Wish I could give negative 5 rating. Worst experience. I suffered a severe neck pain and back pain yesterday evening where Inhaling, yawning, walking all cause sharp radiating and pulsating pain in neck and back. I went to MGH Ezr hoping it would be good because after experiencing disgusting levels of customer care in healthcare I found MGH Ob/Gyn to be slightly ok. My husband drove me. I entered the ER. There were 4 people sitting in a semi-circle at the reception desk asking the same or repeated questions without first asking if I was okay! It was as if I was on a spinning table answering questions. Then the first nurse I spoke to was good after asking her routine questions she called someone to take me to the fast track. He was good. Asked me if I could walk and I said I will try because I am generally not the type who does tantrums. It was a long walk. We finally reached fast track. I sat near the TV for 20 minutes before someone with the cart came to take details. Again. Then I waited for more than 45 mins. I have been to ER’s in 3 countries. I know when it’s busy and when not. I know what ER means. So a nurse comes up and asks me if I can walk. I said I can’t because my back hurts a lot especially since I have been waiting in pain it’s increased. She commented snarkily “you walked to here” and left. Another nurse with a wheelchair came. Took me out of the fast track into the ER lobby area. I asked her if she could tell me as estimate of how long it might take to be seen. She goes on some speel about what ER means, “your pain is not any greater than all others here” “people come in with many such emergency conditions” and many more things. I told her, “I understand that. It’s an ER. I am just asking an estimate” she started again on some lecture. She was pretty young nurse and talked so rude already to an ER patient. After waiting there for another 39-40 mins and still suffering in pain, I walked out after telling a nurse with a cart to checkout/discharge me. She said it was not necessary that I could leave when I wanted. Then she asked for my name and clicked on some option to dismiss the case/checkout on the tool. I am truly disappointed that of all places MGH has such poor “customer care” “patient care”. Having lived in India, UK, Midwest US and Northeast US I have seen many varieties of patient care in my past 40+ years. Sad that our state allows such appalling patient care rampantly. Extremely disappointed in MGH ER and many other ERs I have tried here.

I wish there was less than one star. This ER has to be where sick and injured people come to get sicker. The front desk nurses are rude and act like they are doing YOU a favor because you are ill or in need of care. Quoting the time that other people have waited besides you instead of giving you customer service and trying to make you feel comfortable with the process. WORST EXPERIENCE EVER! Please do not go here with an urgent condition (in my case a broken foot) unless you are prepared to wait 8+ hours and listen to bitter nurses and staff tell you that you aren’t special. They never pre-examined my foot and gave me false information like telling me there’s a 3 hour wait only for another staff member to hit me with the infamous “I don’t know why they told you that” phrase …the ANTHEM for all dysfunctional service organizations. I’d be amiss if I didn’t offer a solution. HIRE PATIENT ORIENTED FRONT DESK STAFF/gatekeepers. It’s one thing to be short staffed…it’s another thing to have staff that notably hate their job. You’d be surprised how far that little will go. Sick people don’t plan to be sick. And if they can’t be attended to in a reasonable time…please at least treat them w kindness and respect. As a health care professional…this is your reasonable service. BEWARE

AVOID Spent 8 hours here only to find out they wouldnt do an MRI or CT scan even though I needed it and the doctor was too afraid to give a shot when the RN reccomended it because he has "never done that before" this place is an absolute joke now. Its one Gen Prac on duty after 5 and they know nothing more than your local Urgent Care place. Went to another practitioner the next day, took another set of XRAYs and they said they could immediately see the issue and can see that I needed other scans. Absolutely positively never ever ever go to this ER. It is a joke.

Was taken there by Boston EMS for low blood sugar (even though fully alert and aware after being given glucose). ER took my blood sugar upon arrival which still registered low. Awake, alert, and answered all the ER questions. Literally took an hour before the ER gave me food which is absolutely insane. The ER ran several unnecessary blood labs for absolutely no reason. Finally given food. In the ER for 4 unnecessary hours to treat a simple low blood sugar when it should've taken 20-30 mins. Absolute incompetence. Filed a complaint with hospital and of course that went nowhere. But it's all about ringing up the highest bill possible and milking you for as much money as they can. And providing the poorest care on top of it. Thanks Mass Criminal Hospital.

I can not believe I am writing this. I am a Nurse in a ER, at one of Americas #1 hospitals in the Nation. I flew in 1K+ miles from home. Then I tested positive for Covid. I was extremely sick - Vomiting, Chills, hot flashes, headache, temp 101.4 & sinus infection. The way I was treated was a disgrace. The nurse I had did not answer any of my questions, she was very rude, dismissal, she did not want to do another Covid swab - I was told this is not a testing site, I had to ask for my own medicine, they never took my temp, never took a pregnancy test before meds were giving, I had really bad chills they made me wait outside in 30 degree weather with chills & so much more. At my hospital with being Covid+: we always retest as of at home test can be inaccurate & it could also just be the flu, we do chest X-rays because of the SOB, we do a urinalysis to see what medicine can be giving due to pregnancy, with a patient coming in with abdominal pain / vomiting we automatically do routine labs, as well as give fluids through a IV to hydrate the patient, we get a temperature on every patient that comes through the door no matter what, we warn our patients to tell them to call their ride before discharge, & lastly we answer every concerning question, & treat them with kindness. NONE OF THIS WAS DONE Trust me I understand the hardships of being in the ER, & working during this pandemic because I am a first responder at a level 1 trauma hospital in the ER. However I would never ever treat my patients the way that I was treated. Nurse to patient - PLEASE GO SOMEWHERE ELSE. I AM CURRENTLY FIGHTING FOR MY LIFE IN ANOTHER HOSPITAL IN A ICU BED. Thanks for reading my post. Best wishes to all.

Nurse Karen is an older white nurse who is sadly still one of the nurses there. Normally she questions you before you enter. Her name’s negative connotation is exactly how she is. She is entitled and is very rude to patients. God forbid you have an emergency at night she will judge you for that even though it is not part of her job. She minimizes pain for those of color and has a terrible attitude. She should not be in health care. If I could report her to the board of nurses I would. It is white health care professionals who act like this to people of color who are ruining health care. Don't minimize anyones pain period point blank. Also, it is not your job to judge someone for coming to the ER late. Do your job and care about your patients. You are ruining MGH’s name.

Used to be good now is full of non compassionated rude professionals.! There is signs every where saying they will not take rudeness from patients but they are conceded and rude with us. While waiting on the emergency I saw security patient dump a gentleman. They will just drag people out of the hospital property it’s terrible no compassion at all.

This mega health system should be ashamed of its MGH Emergency Room! Recognized by outpatient care, but the ER is another world. Avoid this place! Maureen Nothgale PA, had poor patient bedside manners. She dismissed the excruciating and debilitating pain of the patient and made her feel as it was not real. It took 3 hours for her answer to the ultrasound department that needed her order to be explained/ corrected so my daugther in law could be taken in. Later, we were being discharged without any results from the ultrasound. I asked the training nurse to please page the doctor. We were not leaving without results. Maureen the PA appeared to tell us that all was well. I questioned the pain the patient had while undergoing the ultrasound. Maureen responded: oh yes ( and proceeded to give a new diagnosis for us, but very unimportant to her. She stated “that is not what is causing the pain you say you have” WHAT? She then questioned why the patient did not accept the Tylenol offered earlier, and patient explained she was instructed by her doctors to avoid acetaminophen for the high levels in her liver. The PA responded: “you can take Tylenol, everybody can take Tylenol, we even give it to patients with liver cirrosis! So you can take it too alternating with ibuprofen” .That was her plan of care and pain management- not helpful at all. She was annoyed the patient had a say of her own care. She was disrespectful! The ER of Mass General should have doctors treating patients, and PAs assisting, not playing at being one. It’s not a game, your are dealing with people health conditions.. No one wants to sit on your uncomfortable chairs for 6 hours with unbearable pain, because this hospital has an area where beds are not provided, and you have to sit to endure your suffering for hours. We left at sunrise with such bad taste of a deteriorated place of care. I am a patient of Faulkner hospital, and what a difference in emergency care there is, what a difference in the value of patient centered care.

Worst experience ever. Unless you are close to dying, they will not touch you. My mother had a cancer removal surgery, which went ok, but the after surgery recovery it's a nightmare. Every day different nurses, and the doctor forget about it. You need to issue an arrest warrant to get the doctor. You can meet the Pope much faster than your doctor. The emergency room, a nightmare 😫 😢. Not even in Afganistan during the war, you were not treated like you don't exist. Incompetent nurses, bureaucrat doktors, and unhuman conditions. Pls stay away from this hospital. Pls. Waiting time in emergency is more than 7 hours, even for the smallest thing. No beds or room to put the sick. They move them around in wheelchair. And they drop them next to the toilets in the hallways.

Came to MGH ER for a broken back due to herniated spinal disk (extreme lower back pain when in a posture where the lower back is under any type of stress). Waited 4 hours for the first nurse to show up, another 2 hours for the doctor to show up. I received three miracle pills known as Tylenol, and then I waited another 6 hours, that’s right, 6 HOURS, to get discharged. That’s 12 hours, for Tylenol and some other painkillers.

A disgrace for such a well known hospital. The er is disgusting to say the least. Wait times are not just long they re insane. About 7 hours in right now for just an ultrasound. The whole place stinks like death, stay away from mgh period.

They will let you die in the emergency room. Today I had to leave the emergency room because of their nurses. My doctor called ahead of time saying I couldn’t stand up. I was so sick. I fainted in the middle of the emergency room and their nurse told me to get off the floor and get in line. And then proceeded to talk about me to another nurse where I could hear them. Then they broke HIPAA law because they yell out your personal privacy and a whole gigantic emergency room. Do not go here do not go here you will die in the emergency room. They have the worst nurses the worst care team ever don’t ever go save yourself Hardik because they will kill you. They are worthless piece of the human garbage at work there .

Spent 10 hours in a wheelchair, crammed with other patients also there for hours. No one was receiving the care they needed, just everyone hooked up to IV for pain management while waiting in a holding pattern. The homeless were given VIP treatment, beds/more space in a separate area away from actual sick patients. All conversations were held in front of other patients, so everyone knew why I was there and I knew why they were there. One gentleman had been there waiting for surgical endoscopy for more than 24 hours (the doctor came by to apologize) and was told it would hopefully be less than another 12 hour wait and they would keep giving him pain meds. It took 9 of my 10 hours to receive the imaging I needed to rule out serious life threatening condition of the brain, and despite experiencing dizziness/lightheadnedess and thunderclap headache while there, my care was not expedited. I almost wish I had a life threatening event while there so I could sue them, because I would’ve dropped dead and been left for an hour before anyone would’ve done anything about it.

Ok so, this was hands down my worst emergency room experience ever, I’ve never been the type to run to the doctor when little things are wrong but I was in a bad car accident and had no choice but to head to the closest hospital. My specific problem is with a nurse in the emergency room named Elizabeth or Ellie for short (As it said on her badge) she had an attitude from the moment she had to service me to the time she pulled the IV out of my arm which she did by pulling it out at an angle on purpose to cause discomfort and pain. It’s as if she went to nursing school for the stability and is just miserable at work to the point that she wants to cause patients inconvenience in any way possible. Solely because of her I will NEVER go back to MGH

If you’re having a real medical emergency, avoid this hospital ER like the plague. They could care less about your safety. Went in with heart populations and sat in the waiting area for hours. After four hours of no care, my wife drove me to Lahey Clinic in Burlington and received care. The staff in this ER at MGH are horrendous and could care less about your life. Terrible and a joke.

Going on almost 10 hours here and all my husband got was an mri, ekg and some blood work. Refuse to give him a room and it’s midnight. Can’t sleep. Have to stay awake and somehow drive over an hour home IF we ever get out of here. We were brought over here by Mass Eye and Ear being told they sent orders for an MRI. 8 hour wait for MRI. Hours we will wait for results. Unacceptable.

My wife and I are grateful to the MGH Emergency doctors, nurses, and staff. My wife entered MGH Emergency after two weeks of chronic pain in her lower abdomen. The doctors performed many tests using the latest equipment. The problem was diagnosed within hours and emergency surgery was performed the next day by Dr. Dianne Sacco. The problem was quickly resolved. Thank you MGH Emergency doctors, staff, and Dr. Sacco. You all did a great job - at the same time attending to many other patients. We are thankful.

If you want to be degraded, treated like cattle, and forgotten about then this is the place for you! I was there from 10am till about 6pm and I was one of the quick ones to get help. Don't get me wrong there was a handful of staff that was nice and caring, but for the most part it was just them looking like you were bothering them for being sick or injured. Not really sure why they were all sitting at computers when there cell phones never left their noses. For food and drink I was given one cup of water and a pill the whole time I was there that really filled me up. But at the end of the day you gotta think" it could be worse" .... AND NOW IT IS! I'm feeling worse today then when I went in!

How can a hospital has such an emergency care? The nurses are so rude and make you feel like they are doing YOU a favor. My 8mo son was sick and got dehydrated so we we to the ER and begged them for IV fluids. It took them 4 hours to put it the IV in.. then, when my son pulled it out from his arm… it took 3 hours of begging before we finally got a nurse to put it back in (they kept complaining about how busy they were). WORST EXPERIENCE EVER! After 13 hours of waiting, we only spoke to a doctor for 3 minutes.. she wasn’t aware of my son’s case that she reviewed his lab work from my “patient gateway” from MY phone!

Never ever go there !! Very rude and worthless Doctors and Nurses I went there for lower abdomen pain ,and they did chest X-ray and blood work for me but Nothing for my belly. When me and my husband asked them about my treatment they started making fun of us. And one of the nurse started rolling her eyes.They don’t want to answer any question against them and they don’t want to treat you or help you what are you suffering with. I had been sitting there for 8hrs in a chair, without any other treatment.i would have given them 0 ratting if I have that option.i know I don’t matter to them , or I can not do anything against them, because I am a common person and I have no power in my hand.But I just wanna aware people about these worthless ER.The worst ER is Massachusetts general ER

Came to the emergency room as my sister is admitted, families already going through a lot but of course the front desk person is super rude to patients, she was incredibly demeaning, rude and no empAthy while my brother, father and I were there made side quiet rude sarcasm comments. The lady from Pedi that answer the phone Rhonda was also demeaning, rude and super disrespectful. Save yourself and go elsewhere this is by far the worse worse incompetent people they hired for night shifts.

In regards to the reviews that talk about the staff being on their "cell phones", the "cell phones" that the nurses are always on are the work phones they use to be in constant contact with the doctors and other nurses. They are also used to put patient vitals into the chart and to scan medications that are being given to patients.

Avoid at all costs. Went to this ER and waited 4.5 hours to be seen for a possible ankle fracture. The nursing staff placed me in a wheelchair for this entire time and my ankle and foot continued to swell to twice its size and the discomfort became intolerable. I needed to ice and elevate it but this was not offered at any time. Next to me, a man complaining about being dehydrated ("but may just be tired"- his exact words) was placed in a stretcher, given water, and allowed to lie down. I finally had enough of the lazy incompetents who work here--realizing that I would not be receiving care any time soon. So I very painfully limped out to find another hospital.

Mass General Brigham 0 (zero) stars Mass General Boston 4(****) stars Mass General Brigham deserves zero star, I waited 4 hours to see doctor but I realised that is impossible .. Emergency means you should see the doctor in 10 minutes.. Health system should totally change upside down. Peoples health shouldnt be the matter of money.. If they need 10 more physicians, they should hire.. Profit is more inportant than peoples health.. Next day I went to Mass General Boston, Completeky different story ****, I was able to see the doctor very quick, they took my emergency ultrasound in 2 hours.. Waited for main ultrasound 5 hours in total. Which is reasonable .. I have been all around the world, only in Us and England Health system is soo bad.. All system should change to non profit organisatiıon..the most expensive health system in all around the world and worst quality and speed..

I don’t know how can this hospital became the number 1 hospital in the US. Since couple of years before they diagnose wrong with my appendicitis problem and made my appendicitis got burst, I’ve never dare to come here again. However, today my best friend had back pain and the ambulance sent her here. I came here to visit her. And it was horrible. All the staff here are so rude! I promise, tufts and BI will never talk with people like that. I don’t believe those people are graduated from top university Bc they don’t know how to talk with people politely and how to treat patient friendly. Please, don’t give this hospital any opportunity to get more patient. They probably doing good for research. But they can kill all the patients. Love you self. Keep away from MGH

7.5 hour wait time is the longest I've ever been in an ER in my life. But the care I received was phenomenal. Clinical staff (except the inattentive attending in the ER/CDU) Erin Elizabeth, PA-C in CDU made this trip worth it. Her professionalism and candor really was amazing, best in my life. Attending had little bedside manners... If I could mention every other person on this journey I would Especially Erin and the young woman who originally drew my blood for Erin. As well as the RN with the rainbow pin that removed my iv line. Great care but timing was WHOA, off the charts... like, had I been having a heart attack, which some tests indicated in extremely elevated topenin levels... I saw those results at around 9:15; I'm home at 2am. Doesn't really seem like "every second counts"...and attendings attention to my care was virtually nonexistent. I observed him and other drs speak very loudly with doors wide open about both my case and every other case on the hall. Hope this changes and Erin offers the training, best.

These doctors don’t know what they are doing, my partner dislocated his shoulder and they all acted confused on what to do next. They didn’t know the right way to pop it back in or the right dosage of medication to give him. They were looking up Google photos and asking multiple people how to do it. Then when he asked if it’s possible to just pop it back in because of the pain, the women doctor did it for him, it popped back in, and when he tried to move it in the position to put it back in the sling, he was in more pain. She seemed confused and didn’t know what to do and had to ask multiple people.

Brought my mom in for high blood pressure on a Tuesday at 4pm, they forgot to take her to get a CT scan and forgot about her all around. We ended up leaving the ER on Wednesday afternoon almost 24 hrs later which was unacceptable! THIS PLACE IS FCKN HORRIBLE and the nurses don't know whats going on and if they do, they clearly do not care about patients! All that time and not one cracker or meal was offered! Place grosses me out!

I think MGH ER deserves praise for their staff, nurses, doctors, assistants, everyone. After ending up here with a medical emergency, they were extremely reassuring, thoughtful and as attentive as they could be. I was triaged fairly quickly. Everyone complains about wait times in the ER but I was grateful that I wasn’t first because it means I wasn’t in a worse situation! Dr Kemo and Nurse Katharyn and all of the MAs were helpful and compassionate. I didn’t leave with all answers but left with a plan. Be prepared that there may not be a hospital bed at the very end but I am sure that’s with all hospitals right now. I felt I was in good hands. I was there for about 8 hrs from start to finish but was triaged fast and able to spend a good chunk waiting in a bed to see doctor. No one rushed anything- they were very thorough and I left with all the testing I needed.

The worst hospital. Extremely rude staff at ER Our patient with possibility of heart attack had to wait for 4 hours. He couldn’t sit and needed to lay down and they didn’t let him to lay down on the bench and they didn’t provide us with a bed. Our patient was thirsty and they didn’t let him drink water. They said he has stomachache and shouldn’t drink anything while our patient problem was heart not stomach.

Doctor incharge is really nice so is my nurse but there few of us in small wait room all waiting for covid tests but they allow this guy to set up food station there, eating the whole time masks off, moving around coughing and sneezing, and talking on the phone with masks off. Talking on the phone none stop which is not risk but so irritating with those of us with headache.. and they don't seem bothered by it nor take our complaint. This is concerning. What if some of us are negative and this guy is possitve speaking is germs around?

RN Kelly was extremely xenophobic and dismissive — avoid at all costs. She discussed her previous case in front of me, responding “she’s not sick” after another help staff voiced her previous patient’s sentiments. She opened our conversation making discriminatory comments regarding my accent, up until my daughter with perfect English walked in. She continued to dismiss my situation as well, suggesting my blood pressure should only warrant a doctor visit at 210+. Lastly, when I requested a primary care doctor to visit regularly, she told me that is not possible after hearing which insurance I had. After confirming with a second RN, we learned it very much is possible with our insurance and that we will in fact be given a reference number to do so following our meeting with the doctor. Given her dismissive nature during our interaction, I can only imagine what else she lied to us about. I requested another RN, but the front desk staff said it wasn’t necessary provided we will be seeing the doctor next. I feel very uncomfortable with hospitals and only came after suffering hypertension 2 for two weeks. It made me never want to see a hospital again

I am a pain pt returned home to Massachusetts for primarily multiple heal issues and a bad case of homesickness. I have been treated with cruelty on many occasions, passive aggressive physicians who don’t need to see or touch u during a visit, where they draw bloods run up my Medicare easy money, back surgery big financial loss