Posting review based on recent “visit”. UPDATE YOUR WEBSITE WITH ACCURATE INFO!! Website indicate they take walk-ins but after arriving, I was informed that they only take injuries that took place within 48 hours. I’ve been in pain and have resorted to using crutches to get around due to an incident that took place more than 2 days prior. I drove myself and hobbled over to the receptionist just to be turned away! It takes a lot of effort to get around and I would have saved myself the pain and inconvenience if I saw that piece of info on the website. Receptionist were not compassionate, and was told to just go to the ER. Seriously? That’s why I went to urgent care because it’s not life threatening, I’m just in a lot of pain and need to know if I have broken bones or just really bad sprain. I asked where the nearest urgent care and was given attitude. Very rude.

Amazing care. My child broke his elbow, is very young, and was in pain. We were seen quickly, everyone involved was so, so gentle and efficient, and the care was so professional. I'm just downright impressed. Every single staff member, from the people at desks to the rad technician to the physical therapist - just awesome. In particular, Dr. Angelo Savino was absolutely fabulous, despite his patient being a young, tired child who was in pain and scared. He made him comfortable, was quick, kept him distracted, and was precise about the diagnosis and instructions. Just wonderful.

Dr. Sorvino is very special. He actually listened intently to me as I described my symptoms. He took time to explain my MRI results clearly and answered my questions honestly. He was on time and didn’t keep me waiting! He has great experience and it showed in his knowledge and professionalism. I will highly recommend him !! He cares about his patients and it shows!

I have seen Dr. Savino for several different orthopedic issues and have been extremely pleased with the care and treatment he has provided. He takes the time to listen to what you are experiencing, then thoughtfully shares his plan for treatment. I would certainly recommend Dr. Savino to anyone experiencing orthopedic challenges.

Dr. Savino is the most personable doctor I’ve met. He took his time with my daughter and really got to know her, making her laugh and feel comfortable. We left with a good understanding of her injuries and how to care for them. We always look forward to seeing Dr. Savino.

Dr. Savino was wonderful! He was able to get me in quickly and was right on time. He took time to get to know me and hear my concerns. He was kind, friendly and had a good sense of humor. He explained my problem and various solutions. All my questions were answered with opportunity for follow up. I would , and already have, recommend him.

The staff at IBJI Libertyville are great. The intake process was quick/easy. I was very impressed with Dr. Savino, who took the time to listen and understand what I am experiencing. Excellent bedside manners and very thorough. A great experience and highly recommend.

I came in as a walk-in patient. I was seen quickly. Dr Savino was very through, and explained my condition and proposed treatment in terms that were easy to understand. Very pleased with the visit, and Dr. Savino.

90 min waiting in lobby…extremely slow service.. why advertise ortho access / immediate care and keep a patient waiting in lobby.. for evaluation in between patients…90+ min after arrival if wait is going to longer than 90 min please communicate so patient understands & plans accordingly

Best experience we’ve had in healthcare in a very long time! My daughter fell on outstretched hands at camp. We were seen by the wonderful Sr. Sevono, had x-rays, and got our custom removable casts (broke both radii) all in under two hours! Amazing, kind, knowledgeable docs, staff, and OTs made this an absolutely non-traumatic experience for a scared 5 year old! Thank you!!!

Thanks to Dr. Chams and the entire team at IBJI Libertyville and Grayslake for taking care of our son’s miniscus tear in a speedy and caring manner. Can’t thank you enough for being our physician for the past 10+ years.

I sustained a fall and had ongoing severe pain and extreme bruising to my left leg. After check in I was told that I had to make an appointment with the IBJI MD that evaluated my left knee more than 8 months ago. They said it would be “conflict of interest “ if any other MD were to evaluate me. That MD had no upcoming available appointments. So much for acute care treatment……..