1/5 Samantha F. 6 months ago on Google
This
rating
is
for
my
experience
with
an
employee
named
Leah
in
the
hunting
department
at
the
Bridgeport,
CT
location.
I’ve
never
know
anyone
to
have
such
a
terrible
firearm
purchase
experience
like
I
did.
The
stores
selection
is
minimal,
so
I
had
to
purchase
it
online
and
ship
to
the
store
for
pickup.
Leah
had
asked
if
it
was
my
first
purchase
and
I
told
her
it
was.
So
I
expected
clear
guidance
through
the
process.
The
application
is
completed
on
a
touch
screen
at
there
store.
Some
of
the
questions
have
contradicting
verbiage
that
almost
seem
intended
for
someone
to
answer
incorrectly.
At
no
point
did
she
walk
me
through
these
questions
KNOWING
I
was
not
familiar
with
any
of
it.
I’m
not
even
sure
why
she
asked
that
question
at
this
point
since
I
didn’t
receive
the
guidance.
Once
the
application
was
completed…she
first
said
the
purchase
was
going
to
have
to
be
put
on
hold.
Then
she
said
I
couldn’t
purchase
the
firearm
TODAY.
THEN
I
had
to
play
21
questions
to
try
and
understand
what
was
going
on.
THEN
she
said
I
could
never
purchase
a
firearm
from
their
stores
for
misunderstanding
a
question
on
the
app
she
didn’t
bother
to
explain.
She
was
very
robotic,
short
with
her
answers,
possessed
a
pretty
unkind
manner,
and
didn’t
care
to
explain
ANYTHING
in
CLEAR
detail.
I
felt
like
she
genuinely
did
not
want
to
help
me
and
I
felt
she
treated
me
like
a
criminal.
It
isn’t
even
a
state
policy,
it’s
their
store
policy.
It
was
extremely
upsetting
to
receive
no
guidance
and
be
treated
so
poorly.
I’ve
never
received
that
kind
of
treatment
from
an
employee
at
a
retail
store.
I
was
absolutely
stunned.
The
fact
she’s
been
there
five
years,
…she
should
understand
what
customer
service
is
and
how
to
provide
customer
knowledge
of
store
products/services.
I
went
to
a
different,
local
gun
shop
whom
had
a
much
better
selection,
more
knowledge,
and
walked
me
through
the
application
process.
It
was
1000%
better
of
an
experience
than
with
Bass
Pro.
I
would
never
recommend
purchasing
a
firearm
from
Bass
Pro.
The
way
I
was
treated
and
the
service
alone
will
prevent
me
from
ever
making
any
kind
of
purchase
at
that
store.
If
you
do
go,
ask
for
someone
who
is
not
Leah.