1/5 Patrick F. 1 year ago on Google
The
hotel
staff
is
not
always
professional
and
trained
(there
are
often
intern
and
young
students).
Last
time
I
was
there
the
personnel
at
the
desk
made
a
mistake
with
the
payment
method
and
both,
my
private
credit
card
and
the
company
account,
have
been
charged.
It
took
more
than
three
weeks
to
sort
this
out,
though
it
was
a
clear
mistake,
and
only
after
many
emails
and
phone
calls.
Furthermore,
I
always
book
a
Superior
room
(approx..
€
150/night)
and,
despite
the
price,
these
room
are
very
noisy
since
they
are
facing
on
a
main
road
with
24/7
traffic.
As
alternative
there
are
rooms
facing
the
inner
court,
but
these
don’t
have
any
privacy
because,
due
to
the
building
structure
(ring)
all
the
other
rooms
are
facing
on
it.
This
means
that
people
are
looking
into
the
rooms
on
the
front.
In
addition
to
this,
it
is
normal
that
the
hotel
gets
reservation
for
events
(e.g.
trainings,
conferences,
etc.)
and
people
are
making
noise
till
late
in
the
night
in
the
hotel
and
its
corridors.
Furthermore
at
my
last
visit,
in
the
room
in
front
of
mine
there
was
a
dog
which
was
left
alone
and
barked
the
whole
evening
no-stop.
I
immediately
notified
this
once
arrived
in
my
room
and
without
touching
anything,
I
asked
to
change
the
room,
but
the
staff
just
said
that
it
was
not
possible.
I
could
not
sleep
until
11
in
the
night.
This
is
unacceptable.
Talking
about
the
cleanness
of
the
room,
this
is
very
poor.
Often
I
find
hair
from
other
people
when
I
enter
the
first
time
in
the
room.
Overall
the
room
is
not
clean
and
tidy
up
after
the
maid
during
the
day.
See
photo
related
room
319.
The
buffet
in
the
morning
is
very
limited.
In
the
past
this
was
abundant
with
big
choice.
Now
you
have
the
feeling
that
they
search
how
to
save
each
single
penny.
Also
the
food
quality
at
the
restaurant
got
worse
with
the
time
and
I
try
to
avoid
to
eat
there.
Recently
I
was
served
with
dishes
which
were
laying
in
the
fridge
for
days
and
the
color
and
the
smell
of
the
food
(carpaccio)
were
not
very
good.
In
that
area
there
are
no
other
alternatives
therefore,
either
accept
all
of
this
or
it
is
necessary
to
drive
some
Km
to
find
better
accommodation.
The
price
they
charge
is
definitely
not
in
line
with
the
service
that
they
offer.