In the modern world of fancy coffee beverages whether hot or cold, Starbucks seems to come to most people's minds but in the end it really is what you like. I actually started drinking cold canned coffee at the age of 9 growing up a US navy brat in Yokosuka, Japan. I arrive in the states in Nov. '87 and walk up to the nearest coffee shop at O'Hare airport and ask for iced coffee; they haven't a clue what the heck I'm talking about. Anyways I've always wondered if there's certain people out there that drink Starbucks because they actually like the taste or is it a status thing being if you hang around the popular coffee shop then you've got class. I do stop in from time to time at a Starbucks if in the mood for something specific or if one of my family requests to stop at a location. While browsing Hawthorne I rarely stop for coffee whether iced or hot but indeed usually end up at Chill Bubble Tea. Gloria Jean's and I date back to the early 90s when Gurnee Mills opened which was the first time I heard of GJs. Popped in & out of there a few times over the years and sadly they left the mall guessing maybe.....15 years ago? If they make a delicious quality coffee drink such as a macchiato, espresso, frappé type or whatever it is you love then it doesn't matter who it is whether Starbucks, Gloria Jean's, Caribou, Dutch Bros, Hansa Roasters, etc. Remember, it's what YOU like. Stopped in not long ago and got a Mint Chocolate Bomb I think it was called, awesome! Venue was clean, pricing seemed reasonable and customer service was excellent.

I love their chillers with caffeine! My husband and I enjoy our coffee dates at Gloria Jean's.

Waiting is a issue. The worker was rude unprofessional and irrational. Shouted out obscenities. I would never shop there with all the other options! SHOP WERE YOU ARE APPRECIATED!

They make the best mocha of any coffee chain and even many local coffee spots. Perfect combination of strength and sweetness. Recommend! Staff was very friendly.

Loved the Mocha blended drink I got today! Went with my friends and they don’t like coffee and they tried it and it was amazing! They loved it and so did I. Highly recommend going :)

Ordered a pumpkin spice latte which turned out to be too sweet. When I told him it’s too sweet. He said that’s how their pumpkin spice latte is. Well, I know not to get my pumpkin spice latte here. He offered to add an espresso shot without charge which is a kind gesture but it was still too sweet. I ended up not drinking it. Not coming back.

A good coffee selection friendly staff reasonable prices highly recommended

I lovedddddd the hot chocolate!!!!!!! The gentleman who did my drink. Was the sweetest, kindest person ever met. He took his time making my drinks and they were the BEST! Coming back for sure!

The folks working here are great, I kind of gave them a hard time on a couple of returns (got the wrong type of whole been roast), but they accepted them and it was a good transaction overall. I will frequent them again, you go check them out.

The staff here is great. We really like the little extra overpour they give you so you can share your drink with a friend.

The service is good! The chocolate horchata is very delicious!

Better than sturbucks 100times, evry coffe is perfect!

I rarely come here. Actually the last coffee I had here was a bit too sweet for me. The hot matcha latte I am having now is also a little on the sweet side for me. But I’m giving this place 5 stars because their machine didn’t ask for a tip. I would come back.

For only one girl working, service was amazing. There was a long line and she was the only one working. She was kinda and helped us out. Would definitely come again.

Drinks are OK. Service is hit or miss. 2 people were working there yesterday and one especially did not seem interested in service. She remained on a personal phone call the entire time, let line build up, and set orders on counter, and did not say whose they were.

the customer serves is very good i want there yesterday the girl(mira mansour ) that help me she was so nice and friendly I ask for her name so i can review

The kiddos and I were doing the glow golf again to get outside the house and we stopped here on our walk around the mall. They have what they call fruit chillers which is basically a smoothie, but I ordered a strawberry/banana and for the money it was very large. I really enjoyed it and would definitely have this again if there was one by our house. We didn't try anything else but when we're back in the area will for sure try something else.