My all time favorite bargain store! The only down side is they offer a lot of items for small sized people. If you want something other than....you have to go as soon as they stock up.

On February 20, 2020 at the Forever 21 store at the Niagara Falls outlet, my family and myself had a very terrible and embarrassing store experience when an associate "Sammy" approached my family and yelled very loudly, that my son, who is 6 years old was stealing a candy from the store. Mind you we are sitting on a bench in front of the fitting room waiting for my daughter to finish trying on clothes. I allowed my 6 year old to select a candy to keep in quiet during this long shopping outing, he never left my side and my husband was holding the case of the 2.99 candy so we may purchase it once my daughter made her final selections. We NEVER left the store and the rudeness and unprofessional manner of the associate Sammy was very offensive. She kept yelling that's stealing. I tired to explain to her that we are aware he has the candy and will be purchasing once my daughter is done in the fitting room. She would not back off. She made my 6 year old upset who did not understand what was happening. Very poor customer service.

Messy, especially the plus sized section. You can tell they dont take care of those customers. It's nice a big spot with like 6ft for their plus sized community to shop in. Sad.

Great staff and very helpful manager Sami and place is clean

Great prices. Great array of clothing for all fashion types. Great helpful staff! Happy shopping 🛍

Can always find a gem in here. dress for less and look expensive!

Worst service I have ever experienced at a Fashion Outlets store. Self proclaimed “manager” gave me terrible service when asking for help. She reeked like a fresh pack of Cigarettes, that smelled the whole store. Very unprofessional especially with little kids walking around!! I’ll never go back to this location.

The story is nice but I don't like how they run the store for example you could buy something on a clearance rack that will say $17 but when you go to the register it rings up to $21 I feel the price that is on the ticket especially if it's written on your string up the same as on the register I ask for a manager and they told me there's nothing they can do but they can offer me 10% off is a nice store but I will not definitely be shopping there anytime soon

Nice place to shop during the holiday Black Friday

I liked the fashion sense and accessibility but whenever I was looking for something in a large size there was practically nothing. I really liked the discounted prices on the clearance rack but nothing there would fit me so I ended up not buying anything the last 3 times I went. Also to be honest the clearance rack was pretty messy so if you had anything else in your hands and saw something you wanted to look at it was tangled it was just frustrating. I love the accessories and jewelry though, it's super cute. Like I said though unless your a extra small, small, or medium there aren't any bigger clothes.

If you look around and wonder where teenage girls get those trashy clothes...it was probably at Forever 21. They're trashy and poorly made. I guess the plus side is that it is pretty inexpensive so if you only need an outfit to last for one or two wearings this is your place! Anything more than that and the zipper will split or a seam will rip open or some other such disaster that will cost more time and energy to repair than the garment is worth. And...it's always FREEZING in there!

Love love love Forever 21 I used to think it was only for young kids and never really took the time to check out the selection when I finally got up the nerve to go into the store and take my time to look around I found so many awesome deals on just about everything ranging from sportswear to fancy dresses I spend so much money here now because I can't keep myself out of the store