1/5 Tor R. 7 months ago on Google
Title:
Disappointing
Experience
at
The
Crown
Pub
in
Henlow
Review:
I
am
saddened
to
write
a
negative
review
about
The
Crown
Pub
in
Henlow,
as
it
is
one
of
my
local
establishments.
However,
after
experiencing
three
separate
incidents
involving
poor
service
and
subpar
food,
I
feel
compelled
to
share
my
disappointment.
Unfortunately,
these
issues
do
not
seem
to
be
isolated
incidents.
One
of
the
major
letdowns
at
The
Crown
Pub
is
the
lack
of
attentive
service
and
the
inconsistency
in
the
quality
of
their
dishes.
On
two
separate
occasions,
our
food
arrived
poorly
cooked
and
had
to
be
sent
back.
It
was
disheartening
that
the
manager
did
not
display
any
concern
or
attempt
to
rectify
the
situation,
even
though
it
meant
we
were
unable
to
eat
together.
Additionally,
there
were
instances
where
items
were
missed
by
the
bar
staff,
and
the
level
of
salt
in
the
food
was
overpowering.
Furthermore,
the
menu
at
The
Crown
Pub
has
the
potential
to
offer
truly
spectacular
dishes.
However,
the
lackluster
execution
by
the
chef
and
the
disappointingly
unprofessional
service
overshadowed
this
potential.
Despite
complaining
about
the
food
being
remade
and
still
being
burnt,
the
manager
did
not
make
any
effort
to
make
amends,
and
the
waitstaff
appeared
ill-equipped
to
handle
the
situation.
Another
aspect
worth
mentioning
is
that
the
pub
seems
to
be
understaffed,
with
most
of
the
employees
being
very
young.
While
age
does
not
necessarily
determine
competency,
it
does
raise
concerns
about
their
level
of
experience
and
professionalism.
The
young
staff
members
were
not
adept
at
making
drinks
in
a
timely
manner
or
providing
efficient
service.
Considering
the
high
prices
we
paid
without
alcohol,
totaling
£100
for
two
people
with
two
starters
and
mains,
it
was
disheartening
to
see
that
the
establishment
appeared
indifferent
towards
the
subpar
quality
of
the
food.
Despite
the
diabolical
experience,
we
were
not
offered
any
discount
or
compensation,
which
left
us
feeling
unsatisfied.
In
conclusion,
I
cannot
recommend
The
Crown
Pub
in
Henlow
for
those
seeking
attentive
service
and
decent
food.
The
menu
has
the
potential
to
offer
something
exceptional,
but
unfortunately,
the
chef
and
service
let
it
down.
The
continuous
issues
with
poorly
cooked
food,
lack
of
concern
from
the
manager,
and
inexperienced
staff
are
major
areas
in
need
of
improvement.
In
response
to
their
response
below,
I
feel
compelled
to
write
the
reply
because
their
response
is
quite
ridiculous
and
I
seems
to
imply
we
didn’t
address
this
on
site.
Which
we
have.
Having
looked
at
all
the
complaints
this
business
does
not
address
complaints
well
at
all.
"Dear
[Establishment],
Thank
you
for
taking
the
time
to
respond
to
my
review.
I
appreciate
your
attention,
but
I
must
express
my
disappointment
with
the
generic
reply
provided.
During
my
visit
to
your
establishment,
I
had
the
chance
to
speak
directly
with
the
manager
and
raise
my
concerns.
It
is
disheartening
to
see
that
my
feedback
has
been
disregarded
or
misrepresented
in
your
response.
I
had
hoped
for
a
more
personalized
and
thoughtful
reply,
perhaps
acknowledging
the
specific
issues
I
brought
to
the
manager's
attention.
Clear
communication
and
understanding
are
crucial
in
resolving
customer
concerns,
and
I
believe
this
is
an
opportunity
missed.
As
a
loyal
customer,
it
is
important
to
me
that
my
feedback
is
valued
and
taken
seriously.
I
kindly
request
that
you
reconsider
your
reply
and
provide
a
more
attentive
and
sincere
response.
Thank
you.
.