2/5 Ken V. 1 year ago on Google • 3 reviews
Well,
I
went
in
to
buy
a
microwave.
I
went
here
because
this
place
had
a
direct
replacement
for
the
model
that
I
previously
had.
The
man
refused
to
sell
it
to
me.
He
said
I
could
wait
around
for
over
an
hour
until
he
was
done
helping
other
customers
or
order
it
online.
I
ordered
it
in
line.
It
came
when
expected
but,
it
wasn’t
what
I
ordered.
It
was
close.
Very
close
and,
I
believe,
even
the
next
model
up.
And
it
fit
the
space
where
it
needed
to
go.
However,
since
it
was
not
the
same
Model,
I
couldn’t
reuse
the
old
hardware
or
mounting
holes.
So,
we
called
the
store
to
see
about
getting
it
installed.
I
did
not
order
installation
initially
as
it
was,
as
we
remember,
supposed
to
be
the
exact
same
brand
and
model
as
we
removed.
The
store
gave
us
a
customer
service
number
to
call.
We
did.
We
weren’t
allowed
to
talk
to
any
one.
We
had
to
leave
out
Name
and
number
wit
the
robot
m.
Twenty
min
later
the
robot
called
us
back
and
asked
if
we
wanted
to
talk
to
a
human.
We
did.
We
were
connected.
We
explained
the
situation
to
the
human
who
then
put
us
on
hold
for
over
25
min.
The
first
words
out
of
her
mouth
were
“unfortunately”
and
then
a
bunch
of
other
words.
They
refused
to
set
up
an
installation.
They
told
us
to
call
the
store.
The
same
store
that
had
already
told
us
to
call
the
unfortunate
robot
number.
So,
we
called
the
store.
After
a
lot
of
pressing
“1”
and
other
stuff
we
got
ahold
of
a
person
in
the
appliance
section.
Nice
guy.
Told
me
to
go
f
myself.
No,
not
exactly.
He
told
me
that
if
I
wanted
to
take
a
day
off
of
work
sometime,
in
a
week
or
so,
some
one
could
come
out
and
install
it.
But
I
had
to
come
into
the
store,
where
I
was
when
this
all
started,
to
sign
the
authorization
paper
that
I
apparently
would
NOT
have
had
to
sign
if
I
had
selected
the
“have
it
installed
“
option
on
the
online
order
form,
which
I
would
have
done
had
I
known
that
they
were
going
to
send
the
wrong
thing.
Unwilling
to
cost
my
family
hundred
of
dollars
in
lost
wages,
I
said
“never
mind,
I’ll
just
bring
it
back”.
Negative.
Lowe’s
REFUSED
to
take
the
return
since
I
had
had
it
delivered.
Of
course,
if
I
wanted
to
take
the
day
off,
in
a
week
or
so,
they
would
send
the
truck
around
to
pick
it
up.
So,
now
I
have
the
wrong
thing,
that
I
can’t
get
rid
of
or
get
installed,
not
by
Lowe’s
anyway.