September 16th of 2022, I had a very unfortunate circumstance that triggered me into attempting suicide. Not only were the paramedics cracking jokes while putting me in the ambulance, but the nurses were incredibly insensitive. From what I understand, I was supposed to be under suicide watch. However, for the THREE days I was there, apparently nobody had the time for me. THREE days of being alone, crying, begging for help, and nobody had more than 3 minutes at a time to talk to me. I could have easily harmed myself multiple times. I was actively thinking about ways to, and my case worker knew this. When I told the nurse how I attempted, she said, “Yup. That’ll kill ya,” as if that wasn’t the point. She was completely unbothered and insensitive. They all knew what I was there for, and I was treated like a worthless, emotional, waste of time. I will never forget how poorly I was treated in one of the darkest times in my life. I wanted nothing but to get out of there, and attempt AGAIN because of the way I was horribly treated. It’s unfortunate that I don’t remember their names. Another thing I’m going to get into here is there was a very mentally unstable patient walking up and down the halls screaming, throwing things, threatening people, and he almost came into my room. This went on for hours. Security was not responsive. I was extremely triggered by his anger and hostility in an already very traumatic situation. Security and staff failed to keep him under control, again, for HOURS, and I was forced to endure his rage. I never thought I’d be so happy to leave some place that’s supposed to be safe, nurturing, and caring. I can’t explain enough how much my experience tore me apart. To this day, six months later, I still have mild triggers thinking about all of this. Clearly it’s difficult considering I’m not writing this review until now. I was failed. This isn’t even the first time I’ve had a bad experience like this. About a year ago, I went to the ER because I was having extreme thoughts of suicide. It was a Monday afternoon, and one of the nurses did not hide her irritation when telling me, “Monday’s are not the best time to come here,” as if I WANTED to be there and have thoughts of suicide. During this period, I was also treated like a waste of time. From now on, I’d rather risk my safety than come back. Apparently I’m safer with intentions of self harming. Yet, ANOTHER circumstance I had here was when I needed surgery on my foot. I told them what I was allergic to, and they tried giving me the medication that I was allergic to. I’m very lucky I asked what they were giving me before I took it. They, quite literally, could have killed me. Angry, hurt, and frustrated doesn’t even begin to describe how this place makes me feel. I have never, not in my whole life, had somewhat of a decent experience here.

I came into the emergency room as directed by my surgeon following a gallbladder removal for a possible bile leak and a level 9/10 pain. Current wait was 7 hours. After an hour and a half they did an ultrasound and kicked me back to the waiting room. While waiting in the waiting room, I got the results that there was no leak but irritation. Having my results already, I waited two more hours in severe pain and decided to ask a nurse to remove my IV and left. I know they are trying their best but bottom line, it is not enough. They are set up to fail

I was in the emergency room last week. I hadn't ever been scared like that. Devon and Emma from the ambulance were very professional. Candice my nurse was so nice and was able to calm me during the iv. I was having gastric issues I recently found out. Before I was let go, a younger male doctor accused me of making up my symptoms. He gave my mother the impression he thought I was looking for "drugs". I am autistic and he was very rude and made me have a sensory episode. I am autistic. Now Lucas leet was my doctor when I came into the emergency room. When I was having problems with the bias doctor who said he wouldn't even give me water, I started to vomit and he still said he wouldn't give me even a gi cocktail while my esophagus was burning. The nurse went to go get Dr leete who took me seriously. After that the younger guy came back in and was even more rude. Thank you Lucas! I know this is long but I have been crying ever since I was treated this way. The last medicine they gave me I was having a reaction and I made it known but the rude doc said what I was asking for Wich was a Benadryl to counteract the meds that was making me feel like I could not breathe, and a gi cocktail,I could get over the counter. So that's my traumatic experience and will surely be spiralling from this. It's been 4 years since I left my house and this happens.

Unbelievable that in 2023 you would walk in to the ER to a 5 hour wait. Just unacceptable. Maybe states should not allow merging of hospital systems just to stop competition. It's about greed!

A Lack of basic respect for humans, lack of National Standards of Care and failure to comply with Michigan Hospital Association Nurse/nurse patient Ratios. Michigan Nurses Association should also be notified. I refer to this “hospital” as No-Mercy. My dying mother received appalling care. My young relative was released today with obvious acute mental health issues. I am an RN, MSN, CNM PhD Nurse Midwife/Professor at U of M and I understand hospital nurses are grossly understaffed and prob burnt out. I’m very sorry for them. Lawyers should be lining up.

oxygen level of 77%. severe trouble breathing, elderly client in waiting room for 7 hrs! Finally took chest x-ray when I called on the phone to check on her, seen nothing, sent her home, THEN called her next day, she had pneumonia after all!

Typically bring my children to Devoss and now I know why. My son cut his arm putting the garbage out tonite and it looked like it needed stitches so I thought something simple a quick trip to the ER and it’s close to home -never again. The board from the morning said 6-7 hour wait! We were triaged and told minimum maybe 2 hours if they could fit it in between harder cases. People had been sitting there sick for hours. One man who they knew by name who was walking around loudly swearing then joking they gave a blanket to and told him to go to sleep. Scared my son and where is security? I guess it’s just a hang out and a warm place to sleep. Place is dirty. Unkept. After two plus hours I took my son and said we were leaving and going elsewhere where we could get treated safely and more efficiently. As a former RN what a disgrace to health care for our town. People so ill waiting in chairs for hours and hours. People leaving untreated. I will never bring my kids there again.

I waited for three hours and they seen me three times separately for vitals, take some blood the next time, and an x ray the third time. Had an iv in my arm for like 2 hours, waiting in the waiting room. And then they said there is a five hour wait time depending on your condition. That’s crazy. They need some more doctors and nurses there desperately. I left after waiting three hours. I feel bad for all the nurses and docs there and the patients. The staff was friendly though and patient and were doing their best.

Mercy/Trinity has succeeded at being the only hospital in Muskegon and the community is paying for it. You will be dead while waiting in the ED to see a doctor! Mercy is unable to service the community and it really shows! Yall suck and deserve 0 stars!!!

I came in with a broken bone sticking into my nerves. The young female nurse escorting me in said while laughing, while I was moaning, you sound just like an exorcist to the rest of the staff. I said I didn't mean to embarrass you, she said you are embarrassing yourself..There is diffuse osteopenia. There is a comminuted fracture the proximal humerus involving at least the greater tuberosity and surgical neck/anatomic neck. Fracture is mildly displaced. AC joint appears intact. Glenohumeral joint appears intact.

This place is soooooooooooo slooooooooooooowwwwww at service. I took my wife with asthma with breathing problems and it was NOT enough of a emergency for them to get her a room. It has been 2 hours so far. They have done plenty of testing but have failed to treat the problem thus far. It's 3:00 pm so far.

Still in the ER we have been here going on 6 hours. My mom has had iv for dehydration, morphine for pain, nausea meds, she got an MRI and urinalysis. Have not seen the PA for 5 hrs, the nurse that was on when we got here at 12am left at 3am we have not seen the new nurse. She was supposed to come in and hook my mothers iv fluids back up and check her vitals, but everytime we call for the nurse we get a random nurse that says i will let ur nurse know. Shes now in here explaining she dont know why but she just didnt know what was going on and she forgot and didnt look at the charts. She thought that my mom was going to use the restroom and bring her urine sample home with her um thats the most asinine excuse ive ever heard, But brought meds and didnt know what they were for. She was notified numerous times that we wanted to see her. She made us wait 2 1/2 hrs before coming in. Shes now giving my mom another bag of fluids. And trying to chat to make things better. Im pissed im in pain from sitting here for so long and extremely tired. This experience is something i never want to go through again. Do extremely better Mercy!!!

MONDAY MORNING 09-18-2023, 7:00am, still sitting in EMERGENCY WAITING ROOM at 8:40, do I need to say anymore 👎

My son has been crying in pain and they just shove him in the waiting room. After they’re concerned about appendicitis. Absolutely ridiculous.

They little slow but I can’t complain they treat me good and did what they had to do. I love how the nurses treated me and the doctors.. Hopefully they hire more doctors and nurses so they could speed up a little more. God Bless all them DOCTORS AND NURSES THEY TRY THEIR BEST, we just need to be patience with them like they are with us.

The staff was extremely caring, patient with the chaos of emergencies and kept in constant communications about wait times, next steps and response information. The doctors spent time to explain the diagnosis, the treatment plan and the self after care. I believe everyone I came across cared for all the patients with a emergency.

Visited ER for my 11 month old. We are from out of town. Called ahead and staff were polite and helpful. When we arrived we were taken back immediately. Very clean. Very efficient. Staff were professional helpful and friendly. She was seen within minutes, had X-rays, was diagnosed and discharged in about 40 minutes. Thank you!