of space. Beds very narrow and bath really really high so difficult to get out of after a shower. Food was excellent and Sofia, the restaurant manager, was amazing. Incredibly helpful and funny. The grounds are stunning so we had a lovely walk on Sunday morning. Pool and jacuzzi were on the cold side but loads of space to chill out. Would definitely come back.

Lovely relaxing spa treat just after new year. Had a lovely facial from Sharon who was friendly and professional. Food was fresh and delicious. We wish we had booked two nights instead! Will definitely return. Thank you!

We had a wonderful and relaxing weekend here. The location and grounds are lovely - even on a snowy and frosty winter weekend. The staff were very attentive and helpful throughout what was our first time at a Spa like this. The swimming pool, sauna and steam rooms are excellent and very refreshing. I tried an Elemis facial treatment which was one of the most pleasant and relaxing experiences I can remember - involving hand, arm, shoulders and scalp massage as well as the skin treatments, which worked wonders. The food in the restaurant throughout was excellent as well, including a range of vegan options which I enjoyed. Definitely recommend this experience and will be going back again!